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Technical support
Contact your switch supplier for the hardware, firmware, and software support, including product
repairs and part ordering. To expedite your call, have the following information immediately available:
1. General Information
Technical Support contract number, if applicable
Device model
Software release version
Error numbers and messages received
Detailed description of the problem, including the switch or network behavior immediately
following the problem, and specific questions
Description of any troubleshooting steps already performed, with the results
2. Switch Serial Number
Getting help or reporting errors
Web access
The Knowledge Portal (KP) contains the latest version of this guide and other user guides for the
product. You can also report errors on the KP.
Log in to my.Brocade.com, click the Product Documentation tab, then click on the link to the Knowledge
Portal (KP) to find the latest document.
While in the Knowledger Portal, you can click on Cases > Create a New Ticket to report an error. Make
sure you specify the document title in the ticket description.
E-mail and telephone access
Go to http://www.brocade.com/services-support/index.page for the latest e-mail and telephone
contact information.
Additional resources
For more information about the products supported in this software release, refer to the following
publications.
Document Title
FastIron Configuration Guide
Brocade FastIron GS and GS-STK Compact Switch
Hardware Installation Guide
IronWare Software Release 07.2.00a for Brocade FastIron switches
Release Notes v 1.0
Contents
Provides configuration procedures for system-level
features, enterprise routing protocols, and security
features.
Describes the hardware as shipped. Provides
installation instructions, hardware maintenance
procedures, hardware specifications, and
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