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SV 9100
®
Features and Specifications Manual
Rev 1.2 March 2016

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   Also See for NEC UNIVERGE SV9100

   Summary of Contents for NEC UNIVERGE SV9100

  • Page 1

    SV 9100 ® Features and Specifications Manual Rev 1.2 March 2016...

  • Page 2

    NEC Entreprise Solutions reserves the right to change the specifications, functions, or features at any time without notice. NEC EnterpriseSolutions has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Entreprise Solutions and shall not be reproduced without prior written approval of NEC Entreprise Solutions.

  • Page 3: Table Of Contents

    Contents Introduction ..............................9 Features ..............................11 Account Code Entry ..........................13 Account Code - Forced/Verified/Unverified ................... 18 Alarm ............................... 25 Alarm Reports ............................28 Alphanumeric Display ..........................39 Analog Communications Interface (ACI) ....................41 Ancillary Device Connection ........................47 Answer Hold ............................

  • Page 4

    Central Office Calls, Answering ......................185 Central Office Calls, Placing ........................195 Class of Service ............................203 Clock/Calendar Display .......................... 223 Code Restriction ............................ 227 Code Restriction Override ........................234 Code Restriction, Dial Block ........................241 Conference ............................. 244 Conference – Remote ..........................251 Conference, Voice Call/Privacy Release ....................

  • Page 5

    Flash ............................... 478 Flexible System Numbering ........................481 Flexible Timeouts ........................... 504 Forced Trunk Disconnect ........................513 General Purpose Relay .......................... 516 Group Call Pickup ..........................521 Group Listen ............................525 Handset Mute ............................527 Handsfree and Monitor......................... 533 Handsfree Answerback/Forced Intercom Ringing ................. 536 Headset Operation ..........................

  • Page 6

    SIP Trunk – Fax Pass-Through ......................... 784 ISDN Compatibility ..........................791 ISDN 2 B-Channel Transfer ........................797 K-CCIS – Call Rerouting .......................... 815 K-CCIS – IP ............................. 826 K-CCIS Networking via IP (Peer to Peer Connections Basis) ..............829 Last Number Redial ..........................834 Line Preference............................

  • Page 7

    Outbound IP Connection ........................979 Power Failure Transfer .......................... 988 Prime Line Selection ..........................990 Private Line ............................994 Programmable Function Keys ........................ 998 Programming from a Multiline Terminal ....................1002 Pulse to Tone Conversion ........................1004 Redial Function ............................ 1006 Remote (System) Upgrade ........................

  • Page 8

    SV9100 PoE Gigabit Switch ........................1171 SV9100 Terminals ..........................1175 System Caller Log..........................1192 Tandem Trunking (Unsupervised Conference) ..................1196 TAPI Compatibility..........................1212 Tone Override ............................1217 Traffic Reports ............................. 1221 Transfer ..............................1223 Trunk Groups ............................1233 Trunk Group Routing ........................... 1237 Trunk Queuing/Camp-On ........................

  • Page 9: Introduction

    Chapter 1 Introduction ECTION ENERAL NFORMATION UNIVERGE SV9100 (DTZ / ITZ terminals) and UNIVERGE SV8100 (DTL / ITL terminals) can be used with the UNIVERGE SV9100 system. ECTION ULTILINE ERMINALS USED WITH YSTEM SV9100 Terminals The SV9100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.

  • Page 10

    SV9100 Key Assignment Example Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor...

  • Page 11: Features

    BOUT HAPTER This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV9100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.

  • Page 12

    ECTION MPORTANT OTES Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features using Service Codes (e.g., Service Code 844 sets Call Forward Busy/No Answer). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.

  • Page 13: Account Code Entry

    Account Code Entry Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.

  • Page 14

    Conditions If a user enters a code that exceeds 16 digits, the system ignores it. If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the SMDR report as part of the number dialed. Do not use an asterisk in a PBX access code when using Account Codes.

  • Page 15

    Guide to Feature Programming Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Account Code 14-01-11 0= Disable (No) Required 1= Enable (Yes) Enable/Disable Account Codes for each trunk. 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign a function key as an Account Code key 0 ~ 99 (Normal Function Code (code 50).

  • Page 16

    Program Program Name/Description Input Data Default Number Account Code Setup – Hiding Account 35-05-04 0 = Account Codes not Codes displayed For each Class of Service (1 ~ 15), enter 1 to 1 = Account Codes displayed have the system hide Account Codes on an extension display as they are entered.

  • Page 17

    - OR - Press your Account Code key (Program 15-07 or SC 851: code 50). Dial your Account Code (1~16 digits, using 0~9 and  If you make an incorrect entry, your system may automatically alert the operator. If Account Codes are hidden, each digit you dial shows on the telephone display.

  • Page 18: Account Code - Forced/verified/unverified

    Account Code - Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified) Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.

  • Page 19

    unauthorized co-worker from obtaining a Verified Account Code by watching the display. When hidden, the Account Code digits show as on the telephone display. Account Code Capacity Account Codes print along with the other call data on the SMDR record after the call completes. Account Codes can have 1~16 digits using 0~9 and .

  • Page 20

    user dials. For example, ARS can be used to manipulate what the user dials. The determination of a toll versus local call is made after ARS has manipulated the number. Default Settings Disabled System Availability Terminals All Terminals Required Component(s) VRS for Forced Account Codes for Single Line Telephones Related Features ...

  • Page 21

    Guide to Feature Programming Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Account Code 14-01-11 0= Disable (No) Required 1= Enable (Yes) Enable/Disable Account Codes for each trunk. 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign a function key as an Account Code key 0 ~ 99 (Normal Function Code (code 50).

  • Page 22

    Program Program Name/Description Input Data Default Number Account Code Setup – Forced Account 35-05-02 0 = Account Codes for toll and Code Toll Call Setup local calls (All) 1 = Account Codes just for toll Enable Account Codes for all calls or just toll calls (STD) calls (for mode 2 or 3 in Program 35-05-01).

  • Page 23

    To enter a Forced Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code. You may also use this procedure if your system has Optional Account Codes.

  • Page 24

    To enter an Account Code for an incoming call: This procedure is not available for single line telephones. Answer incoming call.  If Account Codes for Incoming Calls is disabled, the following steps dial digits out onto the connected trunk. Dial Enter the Account Code (1~16 digits).

  • Page 25: Alarm

    Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) Alarm 2 (sounds every day at the preset time) Conditions Single line telephones ring and Music on Hold is heard when the Alarm sounds.

  • Page 26

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-12 Service Code Setup (for Setup/Entry MLT, SLT Operation) – Alarm Clock 0 ~ 9, Maximum of eight Customize the alarm clock used for registration digits and setup. System Options – Alarm Duration 20-01-06 0 ~ 64800 seconds Set the duration of the Alarm signal.

