Avaya Communication Server 1000 Installation And Commissioning Manual
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Avaya Communication Server 1000 Installation And Commissioning Manual

Avaya Communication Server 1000 Installation And Commissioning Manual

Wlan ip telephony
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Avaya WLAN IP Telephony Installation and
Commissioning
Avaya Communication Server 1000
7.5
NN43001-504, 07.01
November 2010

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Summary of Contents for Avaya Communication Server 1000

  • Page 1 Avaya WLAN IP Telephony Installation and Commissioning Avaya Communication Server 1000 NN43001-504, 07.01 November 2010...
  • Page 2 Product provided by Avaya including the selection, arrangement and While reasonable efforts have been made to ensure that the design of the content is owned either by Avaya or its licensors and is information in this document is complete and accurate at the time of protected by copyright and other intellectual property laws including the printing, Avaya assumes no liability for any errors.

  • Page 3: Table Of Contents

    Other changes..............................11 Revision history............................11 Chapter 2: Customer service....................13 Navigation...............................13 Getting technical documentation........................13 Getting product training...........................13 Getting help from a distributor or reseller......................13 Getting technical support from the Avaya Web site..................14 Chapter 3: Overview........................15 Subject................................15 Resources...............................16 Online..............................16 Declaration of conformity..........................16 Shielded cable..............................17 Wireless telephone network description......................17...
  • Page 4 Assessment through a WLAN site survey....................57 Assessment using NetIQ Vivinet Assessor....................58 Monitoring and reporting with Enterprise Network Monitoring System...........59 Monitoring and reporting with Communication Server 1000 Telephony Manager........61 Monitoring and reporting with NetiQ Vivinet Assessor, Vivinet AppManager, and Vivinet Diagnostics ................................62 Communication Server 1000 Telephony Manager.................63...
  • Page 5 WLAN IP Telephony Manager 2245 installation tasks..................102 About the front panel..........................102 Wall-mount............................103 Rack-mount............................104 LAN connection............................104 Power connection..........................104 WLAN Application Gateway 2246 installation....................105 Chapter 7: Avaya 6120/6140 WLAN Handset Configuration..........107 Administration menu.............................107 Opening the Administration menu......................110 Navigation.............................111 Toggle options............................111 Data entry and editing...........................111 Language..............................111 Telephony Protocol..........................112...
  • Page 6 Common Parameters............................142 Configure Communication through the Web Server................142 Configure VLAN, Ports and Security....................143 Configure Radio Profile........................144 Configure Service Profile........................145 Configure APs............................148 Configure RADIUS Server Example (WPA2-Enterprise Only).............148 Configure QoS............................149 Configure Subnet Roaming........................149 Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 7 Using Call Server overlay commands....................181 TPS CLI commands..........................182 Determining alias IP addresses......................185 Troubleshooting coverage issues........................185 Before calling Avaya Technical Support......................186 Chapter 11: WLAN Application Gateway 2246..............187 Introduction..............................187 System overview..........................188 Front panel............................189 Third-party applications..........................190 Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 8 Format of the IP Phone 2004 Terminal DHCP Encapsulated Vendor Specific option......224 Format of the IP Phone 2004 Terminal DHCP Site Specific option............226 Quality of Service checklist for voice over WLAN applications..............227 RF basics and AP configuration......................229 Troubleshooting.............................232 Diagnosis flows.............................232 Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 9 Handset error messages..........................233 Timing information............................235 Diagnostic Tools............................236 Run Site Survey for the WLAN Handset 2210/2211/2212..............236 Run Site Survey for the Avaya 6120/6140 WLAN Handset..............238 Diagnostics Mode..........................240 Syslog Mode............................242 Data capture..............................246 Questions.............................247 Data checklist............................247 Site-data required for the capture analysis...................248 Syslog capture configuration........................249 Signaling Server log capture........................249...
  • Page 10 Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 11: Chapter 1: New In This Release

    Chapter 1: New in this release The following sections detail what is new in WLAN IP Telephony Installation and Commissioning, NN43001–504 for Avaya Communication Server 1000 (Avaya CS 1000) Release 7.5. • Features on page 11 • Other changes on page 11 Features There are no updates to the feature descriptions in this document.
  • Page 12 New in this release September 2008 Standard 03.03. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains an update to technical content. February 2008 Standard 03.02. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains an update to technical content.

  • Page 13: Chapter 2: Customer Service

    Chapter 2: Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go www.avaya.com or go to one of the pages listed in the following sections. Navigation • Getting technical documentation on page 13 •...

  • Page 14: Getting Technical Support From The Avaya Web Site

    Customer service Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support. Avaya WLAN IP Telephony Installation and Commissioning...

  • Page 15: Chapter 3: Overview

    • TFTP Server on page 20 • Firewall on page 21 • WLAN Handset 2210/2211/2212 and Avaya 6120/6140 WLAN Handset on page 21 • WLAN IP Telephony Manager 2245 on page 38 • WLAN Application Gateway 2246 on page 39 •...

  • Page 16: Resources

    • Avaya WLAN Handset 2212 User Guide (NN10300-071) • Avaya 6120 WLAN Handset User Guide (NN43150-100) • Avaya Features and Services Fundamentals (NN43001-106) • Avaya Main Office Configuration Guide for Survivable Remote Gateway 50 (NN43001-307) • Avaya Branch Office Installation and Commissioning (NN43001-314) •...

  • Page 17: Shielded Cable

    Shielded cable Avaya recommends the use of shielded cable for all external signal connections in order to maintain FCC Part 15 emissions requirements. Wireless telephone network description The Avaya WLAN wireless telephone network consists of the following components: •...
  • Page 18 Overview • Firewall • WLAN Handset 2210/2211/2212, and Avaya 6120/6140 WLAN Handset • WLAN IP Telephony Manager 2245 • WLAN Application Gateway 2246 (optional) • Access Point (AP)—one or more as required by the site Figure 1: Typical wireless telephone network configuration on page 19 shows a typical wireless telephone network configuration.
  • Page 19 Wireless telephone network description Figure 1: Typical wireless telephone network configuration Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 20: Call Server

    Overview Call Server The Call Server can be the Call Server of any Avaya Communication Server 1000 (Avaya CS 1000) system running Communication Server 1000 Release 4.5 or later software for Avaya 6120/6140 WLAN Handset and or Succession 3.0 or later for WLAN Handset 2210/2211/2212.

  • Page 21: Firewall

    The handsets interoperate with other IP Line and IP Trunk features and devices, such as IP Peer, and the IP Phone 20xx and Avaya 2050 IP Softphone series of IP Phones, with the exception of some media-related constraints described in Codecs on page 87.

  • Page 22: Components

    Overview The WLAN Handset 2211 and the Avaya 6140 WLAN Handset are the most durable and they are the only handsets that support Push-to-talk (PTT). For more information about the handsets, see the following publications: • Avaya WLAN Handset 2210 User Guide (NN10300-077) •...

  • Page 23: Wlan Ip Telephony Manager 2245 (Used With Spectralink Voice Priority Qos Method)

    LAN device that the SpectraLink Voice Priority for QoS requires (not required when WMM is enable for Avaya 6100 Series WLAN Handsets). Avaya VoIP System The handset operates as a wireless extension of the Avaya BCM, Meridian 1, and Succession 1000 call server, using the UNIStim voice protocol. WiFi Access Points (AP) Enterprise-grade WiFi access points provide the connection between the wired LAN and the wireless LAN.

  • Page 24: Tftp (Trivial File Transfer Protocol) Server

    Networks that consist of more than a single Ethernet switch must be thoroughly tested to ensure all quality issues are addressed. For more information, see Best Practices Guide for Deploying Avaya 6120/6140 WLAN Handset Wireless Telephones. TFTP (Trivial File Transfer Protocol) server A TFTP server requires the system to distribute software to the Wireless Telephones and WLAN IP Telephony Manager 2245.

