How Calls Are Routed - Nortel Meridian 1000 Configuration Manual

CallPilot and CS 1000 connectivity overview

How calls are routed

Figure 4: Call flow example
Caller A dials the
service DN of a
voice menu
Call arrives at a
Phantom DN
SDN
Table
The call
stays in queue
and receives
ringback
treatment
Note: The example above uses a phantom DN. The same call flow occurs when a
caller dials a dummy ACD DN.
Example of phantom DN or dummy ACD DN usage
Two CDN queues have been configured:
Voice Messaging (6030)
Multimedia Messaging (6050)
Two phantom DNs have been configured (the same scenario applies if these are set
up as dummy ACD DNs):
32
User C is away from
phone and caller is
forwarded to CallPilot
Forwarded
Call arrives at a
CDN queue
CallPilot server
instructs switch to
give ringback
treatment
Dialed DN
is looked up in
the SDN Table
Is there
NO
an idle agent
available?
Standard 1.16
Caller B dials
extension
of User C
The call is routed
to an idle channel
CallPilot
activates the
requested service
CallPilot
answers the call
CallPilot or
caller drops the call
YES
and the channel
and agent return to
an idle state
G101145
CallPilot