Avaya callpilot 1002rp Manuals

Manuals and User Guides for Avaya callpilot 1002rp. We have 2 Avaya callpilot 1002rp manuals available for free PDF download: Maintenance And Diagnostics, Hardware Installation

Avaya callpilot 1002rp Maintenance And Diagnostics (150 pages)

Brand: Avaya | Category: Server | Size: 2 MB

Table of Contents
5
Chapter 1: Customer Service

11
Chapter 2: About this Guide

13
- In this Chapter
  13
- Maintenance and Diagnostics Overview
  13
- Replacement Parts
  14
- Preparing for Maintenance Activities
  14
- Customer Documentation Map
  14
Chapter 3: Troubleshooting Your Avaya Callpilot® System

19
Chapter 4: Using Windows Online Diagnostic Tools

25
- In this Chapter
  25
- Overview
  25
- Viewing Event Logs
  25
- Types of Event Logs
  26
- Using TCP/IP Diagnostic Tools
  29
- The Ipconfig Command
  29
- Ipconfig Default
  29
- Ipconfig Command Syntax
  29
- The Ping Command
  30
- Ping Command Syntax
  30
- The Tracert Command
  31
- How Tracert Works
  32
- Tracert Syntax
  32
- Tracert Parameters
  32
- The Arp Command
  33
- ARP Command Syntax
  33
- ARP Command Parameters
  34
- The Nbtstat Command
  34
- Nbtstat Command Syntax
  35
- Nbstat Command Parameters
  35
- The Netstat Command
  36
- Netstat Command Syntax
  36
- Netstat Command Parameters
  36
- Using the Chkdsk Utility
  37
- Chkdsk Utility Syntax
  37
- Chksdsk Utility Parameters
  37
Chapter 5: Using Serial Port Diagnostic Tools

39
- In this Chapter
  39
- Overview
  39
- Shutting down Services
  39
- Services to Stop for COM1 Testing
  40
- Services to Stop for COM2 Testing
  40
- Net Stop Command
  40
- Net Stop Command Syntax
  40
- Service Control (SC) Command
  41
- Service Control Command Syntax
  41
- Conducting TSTSERIO Tests
  42
- TSTSERIO Command Syntax
  42
- TSTSERIO Command Parameters
  42
- TSTSERIO Internal Loopback Diagnostic Subtests
  43
- TSTSERIO External Loopback Plug Subtests
  44
- Conducting TSTSERIO Tests with the Loopback Plug
  44
- 9-Pin Connector Plug
  45
- Restarting Services
  45
- Services to Restart after COM1 Testing
  45
- Services to Restart after COM2 Testing
  45
- Net Start Command
  46
- Service Control Start Command
  46
Chapter 6: Using Avaya Callpilot® Manager to Monitor Hardware

47
- In this Chapter
  47
- Understanding Fault Management
  47
- Event Processing
  48
- Alarm Notification
  48
- Component Dependencies
  48
- Detecting Hardware Problems
  49
- Alarm Monitor
  49
- About Alarms
  49
- Event Browser
  50
- About Events
  50
- Channel and Multimedia Monitors
  51
- Disabling Call Channels
  51
- The Maintenance Screen
  51
- What the Maintenance Screen Provides
  52
- Maintenance Activities for each Component
  53
- Viewing Component States
  53
- Component States
  54
- Alert Icons
  55
- Starting and Stopping Components
  55
- Stop Versus Courtesy Stop
  56
- Courtesy Stop
  56
- Stop
  56
- Components that Can be Started and Stopped
  56
- Running Integrated Diagnostics
  58
- Before You Begin
  58
- Components that Have Diagnostic Tests Available
  58
- Diagnostic Tests Available for each Component
  59
- If a Diagnostic Test Fails or Cannot be Run
  59
- Viewing the Last Diagnostic Results
  60
- Working with the Multimedia Monitor
  61
- Working with the Channel Monitor
  62
Chapter 7: Using Avaya Callpilot® System Utilities

63
- In this Chapter
  63
- Overview
  63
- Accessing the System Utilities
  64
- Diagnostics Tool
  64
- To Access the Diagnostics Tool
  64
- To Enable Startup Diagnostics
  65
- To Disable Startup Diagnostics
  65
- PEP Maintenance Utility
  65
- To Access the PEP Maintenance Utility
  65
- Session Trace
  66
- To Access the Session Trace Tool
  66
- System Monitor
  68
- To Access the System Monitor
  68
- Channel Monitor Tab
  68
- Callpilot Services
  70
- Dsps
  71
- DS30X Links
  71
- T1 Links
  71
- System Info Tab
  71
- Legend/Help Tab
  72
Chapter 8: Replacing Basic Chassis Components