  • Page 25: Wired Equivalent Privacy

    The handsets support Wired Equivalent Privacy (WEP) as defined by the 802.11a, b, and g specification. Avaya offers the product with both 40-bit and 128-bit encryption. WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN.
  • Page 26 LCD. Up to five lines of text plus two icon status rows and one row for softkey labels. 8020 Dimensions 5.4 in. x 2.0 in. x 0.9 in. (13.7 x 5.1 x 2.3 cm) Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 27: Handset Display

    When the Wireless Telephone is off-hook, the Avaya call server provides display information . The handset displays the first 18 characters of each line of text provided. Certain characters supported by the Avaya call server are not implemented in the Wireless telephone, such as definable and special characters.

  • Page 28: Startup Sequence

    9 appear and count down as the handset cycles through this sequence. If there is a problem at a step that prevents initialization from continuing, an error message will appears and the Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 29 WLAN Handset 2210/2211/2212 and Avaya 6120/6140 WLAN Handset related icons will stay on. For more information about how to handle error messages that occur during initialization, see Handset error messages on page 233. Table 3: Avaya 6120/6140 WLAN Handset startup sequence...

  • Page 30: Wireless Telephone Modes

    Configuration menu mode When user preferences are being configured in the Configuration menu, the handset is on but is not active. The handset cannot receive calls while in the Configuration menu. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 31: Wireless Telephone Displays

    WLAN Handset 2210/2211/2212 and Avaya 6120/6140 WLAN Handset Important: If the handset is idle 15 seconds while in the Configuration menu, it will return to the standby state. If a call was trying to be established while in the Configuration menu, it will ring as soon as it is returned to the standby state.

  • Page 32: Push-To-Talk Feature

    Overview Push-to-talk feature With the Push-to-talk (PTT) feature, the WLAN Handset 2211 and the Avaya 6140 WLAN Handset can operate in a PTT group-broadcast mode like a two-way radio, in addition to the standard telephone operation. For more information, see Avaya WLAN Handsets Fundamentals (NN43001-505).
  • Page 33 Softkey Assignment The following are descriptions of softkey assignments. Standby mode-CS1000 In the Communication Server 1000, call server features include redial, speed-dial, and phonebook. These features are therefore disabled in the handset. You can access Communication Server 1000 features through the Directory Services option on the Feature List.
  • Page 34 Feature list Inbox FCN + Feature list Outbox FCN + Feature list Services FCN + Feature list Quit FCN + Feature list Copy FCN + Feature list [OIA] FCN + Feature list Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 35 WLAN Handset 2210/2211/2212 and Avaya 6120/6140 WLAN Handset Important: If an Open Application Interface (OAI) is operational, up to four function key sequences are assigned in the OAI configuration and override the function sequence established here. Use unassigned key sequences (For example, Fcn + 8, 9, #, *) for OAI access.

  • Page 36: Loud Noise Environments

    WLAN; all Wireless Telephones on the network must have the same QoS setting. SpectraLink Voice Priority is a proprietary method of WLAN QoS, developed by Polycom, to ensure Enterprise-grade voice quality, battery life, and call capacity for Avaya 6120/6140 WLAN Handset. SpectraLink Voice Priority requires the WLAN IP Telephony Manager 2245, which is an Ethernet LAN device that works in conjunction with WiFi APs to ensure QoS over the WLAN.

  • Page 37: Security

    WLAN Handset 2210/2211/2212 and Avaya 6120/6140 WLAN Handset Security The following security methods are supported by the handset. WPA2 Enterprise The handset supports WPA2 Enterprise, as defined by the WiFi Alliance. WiFi Protected Access2, which is based on the 802.11i standard, provides government-grade security by implementing the Advanced Encryption Standard (AES) encryption algorithm.

  • Page 38: System Diagram

    WLAN system. It is required to utilize the 11Mbs maximum transmission speed available in the handsets. The WLAN IP Telephony Manager 2245 acts as a proxy for the wireless Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 39: Wlan Application Gateway 2246

    SVP is fully compliant with the IEEE 802.11 and 802.11a, b, and g standards. Avaya does not support use of ICMP Network Redirection with VoWLAN applications due to degraded routing and network performance. The 2245 WLAN Handset, upon receiving an ICMP redirect, will update its routing table and attempt to send packets through the new route, however this is not instantaneous.

  • Page 40: Access Points

    Wireless handsets cannot roam with uninterrupted service between subnets unless specific LAN components are present. Certain AP/Ethernet switch combinations establish a Layer-2 tunnel across subnets that enable the handsets to roam. Without this capability, any call in Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 41: Loss Of Signal

    If a wireless handset is out of contact with the system for four seconds (worst case scenario) during UNIStim messaging, a UNIStim failure could occur and cause the wireless handset to lose the UNIStim association with the Line Telephony Proxy Server (LTPS). Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 42 Overview Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 43: Chapter 4: Planning

    • high overhead of 802.11 • rate scaling and variable capacity • power adjustments and variable capacity • Quality of Service (QoS) Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 44: High Overhead Of 802.11

    Radio Frequency (RF) environment. All of these mechanisms present challenges to the engineering of voice networks. Dynamic adjustments work well for guaranteeing minimum coverage and connectivity of devices, particularly data devices. Voice requires more planned engineering. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 45: Quality Of Service

    QoS capabilities. WMM refines 802.11 to give statistical preference to certain classes over other classes. It is fully backward-compatible to legacy non-WMM devices, which function just like WMM best- effort class devices. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 46: Dhcp Server Planning

    Consequently, you do not define these options as part of a vendor class on the DHCP server. Instead, you define them as new options that are assigned using the native code numbers that you give them. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 47: Tftp Server Planning

    TFTP process. The actual software files are specific to either the WLAN Handset 2200 series or the Avaya 6100 S Series WLAN Handset. At an installation, which uses both the WLAN Handsets 2210/2211/2212 and the Avaya 6120/6140 WLAN Handsets, the software files for both handset series must be installed and available on the TFTP server for the site.

  • Page 48: Syslog Server Planning

    To reduce the number of retries and error messages, manage the download process by staggering the times the wireless handsets download the software. Avaya has tested the following TFTP servers. They are listed in order of preference. • TFTP server (ONMS application) • 3COM TFTP •...

  • Page 49: Access Point Planning

    Avaya recommends the use of the Site Survey Tool to perform the site survey. A site survey is critical to designing and implementing a wireless LAN. The site survey is used to determine the number of APs needed to support the wireless handset users and to determine the best placement of the APs.
  • Page 50 Planning For information about using the Site Survey mode, see Avaya WLAN Handsets Fundamentals (NN43001-505). Important: The handsets do not require connectivity to a WLAN IP Telephony Manager 2245 or the Call Server to enable the Site Survey mode to be used. The minimum configuration required is the Extended Service Set Identifier (ESSID) of the WLAN or test AP and the WEP keys, if applicable.
  • Page 51 • LAN bandwidth—Estimate anticipated peak call volume to ensure that enough bandwidth is available to handle the network traffic generated by all the wireless handsets. Handsets Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 52: Effective Site Survey

    Many obstructions are not readily visible and, in some cases, a room originally built for a specific purpose, such as a radiology lab, can be Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 53: Example Of Ap Placement

    Example of AP placement Figure 5: Sample AP placement diagram for b radio on page 54 is an example of an AP placement diagram based on the results of a site survey. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 54: Solving Coverage Issues

    Planning Figure 5: Sample AP placement diagram for b radio Solving coverage issues To resolve coverage issues, add and relocate APs. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 55: Solving Overlap Issues

    The following table shows the different operating frequency rand and different maximum transmit power level. Band (GHz) 3Channel Numbers U-NII lower band (5.15-5.25) 36, 40, 44, 48 Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 56: Network Planning

    To maximize security and to minimize accessibility for unnecessary traffic to reach the WLAN Handsets, Avaya recommends that you adopt the following measures: • Create a separate VLAN for voice traffic and map the handsets to this VLAN to mask the handsets from other devices on the network.

  • Page 57: Network Management

    The resolution of problems takes you back through the assessment, predeployment (QoS configuration), and monitoring phases again. Avaya ties this business cycle together seamlessly with a set of products that provide a comprehensive solution. This solution is comprised of integrated and innovative standards- based technologies, such as Real Time Control Protocol Extended Reports (RTCP-XR) for detailed real-time management of calls in progress.

