Technical Support Information Tab; Capturing Technical Support Information - Brocade Communications Systems StoreFabric SN6500B User Manual

Technical Support Information tab

The Technical Support Information tab of the SMC allows you to capture technical support
information for the Management application as well as the configuration files for all switches in
discovered fabrics. This information is saved in a zip file in a location that you specify.

Capturing technical support information

To capture technical support information, complete the following steps.
1. Select the Technical Support Information tab.
2. Select the Include database check box to capture database server support save files and
3. Enter the path where you want to save the support data and a name for the support save file in
Brocade Network Advisor SAN User Manual
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FIGURE 112

Technical Support Information tab

choose one of the following options:
•
Select the Partial option to exclude historical data and events from the database capture.
•
Select the Full option to include historical data and events from the database capture.
NOTE
It is recommended that you only capture the partial database.
NOTE
You should only capture the full database when you need to debug Historical Performance
Management or Historical Events issues.
the Output Path field.
For example, Full_Path\Support_Save_File_Name.zip. You can also browse to the location you
want to save the support data and append the file name to the path when you return to the
Technical Support Information tab.
If you do not specify an output path, the Management application automatically saves the data
to the Install_Home/support directory. The default name of the Server Support Save is
DCM-SS-Time_Stamp.
Technical Support Information tab
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