Agent And Supervisor Features; Logging In An Agent - Nortel 1000 User Manual

Agent and Supervisor features

This section describes the login features that are common to the Call
Center Agent and Supervisor, which are:
• "Logging in an Agent" on page 15
• "Logging in with Agent ID and Multiple Queue Assignments" on
page 16
• "Logging out an Agent" on page 20

Logging in an Agent

Use the Agent Login to enter an Automatic Call Distribution (ACD) queue.
If an Agent ID is assigned to you, the display screen prompts you to enter
a four-digit code.
Agent and Supervisor features
1. Lift the handset.
2. Press the InCalls
3. If "Enter Agent ID" appears on the
screen, use the dial pad to enter your ID.
4. Press the # key. The phone goes into a
Not Ready state.
key.
15