Thermo Scientific EASY-nLC 1200 Troubleshooting And Maintenance Manual page 186

7
Troubleshooting
Troubleshooting Tips
Table 24. Miscellaneous troubleshooting tips (Sheet 2 of 2)
Symptom
Valve – unknown position
Unhandled error or SVG
(scalable vector graphics)
error
164 EASY-nLC 1200 Troubleshooting & Maintenance Guide
Possible causes
The valve' s duty cycle
requires calibration.
Program error in the
software release
Action
Run the Valve Check script (see
information about troubleshooting system leaks,
see "Troubleshooting the Results of the System
Leak Test" on page 183 and "Troubleshooting a
Pump That Fails the Leaks Script" on page 177."
on page 47).
This script is only valid for EASY-nLC II
instrument valves with a serial number below
V-009999.
Contact your local Thermo Fisher Scientific field
service engineer if the reported overshoot is
greater than 6.
In most situations you can continue your work
by pressing Ignore or OK. More serious error
situations might require restarting the HPLC.
To improve on the software quality, email details
to the following:
• us.customer-support.analyze@thermofisher.com
• eu.techsupport.cms@thermofisher.com
Or, connect to the remote support server. See
"Connecting the EASY-nLC Instrument to the
Support Server" on page
"For
244.
Thermo Scientific