Configuring A Phantom Superloop (Ld 97) - Nortel CallPilot Supplementary Manual

Prompt Response
MATT NO (YES)
AQTT 1-(30)-255
xxxx
AODN
Configuring a phantom superloop (LD 97)
There are two reasons for configuring phantom DNs on the switch:
•
•
Another option is to configure dummy ACD DNs instead of phantom DNs.
Refer to the procedure
If you plan to configure phantom DNs, perform the following procedure
to configure a phantom superloop.
Configuring a phantom superloop (LD 97)
Step
1
2
3
4
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
Copyright © 2006, Nortel Networks
.
to create dialable numbers for CallPilot services
to create virtual fax DNs for users who want a separate fax number
"Configuring dummy ACD DNs (LD 23)" (page
Action
Connect to the Call Server.
Enter LD 22.
Enter the appropriate values as described in
Checking for existing phantom loops" (page 42)
any phantom superloops exist.
Enter **** and press Return to exit LD 22.
Enterprise: Common
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
Configuring CallPilot resources on the CS 1000 41
Descriptions
Consoles Used as Message Center
Set to YES if Network Message Service
(NMS) is not purchased.
Set the primary CS 1000 Switch to YES
if NMS is purchased.
Set all secondary systems to NO.
Attendant Queue Timing Threshold in
seconds
Attendant Overflow DN
For CallPilot, set this prompt to a CDN
to launch the Cal pilot Service when the
attendant overflows.
The SDN table in CallPilot must have
the desired AODN service defined for
DN0.
The CS1000 system issues a SCH1872
error, but accepts the DN. This error is a
warning that the DN must be a CallPilot
CDN.
44).
Table 23 "LD 22 -
to check whether
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