  • Page 27

    To cancel an alarm: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 827. Dial alarm type (1 or 2). Dial 9999. At a multiline terminal, press Speaker to hang up. - OR - At the single line telephone, hang up.

  • Page 28: Alarm Reports

    Alarm Reports Description The UNIVERGE SV9100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the GCD-CP10, or be downloaded in PCPro. The report data also can be sent via email.

  • Page 29

    Sample Alarm Report (Continued) << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:37 PKG Installation 0002 05/16/06 14:38 PKG Installation 0002 05/16/06 14:40 PKG Installation 0002 05/16/06 14:40 PKG Installation 0006 05/16/06 14:41 Blocking ESIB 0006...

  • Page 30

    Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred TIME Time the Alarm Occurred ITEM Name of the Alarm UNIT...

  • Page 31

    Sample System Information Printout System Information 05/18/2006 11:02 slot location type assign port condition note 1-16 Running -------- Connect: ******** 1-23 Running 25-28 Running none none Not Install 33-40 Not Install -------- Connect: 17-24 Running 29-51 Not Install VM00 25-32 Running none Not Install...

  • Page 32

    Conditions Alarm Reports and System Information Reports can be output to a USB stick on the GCD-CP10. The UNIVERGE SV9100 supports the following Alarms to be output to the LCD of a multiline terminal: SMDR Buffer Full GCD-CP10-LAN link Error...

  • Page 33

    available, the system displays a message on the multiline terminal and can generate an alarm via the Alarm Report. The SV9100 is able to detect another device on the same subnet having an IP address that conflicts with those assigned to the CPU, IPLE, and DSP resources to make troubleshooting easy when IP packets are not sent.

  • Page 34

    Guide to Feature Programming Setting Up Alarms: Program Program Name/Description Input Data Default Number System Alarm Setup – Alarm Type 90-10-01 0 = Not Set 1 = Major Alarm Set the alarm type 14 and 60. 2 = Minor Alarm Alarm 14 –...

  • Page 35

    Program Program Name/Description Input Data Default Number 90-24-04 System Alarm Report Notification Time Minute 00 ~ 59 Setup – Minute Set the minute for the alarm report to print. Printing Reports: Program Program Name/Description Input Data Default Number System Alarm Output – Output Port Type 90-12-01 0 = No Setting 1 = USB Memory...

  • Page 36

    Program Program Name/Description Input Data Default Number GCD-CP10 Network Setup – Subnet Mask 10-12-02 128.0.0.0 | 192.0.0.0 | 224.0.0.0 255.255.255.0 |240.0.0.0 | 248.0.0.0 | 252.0.0.0 The setting of Subnet Mask is invalid when all |254.0.0.0 | 255.0.0.0 Host Addresses are 0. |255.128.0.0 | 255.192.0.0 | If the network section is: 255.224.0.0 | 255.240.0.0...

  • Page 37

    Program Program Name/Description Input Data Default Number System Alarm Report – From Address 90-11-10 Maximum of 255 characters No Setting When Alarm Reports are to be emailed, set this email address for the station sending the report. System Alarm Report – DNS Primary 90-11-11 0.0.0.0 ~ 255.255.255.255 0.0.0.0...

  • Page 38

    Program Program Name/Description Input Data Default Number InMail Setup – Password 47-18-07 Maximum of 48 characters No Setting Set the password for SMTP authentication. InMail Setup – E-mail Address 47-18-08 Maximum of 48 characters No Setting Set the email address for the system. This is the “from address”...

  • Page 39: Alphanumeric Display

    Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled. Default Settings Enabled for all display telephones.

  • Page 40

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-13 Service Code Setup (for Setup/Entry Operation) – Display Language Selection for Maximum of eight digits Multiline Terminal 0 ~ 9, If needed, redefine the service code used to select the language for display multiline terminals.

  • Page 41: Analog Communications Interface (aci)

    For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV9100 System Hardware Manual for additional details. External Paging An ACI analog port also can be an External Page output. When connected to customer-provided External Paging equipment, the ACI port provides External Paging.

  • Page 42

    Department Group options to PGD(2)-U10 ADP software ports, not physical ports. During installation, you connect equipment to the jacks on the PGD(2)-U10 ADP that correspond to the software port. Refer to the UNIVERGE SV9100 System Hardware Manual for installation details. Conditions Contact Centre agents who are logged on can be recorded.

  • Page 43

    Paging circuits on the GCD-CP10. The PGD(2)-U10 ADP can be connected to any DLC port. The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the UNIVERGE SV9100 System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications Relay Contacts...

  • Page 44

    Related Features  Background Music  Contact Centre  Hotline  One-Touch Calling  Paging, External Guide to Feature Programming Program Program Name/Description Input Data Default Number ETU Setup (DLCA PKG Setup) – Terminal 10-03-01 0 = Not set Type (B1) 1 = Multiline Terminal 3 = Bluetooth Cordless Handset Assign or display the current terminal type...

  • Page 45

    Program Program Name/Description Input Data Default Number 14-09-02 Conversation Recording Destination for 0 = Off Trunks – ACI Automatic Recording for 1 = On Incoming Calls Determine if incoming trunk calls should be automatically recorded in the ACI. 15-07-01 Programmable Function Keys Line Key 1 ~ 48 0 ~ 99 (Normal Function Code If required, program an ACI Conversation...

  • Page 46

    Operation To call an ACI software port: Press Speaker. Dial ACI software port extension number. - OR - Dial ACI Department Group extension number. - OR - Press the One-Touch Key for ACI extension or Department Group. After you call an ACI software port: If the port is set for input (Program 33-01-01=1) and a music source is connected, you hear music.

  • Page 47: Ancillary Device Connection

    Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV9100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.

  • Page 48

    DT330 Compatibility Settings Terminal Lot Number DT-330 ADA-L Unit Switch Settings xxx I Lx or lower xxx I Mx xxxJSx or higher (Version 1.E0 or lower) (Version 8.10) (Version 2.20 or higher) Dip switches 1, 2, 3, 5, 7 ADA Connection for Dip switches 1, 2, 3, 5, 7 Dip switches 1, 2, 3, 5, 7 Recording Only.

  • Page 49

    System Availability Terminals All Multiline Terminals Required Component(s) AP(R)-R AP(A)-R PSA-L ADA-L APR-L Related Features  SV9100 Terminals Guide to Feature Programming Program Program Name/Description Input Data Default Number ETU Setup (LCA PKG Setup) – Transmit 10-03-03 1 ~ 57 (-15.5 +15.5dB) 32 (0dB) Gain Level (S-Level) Customize the transmit and receive levels of...

