Connecting The Easy-Nlc Instrument To The Support Server - Thermo Scientific EASY-nLC 1200 Troubleshooting And Maintenance Manual

9
Remote Support

Connecting the EASY-nLC Instrument to the Support Server

Connecting the EASY-nLC Instrument to the Support Server
244 EASY-nLC 1200 Troubleshooting & Maintenance Guide
Use this procedure to establish a communication link between the EASY-nLC instrument's
computer and the support server.
IMPORTANT To establish communication with the support server, you must first connect
the EASY-nLC instrument directly to your local network, and then open the
communication link for remote support through the touch-screen application. Thermo
Fisher Scientific Technical Support cannot initiate this communication link.
The EASY-nLC instrument uses Secure Shell (SSH™), a network protocol for
secure data communication, to connect to the support server, which uses the Linux™
operating system.
To use the remote support feature, the firewalls for your local network must allow
outgoing TCP/IP traffic from the EASY-nLC system to the support server at
IP address 46.226.219.10, port 22.
When you establish the communication link with the support server, the support server
triggers the file compression utility on the EASY-nLC instrument to build a zip file with
the appropriate log files, and then retrieves the zip file from the EASY-nLC instrument.
Meanwhile, the EASY-nLC instrument sends an email with your supplied message and
contact information to Thermo Fisher Scientific Technical Support.
After you send a message through the remote support feature, a member of the Thermo
Fisher Scientific Technical Support team will contact you.
❖ To open a communication link between the EASY-nLC system and the support server
1. Using a shielded Ethernet cable, connect the LAN port on the back panel of the
EASY-nLC system (see
to the Internet.
To use the remote support feature, the firewalls for your local network must allow
outgoing TCP/IP traffic from the EASY-nLC system to the support server at
IP address 46.226.219.10, port 22.
Figure 179) directly to a laboratory LAN port that provides access
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