  • Page 58: Assessment Using Netiq Vivinet Assessor

    You can configure several nodes in various parts of the network, to simulate calls to and from those areas. Each node simulates call volumes through traffic generation so that you can stress-test access links, backbones, and WAN links as necessary. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 59: Monitoring And Reporting With Enterprise Network Monitoring System

    Enterprise Network Monitoring System (ENMS) 10.5 is a cross-portfolio management platform for fault management, network visualization, and troubleshooting. It can receive traps and statistics from the Avaya Communication Server 1000 (Avaya CS 1000), as well as virtually all other Avaya products. It can: •...
  • Page 60 Planning updates to show overall status and quality of the phones and Communication Server 1000 systems in the display. Figure 7: ENMS 10.5 IPSM overview After you click on a specific IP Phone, the panel in the lower right portion of the screen displays details automatically, such as the Communication Server 1000 system, with which the IP Phone is registered.

  • Page 61: Monitoring And Reporting With Communication Server 1000 Telephony Manager

    Telephony Manager Communication Server 1000 Telephony Manager is an element manager for the Communication Server 1000, as well as a platform for receiving traps and collecting call statistics and other performance-related data. Call and performance statistics are collected from the Communication Server 1000 and stored on the Communication Server 1000 Telephony Manager server.

  • Page 62: Monitoring And Reporting With Netiq Vivinet Assessor, Vivinet Appmanager, And Vivinet Diagnostics

    Vivinet Diagnostics is a product that can be purchased separately and used in conjunction with Vivinet AppManager. After Vivinet AppManager receives a call-quality alert from an Avaya voice system such as a Communication Server 1000 or Avaya Business Communications Manager (Avaya BCM) for a call in progress, AppManager generates an alert.

  • Page 63: Communication Server 1000 Telephony Manager

    Server 1000, preferably through the Communication Server 1000 Telephony Manager. Zones Avaya recommends that the handsets be assigned to dedicated zones. The zones can be used to manage the bandwidth of the WLAN IP Telephony Manager 2245 groups. As well, zone designations can be used to list the wireless handsets that are currently registered or are registered using LD 117 commands.
  • Page 64 If 802.11g is disabled, it is probable that a large proportion of those laptops use 802.11a (5 GHz) because it offers much higher throughput compared with 802.11b, and voice quality benefits. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 65: Access Point Interference

    APs, and lowering the power of the AP lessens the required distance between APs, both of which also serve to increase the net call density. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 66: Ssid Options And Limitations

    AP configured on the WLAN IP Telephony Manager 2245. Avaya does not recommend a closed system for VoWLAN installations that use more than one SSID, including converged data and voice WLANs. The reason is that the SSID serves a valuable purpose in roaming.
  • Page 67 Any routing device introduces a possibility of delay, and the higher layer routing tends to introduce longer and less predictable delays. Regularly timed packets are important in order to assure optimum voice quality, so Avaya recommends putting as little and as Avaya WLAN IP Telephony Installation and Commissioning...

  • Page 68: Wlan Ip Telephony Manager 2245 Planning

    Telephony Manager 2245-20. The capacity of a system that is not based on 100Base-T, full- duplex is lower. Avaya recommends that you not use older technology equipment. In any subnet where wireless handsets are used, each subnet must have one or more WLAN IP Telephony Manager 2245 units.

  • Page 69: Wlan Ip Telephony Manager 2245 Groups

    Group capacities The number of calls that an individual WLAN IP Telephony Manager 2245 can support is dependent on the number of WLAN IP Telephony Manager 2245 units in the subnet. Assuming Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 70 Table 9: Multiple WLAN IP Telephony Manager 2245-10 and 2245-20 capacities Number of WLAN Number of handsets WLAN IP Number of handsets WLAN IP IP Telephony Telephony Manager 2245-10 Telephony Manager 2245-20 Manager 2245 units Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 71 WLAN IP Telephony Manager 2245 to the handset, the call uses the packetization rate specified by the Communication Server 1000 (for example, 20 ms). Avaya recommends that the Communication Server1000 paketization rate match the 2245 at 30ms. For Avaya BCM, the packetization rate must be 30ms.

  • Page 72: Gateway And Timing Function

    Whenever a WLAN IP Telephony Manager 2245 is added to or removed from the system, the distribution of timing function for active calls, as well as the gateway function, is affected. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 73: Roaming And Handover

    Table 10: Roaming and handover capabilities summary IP address WSS in use Roaming capability Handover capability Static Static DHCP Yes, if the wireless handset is power- cycled between subnets. DHCP Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 74: Multicast

    Planning Multicast IP multicast addresses are used by the WLAN Handset 2211 and the Avaya 6120 WLAN Handset Push-to-talk (PTT) feature. The use of IP multicast addresses requires that multicasting be enabled on the Layer 2 switch used by the defined group (WLAN IP Telephony Manager 2245 units master and slaves and wireless handsets).
  • Page 75 WLAN IP Telephony Manager 2245 (the WLAN IP Telephony Manager 2245 to the AP). • End-to-end packet loss is the number of packets that are lost in the network. To achieve excellent voice quality, Avaya recommends using G711 CODEC with the following configuration: •...
  • Page 76 • For an example of an end-to-end delay for a LAN to a Public Switched Telephone Network (PSTN), see Figure 15: Example 3: End-to-end delay and packet loss for a LAN to a PSTN on page 78. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 77 Placement guidelines for the WLAN IP Telephony Manager 2245 Figure 13: Example 1: End-to-end delay and packet loss for a LAN Figure 14: Example 2: End-to-end delay and packet loss for a WAN Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 78 • Ethernet (to capture and analyze the RTP traffic) For more information, see Figure 16: Measuring jitter, delay and packet loss on page 79 and Measuring jitter, delay, and packet loss on page 79. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 79 Example of analysis of a packet stream captured between segment A and B on page 80 and Figure 18: Part 2: Example of analysis of a packet stream captured between segment A and on page 80. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 80 Usually the WLAN IP Telephony Manager 2245 is placed in the same subnet as WLAN handsets. This was previously a rule, but it is now just a recommendation. The WLAN IP Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 81: Wlan Application Gateway 2246 Planning

    Ethernet switch IP address planning The WLAN IP Telephony Manager 2245, the optional WLAN Application Gateway 2246, and each of the wireless handsets and APs associated with them, requires an IP address. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 82: Ip Addressing With Dhcp

    Configuring the WLAN Application Gateway 2246 IP address on page 192. For information about configuring a static IP address on the handsets, see Avaya WLAN Handsets Fundamentals (NN43001-505). For information about assigning IP addresses to the APs, see the vendor-specific documentation.

  • Page 83: Planning Worksheets

    Syslog Server IP address First alias IP address Last alias IP address Copy and complete the worksheet from Table 12: Wireless handset planning worksheet page 84 to maintain a configuration record for the handsets. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 84 Planning Table 12: Wireless handset planning worksheet Line * MAC Address * User Name Dialing IP Address (if Ext. statically configured) *—required only if using the optional WLAN Application Gateway 2246. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 85: Chapter 5: System Information

    IP Phone 2004 features on page 98 Bandwidth management The existing Avaya Communication Server 1000 (Avaya CS 1000) Release 5.0 software bandwidth management mechanism using bandwidth zones applies to the handsets. Zones A WLAN IP Telephony Manager 2245 group consists of a master WLAN IP Telephony Manager 2245, zero to 15 WLAN IP Telephony Manager 2245 slaves, and their associated wireless handsets.

  • Page 86: Zones For Wireless Handsets

    LD 117 commands. STIP TERMIP <subnet of the WLAN IP Telephony Manager 2245 group> PRT IPDN <subnet of the WLAN IP Telephony Manager 2245 group> Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 87: Call Blocking

    DES prompt to indicate the type of WLAN Handset—either type 2210, 2211, 2212, or Avaya 6120 WLAN Handseet—for the 2004P1 or the 2004P2 type of virtual line TN. This allows support personnel to enter 2210, 2211, 2212 or 6120 at the LD 20 DES prompt and receive a list of handsets that are configured on the Call Server.

