Avaya CallPilot 1005r Manuals

Manuals and User Guides for Avaya CallPilot 1005r. We have 2 Avaya CallPilot 1005r manuals available for free PDF download: Maintenance And Diagnostics, Hardware Installation

Avaya CallPilot 1005r Maintenance And Diagnostics (132 pages)

Brand: Avaya | Category: Server | Size: 3.09 MB

Table of Contents
5
Chapter 1: Customer Service

9
Chapter 2: Outlining Maintenance and Diagnostics Activities

11
- In this Chapter
  11
- 1005R Server Features
  11
- Front Control Panel and Features
  11
- Back Panel Controls and Features
  12
- Maintenance and Diagnostics Overview
  14
- Replacement Parts
  14
- Preparing for Maintenance Activities
  15
- Customer Documentation Map
  15
Chapter 3: Troubleshooting Your Avaya Callpilot® System

19
Chapter 4: Using Windows Online Diagnostic Tools

27
- In this Chapter
  27
- Overview
  27
- Viewing Event Logs
  28
- Types of Windows Event Logs
  28
- Using TCP/IP Diagnostic Tools
  31
- The Ipconfig Command
  31
- Ipconfig Default
  31
- Ipconfig Command Syntax
  31
- The Ping Command
  32
- Ping Command Syntax
  32
- The Tracert Command
  33
- How Tracert Works
  34
- Tracert Syntax
  34
- Tracert Parameters
  34
- The Arp Command
  35
- ARP Command Syntax
  35
- ARP Command Parameters
  36
- The Nbtstat Command
  36
- Nbtstat Command Syntax
  37
- Nbstat Command Parameters
  37
- The Netstat Command
  38
- Netstat Command Syntax
  38
- Netstat Command Parameters
  38
- Using the Chkdsk Utility
  39
- Chkdsk Utility Syntax
  39
- Chksdsk Utility Parameters
  39
Chapter 5: Monitoring Server Hardware

41
- In this Chapter
  41
- ISM Overview
  41
Chapter 6: Monitoring Multimedia Hardware

43
- In this Chapter
  43
- Understanding Fault Management
  43
- Event Processing
  43
- Alarm Notification
  44
- Component Dependencies
  44
- Detecting Hardware Problems
  44
- Alarm Monitor
  45
- About Alarms
  45
- Event Browser
  46
- About Events
  46
- Channel and Multimedia Monitors
  47
- Disabling Call Channels
  47
- The Maintenance Screen
  47
- What the Maintenance Screen Provides
  47
- Maintenance Activities for each Component
  48
- Viewing Component States
  49
- Component States
  49
- Alert Icons
  50
- Starting and Stopping Components
  51
- Stop Versus Courtesy Stop
  51
- Courtesy Stop
  52
- Stop
  52
- Components that You Can Start and Stop
  52
- Running Integrated Diagnostics
  54
- Before You Begin
  54
- Components with Diagnostic Tests Available
  54
- Diagnostic Tests Available for each Component
  55
- If a Diagnostic Test Fails or Cannot be Run
  55
- Viewing the Last Diagnostics Result
  56
- Working with the Multimedia Monitor
  57
- Working with the Channel Monitor
  58
Chapter 7: Using Avaya Callpilot® System Utilities

59
- In this Chapter
  59
- Overview
  59
- Accessing the System Utilities
  60
- Diagnostics Tool
  60
- PEP Maintenance Utility
  61
- Session Trace
  61
- Callpilot System Monitor
  63
- Channel Monitor Tab
  64
- Callpilot Services
  64
- Avaya Callpilot® 1005R Server Maintenance and Diagnostics December
  64
- Dsps
  65
- DS30X Links
  66
- System Info Tab
  66
- Legend/Help Tab
  67
Chapter 8: Replacing Basic Chassis Components

69
- In this Chapter
  69
- Removing and Replacing the Front Bezel
  69
- Removing and Replacing the Server Cover
  70
- Removing and Replacing the Processor Air Duct
  72
- Requirements
  72
- Replacing the Power Supply
  73
- When to Hot-Swap the Power Supply
  74
- Replacing a Hard Drive
  75
- Replacing the Four-Fan Assembly
  77
- When to Replace the Cooling Fan Assembly
  77
- Replacing the Dual NIC Card
  78
- Requirements
  79
- Replacing the DVD Combo Drive
  83
- Requirements
  84
- Replacing Memory Dimms
  85
- Replacing the Software Feature Key
  87
Chapter 9: RAID Operations

