Thermo Scientific EASY-nLC 1200 Troubleshooting And Maintenance Manual page 271

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f. Depending on the connection status, do one of the following:
• If the status changes from Not Connected to Connected, go to
• If the connection fails, see the next procedure,
connection to the support server."
When the connection fails, the SSH Connection Error dialog box might
appear with this message, "Not able to determine connection status. See
message.log for details."
The message.log file is in the <user-account>\systemLog folder on the
EASY-nLC system. For information about accessing the admin folder from
another computer on your local network, refer to the EASY-nLC Series Getting
Started Guide.
While the message.log file might provide useful information to a member of
Thermo Scientific Technical Support, users should follow the suggested
troubleshooting procedure,
server."
g. After the status changes to Connected, allow enough time for the EASY-nLC system
to create the zip file in the admin folder and for the support server to retrieve the zip
file. Then go to
After you send a message with the appropriate contact information through the
remote support feature, a member of the Thermo Fisher Scientific Technical Support
team will contact you.
4. To close the communication link, press Disconnect.
5. To return the system to normal operation, do the following:
a. Reconnect the Ethernet cables as appropriate.
For information about connecting the EASY-nLC system to a data system computer,
refer to the EASY-nLC Series Getting Started Guide.
b. In the LAN area of the Configuration > Network page, do the following:
i. Select MS LAN in the Profile list.
ii. Press Apply.
❖ To troubleshoot a failed connection to the support server
1. Check the support server configuration (see
2. Verify that the Ethernet cable is securely connected to both the LAN port on the back
panel of the EASY-nLC system and the laboratory LAN port.
3. Verify that the Ethernet cable is working.
4. Ask your IT administrator if the network firewalls allow outgoing traffic to port 22
through an SSH connection.
Connecting the EASY-nLC Instrument to the Support Server
"To troubleshoot a failed connection to the support
step 4.
step 2
EASY-nLC 1200 Troubleshooting & Maintenance Guide
9
step
"To troubleshoot a failed
on page 246).
Remote Support
3g.
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