  • Page 88: Jitter Buffer

    WLAN IP Telephony Manager 2245 and are discarded. If the wireless handset is queried for RTCP parameters, the wireless handset returns dummy values of 0 jitter, 0 latency, and 0 packet loss. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 89: Gain Adjustment

    The handsets are supported in a branch office location using the Branch Office feature. Branch Office refers to the Avaya CS 1000 Media Gateway 1000B (Avaya MG 1000B) and the Survivable Remote Gateway (SRG). A WLAN IP Telephony Manager 2245 and supported APs must be installed at the branch office location.

  • Page 90: Local Mode Display

    Signaling Server. For the Avaya MG 1000B, if a wireless handset is registered to the Media Gateway in Local mode, the local-mode license information appears on the wireless handset on the second line of the display.

  • Page 91: External Applications Server

    NAT environment. Failure to comply with or heed these considerations can result in wireless handset malfunction. For detailed information about NAT and the NAT Traversal feature, see Avaya IP Line Fundamentals (NN43001-500). Avaya WLAN IP Telephony Installation and Commissioning...

  • Page 92: Nat Traversal Feature

    WLAN equipment must reside on the private side of the NAT router. Network configurations The WLAN Handset 2212 has a VPN feature that enables an IPsec tunnel to an Avaya VPN Router, which is the only IPsec platform supported today. This feature alters some of the usual design recommendations for the telephony components, such as the WLAN IP Telephony Manager 2245.
  • Page 93 Figure 19: VPN design over a Layer 2 network Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 94 To support such a scenario, you must configure static routes on the public interface as well as inject those routes into the routing protocol on the private Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 95: Wlan Ip Telephony Manager 2245 In A Nat Environment

    Therefore, Avaya recommends that you do not use the network design shown in Figure 21: Not recommended VoWLAN design on page 95 as a design for the VPN feature. Figure 21: Not recommended VoWLAN design If you deploy the VPN feature of the WLAN Handset 2212 in a mixed network where WLAN Handsets 2211/2210s are also in use, the design recommendation becomes a little more complex.

  • Page 96: Dhcp Server Location In A Nat Environment

    If a separate DHCP Server is used, it must be located on the private side of the network. See Figure 22: Network configuration 3 with Full DHCP Server on page 96 for more information. Figure 22: Network configuration 3 with Full DHCP Server Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 97: Tftp Server Location In A Nat Environment

    Alternatively, the WLAN Application Gateway 2246 can be placed on the private side of the network. Avaya CS 1000 features Nearly all Avaya CS 1000 features are supported on the wireless telephone system and WLAN Handsets 22x1. Partially supported features are listed in Table 14: Partially supported Communication Server 1000 features on page 97.

  • Page 98: Ip Phone 2004 Features

    System information Table 15: Communication Server 1000 not supported Feature Feature full name Description Automatic Answerback Cannot automatically enable Handsfree. Voice Call Cannot automatically enable Handsfree. Active Call Failover Not supported. IP Phone 2004 features Table 16: IP Phone 2004 features on page 98 provides information about the IP Phone 2004 features for the handsets.
  • Page 99 The handsets can be password- protected, but this is different from the IP Phone 2004 password protection mechanism. The IP Phone 2004 password protection is supported, in addition to the handset password protection. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 100 System information Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 101: Chapter 6: Installation

    Telephony Manager 2245 and WLAN Application Gateway 2246. Supplied equipment Each WLAN IP Telephony Manager 2245 and WLAN Application Gateway 2246 is shipped with one Class II AC adapter with 24V DC, 1A output. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 102: Preinstallation Checklist

    • administrative computer through an RS-232 port Status LEDs supply information about status and activity of the WLAN IP Telephony Manager 2245. See Figure 23: WLAN IP Telephony Manager 2245 front panel page 103. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 103: Wall-Mount

    3. Slide the WLAN IP Telephony Manager 2245 over the screws until the WLAN IP Telephony Manager 2245 drops into place in the keyhole openings of the flange. 4. Tighten screws fully. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 104: Rack-Mount

    Use only the provided Class II AC adapter with output 24V DC, 1A. 2. Plug the AC adapter into a 110V AC outlet to supply power to the WLAN IP Telephony Manager 2245. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 105: Wlan Application Gateway 2246 Installation

    ERROR LED is off. b. Status 1 is blinking. WLAN Application Gateway 2246 installation For information about installing the optional WLAN Application Gateway 2246, see WLAN Application Gateway 2246 on page 187. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 106 Installation Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 107: Chapter 7: Avaya 6120/6140 Wlan Handset Configuration

    Chapter 7: Avaya 6120/6140 WLAN Handset Configuration Avaya 6120/6140 WLAN Handset should be provisioned in the supported Avaya call server in the same manner as the i2004 Internet Telephones. Each Wireless Telephone may be configured for site-specific requirements through the handset’s Administration menu or by using the PC-based Handset Administration Tool (HAT).
  • Page 108 Party] Startup Keylock Speakerphone [Disable/Enable] OAI [Disable/ Enable] Location On * Off Services transmission interval: IP address *___.___.___.__ Network IP Addresses *Use DHCP *Full DHCP Config Partial DHCP Server1 IP Address Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 109 Open System Shared Key WEP On/*Off *WEP Off WEP On Key Information Default Key Key Length Key 1-4 Rotation Secret WPA2-PSK Passphrase Pre-Shared Key Cisco FSR Username Password WPA-PSK Passphrase Pre-Shared Key Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 110: Opening The Administration Menu

    Syslog Mode *Disabled Errors Events Full Error Handling Mode Halt on Error Restart on Error Restore Defaults Opening the Administration menu The following procedure describes how to open the Administration menu. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 111: Navigation

    Nav < and Nav > to move the cursor position, and then press the Del softkey to delete the character to the left. Insert new data by pressing the buttons on the keypad. Language Choose a language from those on the list. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 112: Telephony Protocol

    Telephony Protocol Use Telephony Protocol to select the VoIP protocol that your site is licensed to download and run. The UNIStim Protocol to use for the Avaya 6120/6140 WLAN Handset is 032. Other protocols cause the handset to malfunction. Push-to-talk All 24 Push-to-talk channels are allowed by default.

  • Page 113: Protected Speed-Dial

    Avaya to have the password reset. Set Terminal Type The terminal type configures the Avaya 6120/6140 WLAN Handset for the type of PBX in use. The Avaya Communication Server 1000 (Avaya CS 1000) system requires the 2004P1 or 2004P2 setting, the Avaya Business Communications Manager (Avaya BCM) system requires a third-party setting.

  • Page 114: Startup Keylock

    IP addresses The Avaya 6120 WLAN Handset can operate in three modes: DHCP enabled, either Full DHCP or Partial DHCP, and Static IP. Select the mode for operation from the IP Address menu: • Use DHCP—uses Dynamic Host Configuration Protocol to assign an IP address each time the handset is turned on.
  • Page 115 IP address and port information by using the following DHCP options: 43, 128, 144, 157, 191, and 251. Server 1 (2) Port—the port number used by the primary and secondary Avaya device to communicate with IP telephones. If using Static IP configuration consult your Avaya documentation for port numbers.

  • Page 116: Ssid

    DNS lookup of SLNKSVP2 if the DHCP options 6 (DNS Server) and 15 (Domain Name) are configured • Call Server Info—the IP addresses of the Avaya CS 1000 server. When you set static IP addresses, you must configure the IP addresses and Port addresses for Svr1 and Svr 2.
  • Page 117 - Passphrase—enter a passphrase between 8 and 63 characters in length. • 8-character passphrase—weak • 20-character passphrase—minimum • 20 to 30-character passphrase—recommended • 63-character passphrase—very strong - Direct Entry—enter the 256-bit key code. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 118: Regulatory Domain, 802.11 Configuration, And Transmit Power

    802.11 mode are listed. You can select only one level. The default varies with the domain and 802.11 mode. The selected level is marked with an asterisk (*). Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 119: Run Site Survey

    • Events—logs all errors, plus some events of interest • Full—logs all errors and all other events of interest Table 19: Syslog message levels for the Avaya 6120/6140 WLAN Handset on page 119 lists the syslog messages and the level of logging that produces each message.