89
Chapter 10: Replacing or Adding Voice Processing Boards

103
- In this Chapter
  103
- M1/Avaya Communication Server 1000 Switch Connectivity
  103
- Taking Safety Precautions
  104
- Locating the Voice Processing Boards
  104
- DSP Numbering and Location
  105
- DSP Numbering MPB96 Boards
  105
- Replacing an MPB96 Board
  107
- Requirements
  108
- Upgrading to High Capacity
  113
- Requirements
  114
Chapter 11: Maintaining the BIOS and System Board Firmware

121
- In this Chapter
  121
- Configuring the 1005R BIOS and Firmware
  121
- When to Upgrade the BIOS
  122
- When to Reconfigure the BIOS
  122
- Requirements for Upgrading or Reconfiguring the BIOS
  122
- BIOS Settings
  124
- Using System Event Logs
  126
- Maintaining the Onboard Video and Network Cards
  128
- Network Card Failure
  128
- Video Card Failure
  128
- Indicators for Video Card Failure
  128
Index

129
- Avaya Callpilot® 1005R Server Maintenance and Diagnostics December
  132

Avaya CallPilot 1005r Hardware Installation (54 pages)

Brand: Avaya | Category: Server | Size: 0.95 MB

Table of Contents
5
Chapter 1: Customer Service

7
Chapter 2: 1005R Server Description

9
- In this Chapter
  9
- 1005R Server Features
  9
- Introduction
  9
- Rohs Compliance
  9
- Server Dimensions and Weight
  10
- Environmental Specifications
  10
- Front Panel Controls and Features
  10
- Back Panel Controls and Features
  12
- PCI Riser Assembly
  13
- Valid PCI Card Configurations
  15
- Introduction
  15
- Network Connectivity
  16
- Introduction
  16
- Sample Network Setup: Meridian 1
  17
- Sample Network Setup: Communication Server 1000
  17
- Switch Connectivity
  18
- Callpilot ELAN Subnet and Avaya Server Subnet Setup
  18
- Meridian 1 or Avaya Communication Server 1000 Systems
  19
- Network Requirements
  19
- Remote Access Connectivity
  19
- Supported Peripheral Devices
  20
- Introduction
  20
- Customer Documentation Map
  20
Chapter 3: Preparing for Installation

25
- In this Chapter
  25
- Installation Overview
  25
- Introduction
  25
- Installation Checklist
  25
- Conventions for Warnings
  27
- Unpacking the 1005R Server
  28
- Introduction
  28
- What Is Next
  28
- Removing the Front Bezel
  29
- Introduction
  29
- What Is Next
  30
Chapter 4: Installing the Server and Peripheral Devices

31
- In this Chapter
  31
- Installing the Server
  31
- Introduction
  31
- To Install the Server
  31
- What Is Next
  32
- Installing a High Availability System
  32
- Inspecting the Modem
  33
- Introduction
  33
- Required Equipment
  33
- What Is Next
  33
- Connecting Peripherals to the Server
  34
- Rear Panel Connectors
  34
- What Is Next
  36
- Connecting the Server to the ELAN Subnet
  37
- Introduction
  37
- What Is Next
  38
- Connecting the Server to the Avaya Server Subnet (Optional)
  38
- Introduction
  38
- What Is Next
  39
- Installing the Avaya Software Feature Dongle
  39
- Introduction
  39
Chapter 5: Connecting the Server to Power

43
- In this Chapter
  43
- Safety Precautions
  43
- Equipment Handling Guidelines
  43
- Safety Information
  43
- Locating the Power Supply Modules
  44
- Introduction
  44
- About the Power Supply Module
  44
- Rack Power and Grounding
  44
- Connecting the Server to Power
  45
- Before You Begin
  45
Chapter 6: EMC Emission Level Protection for the 1005R Server

49
Index

51

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Avaya CallPilot 1005r Manuals

Avaya CallPilot 1005r Maintenance And Diagnostics (132 pages)

Table of Contents

Chapter 1: Customer Service

Chapter 2: Outlining Maintenance and Diagnostics Activities

Chapter 3: Troubleshooting Your Avaya Callpilot® System

Chapter 4: Using Windows Online Diagnostic Tools

Chapter 5: Monitoring Server Hardware

Chapter 6: Monitoring Multimedia Hardware

Chapter 7: Using Avaya Callpilot® System Utilities

Chapter 8: Replacing Basic Chassis Components

Chapter 9: RAID Operations

Chapter 10: Replacing or Adding Voice Processing Boards

Chapter 11: Maintaining the BIOS and System Board Firmware

Index

Avaya CallPilot 1005r Hardware Installation (54 pages)

Table of Contents

Chapter 1: Customer Service

Chapter 2: 1005R Server Description

Chapter 3: Preparing for Installation

Chapter 4: Installing the Server and Peripheral Devices

Chapter 5: Connecting the Server to Power

Chapter 6: EMC Emission Level Protection for the 1005R Server

Index

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