Chapter 2 Callpilot And Cs 1000 Connectivity Overview - Nortel CallPilot Server User Manual
Nortel callpilot: user guide
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Also See for CallPilot Server:
- Install manual (286 pages) ,
- Administrator's manual (250 pages) ,
- User manual (182 pages)
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Chapter 2
CallPilot and CS 1000 connectivity
overview
In this chapter
"Overview" (page 11)
"Contact Center Voice Services Support" (page 16)
"Section A: CallPilot network setup" (page 17)
"CallPilot and CS 1000 integration" (page 18)
"CS 1000 Media Gateway" (page 20)
"Section B: Understanding call routing" (page 22)
"CS 1000 call routing components" (page 22)
"Phantom DNs" (page 24)
"CallPilot Service Directory Numbers and the SDN Table" (page 25)
"How calls are routed" (page 27)
"Multimedia channels in the CallPilot server" (page 29)
"How multimedia channels are acquired by callers" (page 30)
Overview
Introduction
This guide describes the Communication Server 1000 (CS* 1000) system
setup and CallPilot* server configuration steps of the CallPilot installation.
This guide includes:
•
Copyright © 2007, Nortel Networks
.
configuring the CS 1000 system for correct operation with CallPilot
Nortel CallPilot
Communication Server 1000 and CallPilot Server Configuration
NN44200-312 01.02 Standard
5.0 3 May 2007
11
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