Language Setting; Ars Special Features - Avaya INDeX 9.1 Programming Manual

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Page 66 - Language Setting

Language Setting

ARS Special Features

Page 66 - User Programming
38DHB0002UKDJ – Issue 3 (12/00)
For DT/TT display terminal users can use a specific language or the INDeX's default
language (see page 17). Note that display terminal user's can alter this setting
directly from their terminal (see the appropriate user guide).
To set a user's display language :
1. From the Administration menu, select User and enter the user's directory
number.
2. Select Language and then select the required language. A setting of Default
means the user uses the INDeX's default language (see page 17).
When the INDeX routes the user's calls via an ARS route list (all external calls), it
provides two extra features:
– Top Price Route Alert :
The first route on a route list is the preferred route. If ARS routes the call by an
other route on the list, it can display a message.
– ARS Busy Wait Override :
If a route option on an ARS route list is not free, the caller may have to wait a
short period before ARS tries the next route list option. Terminals with busy
wait override on can cancel the wait period by pressing Intrude.
To switch a user's ARS features on/off :
1. From the Administration menu, select User and enter the user's directory
number.
2. Select Personal status.
3. Select Top Price Route Alert to switch the setting.
4. Select Busy Wait Override Key to change the current setting.
User Programming
Programming Manual
INDeX 9.1

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