Avaya Nortel Communication Server 1000 Manual page 385

Remote Virtual Queuing
Incoming trunk group report (TFN003)
Click Incoming trunk group measurements in the table to view the page
title, report description, and the parameters measured in the Incoming trunk
group report group.
Table 117
TFN003
Title
Description
Parameters Measured:
Call Back Queuing
Remote Virtual Queuing
Copyright © 2003–2008, Nortel Networks
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Element Manager administration procedures 385
1 Number of calls
2 Time elapsed in queue
1 Number of calls
2 Time elapsed in queue
System xxx Customer yy Incoming Trunk Group Report
Incoming Trunk Group Report (TFN003) shows incremental traffic
that network queuing features impose on incoming trunk groups.
1 Incoming trunk group
2 Calls in Off-hook queuing
3 Time elapsed in Off-hook queuing
1 Calls offered
2 Calls accepted
3 Time elapsed in queue
4 Calls blocked in call back
5 Unsuccessful call back attempts
1 Calls offered
2 Calls accepted
3 Time elapsed in queue
4 Calls blocked in call back
5 Unsuccessful call back attempts
Nortel Communication Server 1000
IP Line Fundamentals
NN43100-500 02.02 Standard
Release 5.5 4 February 2008