Use Call Agent; Use Interflow - Nortel 1000 User Manual

Use Call Agent

Use the Call Agent feature to contact an Agent.

Use Interflow

Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a predefined threshold.
1. Tap the Call Agent
2. Choose one of the following:
— Tap a selected
— Dial the agent's Position ID.
3. Press the Goodbye
1. Tap the Interflow
Note: The Interflow
changes and remains altered while the
feature is active.
2. Tap the Interflow
deactivate the feature and resume
normal call flow.
Supervisor features
soft key.
Agent soft key.
key to end the call.
soft key.
soft key color
soft key again to
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