  • Page 50

    1 = DTMF Select the type of dialing the connected telephone uses. For the UNIVERGE SV9100 Wireless telephones to function correctly, this must be set to 0. If this option is set for DTMF, after an outside call is placed, the system cannot dial any additional digit.

  • Page 51: Answer Hold

    Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06. Conditions When multiple incoming calls activate the Answer Key LED, the LED continues to flash until all calls are answered.

  • Page 52

    Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-32 MLT, SLT Answer for Park Hold Maximum of eight digits Assign a key on the multiline terminal or single 0 ~ 9, line telephone for park hold.

  • Page 53: Answer Key

    Answer Key Description Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.

  • Page 54

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 22-02-01 Incoming Call Trunk Setup Incoming Type for Day/Night Mode (1 ~ 8): Assign the incoming trunk type for each trunk. 0 = Normal 1 = VRS (second dial tone if no VRS installed) 2 = DISA 3 = DID...

  • Page 55: Attendant Call Queuing

    Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear a busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy.

  • Page 56

    Guide to Feature Programming Program Program Name/Description Input Data Default Number System Numbering – Service Code 11-01-01 Set the system internal (Intercom) numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk...

  • Page 57: Automatic Release

    Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal. Automatic Release is normally provided on Ground Start, DID, ISDN, and Tie Line trunks. Conditions Automatic Release on ISDN trunks is provided by the protocol.

  • Page 58

    Guide to Feature Programming Program Program Name/Description Input Data Default Number Analog Trunk Data Setup – Busy Tone 14-02-09 0 = Disable (No) Detection 1 = Enable (Yes) Enable/Disable Busy Tone Detection. Analog Trunk Data Setup – Loop Start/ 14-02-14 0 = Loop Start (Loop) Ground Start 1 = Ground Start (Ground)

  • Page 59

    Program Program Name/Description Input Data Default Number Call Progress Tone Detector Setup – No Type 1 (DT) – 80-04-04 0 ~ 255 (30 + 30 ~ 7680ms) Tone Time 132 (3990ms) (0 = not detect) Type 2 (BT) – Set No Tone Time. 1 ~ 255 = 60 ~ 7680ms 132 (3990ms) The formula is 30 + 30N.

  • Page 60: Automatic Route Selection (ars)

    The ARS feature can add or delete digits and route calls according to predetermined levels. When UNIVERGE SV9100 systems are networked together by Tie Lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.

  • Page 61

    Basic ARS Operation When a user places an outside call, ARS analyzes the digits dialed and assigns one of 2000 Selection Numbers to the call. The Selection Number chosen depends on which digits the user dialed. ARS then checks the time of day, the day of week and the extension ARS Class of Service. Based on these call routing options, ARS selects a trunk group for the call and imposes the Dial Treatment instructions (if any).

  • Page 62

    Program 12-02 for Automatic Night Service Patterns as: Time Program 12-02-01 Program 12-02-02 Program 12-02-03 Pattern No. Start Time End Time Operation Mode 00:00 08:30 2 (Night) 08:30 17:00 1 (Day) 17:00 00:00 2 (Night) Program 12-02 for Automatic Night Service Patterns as: Mode Ext.

  • Page 63

    ARS does not permit 0 and 011+ calls to be routed out separate trunk groups. The UNIVERGE SV9100 supports only direct trunk selection for dial 0 (Operator) type calls. If an entry of 911 is programmed in ARS, but ARS is turned off, 911 calls still attempt to route using ARS.

  • Page 64

    Required Component(s) None...

  • Page 65: Recognize Extension Location When Logging In With Netlink

    Recognize Extension Location when Logging in with NetLink Description The SV9100 can recognize each system where the DT700/DT800 extension(s) are connected then provide an Automatic Route Selection (ARS) COS based on the System (System ID) when using NetLink. Conditions This feature requires Netlink to be enabled. This feature is only supported on DT700/DT800 and Softphones.

  • Page 66

    Guide to Feature Programming Automatic Route Selection: Program Program Name/Description Input Data Default Number 11-01-01 System Numbering Set the system internal (Intercom) numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk...

  • Page 67

    Program Program Name/Description Input Data Default Number Automatic Night Service Patterns –Start 12-02-01 0000 ~ 2359 Time Define the daily pattern of the Automatic Mode Switching. Each Mode Group has 10 patterns. These patterns are used in Programs 12-03 and 12-04. The daily pattern consists of 20 timer settings.

  • Page 68

    Program Program Name/Description Input Data Default Number 12-04-01 Holiday Night Service Switching Days and Months: No Setting Define a yearly schedule of holiday night-switch 0101 ~ 1231 settings. This schedule is used for setting (e.g. 0101 = Jan. 1; 1231 = Dec. special days when the company is expected to be closed, such as national holidays.

  • Page 69

    Program Program Name/Description Input Data Default Number 14-07-01 Trunk Access Map Setup 0 = No access Access Maps Set up the Trunk Access Maps. This sets the 1 = Outgoing access only 1 ~ 400 = Trunk access options for trunks. Ports 1 ~ 400 2 = Incoming access only assigned with...

  • Page 70

    Program Program Name/Description Input Data Default Number Automatic Route Selection Service – 26-01-02 0 ~ 64800 seconds Network Outgoing Inter-Digit ARS Timer With Networking, this timer replaces Program 20-03-04 when determining if all network protocol digits are received. If ARS is enabled at Site B, this timer can be programmed for 5 at Site A.

  • Page 71

    Program Program Name/Description Input Data Default Number Dial Analysis Table for ARS/LCR – Dial 26-02-01 Dial a maximum of 16 digits No Setting (0 ~ 9, * , @) Enter the digits (16 digits maximum: 1 ~ 9, 0 * , @;...

  • Page 72

    Program Program Name/Description Input Data Default Number Dial Analysis Table for ARS – Additional 26-02-03 If Service Type 1 (in 26-02): Data/Service Number Select Trunk Group Number For each Dial Analysis Table (1 ~ 2000), if 0 ~ 100, (Trunk Group Number 0 Service Type 1 was selected in Program = No Route) 26-02-02, enter the trunk group number (0...

  • Page 73

    Program Program Name/Description Input Data Default Number ARS Dial Treatments – Treatment Code 26-03-01 Maximum of 24 characters No Setting Assign the Dial Treatments (1 ~ 15) for automatic ARS dialing translation. Assign Dial Treatments to Service Numbers (Trunk Groups) in Program 26-02.

