Troubleshooting Communication Problems; Network Access; Network Connection Failures - Thermo Scientific EASY-nLC 1200 Troubleshooting And Maintenance Manual

Troubleshooting Communication Problems

Network Access

Table 27. Network access problems
Symptom
System is not responding after
pressing Save Configuration on
the Network page under
Configuration.
Cannot access the EASY-nLC
system through the network.

Network Connection Failures

Thermo Scientific
a. Fill the well or vial with 3 µL of solvent A. Repeat
b. Run the Sample Pickup script with a pickup volume of 1 µL and your default flow
(see Figure 165). Repeat
To troubleshoot communication problems, see these sections:
• Network Access
• Network Connection Failures
• Testing the Network Connection to the EASY-nLC Computer
Table 27 contains troubleshooting tips for network access problems.
Possible causes
Length of completion time to
update the network settings
Changed network address
The stand-alone EASY-nLC
instrument is not connected to
a laboratory LAN port with
intranet access.
The LC/MS system is not
connected to a laboratory LAN
port with intranet access.
Table 28 lists the possible causes of a network connection failure.
Thermo EASY-nLC Configuration dialog box that you access from the Thermo Foundation
Instrument Configuration application. When the EASY-nLC instrument cannot establish
communication with the data system computer, the Connection Failed message appears when
you click Test Connection.
step 6.
Action
As indicated, wait while the system changes the
network settings.
Check the network address of the EASY-nLC
system on the Configuration > Network page.
Connect the stand-alone EASY-nLC instrument
to a laboratory LAN port with intranet access.
Connect the data system computer for the
LC/MS system to a laboratory LAN port with
intranet access.
EASY-nLC 1200 Troubleshooting & Maintenance Guide
7
Troubleshooting
Troubleshooting Communication Problems
step 2 through step 4.
Figure 166 shows the
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