Avaya Nortel Communication Server 1000 Manual page 74

74 Features
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Contact Center Management Server
The feature interacts with the Contact Center Management Server (CCMS)
environment in the following cases:
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MCS 5100
The SIP calls between the CS 1000 IP Phone and a SIP party on the MCS
5100 side are considered to be IP Peer calls. Such calls survive any type of
failure except a Call Server cold start.
Installation and configuration
The feature for IP Phones requires no installation. It is active by default on
any CS 1000 system running the CS 1000 Release 4.5, or later software.
Copyright © 2003–2008, Nortel Networks
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Meridian Mail Card Option
Companion DECT Telephones (DMC8 version)
Remote Office 9150
Mini Carrier Remote
Carrier Remote
Periphonics Open IVR (VPS/is)
Integrated Call Assistant
Integrated Conference Bridge
Integrated Recorded Announcer
Integrated Personal Call Director
Integrated Voice Services
Acquired ACD agent is an IP Phone.
— If a failure occurs when the IP Phone is active, the ACD IP Phone
behaves as described in
telephone" (page
— If the active unregistered ACD agent changes the call state during
the failure period (for example, releases the call), the status message
is sent to the Symposium and CTI applications as the idle agent
re-registers with the system.
Associated non-ACD telephone is an IP Phone.
— If a failure occurs when the IP Phone is active, the ACD IP Phone
behaves as any other IP Phone. If the active associated IP Phone
changes the call state during the failure period (for example, releases
the call), the status message is sent to the Symposium and CTI
applications as the idle telephone re-registers with the system.
Nortel Communication Server 1000
IP Line Fundamentals
NN43100-500 02.02 Standard
Release 5.5 4 February 2008
"IP Phone as ACD agent or supervisor
71).