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Nortel 1000 Release Note

Nortel 1000 Release Note

Application gateway
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Nortel Application Gateway 1000/2000
Nortel Application Gateway Release 6.1
Application Gateway Release Notes
Release Notes
Document Number: NN42360-400
Document Release: Standard 01.10
Date: April 2007
Year Publish FCC TM
Copyright © 2006—2007 Nortel Networks. All rights reserved.
Produced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented
without express or implied warranty. Users must take full responsibility for their applications of any products
specified in this document. The information in this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

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  • Page 1 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

  • Page 3: Table Of Contents

    Upgrading from Release 6.1 to 6.1.x Upgrading Broadcast Server Upgrading the Smart Agent Client When Upgrading the Application Gateway Via an ISO File Support for Communication Server 1000 Release 5.0 Daylight Savings Time Changes Application Gateway 2000 Licensing How Licensing Works...
  • Page 4 Contents Issues Fixed in this Release Design Studio Usage Notes Additional Documentation Contacting Support Application Gateway Release Notes Smart Agent Visual Voicemail Zone Paging Guest Services Application Gateway Fixed in Release 6.1.0.409 Fixed Prior to Release 6.1.0.409 Unsupported Software Features Transformation Issues User Interface and Operation Issues...

  • Page 5: Upgrading The Application Gateway

    The Nortel Application Gateway 1000/2000 delivers business applications to Internet-enabled IP telephones. It is an open, standards-based network platform that supports simultaneous voice and data services. The Application Gateway is designed to reside virtually anywhere in the enterprise network. IP telephones access the Application Gateway for applications.
  • Page 6 Upgrading the Application Gateway If port 3001 is closed in your firewall, open it. The Administration Tool now uses ports 3001 and 9001 for TCP traffic over HTTPS. The administration ports are no longer configurable. Download the upgrade file to your local network. If you cannot locate the upgrade file or do not know which upgrade file to use, please contact our support organization.

  • Page 7: Upgrading From Release 6.1 To 6.1.X

    Note Server Installation” in the Application Gateway Administration Guide. To upgrade your Broadcast Server software: Make a backup copy of the following files: C:\Program Files\Nortel\BCS\__db\db.mdb (the Broadcast Server database file) C:\Program Files\Nortel\BCS\web\_media (the Broadcast Server media directory) Uninstall the old version of Broadcast Server.

  • Page 8: Upgrading The Smart Agent Client

    Upgrading the Application Gateway On the CD, double-click the installation file to begin the installation. You do not need to answer any prompts in the Setup Wizard or the Configuration Wizard. Your configuration will be restored in the next step. (3872) Do not change the default installation path provided in the wizard.

  • Page 9: Support For Communication Server 1000 Release 5.0

    Product Documentation, page 14 Support for Communication Server 1000 Release 5.0 Sites using Communication Server 1000 Release 5.0 can now obtain IP-to-DN mapping information from the signaling and call servers. You configure a connection between the Application Gateway and one...

  • Page 10: Daylight Savings Time Changes

    • Up to 4 Application Gateway 2000 servers per cluster. • A maximum of 4000 phones in a cluster of 4 servers. (That is, 1000 • times the number of servers.) Smart Agent is supported across clustered Application Gateway 2000 •...

  • Page 11: Licensing

    Licensing Keycode Licensing for the Application Gateway is provided by the Nortel KRS (Keycode Retrieval System). For information on obtaining a keycode license, refer to the Application Gateway Quick Start Guide. How Licensing Works The information in this section supplements the Application Gateway Administration Guide.
  • Page 12 Application Gateway does not have a way to update the Device Registry, thus the phone continues to function as if its DN was unchanged until the next IP-to-DN synchronization with the Nortel Communication Server. If a phone has registered with the Application Gateway and is •...

  • Page 13: Voice Office Applications

    Log messages related to licensing When an IP/DN map is created, this message appears in the log. • (Licenses cannot be granted until there is an IP/DN map.) <time date> localhost server[861]: datasources: added mapping: <Phone IP => <Phone DN> Before a phone is granted a license, this message or one similar •...