  • Page 74

    Program Program Name/Description Input Data Default Number System Options for ARS/F-Route – ARS/F- 44-01-01 0 = Not Used Route Time Schedule 1 = Used Select whether the ARS/F-Route feature should use the time schedule (0=not used, 1=used). If this option is set to 0, the F-Route table selected is determined only by the digits dialed without any relation to the day or time of the call.

  • Page 75

    Program Program Name/Description Input Data Default Number Dial Analysis Extension Table – ARS/F- 44-03-02 0 ~ 500 Route Select Table Number (1~250) (ARS/F-Route Table Number) When dialed digits match the setting in With Program 44-01 set to 0, Program 44-03-01, select the ARS/R-Route Program 44-05 is checked.

  • Page 76

    Program Program Name/Description Input Data Default Number ARS/F-Route Table – Gain Table Number for 44-05-06 0 ~ 500 Tandem Connections 0 = No Setting For each ARS/F-Route table (1 ~ 500) assign a priority number (1 ~ 4). Select the gain table number to be used for the tandem call (defined in Program 44-07).

  • Page 77

    Program Program Name/Description Input Data Default Number Gain Table for ARS/F-Route Access – 44-07-01 Set the gain table to be used 1 ~ 63 Incoming Transmit (1 ~ 500). If an extension dials (-15.5 ~ ARS/F-Route number: +15.5dB) The Extension Dial Gain Table is Default = 32 activated, which is assigned in [0dB]...

  • Page 78

    Program Program Name/Description Input Data Default Number DTMF Tone Receiver Setup – Detect Level 80-03-01 0 = 0dBm ~ -25dBm Type 1 ~ 5 = 0 Use Items 11 ~ 32 to set the criteria for dial tone 1 = -5dBm ~ -30dBm detection for outgoing ARS calls.

  • Page 79

    Program Program Name/Description Input Data Default Number DTMF Tone Receiver Setup – Max. Detect 80-03-04 0 ~ 15 Type 1 ~ 5 = 2 Level (-2dBm) detect level 0: Define the maximum detection level for DTMF 0dBm(0) to -15dBm(15) Tone Receiver. detect level 1: -5dBm(0) to -20dBm(15) detect level 2:...

  • Page 80

    Program Program Name/Description Input Data Default Number DTMF Tone Receiver Setup – Backwards 80-03-06 0 ~ 9 Type 1 = 0 Twist Level (1dBm) (1dB ~ 10dB) Define the backwards twist level for DTMF Tone Type 2 = 0 Receiver. (1dBm) Type 3 = 0 (1dBm)

  • Page 81

    Program Program Name/Description Input Data Default Number Automatic Route Selection Service – Class 26-01-06 0 = Disable (Off) of Service Match Access 1 = Enable (On) With the ARS Class of Service Match Access feature, you can determine whether or not the system should allow a call based on the COS assigned to the Dial Analysis Table (Program 26-02).

  • Page 82

    Program Program Name/Description Input Data Default Number Dial Analysis Table for ARS – ARS Service 26-02-02 0 = No Service (Call Restricted) Type 1 = Route to Trunk Group For each Dial Analysis Table (1 ~ 2000), select 2 = Select F-Route Access 0 for no ARS, 1 for Service Type 1 –...

  • Page 83

    Program Program Name/Description Input Data Default Number ARS Dial Treatments – Treatment Code 26-03-01 Maximum of 24 characters No Setting Assign the Dial Treatments (1 ~ 15) for automatic ARS dialing translation. Assign Dial Treatments to Service Numbers (Trunk Groups) in Program 26-02.

  • Page 84

    Program Program Name/Description Input Data Default Number ARS/F-Route Table – Delete Digits 44-05-02 0 ~ 255 For each ARS/F-Route table (1 ~ 500) assign a (255 = Delete All) priority number (1 ~ 4). Enter the number of digits to be deleted (0 ~ 255) from the dialed number.

  • Page 85

    Program Program Name/Description Input Data Default Number ARS/F-Route – Network Specified Parameter 44-05-11 0 ~ 16 Table For each ARS/F-Route table (1 ~ 500) assign the priority (1 ~ 4). Assign the Network Specified Parameter Table (0 ~ 16). NetLink System Property Setting – NetLink 51-01-01 0 ~ 50 System ID...

  • Page 86: Background Music

    Background Music must be assigned in Program 11-11-18. System Availability Terminals All Multiline Terminals Required Component(s) Locally provided Background Music source (i.e., CD player, Radio, NEC Audio Emcee). PGD(2)-U10 ADP if different external MOH and BGM sources are required. Related Features  Music on Hold...

  • Page 87

    Guide to Feature Programming Program Program Name/Description Input Data Default Number Daylight Savings Setup – Daylight Savings 10-24-01 0 = Disable Mode 1 = Enable Enable/Disable the system ability to adjust the time for daylight savings/standard time. BGM Resource Setup – BGM Resource Type 10-38-01 0 = GCD-CP10 (MOH/IN) Configure the Background Music Source input...

  • Page 88: Barge-in

    Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.

  • Page 89

    Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features  Call Monitoring  Conference  Hold  Intercom  Off-Hook Signaling  Park  Programmable Function Keys...

  • Page 90

    Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-08 MLT, SLT Barge-In Maximum of eight digits Determine what the service code should be for 0 ~ 9, an internal party to use the Barge-In feature. Single Digit Service Code Setup –...

  • Page 91

    Program Program Name/Description Input Data Default Number 20-13-17 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Barge-In Tone/Display (Intrusion 1 = On Tone) Turn Off or On the Barge-In (Intrusion) Tone. If disabled, this also turns off the Barge-In display at the called extension.

  • Page 92

    The following steps are not available for DISA or Tie Line trunks: Dial the extension number of the busy internal party. Dial the single digit service code or the service code 810. To Barge-In to a Conference Call: Pick up the handset or press Speaker and dial the service code (default = 810). ...

  • Page 93: Battery Backup - System Memory

    Battery Backup - System Memory Description The battery on the GCD-CP10 retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the GCD-CP10 encounters a power loss. With a fully charged battery, the settings are retained for approximately three years. The system programmed memory (Customer Database) is stored in Nonvolatile Memory and can be erased only by performing a First Initialization.

  • Page 94

    None Related Features  Battery Backup - System Power Guide to Feature Programming Program Program Name/Description Input Data Default Number 90-03-01 Save Data Dial 1 + Press Hold No Setting Save the programmed data on the SRAM and Flash ROM to the 16MB/32MB ATA removable Compact Flash memory card.

  • Page 95: Battery Backup - System Power

    The GCD-CP10 is equipped with batteries for system battery backup. An External Battery Pack can be connected to the system to provide extended time during a commercial power outage. Refer to the UNIVERGE SV9100 System Hardware Manual for additional details. Default Settings None...