75
- In this Chapter
  75
- Removing the Front Bezel and Server Cover
  75
- Requirements
  76
- About the Front Bezel Doors
  76
- To Remove the Front Bezel
  76
- To Replace the Front Bezel after Maintenance Is Complete
  78
- Replacing Air Filters
  79
- Requirements
  79
- Replacing the Power Supply
  79
- Requirements
  80
- When to Hot-Swap the Power Supply
  80
- Replacing the SCA SCSI Drive Cage and Fused Power Cable
  81
- Replacing the Cooling Fan
  87
- When to Hot-Swap the Cooling Fan
  87
- Replacing the Fuse (AC System Only)
  89
- Requirements
  89
- Replacing the Alarm Board
  90
- Requirements
  91
- Setting Jumpers on the Alarm Board
  92
- Jumper Descriptions
  93
- JP6 - Do Not Change
  93
- JP5 - Disarming no Power in the Bottom Bay
  94
- Jp4
  94
- JP3 - LED Display
  94
- Replacing the Status Display Panel
  94
Chapter 9: Replacing Media Drives

97
- In this Chapter
  97
- Replacing a Faulty Hard Drive
  97
- When to Hot-Swap Hard Drives
  97
- RAID SCSI Hard Drive Configuration
  98
- About the Media Drive Bay
  100
- Removing the Media Drive Carrier from the Chassis
  101
- Requirements
  101
- Locate the Media Drives
  101
- Media Drive Carrier
  102
- Media Drive Carrier Slot Assignment
  102
Removing the Front Bezel and Server Cover

103
- Replacing a Tape, CD-ROM or Floppy Drive
  104
- Installing a Tape Drive
  106
- To Configure the Tape Drive
  107
Chapter 10: RAID Operations

109
Chapter 11: Configuring MPB96 Boards

119
- In this Section
  119
- Determining Board and Card Configuration
  119
- T1 Switch Connectivity
  119
- Meridian 1 (M1)/Avaya Communication Server 1000 (Avaya CS 1000) Switch Connectivity
  119
- Taking Safety Precautions
  120
- Identifying Hardware Components
  120
- Installing Valid Configurations
  122
- T1 Switch Connectivity
  122
- M1/CS 1000 Switch Connectivity
  124
- To Configure One MPB96 Board
  124
Chapter 12: Replacing or Adding Voice Processing Boards

125
Chapter 13: Replacing the D/480JCT-2T1 T1 Interface Card

131
- In this Chapter
  131
- TD/480JCT-2T1 Card Function
  131
- Replacing the D/480JCT-2T1 Card
  131
- Requirements
  131
- Identify the Card
  132
- Manually Setting T1 Card Manual Termination Jumpers
  133
- To Test the D/480JCT-2T1 Card
  133
Chapter 14: Maintaining the Pentium III SBC Card

137
- In this Chapter
  137
- Overview
  137
- Procedures Included
  138
- Replacing the Pentium III SBC Card
  138
- Requirements
  139
- SBC Card Connectors and Jumpers
  139
- Configuring the 1002Rp Pentium III BIOS
  141
- When to Upgrade the BIOS
  141
- When to Configure the BIOS
  141
- Requirements for Upgrading or Reconfiguring the BIOS
  142
- To Upgrade the BIOS
  142
- Replacing or Adding Dual Inline Memory Modules
  143
- Capacity
  143
- Requirements
  144
- Maintaining the Onboard Video and Network Cards
  145
- Network Card Failure
  145
- Video Card Failure
  145
- Indicators for Video Card Failure
  145
Index

147

Avaya callpilot 1002rp Hardware Installation (64 pages)

Brand: Avaya | Category: Server | Size: 3 MB

Table of Contents
5
Avaya Callpilot ® 1002Rp Server Hardware Installation December 2010
7
Chapter 1: Customer Service

