Avaya Nortel Communication Server 1000 Manual page 384

384 IP Line administration using Element Manager
Off-hook Queuing
Call Back Queuing
Remote Virtual Queuing
Network Class of Service Report (TFN002)
Click Network Class of Service measurement in the table to view the
page title, report description, and the parameters measured in the Network
Class of Service report group.
Table 116
TFN002
Title
Description
Parameters Measured:
Off-hook Queuing
Call Back Queuing
Copyright © 2003–2008, Nortel Networks
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1 Number of calls
2 Time elapsed in queue
3 Abandoned calls
1 Number of calls
2 Time elapsed in queue
3 Calls offered
4 User cancellations
1 Number of calls
2 Time elapsed in queue
3 Calls offered
4 User cancellations
System xxx Customer yy Network Class of Service Report
Network Class of Service Report (TFN002) shows the grade of
service in terms of blocking and queuing delay.
1 NCOS group number
2 Calls attempted
3 Expensive route acceptances
4 Requests served without delay
5 Requests blocked
6 Calls refusing expensive routes
1 Number of calls
2 Time elapsed in queue
Nortel Communication Server 1000
IP Line Fundamentals
NN43100-500 02.02 Standard
Release 5.5 4 February 2008