  • Page 96: Callback

    Callback When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle. The system processes Callback requests as follows: Caller at extension A leaves a Callback at extension B.

  • Page 97

    System Availability Terminals All Terminals Required Component(s) None Related Features  Call Waiting/Camp-On)  Programmable Function Keys Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-05 MLT, SLT Cancel Camp-On 0 ~ 9, Maximum of eight If required, redefine the service code used...

  • Page 98

    Operation To place a Callback: Call unavailable (busy or unanswered) extension. Dial or press the Callback key (Program 15-07 or SC 851: 35). Hang up. Lift the handset when busy extension calls you back.  If the unavailable extension was unanswered (not busy), the Callback goes through after your co-worker uses their telephone for the first time.

  • Page 99: Caller Id Call Return

    Caller ID Call Return Description The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages.

  • Page 100

    To use this feature for long distance calls, ARS must be programmed for the voice mail ports set to dial out. On the UM8000 Mail, the Return Call parameter must be entered on the Integration Options line of System/Switch/Switch Information Screen to enable this voice mail feature.

  • Page 101

    Guide to Feature Programming Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Caller 14-01-22 Trunks 1 ~ 400 ID to Voice Mail 0 = Disable Enable/Disable the system ability 1 = Enable to send the Caller ID digits to voice mail.

  • Page 102: Caller Id

    Caller ID Description Caller ID allows a display terminal to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as pre-answer display. With the pre-answer display, the user previews the caller’s number before picking up the ringing line. On the GCD-CP10 for Caller ID (also used for DTMF receivers and Call Progress Tone Detection) 32 resources are available.

  • Page 103

    Add Trunk Access Code to Caller ID with Wireless DECT (SIP) – Phones UNIVERGE SV9100 SIP DECT Phones on the UNIVERGE SV9100 can hold incoming call history. This history is created based on the Caller ID information element contained in the call Setup message which is transmitted from the UNIVERGE SV9100.

  • Page 104

    1 on the digits dialed string. Caller ID Sender Queuing Added The UNIVERGE SV9100 system can provide Caller ID (calling party number) to a single line telephone with a display. The system can queue incoming calls to the single line telephone if the system Caller ID sender resources are busy.

  • Page 105

    answering the call by pressing the line key if Automatic Handsfree in Program 15-02-08 is set to 0 (Pre-select). Caller ID information outputs on the SMDR report. ANI/DNIS can use the Caller ID tables for routing. The system can send Caller ID digits to the voice mail if allowed in Program 14-02-10. When more than 20 characters are set in Program 20-20: Message Setup for Non-Caller ID Data, either the first or last character is missing (based on the entry in Program 20-19-01).

  • Page 106

    System Availability Terminals All Multiline Terminals Required Component(s) GCD-4COTA with GPZ-4COTE Daughter Board GCD-2BRIA with GPZ-2BRIA Daughter Board GCD-PRTA Related Features  Automatic Route Selection (ARS)  Call Arrival (CAR) Keys  Caller ID Call Return  Conference, Voice Call/Privacy Release ...

  • Page 107

    Guide to Feature Programming Program Program Name/Description Input Data Default Number Location Setup – Area Code 10-02-04 No Setting Dial (maximum of eight digits) 0 ~ 9, Enter the local area code. Location Setup – Trunk Access Code 10-02-05 Dial (maximum of eight digits) No Setting 0 ~ 9, Enter the trunk access code digits required to...

  • Page 108

    Program Program Name/Description Input Data Default Number Speed Dialing Number and Name – Large 13-04-13 1 = Not used No Setting LED Illumination Setup by (CID) 2 = Red Define the color the large LED will blink when 3 = Green Incoming call with matching Caller ID is 4 = Blue received.

  • Page 109

    Program Program Name/Description Input Data Default Number Multiline Telephone Basic Data Setup – 15-02-15 0 = Disable Storage of Caller ID for Answered Call 1 = Enable Enable (1) or Disable (0) ability of extension to store Caller ID for answered calls. Multiline Telephone Basic Data Setup –...

  • Page 110

    Program Program Name/Description Input Data Default Number 20-08-15 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Block Outgoing Caller ID 1 = On Turn Off or On a user Class of Service from automatically blocking outgoing Caller ID information when a call is placed.

  • Page 111

    Program Program Name/Description Input Data Default Number Message Setup for Non-Caller ID Data – 20-20-01 24 Alphanumeric Characters PRIVATE Private Call Enter the text to be displayed for Caller ID when a user receives a call which is classified as a private call.

  • Page 112

    Operation Storing a Number To store a Caller ID number in an Speed Dial bin: With a multiline terminal idle, the display shows: 1-01 FRI 09:00AM STA 301  LIST DIR VMsg Press the LIST Softkey. - OR - Press the Left Cursor Key twice and skip step 3. The display shows: LIST MENU Redial CID Press the CID Softkey (Caller ID).

  • Page 113

    ABB XXXX: xxxxxxxxxxxxx  If all Speed Dial bins are used, the display shows TABLE IS FULL. Press HOLD. The display shows: ABB XXXX Enter the name to be associated with the stored number. Keys for Entering Names Use this keypad digit . . . When you want to. . . Enter characters Æ...

  • Page 114

    To store a Caller ID number in a One-Touch key: With a telephone idle, the display shows: 1-01 FRI 09:00AM STA 301  LIST DIR VMsg Press the LIST Softkey. - OR - Press the Left Cursor Key twice and skip step 3. The display shows: LIST MENU Redial CID...

  • Page 115

     If all One-Touch keys are used, the display shows TABLE IS FULL. Press Hold. The display shows: Enter the name to be associated with the stored number. Refer to Table for Keys for Entering Names Press Hold. The display shows: KEY PROG Press Speaker.

  • Page 116

    Checking your Answered/Unanswered Caller ID Calls: To review the last 50 outside calls your extension received: At a display multiline terminal, press the LIST Softkey. - OR - Press the Left Cursor Key twice and skip step 2. Press CID. The first row of your display shows the Caller ID number.

  • Page 117: Caller Id – Flexible Ringing

    Caller ID – Flexible Ringing Description The Caller ID – Flexible Ringing feature provides several different options for rerouting calls based on the Caller ID received. Reject/Reroute “Private” Caller ID Calls When an analog or ISDN trunk call is received with “Private” Caller ID information, the SV9100 can reject the call by playing a VRS message or it can route the call to an alternative extension or incoming ring group programmed in Program 22-18-01.

  • Page 118

    Program 13-04-05: 2 (tone pattern 2) Conditions Caller ID Matching. The UNIVERGE SV9100 compares the Caller ID and programmed Speed Dial and allows/ denies as indicated below. The Speed Dial table is searched from the starting number and the first match result is used.