  • Page 14: Smart Agent Integration With Outlook Contacts

    New Features and Changes in Release 6.1 – You can now start paging a zone by selecting it directly from the Voice • Office Menu. This shortcut eliminates several steps previously required to start a page. Use the Zone Paging interface in the Administration Tool to specify which extensions should include a particular zone in the Voice Office Menu.
  • Page 15 Outlook Contacts main contacts window. Right-click a name or email • address or click the Call Now toolbar button. Outlook Contacts details window. Right-click a name, phone number, • or email address. New Features and Changes in Release 6.1 Release Notes...

  • Page 16: Smart Agent Support For E.164-Compliant Phone Numbers

    New Features and Changes in Release 6.1 Smart Agent Support for E.164-Compliant Phone Numbers To use Smart Agent international dialing features, Smart Agent users Note must uninstall the previous Smart Agent client and then install the new Smart Agent client. Smart Agent parses Web applications and emails as the user accesses them, searching for number sequences that appear to be public switched network telephone numbers.

  • Page 17: Smart Agent Support From Web And Windows Applications

    Smart Agent Support Supplement, now posted on the TS portal: http://www130.nortelnetworks.com/go/main.jsp?cscat=DOCDETAIL&DocumentO ID=531066&RenditionID=REND835344&poid=17621 To navigate to the site, go to www.nortel.com/support and click the Browse product support tab. Click the Product Finder link. Search for Voice & IP Communications, select the product category Applications &...

  • Page 18: Product Documentation

    Voice Office Application Suite Overview The Application Gateway provides Voice Office Application Suite capabilities for users of Nortel Communication Server 1000 systems. The Voice Office Application Suite enables enterprises to leverage their IP telephony investments and increase workforce productivity by delivering converged applications to the screens and speakers of Nortel IP phones.

  • Page 19: Application Gateway Capacity

    – – – For a list of the Nortel software requirements, please refer to the Note Application Gateway Pre-Installation Checklist for Nortel Communication Server. An alert sent from Broadcast Server occupies one buffered audio stream per Application Gateway, regardless of the size of the distribution list.

  • Page 20: Important Security Information

    Important Security Information Important Security Information Improper configuration of the Application Gateway can result in a security risk. Before you deploy the Application Gateway, verify that it does not have access to protected intranet sites. Be aware of the following security considerations: Protected servers •...

  • Page 21: Network And Configuration Requirements

    See the Pre-Installation Checklist for firmware release requirements and a table of the applications available for each supported phone. Communication Server 1000, release 3, 4.0, 4.5, or 5.0. • Nortel Messaging release 2 (for Visual Voicemail). •...
  • Page 22 Application Gateway. In the Operation > Voice Office > Voicemail page of the Administration Tool, the BCM Nortel Messaging option for the Unified Messaging Type field is for future use. The Voice Office Application Suite does not support operation with •...
  • Page 23 • Administration Tool sometimes fails. Workaround: Power cycle the Application Gateway. (2033) On Nortel IP Phones 1120E and 1140E (GXAS), it is not possible • to adjust the audio volume while the phone has a session with the Application Gateway.

  • Page 24: Visual Voicemail

    Deployment and Operation Notes (2038) On Nortel IP Phones 1120E and 1140E (XAS), pressing the • Service key to access the Voice Office menu temporarily stops one of the ring tones so that the ringing sounds clipped. Visual Voicemail (1839) In Visual Voicemail, the Call soft key is provided by the •...

  • Page 25: Broadcast Server

    Workaround: Either page from the handset or choose the speaker from the soft key after you initiate the page. (1702) On Nortel IP Phone 2004, if the headset is being used to record • a reply to a Visual Voicemail message, incoming page audio plays over the speaker rather than over the headset and the recording is terminated.
  • Page 26 Deployment and Operation Notes (2310) Alerts that remain on the screen without expiring will continue • to accumulate on phones in GXAS mode. If a heavy volume of long-lived alerts is delivered, the capacity of the Application Gateway will be impacted. Please be sure that the number of current (non-expired) alerts is kept to a reasonable level.

  • Page 27: Known Issues

    Workaround: To reconnect to the Application Gateway, either pick up the phone’s handset or reboot the phone. (760) If a Nortel IP telephone user hangs up the handset when viewing • the Express Directory or the Visual Voicemail messages list, the telephone exits from the voice office application and returns to the main Nortel display.