  • Page 120: Error Handling Mode

    2nd level 3rd level 4th level 5th level 6th level menu Lock Keys User Silent Profiles Vibrate Loud Soft Custom Set as Active Ring Settings Telephone Ring Cadence Continuous Short Pulse Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 121 Ring in Speaker Warning Tones Disable/ Enable Key Tones Disable/ Enable Push-to-talk Disable/ Enable (Avaya 6140 WLAN Handset only) Phone Keypad Disable Settings Autolock 5 seconds 10 seconds 20 seconds Language *English Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 122 Audio Volume Volume (bars) PTT Tone Tone Volume Volume (bars) System Phone IP Info Address Alias IP Address SVP IP Address Curr Call Server Terminal Type Hardware Version Extension Enter Number Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 123: Lock Keys

    Avaya BCM —You must configure the extension number here in the Configuration Menu for it to appear on the handset in standby mode and in Caller ID.
  • Page 124 Select Noise Mode to specify the noise level in your environment. Select Normal for most office environments; High: for moderate background noise; or Severe: for extremely noisy conditions. The High and Severe modes adjust the microphone and in-ear speaker volume of the handset Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 125: Phone Settings

    You can enable or disable the PTT feature locally. Important: The Avaya 6120/6140 WLAN Handset uses channels for incoming and outgoing radio communication. While PTT is active, the handset is in PTT mode. It can receive regular phone calls while in this mode. When a regular phone call is answered, the handset enters active mode.

  • Page 126: Push-To-Talk

    Select Phone IP Address to view the IP address currently assigned to the handset. Server IP Address Select Server IP Address to view the IP address of the WLAN IP Telephony Manager 2245 and the OAI Server (if installed). Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 127: Extension

    Select Terminal Type to view the type of PBX in use. For more information about the user-defined preferences in the Configuration menu and how to configure them, see Avaya 6120 WLAN Handset User Guide (NN43150-100). hardware Version Select hardware Version to view the current hardware version of the handset.
  • Page 128 Avaya 6120/6140 WLAN Handset Configuration Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 129: Chapter 8: Wlan Ip Telephony Manager 2245 Configuration

    This failure does not affect other wireless handsets registered on the other WLAN IP Telephony Manager 2245 units. The recovery period for the wireless handsets on the failed WLAN IP Telephony Manager 2245 is approximately 60 seconds. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 130: Functional Description

    Because the packets that traverse the network between the wireless handset and the WLAN IP Telephony Manager 2245 are not standard IP packets (the packets use a nonstandard protocol number), there can be no Layer 3 routing in the path. Therefore, Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 131: Configuration Tasks

    Connecting the APs on page 132 Connect to the WLAN IP Telephony Manager 2245 on page 132. Configure the network on page 134. Radio Settings on page 137 QoS Configuration on page 137 Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 132: Connecting The Aps

    The initial connection to the WLAN IP Telephony Manager 2245 must be made through a serial connection to establish the WLAN IP Telephony Manager 2245 IP address. After the IP address Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 133: Serial Port Connection

    Connect to the WLAN IP Telephony Manager 2245 is established, connection to the WLAN IP Telephony Manager 2245 can be done through the network using Telnet. Avaya recommends that you perform the complete initial configuration after the serial connection is made. Serial port connection...

  • Page 134: Configure The Network

    Do not use DHCP to assign the IP address of the master WLAN IP Telephony Manager 2245. Other WLAN IP Telephony Manager 2245 units in a multiple WLAN IP Telephony Manager 2245 environment can have their IP address assigned by DHCP. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 135 • Send/All—in a system with multiple WLAN IP Telephony Manager 2245 units, the SendAll option is provided to speed configuration and ensure identical settings. The S=SendAll option enables configuration parameters of the selected field to be sent to every WLAN Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 136: Save The Configuration

    To change the IP address of the master WLAN IP Telephony Manager 2245, change it in the Network Configuration menu and reboot the system. The alias IP addresses can now be changed in each of the other WLAN IP Telephony Manager 2245 units without incurring an error. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 137: Radio Settings

    Incoming and Outgoing for the Radio0-802.11G c. Incoming and Outgoing for the Radio1-802.11A for the appropriate interfaces of VLAN. 8. Click Apply. Perform the following procedure to configure WiFi Standard and CCX QoS Policy. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 138: Configure The Wlan Ip Telephony Manager 2245

    When a Maintenance Lock occurs, the WLAN IP Telephony Manager 2245 must be reset upon exit. All active calls are terminated during a reset. Access the SVP-II Configuration screen from the NetLink SVP-II System menu. Scroll to SVP- II Configuration and press Enter. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 139 • Maintenance Lock—the system automatically sets this option to Y (Yes) after certain maintenance activities that require a reset are performed, such as changing the IP address. Maintenance Lock prevents any new calls from starting. This option cannot be Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 140 - WT (standby)—traffic requires voice quality. Configure this class with a lower priority than WT (in call). - RTP—traffic is audio traffic to IP PBX; it requires voice quality. - PBX—traffic is not audio traffic to the PBX; voice quality is not required. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 141: Change The Password

    Important: Resetting the WLAN IP Telephony Manager 2245 terminates any calls in progress. Change the password Avaya recommends that the default password be changed. Follow the steps in Changing the password on page 141 to change the default or existing password.

  • Page 142: Common Parameters

    6. After the slnk > prompt reappears, enter: exit Proceed to configure the wireless handsets. For more information, see Avaya WLAN Handsets Fundamentals (NN43001-505). Common Parameters The following tables list common parameters for the WLAN IP Telephony Manager. This section specifically deals with a Trapeze solution for more information on other solutions refer to VIEW documentation at http://www.polycom.com.

  • Page 143: Configure Vlan, Ports And Security

    VLAN. IGMP snooping must be disabled when running SpectraLink Radio Protocol (SRP), which is used with the SpectraLink 8000 Telephony Gateway. SRP uses multicast packets to do an SRP Check-In. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 144: Configure Radio Profile

    <profile policing, and configure max-utilization for name> cac voice mode enable each of the WMM access category queues. set radio-profile <profile name> cac video mode enalbe set radio-profile <profile Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 145: Configure Service Profile

    Table 29: SVP Parameters Purpose Command Enable SVP QoS. set radio-profile <profile name> qos-mode svp Configure Service Profile Table 30: Common Parameters Purpose Command Disable 11n aggregation. set service-profile <profile name> 11n frame-aggregation disable Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 146 Table 33: WPA-PSK Parameters Purpose Command set service-profile <profile Configure SSID name. name> ssid-name TALPHAWPA2 Authentication set to open access. set service-profile <profile name> auth-fallthru last- resort Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 147 Enable Pre-Shared Key Authentication. set service-profile <profile name> auth-psk enalbe set service-profile <profile Disable 802.1X Authentication. name> auth-dot1X disable Associate the service profile with a VLAN. set servie-profile <profile name> attr vlan-name default Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 148: Configure Aps

    Configure a RADIUS server to be used by the set radius server <name of Trapeze controller. Timeout, retransmit, and RADIUS server> address <IP deadtime parameters can be customized as Address of RADIUS server> Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 149: Configure Qos

    Choose one of the switches to be the seed MX switch. The IP addresses used in mobility domain configuration must use the system IP address of each switch. The following commands are performed on the seed MX switch: Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 150 <vlan MX that does not have the VLAN statically name> configured. Clear an existing mobility domain before clear mobility-domain defining a new one. Check the mobility domain. show mobility-domain Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 151: Chapter 9: Administration And Maintenance

    AP coverage for a user who is moving about. This information is useful when troubleshooting. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 152: Wlan Ip Telephony Manager 2245 Failure

    To quickly restore functionality to the wireless telephone network, Avaya recommends changing the configuration of a slave WLAN IP Telephony Manager 2245 to the configuration of the master. Then reset all the other slave WLAN IP Telephony Manager...

  • Page 153: Replacing The Failed Wlan Ip Telephony Manager 2245

    When a WLAN IP Telephony Manager 2245 is removed from the system, the removal is detected within two seconds. Wireless handsets not in calls are immediately forced to check out and check in again. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 154: Wireless Handset Scenarios

    The following sections describe how to view the software version of the hardware. For the WLAN IP Telephony Manager 2245 To view the software versions for the WLAN IP Telephony Manager 2245, follow the steps in Viewing the software version on page 155. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 155: For The Wlan Application Gateway 2246

    To display the software versions running on a wireless handset, power on the wireless handset and hold down the Power On/Start Call key For the Avaya 6120/6140 WLAN Handset , hardware Version is also an option on the Config menu.