  • Page 119

    Caller ID Matching Rule: The system compares the Caller ID and programmed Speed Dial with these rules below. Caller ID Matching Rule Caller ID Speed Dial Result 2142622000 2142622000 Matched 2142622000 21426220009 Matched 2142622000 Matched 2622000 2142622000 Unmatched 2142622000 2622000 Unmatched The Speed Dial table is searched from the starting number and the first match result is used.

  • Page 120

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-10-32 Service Code Setup (for System MLT, SLT No Setting Administrator) – Set Private Call Refuse 0 ~ 9, Maximum of eight Enable/Disable the Private Call Refuse (trunks) digits which are set in Program 14-01-27.

  • Page 121

    Program Program Name/Description Input Data Default Number Speed Dialing Number and Name – Transfer 13-04-04 If Transfer mode is (Refer to No Setting Destination Number 13-04-03): When the incoming caller ID matches the 1 = Internal Dial Mode number programmed in the speed dial bin, this 1 ~ 9, 0, , P, R, @ setting determines the destination of the call.

  • Page 122

    The Caller ID – Flexible Ringing Flowchart below helps define programming: Incoming Trunk Call Caller ID Number exists? Go to Chart 2 Search refusing Speed Dial area PRG 22-16 data exists? PRG 14-01-27: 1 And refuse mode is? Play VRS Message Search PRG 13-04-01 PRG 40-10-07 Data unmatched...

  • Page 123

    PRG 14-01-27: 1 And refuse mode is? Reason of No Caller ID? Anything Else Private PRG 22-18-01 Play VRS Message PRG 40-10-07 Ring the extension Ring the incoming Disconnect the call Follow PRG 22-02-01 number ring group Operation None...

  • Page 124: Caller Id – Memo Display Function

    Caller ID – Memo Display Function Description The SV9100 can display up to 28 Characters per line and up to three lines of information for a total of 84 characters (Maximum 28 digits x 3 lines). If needed, the system can be set to use any one of three available display lines.

  • Page 125

    Required Component(s) GCD-4COTA with GPZ-4COTE Daughter Board GCD-2BRIA with GPZ-2BRIA Daughter Board GCD-PRTA Related Features  Automatic Route Selection (ARS)  Call Arrival (CAR) Keys  Caller ID Call Return  Conference, Voice Call/Privacy Release  Park  Speed Dial – System/Group/Station ...

  • Page 126

    Guide to Feature Programming Program Program Name/Description Input Data Default Number Speed Dialing Option Setup – Number of 13-01-03 0 ~ 10000 1000 Common Speed Dialing Bins 0 = No Common Speed Dialing Designate the bins the system uses for System Speed Dialing.

  • Page 127: Call Appearance (cap) Keys

    Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.

  • Page 128

    incoming call rings the trunk line key and when answered, the trunk line keys lights, not the CAP Key. When you access the trunk for an outgoing call, the Trunk line key lights, not the Call Appearance (CAP) Key. CAP keys can only be assigned or used if Program 20-02-23 is set to Original (0). A system can have only CAP keys or Loops keys.

  • Page 129

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign functions to multiline terminal line keys. 0 ~ 99 (Normal Function Code 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code 852 by default) System Options for Multiline Telephones –...

  • Page 130

    Program Program Name/Description Input Data Default Number System Options for Hold – Exclusive Hold 24-01-03 0 ~ 64800 seconds Recall Time A call left on Exclusive Hold recalls the extension that placed it on Hold after this time. System Options for Hold – Exclusive Hold 24-01-04 0 ~ 64800 seconds Recall Callback Time...

  • Page 131: Call Arrival (car) Keys

    Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations. Call Arrival Keys are busy only when ringing and are not used during talking. Call Arrival Keys are shared with the Virtual Extensions (VE).

  • Page 132

    Guide to Feature Programming Program Program Name/Description Input Data Default Number System Numbering – Service Code 11-01-01 Set the system internal (Intercom) numbering plan. The Set system numbering plan. numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk...

  • Page 133

    Program Program Name/Description Input Data Default Number Basic Extension Data Setup – Restriction for 15-01-05 0 = No Outgoing Disable on Incoming Line 1 = Yes Enable (1)/Disable (0) supervised dial detection for an extension. Multiline Telephone Basic Data Setup – 15-02-07 0 = Hold Automatic Hold for CO Lines...

  • Page 134

    Program Program Name/Description Input Data Default Number 15-10-01 Incoming Virtual Extension Ring Tone Order 0 = Tone Pattern 1 Order 1 Pattern Setup 0 = Pattern 1 1 = Tone Pattern 2 When two or more virtual extensions are set on Order 2 Pattern 2 = Tone Pattern 3 a function key on the telephone, and the tone...

  • Page 135

    Program Program Name/Description Input Data Default Number Class of Service Options (Answer Service) – 20-10-08 0 = Off COS 1 ~ 15 = 1 Virtual Extension Off-Hook Answer 1 = On Turn Off or On an extension ability to answer an incoming call on a Call Arrival (CAR)/ Secondary Incoming Extension (SIE)/ Virtual Extension simply by lifting the handset.

  • Page 136

    To program a Call Arrival (CAR) Key on a telephone: Press Speaker. Dial 852. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold once for Immediate Ring ...

  • Page 137: Call Duration Timer

    Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.

  • Page 138

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service (1 ~ 15) to Class of Service of Extensions All other extensions.

  • Page 139: Call Forwarding

    Call Forwarding Description Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number. Call Forwarding ensures that the user’s calls are covered when they are away from their work area. The types of Call Forwarding are: Call Forwarding when Busy or Unanswered Calls to the extension forward when busy or unanswered.

  • Page 140

    Ring Groups do not follow Call Forwarding. Call Forward Split does not allow for Call Forward with Follow Me. If Call Forwarding off premise, a trunk access code must be included in the forwarding number. Call Forward with Follow Me allows for a single station to set follow me for multiple stations. When canceling Call Forward with Follow Me, the use must specify the station to cancel or cancel all.

  • Page 141

    all Call Forwarding is cancelled.  Any settings in Programs 24-09-04 and 24-09-05, copies the information to Programs 24-09-02 and 24-09-03 and is changed to Call Forwarding Busy/No Answer. When the following are done in sequence, Call Forwarding Busy is set to extension Call Forwarding Immediate is set on extension Call Forwarding Immediate is cancelled on extension then,...

  • Page 142

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-10-06 Service Code Setup (for System Administrator) – Setting the Automatic 0 ~ 9, Maximum of eight Transfer for Each Trunk Line digits Set the service code for setting automatic transfer for each trunk line.

