Downloading The Latest Firmware File - Thermo Scientific EASY-nLC 1200 Troubleshooting And Maintenance Manual

9
Remote Support

Downloading the Latest Firmware File

Downloading the Latest Firmware File
252 EASY-nLC 1200 Troubleshooting & Maintenance Guide
• System configuration files.
• System log files with information on overall system performance.
• One folder for each maintenance script you have run with information on EASY-nLC
device performance.
If you have problems with your system, forward the files to Thermo Fisher Scientific
Technical Support for assistance.
Note Log files do not contain analytic data, only EASY-nLC instrument data.
If the EASY-nLC instrument does not have the latest version of the touch-screen application,
connect the instrument to the remote server and install the appropriate firmware files as
described in the following procedure.
❖ To install the latest firmware file
1. If the instrument is not already connected to the remote server, connect the instrument as
follows:
a. From the touch screen, press Maintenance > Support.
The Support page of the Maintenance menu appears.
b. In the Connect to EASY-nLC Support area, press Connect.
If the EASY-nLC instrument does not have the latest version of the touch-screen
application, the Upgrade is Available dialog box appears.
Figure 185 shows the message for an instrument with firmware version 2.4.
Figure 185. Firmware upgrade message
2. Click Download.
Thermo Scientific