  • Page 156: Update Software On The Wlan Application Gateway 2246

    TFTP Server, and then continues to use the existing software. In other words, it is not possible to guarantee that a wireless handset is using the latest software. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 157: Software Update (Version 97.0701) For The Wlan Handsets 2210/2211/2212

    A warning message appears during that time. If the warning message is not displayed, the wireless handset can be powered off without damage. When the update is complete, the wireless handset displays the extension number, and is ready for use. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 158: Wireless Handset Download Messages

    Server Busy Wireless handset is attempting to download from a TFTP Server that is busy downloading other handsets and refusing additional downloads. The wireless handset automatically retries the download every few seconds. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 159 Wireless handset has attempted an operation several times and failed, and is now waiting for a period of time before attempting that operation again. Internal Error OE OE = Error while writing the Flash (return wireless handset to Avaya). Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 160 Administration and maintenance Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 161: Chapter 10: Troubleshooting

    The Error Status screen displays any alarms that indicate some system malfunction. Some of these alarms are easily remedied. Others require a call to Avaya Technical Support. From the System Status Menu screen, select Error Status. The Error Status screen displays active alarms on the WLAN IP Telephony Manager 2245.

  • Page 162: Network Status Screen

    • Max (maximum) calls—number of calls that can be supported by the WLAN IP Telephony Manager 2245 (depends on network speed). • RX—Ethernet statistics about the received signal during System Uptime. - bytes—number of bytes received Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 163: Software Version Numbers Screen

    - Lost—SRP audio packets dropped due to insufficient memory resources Software Version Numbers screen The Software Version Numbers screen provides information about the software version currently running on the WLAN IP Telephony Manager 2245. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 164: Speed Or Duplex Mismatch

    Troubleshooting This information helps to determine if the most recent software version is running. This information assists Avaya Technical Support in troubleshooting software problems. Speed or duplex mismatch A duplex mismatch on the WLAN can cause the WLAN IP Telephony Manager 2245 to not operate properly.

  • Page 165: Context

    • Was PTT being used? • At what location did the problem occur? Record this information and provide it to the system administrator or Avaya Technical Support. Access Point problems Most, but not all, wireless handset audio problems are related to AP range, positioning, and capacity.

  • Page 166: Duplex Mismatch

    If calls are dropping, use the Site Survey mode of the wireless handset in the area where the problem occurred to determine if there is inadequate AP coverage in that area. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 167: Wireless Handset Status Messages

    MAC of the failing AP. the Configuration Note. Try another AP. Auth Timeout xxxxxxxxxxxx x...x = AP MAC address Check the handset and AP Handset did not receive an security settings. Ensure Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 168 If the VPN Client IP is accepting some of the statically configured, ensure parameters passed to it by the that the address assigned to handset. One common the handset is unique. If Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 169 For the WLAN Handsets 2210/ 2211/2212 only, do not press Power Off/End Call. Place the call on Hold or Park, quickly remove the discharged battery and Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 170 Checking Code Wireless handset is contacting None. This message usually the TFTP Server to determine only lasts for approximately if it has a newer version of one second. If message Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 171 It keeps trying. DHCP Error 4 The DHCP server offered the wireless handset a lease that is too short. The minimum lease time is 10 minutes. One hour is the minimum recommended Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 172 DHCP server is properly its same IP address. configured to avoid duplicate addresses. If using Static IP, check that the wireless handset is assigned a unique address. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 173 The VPN server did not Make sure that the local ID recognize this user. (KEY ID) entered in the handset matches the key ID in the VPN server. For a Contivity VPN server, the Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 174 Enter a valid IP address in configured for static IP (as the configuration settings or opposed to use DHCP) and no change to use DHCP. valid host IP address (the wireless handset IP address) is entered. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 175 Check the AP configuration AP does not support against the AP Configuration appropriate data ranges Note. Try getting closer to an AP. Out of Range Check to see if other Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 176 Manager 2245 IP address The radio reception or a problem handset has lost contact with with the WLAN IP Telephony the WLAN IP Telephony Manager 2245. The handset Manager 2245. keeps trying to fix the Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 177 DHCP server. No VPN Server The handset cannot find the Check that the value of the VPN server. VPN Server IP address configured through the administration menu or the Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 178 Error mode. The handset is 6120/6140 WLAN Handset restart and return to standby attempting to register with only) mode. the PBX and resume normal operation. Error details may be available through the Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 179 TFTP Server the file number that was being configuration. downloaded; yy = an error Error code 81—the wireless code describing the particular handset attempts to failure. download the file again. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 180 Watchdog Timeout The wireless handset failed to Verify the Call Server is hear from the Call Server operational and connected within the watchdog timeout to the network. interval. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 181: Using Call Server Overlay Commands

    ISET IP ADR: 192 .168 .010 .200 LTPS IP ADR: 047 .011 .214 .165 MANUFACTURER CODE: [NAME] MODEL: NT CODE: NTTQ5010 COLOR CODE: 66 RLS CODE: 7 SER NUM: 017E47 FWSW VERSION: 097.021 Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 182: Tps Cli Commands

    0x00000001 1 value = 537232412 = 0x2005841C For information about more CLI commands, see Zones on page 85. TPS CLI commands The following sections describe TPS command line interface (CLI) commands. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 183 Use the alias IP address of the handsets in the expression string of the isetCount and isetGet commands, not the physical IP address. The following is an example of the isetGet output for the WLAN Handset 2211. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 184 UMS subsystem. For information about how to monitor and originate the software upgrade, see the documentation for the TFTP server used by the wireless handsets. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 185: Determining Alias Ip Addresses

    User Preferences menu to find the alias IP address of the wireless handset. For more information, see Avaya WLAN Handsets Fundamentals (NN43001-505). Troubleshooting coverage issues Coverage issues are best resolved by adding and relocating APs as required. Overlap issues can be resolved by reassigning channels to the APs or by relocating the APs.

  • Page 186: Before Calling Avaya Technical Support

    • software versions on the wireless infrastructure, such as the APs • pre-installation site survey, including typical network information and the wireless site survey information from the site survey tool such as the Avaya Site Survey Tool • paper-based layout of AP placement •...

  • Page 187: Chapter 11: Wlan Application Gateway 2246

    NTTQ65FA 10000 Figure 24: WLAN Application Gateway 2246 connections on page 188, a WLAN Application Gateway 2246 is connected to the site LAN through an Ethernet switch. The connection to the Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 188: System Overview

    RJ-45CAT 5 cable. The Application Server is connected through the RS-232 port. The client's system can include a LAN and its Application Server with a TAP connection to a communications device such as a paging controller. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 189: Front Panel

    The WLAN Application Gateway 2246 models have similar front panel indicators. See Figure 26: NTTQ65xx on page 190. The NTTQ65xx is available in scaled increments to support up to 10 000 users. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 190: Third-Party Applications

    Health care: • access patient pharmaceutical records • receive text messages from nurse call systems • receive e-mail from remote test labs Retail: • look up merchandise prices • access inventory Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 191: Nurse-Call Systems

    Installing in an existing system If the WLAN Application Gateway 2246 is being added to an existing system, the entire system must be reset before the WLAN Application Gateway 2246 can be used. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 192 (or rear) of the box. Important: Use only the power adapter provided by Avaya. 3. Plug the power adapter into an outlet or outlet strip. 4. Apply power to the WLAN Application Gateway 2246.

