Errors Reported By The Xcalibur Data System - Thermo Scientific EASY-nLC 1200 Troubleshooting And Maintenance Manual

Errors Reported by the Xcalibur Data System

Table 19. Possible causes of errors reported by the Xcalibur data system
Symptom
An Acquisition Server failure
prevents the sequence from running
(see Figure 130 on page
The Acquisition Server displays the
message that the EASY-nLC device
has reported a failure during the
Prepare For Run step.
Unable to submit samples. The
following error message appears:
Invalid Autosampler Vial Position
The mass spectrometer remains in
the Waiting for Contact Closure
state and data acquisition does not
start (see Figure 132 on
Thermo Scientific
Table 19 lists the possible causes of the common errors reported by the Xcalibur data system.
Possible cause
Lost connection between the
EASY-nLC instrument and the
152). external data system computer
Injection volume is greater than
the loop size minus 2 µL.
Incorrect plate configuration
(See Figure 131
Contact closure configured
incorrectly
page 154).
Failing contact closure relay due
to incorrect grounding
Action
Check the Ethernet connections between the
EASY-nLC instrument and the data system
computer.
Exit the Xcalibur data system. Then, open
the Thermo EASY-nLC Configuration
dialog box and click Test Connection.
If necessary, restart the EASY-nLC
instrument.
Check the loop configuration on the
Properties page for the EASY-nLC HPLC
device on the Maintenance > Devices page.
Make sure that the configured loop volume
matches the installed sample loop.
Select the correct autosampler plate in the
Thermo EASY-nLC Configuration
on page 153.)
dialog box.
Press Configuration > Connections.
Select the correct MS configuration and
settings.
Check whether the LC/MS system is
properly grounded as described in
that the LC/MS System Is Properly
Grounded"
EASY-nLC 1200 Troubleshooting & Maintenance Guide
7
Troubleshooting
Troubleshooting Tips
"Verifying
on page 227.
151