9
Chapter 2: 1002Rp Server Description

11
- In this Chapter
  11
- Server Features
  11
- Introduction
  11
- Server Dimensions and Weight
  11
- Environmental Specifications
  12
- Front Panel Features (Front View Without the Front Bezel)
  12
- Alarm Board
  13
- Rear Panel Diagram
  13
- Overhead View of Empty Server Showing PCI and ISA Connectors
  14
- Slot Assignments
  15
- Introduction
  15
- Slot Definition and Slot Numbering
  16
- Network Connectivity
  17
- Introduction
  17
- Reference Documents
  18
- Sample Network Setup: Meridian 1
  20
- Sample Network Setup: Communication Server 1000
  21
- Switch Connectivity
  22
- Callpilot ELAN Subnet and Avaya Server Subnet Setup
  22
- Meridian 1 or Communication Server 1000 Systems
  22
- Network Requirements
  22
- Remote Access Connectivity
  23
- Supported Peripheral Devices
  23
- Introduction
  23
Chapter 3: Preparing for Installation

25
- In this Chapter
  25
- Installation Overview
  25
- Introduction
  25
- Installation Checklist
  25
- Conventions for Warnings
  27
- Unpacking the 1002Rp Server
  28
- Introduction
  28
- What Is Next
  28
- Removing the Front Bezel and Server Cover
  29
- Introduction
  29
- What Is Next
  31
- Inspecting the Server Interior
  31
- Introduction
  31
Chapter 4: Power Supply Installation

33
- In this Chapter
  33
- Safety Precautions
  33
- Equipment Handling Guidelines
  33
- Safety Information
  33
- Installing the Second Power Supply Module (AC or DC)
  34
- Introduction
  34
- AC Versus DC Systems
  34
- About the Power Supply Module
  34
- To Install the Power Supply Module
  35
- What Is Next
  36
- DC Wire Gauge Tables
  36
- Introduction
  36
- Cabinet and Module DC Feed Recommended Wire Gauge Specifications
  36
- Metric Wire Conversion
  37
- DC Rack Cabling
  37
- Rack Power and Grounding
  39
- -48 V DC Power Distribution Rationale
  39
- About the Power Distribution Unit
  40
- Introduction
  40
- PDU Power and Grounding
  40
- Multiple Pdus
  40
- PDU Terminal Blocks and Wiring Diagram
  41
- DC Power Input
  41
- Bringing Power and Ground into the PDU
  42
- Introduction
  42
Chapter 5: Installing the Server and Connecting the Peripheral Devices

43
- In this Chapter
  43
- Installing the Server
  43
- Introduction
  43
- To Install the Server
  44
- Preparing the Modem
  44
- Introduction
  44
- Required Equipment
  44
- Modem DIP Switches
  45
- To Set the Modem DIP Switches
  45
- What Is Next
  47
- Connecting Peripherals to the Server
  48
- Rear Panel Connectors
  48
- What Is Next
  50
- Connecting the Server to the ELAN Subnet
  50
- Introduction
  50
- Media Access Control Address
  50
- What Is Next
  51
- Connecting the Server to the Avaya Server Subnet (Optional)
  52
- Introduction
  52
- Media Access Control Address
  52
- What Is Next
  53
- Installing the Avaya Software Feature Dongle
  53
- Introduction
  53
- Requirements
  54
- What Is Next
  55
- Connecting the Server to Power
  55
- Before You Begin
  55
Chapter 6: EMC Emission Level Protection for the 1002Rp Server

59
Index

61

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Avaya callpilot 1002rp Manuals

Avaya callpilot 1002rp Maintenance And Diagnostics (150 pages)

Table of Contents

Chapter 1: Customer Service

Chapter 2: About this Guide

Chapter 3: Troubleshooting Your Avaya Callpilot® System

Chapter 4: Using Windows Online Diagnostic Tools

Chapter 5: Using Serial Port Diagnostic Tools

Chapter 6: Using Avaya Callpilot® Manager to Monitor Hardware

Chapter 7: Using Avaya Callpilot® System Utilities

Chapter 8: Replacing Basic Chassis Components

Chapter 9: Replacing Media Drives

Removing the Front Bezel and Server Cover

Chapter 10: RAID Operations

Chapter 11: Configuring MPB96 Boards

Chapter 12: Replacing or Adding Voice Processing Boards

Chapter 13: Replacing the D/480JCT-2T1 T1 Interface Card

Chapter 14: Maintaining the Pentium III SBC Card

Index

Avaya callpilot 1002rp Hardware Installation (64 pages)

Table of Contents

Chapter 1: Customer Service

Chapter 2: 1002Rp Server Description

Chapter 3: Preparing for Installation

Chapter 4: Power Supply Installation

Chapter 5: Installing the Server and Connecting the Peripheral Devices

Chapter 6: EMC Emission Level Protection for the 1002Rp Server

Index

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