  • Page 143

    Program Program Name/Description Input Data Default Number 11-11-45 Service Code Setup (for Setup/Entry MLT, SLT No Setting Operation) – Set/Cancel Call Forward All 0 ~ 9, Maximum of eight (Split) digits Set or Cancel the call forward all split. 11-11-46 Service Code Setup (for Setup/Entry MLT, SLT No Setting...

  • Page 144

    Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign functions to multiline terminal line keys. 0 ~ 99 (Normal Function Code 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code 852 by default) 20-06-01 Class of Service for Extensions...

  • Page 145

    Program Program Name/Description Input Data Default Number 20-11-05 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 1 Service) – Call Forwarding with Follow Me 1 = On Turn Off or On an extension user ability to set Call Forward with Follow Me.

  • Page 146

    Program Program Name/Description Input Data Default Number Call Forward Split Settings – Intercom Call Maximum of 24 digits (0 ~ 9, 24-09-03 No Setting Forwarding Destination for Both ring, All , @, P, R) Call, No Answer @ = Wait for Answer Assign Intercom Call Forwarding Destination Supervision - ISDN trunks only for ring, all call and no answer.

  • Page 147

    Operation To set Call Forward – Immediate at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Immediate Service Code (default: 841). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function Keys. (Program 15-07-01, 10 or SC 851, Key Code 10) Dial 1 (Set).

  • Page 148

    - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program 15-07-01, 13 or SC 851, Key Code 13) Dial 0 (Cancel). Press Speaker or hang up.  The Call Forwarding Programmable Function Key turns off. To set Call Forward –...

  • Page 149

    To set Call Forward – Follow Me from the destination station: Pick up the handset or press Speaker. Dial the Call Forward – Follow Me Service Code (default: 846). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program 15-07-01, 10 or SC 851, Key Code 15) Dial 1 (Set).

  • Page 150

    To cancel Call Forward Immediate for any Extension: Pick up the handset or press Speaker. Dial the Call Forward Immediate for any Extension to Destination Service Code (default: 890). Dial 0 (Cancel). Dial the station number which is forwarded. Press Speaker or hang up. To set Call Forward Busy/No Answer for any Extension to Destination: Pick up the handset or press Speaker.

  • Page 151

    To cancel Call Forward – Immediate at a forwarding station: Press the idle Virtual Extension key. Dial the Call Forward – Immediate Service Code (default: 841). Dial 0 (Cancel). Press Speaker or hang up. To set Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key.

  • Page 152: Call Forwarding With Follow Me

    Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.

  • Page 153

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-07 Service Code Setup (for Setup/Entry MLT, SLT Operation) – Call Forwarding – Follow Me 0 ~ 9, Maximum of eight Assign the service code of Call Forward Follow digits 15-07-01 Programmable Function Keys...

  • Page 154

    To cancel Call Forward Follow Me from your own multiline terminal: At your multiline terminal, press Speaker and dial Service Code (846, Program 11-11-07). - OR - Press the Call Forward Follow Me key (Program 15-07-01 or SC 851: Code 15). Dial 0 to cancel.

  • Page 155: Call Forwarding, Off-premise

    Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office. The forwarding destination can be any telephone number the user enters, such as a mobile phone, home office, hotel or meeting room.

  • Page 156

    When a station is in DND and any Call Forwarding Off Premise is set, the call forwards immediately. Call Forwarding, Off-Premise is not supported when using Alternate Trunk Group Routing. Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features ...

  • Page 157

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 10-09-01 DTMF and Dial Tone Circuit Setup 0 = Common Use Circuit/Resource 01 ~ 08 = 1 Allocate the circuits on the GCD-CP10 ETUs 1 = Extension Only (Extensions) for either DTMF receiving or dial tone detection.

  • Page 158

    Program Program Name/Description Input Data Default Number 11-11-45 Service Code Setup (for Setup/Entry MLT, SLT No Setting Operation) – Set/Cancel Call Forward All 0 ~ 9, Maximum of eight (Split) digits Assign the Call Forward All Split Service Code. 11-11-46 Service Code Setup (for Setup/Entry MLT, SLT No Setting...

  • Page 159

    Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign functions to multiline terminal line keys. 0 ~ 99 (Normal Function Code 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code 852 by default) 20-06-01 Class of Service for Extensions...

  • Page 160

    Program Program Name/Description Input Data Default Number 21-03-01 Trunk Group Routing for Trunks Day Night/Mode: 1 ~ 8 Used to set the Trunk Route Table for 0 ~ 100 Automatic External Call Forward. (0 = No setting) System Options for Transfer – Trunk-to- 24-02-07 0 ~ 64800 seconds 1800...

  • Page 161

    Program Program Name/Description Input Data Default Number Call Forward Split Settings – Call Maximum of 24 digits (0 ~ 9, 24-09-06 No Setting Forwarding Destination for CTX/PBX for All , @, P, R) Call, No Answer @ = Wait for Answer Assign Call Forwarding destination numbers for Supervision - ISDN trunks only CTX/PBX for all call and no answer.

  • Page 162

    Program Program Name/Description Input Data Default Number Speed Dialing Option Setup – Speed Dialing 13-01-01 0 = Trunk Outgoing Mode Auto Outgoing Call Mode 1 = Intercom Outgoing Mode Determine if dialing an Speed Dialing number will dial an outside number (seizing a trunk as assigned in Program 13-05) or an Intercom number (0 = Trunk Dialing Mode, 1 = Extension Dialing Mode).

  • Page 163

    Program Program Name/Description Input Data Default Number System Options for Transfer – No Answer 24-02-12 0 ~ 64800 seconds Trunk-to-Trunk Transfer Define the time that elapses before the automatic Trunk-to-Trunk Transfer is performed. 24-04-01 Automatic Trunk-to-Trunk Transfer Target 0 ~ 9999 9999 Setup Assign the Speed Dialing number bin...

  • Page 164

    Program Program Name/Description Input Data Default Number Speed Dialing Number and Name – Speed Maximum of 24 digits (0 ~ 9, 13-04-01 No Setting Dialing Data , @, P, R) Enter the Common and Group Speed Dialing @ = Wait for Answer numbers and names which are to be used for Supervision - ISDN trunks only Trunk-to-Trunk Forwarding.

  • Page 165

    Program Program Name/Description Input Data Default Number 20-11-17 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 1 Service) – Department Group Trunk-to- 1 = On Trunk Transfer (Each Telephone Group Transfer) Turn On or Off an extension in a Department Group ability to use the Trunk-to-Trunk Forwarding service codes.