  • Page 193: Configuration

    WLAN Application Gateway 2246. Administration console navigation Use the keys described in Table 46: Administration console navigation on page 194 to move around the Administration console screens. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 194: Task Summary List

    3. Select the Telephone Line Configuration option to configure the handsets . See Configuring the Telephone Line on page 200. 4. Select the Feature Programming option to configure the function sequence that activates the application. See Feature programming on page 202. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 195: Configuring The Oai Box

    • Hostname—the default host name can be changed. This is the name of the WLAN Application Gateway 2246 to which connection is made. This name is for identification purposes only. Spaces cannot be entered in this field. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 196 It is automatically set. Reset the system at exit to clear Maintenance Lock. Maintenance Lock prevents any new calls from starting. • Press ESC to return to the NetLink OAI System screen. • Reset the WLAN Application Gateway 2246. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 197: Connecting To The Lan

    Connect the Application Server to the WLAN Application Gateway 2246 serial port by using a cable that conforms to RS-232 standards for DTE-to-DTE connections (null modem cable). Figure 27: RS-232 cable connection The WLAN Application Gateway 2246 uses the following pins on the connector. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 198 Connect the modem to the Gateway serial port using a cable that conforms to RS-232 standards for DTE-to-DCE connections. See Figure 29: WLAN Application Gateway 2246 connection to Application Server through a modem on page 199. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 199: Continuing Configuration Through Telnet

    OAI System screen now has some different options displayed. When the configuration procedure is complete, the NetLink OAI System screen adds a Feature Programming option. Also, the OAI Line Configuration option is replaced by a Telephone Line Configuration option. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 200: Configuring The Telephone Line

    The handsets require special configuration. This can include configuring options on the DHCP server or on the handset to allow it to communicate with the WLAN Application Gateway 2246. Be sure these setting are correct. For more information, see Avaya WLAN Handsets Fundamentals (NN43001-505).

  • Page 201: Deleting A Handset

    Successful searches always have the first found match at the top of the list. Partial strings match the beginning of strings. For example, a search for extension 10 matches extensions 10, 100, 1000, and so on, but does not match 010. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 202: Feature Programming

    Feature Programming option. FCN 1-6 are hard-coded. If the application function is programmed to use FCN 1-6, the hard- coded function is overridden. Avaya recommends using 7, 8, or 9 for the application function. Follow the steps in...

  • Page 203: System Status

    Userpkts column before resetting to zero. When troubleshooting a problem, use this setting to isolate statistics for a given time period (for example, one hour). This is the only field in this screen that can be changed by the user. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 204: Software Versions

    The Software Versions screen provides information about the version currently running on the components. This information helps determine if the most recent version of software is running, and assists Avaya Technical Support in troubleshooting software problems. Viewing software versions From the System Status Menu screen, select Software Versions.

  • Page 205: Telephone Line Status

    Wireless handset certification The procedure for certification of wireless handsets is different depending on whether you are installing the WLAN Application Gateway 2246 on a new system or an existing system. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 206: Software

    Avaya Web site). Software updates After obtaining the software updates from Avaya, they must be transferred to the appropriate location in the LAN. This enables the corresponding system components to access and update their software. The FTP (File Transfer Protocol) method of transfer is used.
  • Page 207 Avaya periodically upgrades the fnctla.bin file, which is the only file downloaded. The other files are configuration files and their names are provided for information and backup purposes. Obtain software using FTP When using FTP, a host system is used to connect to a remote system.

  • Page 208: Tftp Software Updates Systems

    1. Install a TFTP Server on a LAN-connected system. 2. Consult the server vendor's documentation for information about TFTP. 3. After obtaining the software update from Avaya, load the software in a location that is accessible by the TFTP program.
  • Page 209 Planning Worksheet for Handsets Table 49: Handset Planning Worksheet MAC Address User Name Dialing IP Address (if static) Port Ext. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 210: Free The Serial Port For Administrative Purposes

    2. Reconnect the communication cable between the WLAN Application Gateway 2246 and the Application Server. 3. Reset the system. Normal communication between the Application Server and WLAN Application Gateway 2246 commences. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 211: Chapter 12: Troubleshooting Wlan Ip Telephony Installations

    Capture assert error messages with the Configuration Cradle on page 251 • Network speech levels on page 252 • Reference documents on page 253 Site data-gathering tables The following are examples of site data-gathering tables. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 212 Troubleshooting WLAN IP Telephony installations Figure 30: System Information table Figure 31: System History table Figure 32: Customer Environment table Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 213: Product-Specific Configuration

    Take the Wireless traces at the Access Points (AP), which are associated with the Wireless Telephony Sets (WTS), on the channels that are used. Figure 34: Attachments: Other Required table Product-specific configuration The following sections provide product-specific configuration information. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 214: Terminal Proxy Server

    Terminal proxy server Ensure that the system meets the following requirements: • Avaya Communication Server 1000 Release 3.0: include the patches identified in the current product bulletin 2210, 2211: hardware version 97.070 2245: load 174.027 • Communication Server 1000 Release 4.0: include the patches identified in the current product bulletin 2210, 2211, 2212: hardware version 97.070 2245: load 174.027...

  • Page 215: Wlan Specific Configuration

    WLAN specific configuration DSCP tags determine packet priorities for QoS. Avaya recommends the following settings: WT (In call)—46 (default 4) WT (Standby)—40 (default 0) RTP—46 (default 4) PBX—40 (default 0) Inter-SVP2—0 (default) Other networks may use different settings—adjust as needed to match the network.
  • Page 216 4.0.206.0 or later, configure the following additional parameters for AutoRF: Parameter Setting Importance Noise Measurement 3600 Required Load Measurement 3600 Required Signal Measurement 3600 Required Coverage Measurement 3600 Required Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 217 • In the 2.0.x code for the WLAN Security Switch 2270, multicast packets are directly handled by the CPU. Avaya Handsets use multicast packets only when the Push-to-talk (PTT) feature is used. Because the CPU handles all multicast packets (control+data) with the 2.0.c code, there can be problems with voice quality for PTT conversations, as well...
  • Page 218 100 Important: 2.x code is not supported. Avaya recommends that sites upgrade to 3.2.116.21 code. Contact Avaya GNTS Technical support to obtain this code—do not download it from the Cisco Web site. Specific Cisco configuration examples Table 50: 1230 connected with 2950 and 2245 connected with 2950...
  • Page 219 SVPVoIP (for return path) dot11 access-list 100 permit udp priority-map avvid 172.23.0.016 eq 5000 172.23.0.016 class-map match-all voice- bearer match access-group access-list 101 permit udp 172.23.0.016 eq 5200 172.23.0.016 Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 220: General Wlan Configuration

    • The protocols used are: TCP, UDP, DHCP, DNS, WINS, TFTP, FTP, ARP, ICMP, and Telnet. • The PTT feature uses the multicast IP address of 224.0.1.116 and is generally isolated to a single subnet. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 221: Dhcp Server Options

    Code. 8 bits. Always set to 1. Length. 8 bits. Always set to 4. Mask. 32 bits. Subnet mask of the client. RFCs: [RFC 2132] DHCP Options. Updated by: RFC 3942. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 222 Code Length 25 26 27 28 29 30 31 Domain name Code. 8 bits. Always set to 15. Length. 8 bits. 1+. Domain name. Variable length. RFCs: [RFC 2132] DHCP Options Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 223: Dhcp Support For Handsets That Emulate The Ip Phone 2004

    DHCP session. The IP Phone 2004 does not accept any Offers or Acks that do not contain all of the following options: • a Router option Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 224: Format Of The Ip Phone 2004 Terminal Dhcp Class Identifier Field

    223. The format of the Encapsulated Vendor Specific option field is: Type, Length, Data. • Type (1 octet): 5 choices: 0x80, 0x90, 0x9d, 0xbf, 0xfb (128, 144, 157, 191, 251) Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 225 • Length (1 octet): variable—depends on message content • Data (Length octets): ASCII-based—format Nortel-i2004- A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:pppp,aaa,rrr - Nortel-i2004-A uniquely identifies this as the Avaya option. Additionally, the -A signifies this version of this specification. For example, future enhancements could use -B.

  • Page 226: Format Of The Ip Phone 2004 Terminal Dhcp Site Specific Option

    • Length (1 octet): variable—depends on message content • Data (Length octets): ASCII-based—format Nortel-i2004- A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:pppp,aaa,rrr - Nortel-i2004-A uniquely identifies this as the Avaya option. Additionally, the -A signifies this version of this specification. For example, future enhancements could use -B.

