Give Ivr" On - Nortel Meridian Meridian 1 Scripting Manual

October 2007
Example
This example shows how to give the voice contact a full cycle of ringback before
the next treatment. This method forces a 6-second delay before giving tones to
ensure a more natural-sounding ringback cycle.
QUEUE TO SKILLSET sales_sk
WAIT 6
GIVE MUSIC classical_music_gv
GIVE RAN command
By default, a voice contact hears silence after a recorded announcement or after
the completion of an IVR session. If you want the voice contact to hear anything
other than silence (music or ringback), you must insert the appropriate
command.
If the GIVE RAN command is preceded by a GIVE MUSIC command, music
does not resume play after the recorded announcement ends.
For information about GIVE RAN in SIP-enabled contact centers, see "SIP
Contact Center" on page 673.
GIVE MUSIC command
Music resumes after all commands except GIVE SILENCE and GIVE
RINGBACK. Therefore, you do not need to repeat the GIVE MUSIC command
in a script.
For information about GIVE MUSIC in SIP-enabled contact centers, see "GIVE
IVR" on page 677.
For information about other commands in SIP-enabled contact centers, see "SIP
Contact Center" on page 673.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Scripting rules and conventions
85