Thermo Scientific EASY-nLC 1200 Troubleshooting And Maintenance Manual page 269

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3. Send a support request message and a zip file containing the appropriate log files to
Technical Support as follows:
a. Press Maintenance > Support.
The Support page of the Maintenance menu appears (see
Figure 181. Support page of the Maintenance menu
b. In the Connect to EASY-nLC Support area, press Connect.
Depending on whether the instrument has the latest firmware file installed, one of
these dialog boxes appears:
• If the instrument has the latest firmware file installed, the Message to Support
Team dialog box appears (see
• If the instrument does not have the latest firmware file installed, the Upgrade is
Available dialog box appears (see
c. If the Upgrade is Available dialog box appears, do one of the following:
• Upgrade the firmware as described in
on page 252.
–or–
• Click Skip.
The Message to Support Team dialog box appears.
Connecting the EASY-nLC Instrument to the Support Server
Figure
Figure 182).
Figure 185 on page 252).
"Downloading the Latest Firmware File"
EASY-nLC 1200 Troubleshooting & Maintenance Guide
9
Remote Support
181).
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