  • Page 227: Quality Of Service Checklist For Voice Over Wlan Applications

    021, and 21 are all parsed and interpreted as decimal 21. Quality of Service checklist for voice over WLAN applications The following QoS checklist pertains to voice over WLAN (VoWLAN) applications that use the WLAN Handset 2210/2211/2212. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 228 WLAN Access points must be SVP- or View-compatible as tested by SpectraLink Corp. Avaya requires all WLAN networks that carry voice be SVP-enabled or use WMM to receive NETS and GNTS support. For more information about SVP Compatible APs, go to http://www.polycom.com.

  • Page 229: Rf Basics And Ap Configuration

    RF basics and AP configuration The following points include the characteristics of a good RF environment that uses access point parameters for Avaya wireless telephone voice communications. Only channels 1, 6, and 11 are used. • Disable auto-channel select features and use fixed channels.
  • Page 230 - Avaya WLAN IP Telephony telephones support WEP, WPA-PSK, or WPA2-PSK. - Avaya recommends that you always use Open Authentication because it is more secure. - You can use a No WEP temporary SSID during troubleshooting so that you can gather wireless data with visibility into the SpectraLink Radio Protocol (SRP) data structures.
  • Page 231 • Load balancing at the AP for clients and network • Interference detection and avoidance • Coverage hole detection and correction • Client Holdoff Time • EAP or MAC Reauthentication interval • TKIP MIC Failure Holdoff Time Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 232: Troubleshooting

    IP connectivity to Signaling server Network congestion Product Incorrect phone configuration Call disconnects or Network Intermittent network congestion that affects the drops during a keep-alive conversation Product Signaling issues Incorrect configuration Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 233: Handset Error Messages

    Data network can enhance echo Product (primarily) Handset error messages Table 54: Handset error messages on page 234 shows error messages that appear on the liquid crystal diode (LCD) display of the wireless handsets. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 234 PBX (see if the extension is built correctly). No SVP Response The phone cannot Configure the Ethernet communicate with the switch port and SVP to Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 235: Timing Information

    5 ms window. The handsets are likely to experience issues if the jitter between the WLAN IP Telephony Manager 2245 and the AP is greater than 5 ms. Ideally, jitter in this part of the network is 1 ms or less. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 236: Diagnostic Tools

    APs (regardless of ESSID) mode; the Any soft key changes to MyID. The display looks like the following in multiple AP mode: 111111 -22 33 111111 -22 33 111111 -22 33 111111 -22 33 Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 237 • G:gggg = group key security • P:pppp = pair-wise key security • Any = soft key to toggle between single and multiple ESSID mode • Smry = soft key to return to summary display Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 238: Run Site Survey For The Avaya 6120/6140 Wlan Handset

    Troubleshooting WLAN IP Telephony installations Run Site Survey for the Avaya 6120/6140 WLAN Handset Site Survey is used to evaluate the facility coverage before certifying that an installation is complete. It can also be used at any time to evaluate coverage by testing signal strength, to gain information about an AP, and to scan an area to look for all APs, regardless of SSID.
  • Page 239 Numbers racing across the handset display indicate that AP information is being obtained. A Waiting message indicates that the system is not configured properly and the handset cannot find any APs. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 240: Diagnostics Mode

    • RxRetryCount is the receive retry count since power up. • TxRetryCount is the transmit retry count since power up. Diagnostics Screen 2 displays the following information: Jitter nnnnn LastRate nnnnn GatewayType mnemo Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 241 Mb handset is on the network (not applicable for the Avaya 6120 WLAN Handset and the Avaya 6140 WLAN Handset ) old style 2 Mb (not applicable for the Avaya 6120 WLAN Handset and the Avaya 6140 WLAN Handset ) 11Mb...

  • Page 242: Syslog Mode

    Each syslog message includes the following: • Date and time (to 1100th of a second) since the handset power on (configured to January 1 00:0:00); requires an SNTP server • WLAN Handset MAC address Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 243 Call type (telephony, OAI, PTT) AP MAC AP signal strength Call End AP MAC AP signal strength Audio stats (AStat) AP MAC AP signal strength Payload size (in ms) Payloads sent Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 244 VPN: Established IKE phase 1 SA, renew in Expiration time and security association xs VPN: Established IKE phase2 SA yy:yy, identifiers, if applicable. renew in xs (a phase1 message follows the xs is the number of seconds Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 245 AUTH TIMEOUT ASSOC TIMEOUT FAILED AUTHENTICATION FAILED ASSOCIATION SOFT NEIGHBOR NO SIG IMPROVEMENT NO KEEPALIVE LOST AUDIO NO RESPONSE NO PRIVACY APP UNHAPPY DISASSOCIATED NO HANDOFF HANDOFF INITIAL ASSOC LOST AP Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 246: Data Capture

    BAD CAP INFO AD HOC ACTION TIMEOUT FAILED ACTION DELTS QOS REQUIRED CHANGED LISTEN INTERVAL Data capture Use the information presented in this section to begin capturing the correct data for analysis. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 247: Questions

    • screenshots of each screen in the WLAN IP Telephony Manager 2245 • screenshots of the DHCP server scope with the fields fully expanded (no truncation of data in the view) Figure 35: DHCP scope Notes: Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 248: Site-Data Required For The Capture Analysis

    This is crucial for the captures to be analyzed as a whole event. 3. Include the Avaya case number and the capture date in the name of each file. 4. Use a compression program to compress the files before you send them. If the files are password protected, send the passwords in a separate e-mail.

  • Page 249: Syslog Capture Configuration

    1. Open a telnet session to the Signaling Server. 2. Start a file capture of the telnet session. 3. Use the level 2 pdt password for the system to enter pdt. Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 250: General Data Capture

    250 for each log file. 9. End the telnet file capture. 10. Zip the capture and send it to Avaya. General data capture Before you run the show run-config or debug commands, enable text capturing on your Hyper terminal or Telnet application that you use to access the WLAN Security Switch 2270.

  • Page 251: Capture Assert Error Messages With The Configuration Cradle

    The assert error data is stored in flash memory until you power cycle the handset. You can use the Configuration Cradle to retrieve this information as an .asrt file, which you can then send to Avaya technical support for further debugging. Use the steps in...

  • Page 252: Network Speech Levels

    The handset uploads the .asrt file to the location that you specified in on page 252. 6. Call Avaya Technical Support and make arrangements to e-mail the file and error message from the display. Network speech levels Figure 36: Network speech levels on page 253 shows the network speech levels for digital sets—end-to-end performance.

  • Page 253: Reference Documents

    253 lists reference documents and related-reading for this chapter. Table 58: References Source and type Title Revision Comments Product Bulletin WLAN Handset January 2006 Up-issue 2210/2211 553-3001-304 Standard 4.00 (not applicable) August 2005 Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 254 See the current Telephone WLAN Compatibility List version at the Compatibility List Polycom Web site. IEEE [802.11] Wireless LAN Medium (not applicable) (not applicable) IEEE Std 802.11 Access Control and Physical Layer Specifications Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 255 FSR Note SpectraLink CISCO external radius (not applicable) (not applicable) Configuration setup for FSR Note SpectraLink Airespace Wireless 72_9974_00_B.pdf Updated AUTORF Configuration Enterprise Platform – settings Note AireOS Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 256 Troubleshooting WLAN IP Telephony installations Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 257: Chapter 13: Compatible Access Points

    Chapter 13: Compatible Access Points The Avaya Voice over Wireless LAN solution is supported on VIEW-certified Access Points (APs). For a list of certified APs, go to the Polycom Web site http://www.polycom.com. Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 258 Compatible Access Points Avaya WLAN IP Telephony Installation and Commissioning November 2010...

  • Page 259: Index

    ..............locking the WLAN IP Telephony Manager 2245 ..server options ............. loss plan ..............DiffServ ............... LTPS ................. duplex mismatch .......... echo ................master WLAN IP Telephony Manager 2245 ..Avaya WLAN IP Telephony Installation and Commissioning November 2010...
  • Page 260 VLAN ................voice mail ..............Wi-Fi Protected Access (WPA) ........Wi-Fi Protected Access2 (WPA2) ....... Wired Equivalent Privacy (WEP) ........ WLAN configuration ............WLAN applications ........... WLAN Security Switch 2270 ........Avaya WLAN IP Telephony Installation and Commissioning November 2010...

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