Avaya Nortel Communication Server 1000 Manual page 377

Console queue report (TFC003) Click Console queue in the table to
view the page title, report description, and the parameters measured in the
Console queue report group.
Table 106
TFC003
Title
Description
Parameters Measured:
Attendant Response
Abandoned Calls
Individual console measurement report (TFC004)
Click Individual console measurement in the table to view the page title,
report description, and the parameters measured in the Console queue
report group.
Feature key usage report (TFC005)
Click Feature key usage in the table to view the page title, report
description, and the parameters measured in the Feature key usage report
group.
Copyright © 2003–2008, Nortel Networks
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Element Manager administration procedures 377
8 Outgoing peg count
9 Outgoing overflow
10 All Trunks Busy
11 Toll peg count
12 All Trunks Busy for non-priority users
System xxx Customer yy Console Queue Report
Console Queue Report (TFC003) examines the treatment of calls
in customer queues.
1 Average speed of answer
2 Average attendant response
3 Calls delayed peg count
4 Average time in queue
1 Abandoned calls peg count
2 Average wait time
Nortel Communication Server 1000
IP Line Fundamentals
NN43100-500 02.02 Standard
Release 5.5 4 February 2008