  • Page 28: Broadcast Server

    Known Issues Broadcast Server (511) Broadcast Server does not correctly reflect the automatically • created distribution lists after a synchronization with the Application Gateway. Only one of the distribution lists will include subscribers and all other distribution lists will be empty. Some distribution lists will be duplicated.

  • Page 29: Express Directory

    (2467) If you change a user account so that it no longer has permission • to send alerts to a shared distribution list, any alert that the user attempts to send results in the message “Error on Page”. Workaround: Use the Edit User Permissions page to remove all distribution lists from the user.
  • Page 30 Known Issues (2320) If two directories have the same name, only one of the • directories will appear on the phones. Workaround: Use unique names for directories. (2615) After you configure and submit a new directory source, you • must press the Synchronize Now button. The directory should synchronize after the Submit.

  • Page 31: Smart Agent

    Smart Agent (2532) The “Click-to-call” number does not display on Nortel 2002 IP • phones. (3431) If you change the Area Code setting in the Operation > Smart • Agent > Call Server page, the change will not take effect for Smart Agent users until after they restart Smart Agent.

  • Page 32: Visual Voicemail

    Known Issues (3566) The Smart Agent client might crash after an auto-update • completes. Workaround: Restart the Smart Agent client. (3671) After deploying Smart Agent, if you need to remove the area • code on the Operation > Smart Agent > Call Server page, users will be unable to log in to the client.

  • Page 33: Zone Paging

    (702) After you reply to a message, you must put the phone back on • hook before you can reply to the same message again. (1845) On Nortel 1120 and 1140 phones (GXAS), the Return and Logoff • soft keys are missing the first time that you log on to Visual Voicemail and display the message list.

  • Page 34: Guest Services

    Known Issues (1815) Adding a second zone in the Add/Edit Zone window • overwrites the first zone. Workaround: After adding a zone, close the Add/Edit Zone window before adding another zone. (2355) If an alert is broadcast while a page is active, the page audio is •...
  • Page 35 (3427) Logging into the Administration Tool several times within a • short time span might result in an inability to log into the Application Gateway. Workaround: If this occurs, restart the Application Gateway. (3871) On the Administration > Date page, if you set the Update •...

  • Page 36: Issues Fixed In This Release

    Issues Fixed in this Release Issues Fixed in this Release Fixed in Release 6.1.0.409 (Q01590057) After installing the Application Gateway from a new ISO • image, passwords sent to the signaling server are no longer encrypted. (Q01575312) Phones no longer use more than one license. •...

  • Page 37: Design Studio Usage Notes

    Design Studio Usage Notes The Application Gateway and Design Studio tool can be used to transform certain HTML or XML-based business application for use on Nortel IP telephones. Applications include corporate directories, employee time-clocks, ERP applications, inventory reports, Oracle back-office databases, and more.

  • Page 38: Unsupported Software Features

    Design Studio Usage Notes The following information is intended to help you work around non-critical operational issues that you might encounter when using Design Studio. Unsupported Software Features The Application Gateway does not support the following software features: Application servers that do not expect a referrer on first redirect. •...

  • Page 39: Transformation Issues

    IP phone. To work around this issue, choose a different element for the label. The Design Studio Preview for Nortel IP telephones does not display • non-breaking spaces or the ampersand character correctly. In the Design Studio Preview, a non-breaking space (&nbsp;) is displayed as...
  • Page 40 Design Studio Usage Notes You cannot delete or edit multiple rules simultaneously by selecting • them in the Transformation Rules or Identifier Rules lists and then clicking the Delete or Edit button. Design Studio performs the command only on the last rule selected. Delete or edit the rules individually.

  • Page 41: Additional Documentation

    Gateway Administration Tool, Administration > Downloads page. You can also open context-sensitive Help from each page of the Application Gateway Administration Tool. Contacting Support The best source of support for Nortel products is the Nortel Support Web site: http://www.nortel.com/support Broadcasting to Nortel Internet Telephones from a PC...
  • Page 42 Contacting Support Release Notes...

  • Page 44: Application Gateway Release Notes

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. Publication number: NN42360-400 Document release: Standard 01.10...

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