Remote Support - Thermo Scientific EASY-nLC 1200 Troubleshooting And Maintenance Manual

Remote Support

Thermo Scientific
The EASY-nLC instrument includes a remote support feature that enables Thermo Fisher
Scientific Technical Support to diagnose and troubleshoot your EASY-nLC system remotely
while the instrument is connected to the support server. When you connect the instrument to
the remote server, you can also install the latest firmware file for the touch-screen application.
Technical Support cannot initiate the communication link between your EASY-nLC
instrument and the support server. You must initiate this communication link from your
EASY-nLC instrument.
To connect the EASY-nLC instrument to the support server or download system files to a
removable storage device, follow these procedures.
Contents
• Connecting the EASY-nLC Instrument to the Support Server
• Saving System Files on a USB Removable Storage Device
• Downloading the Latest Firmware File
EASY-nLC 1200 Troubleshooting & Maintenance Guide
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Remote Support
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