Attendant Queuing; Automatic Line Selection - Nortel 1000 Features And Services Fundamentals

298 Call Waiting/Internal Call Waiting

Attendant Queuing

Call Waiting options do not apply to calls queued to a specified attendant.
The exception to this is the display call waiting key, which shows the number
of calls in the overall attendant queue and the calls in the queue for a
specified attendant.

Automatic Line Selection

A call on the Call Waiting key is not selected.
Call Forward All Calls
Call Forward All Calls takes precedence over Call Waiting.
Call Forward Busy - proprietary telephones
If Class of Service allows Call Forward Busy and Call Waiting Allowed, and
the proprietary telephone has a Call Waiting key, calls do not forward to the
attendant when the telephone is busy and another call is waiting.
Call Forward Busy - Analog (500/2500 type) telephones
If a telephone has Call Forward Busy and Call Waiting Allowed Class of
Service, calls are forwarded to the attendant when the telephone is busy
and has another call waiting.
Call Forward/Hunt Override Via Flexible Feature Code
Call Waiting can be used even if the Call Forward/Hunt Override Via FFC
feature has been activated. When a busy set with Call Waiting configured
is encountered, it will terminate on Call Waiting.
Call Forward, Internal Calls
Internal Call Forward takes precedence over Call Waiting.
Call Forward No Answer
If a call to a telephone gets Call Forward No Answer treatment to another
telephone which is busy, Call Waiting and Camp-On do not apply. The call
will attempt to terminate on the original DN again.
Call Park
A recall of a parked call is not presented in the Call Waiting mode. If an
internal telephone is in the parked state, Call Waiting to that telephone
is not provided.
Call Pickup Network Wide
Call Waiting calls cannot be picked up.
Call Waiting Redirection
The option selected for Call Waiting Redirection treatment also applies to
calls given Internal Call Waiting treatment.
Copyright © 1994–2008, Nortel Networks
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Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008