  • Page 166

    Operation To activate Call Forwarding Off-Premise non-split: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forwarding Service Code. - OR - At a multiline terminal only, press the Call Forwarding Programmable Function keys (Program 15-07-01, Program 15-07-10~Program 15-07-15 or SC 851 Key Code 10~15).

  • Page 167

    To cancel Call Forwarding Off-Premise Split: At the multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forward Access Code (default not assigned). Dial 0 (Cancel).  If Internal and External are set both are canceled. ...

  • Page 168

    To cancel Call Forwarding Off-Premise for a Door Box: At the multiline terminal, press Speaker + dial SC 822. - OR - At the multiline terminal only, press Call Forward (Device) key (Program 15-07-01 or SC 851, code 54). - OR - At the single line telephone, lift the handset + dial 822.

  • Page 169

    Automatic Trunk-to-Trunk Transfer (Step Transfer) (follows the predefined destination in Program 24-04-01) Set Automatic Trunk Forwarding: The Speed Dial bin must be defined in Program 13-04-01 for the line to forward. Lift the handset. Dial 833. Dial trunk port number to be used (001~400). Press Speaker to hang up.

  • Page 170

    Method 2 (follows the pre-defined destination in Program 24-05-01) Set Automatic Trunk Forwarding: The Speed Dial bin must be defined in Program 13-04-01 for the line to forward. Lift the handset. Dial 702. Dial the Department Group number (01~64) to be defined. Press Speaker to hang up.

  • Page 171: Call Forwarding/do Not Disturb Override

    Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through. Conditions None Default Settings Disabled System Availability Terminals...

  • Page 172

    Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-01 MLT, SLT Bypass Call 0 ~ 9, Maximum of eight Customize the Service Code which is to be digits used for Call Forwarding/DND Override. Single Digit Service Code Setup –...

  • Page 173: Call Monitoring

    Call Monitoring Description Call Monitoring allows selected multiline terminal users to monitor another user’s conversation without participating. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party. The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversation or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal or state laws.

  • Page 174

    While being monitored, an extension cannot receive Voice Over. When a monitored extension places a call on hold, Call Monitor is automatically finished. With Program 20-13-10 set to 1, a call which is being Monitored can be placed on park by the originator of the outside call, but only the outside caller is placed in park.

  • Page 175

    Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-08 MLT, SLT Barge-In 0 ~ 9, Maximum of eight Determine what the service code should be for digits an internal party to use the Barge-In feature. Single Digit Service Code Setup –...

  • Page 176

    Program Program Name/Description Input Data Default Number 20-13-16 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Barge-In, Receive 1 = On Turn Off or On an extension user ability to Barge-In at the receiving extension (i.e., Barge-In receive).

  • Page 177

    Operation The call must be set up for about 10 seconds before it can be Monitored. Listen for busy/ring or busy tone. To Call Monitor after calling a busy extension: Call a busy extension. Press the Barge-In key (Program 15-07 or SC 851: 34). - OR - The following steps are not available for DISA or Tie Line trunks.

  • Page 178: Call Redirect

    Call Redirect Description Call Redirect allows a multiline terminal user to transfer a call to a predefined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.

  • Page 179

    Related Features None Guide to Feature Programming Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign functions to multiline terminal line keys. 0 ~ 99 (Normal Function Code 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code 852 by default)

  • Page 180: Call Waiting/camp-on

    Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls.

  • Page 181

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-23 Service Code Setup (for Setup/Entry Operation) – Second Call for DID/DISA/DIL 0 ~ 9, Maximum of eight This service code enables Second Call to each digits extension when Program 20-09-01 (Second Call) is set to 0 (disable).

  • Page 182

    Program Program Name/Description Input Data Default Number Multiline Telephone Basic Data Setup – Hold 15-02-06 0 = Normal (Common) Key Operating Mode 1 = Exclusive Hold Set the function of the Multiline Hold key. Hold can activate normal Hold or Exclusive Hold. Multiline Telephone Basic Data Setup –...

  • Page 183

    Program Program Name/Description Input Data Default Number 20-09-01 Class of Service Options (Incoming Call 0 = Off COS 1 ~ 15 = 1 Service) – Second Call for DID/DISA/DDI/ 1 = On DIL/ E&M Override Turn Off or On an extension ability to receive a second call from a DID, DISA, DIL, or tie line caller.

  • Page 184

    Operation To Camp-On a busy extension: Call the busy extension. Dial or press the Camp-On key (Program 15-07 or SC 851: 35). Do not hang up.  To camp-on to a trunk, refer to Trunk Queuing/Camp-On. To cancel a Camp-On request: Hang up.

  • Page 185: Central Office Calls, Answering

    Central Office Calls, Answering Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 400 trunks are available. For additional information on making trunks ring, refer to Ring Groups.

  • Page 186

    After successful measurement, the option to copy the same settings to all analog trunks is shown. Side Tone Auto Setup is only available when the system is in an idle condition. Conditions The incoming ring group assignment programmed in Program 41-03-01 overrides the setting in Program 22-05-01.

  • Page 187

    Related Features  Call Forwarding  Contact Centre  Directed Call Pickup  Direct Inward Dialing (DID)  Direct Inward Line (DIL)  Direct Inward System Access (DISA)  Do Not Disturb  Group Call Pickup  ISDN Compatibility  Line Preference ...

  • Page 188

    Program Program Name/Description Input Data Default Number 11-11-21 Service Code Setup (for Setup/Entry Operation) – Check Incoming Ring Tones 0 ~ 9, Maximum of eight Check incoming ring tones used for registration digits and setup. Service Code Setup (for Service Access) – 11-12-30 MLT, SLT Specified Trunk Answer...

  • Page 189

    Program Program Name/Description Input Data Default Number Basic Extension Data Setup – Restriction for 15-01-05 0 = No Outgoing Disable on Incoming Line 1 = Yes Enable (1)/Disable (0) supervised dial detection for an extension. Multiline Telephone Basic Data Setup – 15-02-01 0 = Japanese Display Language Selection...

  • Page 190

    Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign functions to multiline terminal line keys. 0 ~ 99 (Normal Function Code 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code 852 by default) DESI-less Page Setup –...

  • Page 191

    Program Program Name/Description Input Data Default Number 20-13-13 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Continued Dialing (DTMF) Signal 1 = On on ICM Call Turn Off or On an extension user ability to use Continued Dialing, which allows DTMF signal sending while talking on extension.

  • Page 192

    Program Program Name/Description Input Data Default Number System Options for Incoming Calls – DIL No 22-01-04 0 ~ 64800 seconds Answer Recall Time 0 = No Overflow A DIL that rings its programmed destination longer than this interval diverts to the DIL No Answer Ring Group (set in Program 22-08).

  • Page 193

    Program Program Name/Description Input Data Default Number 22-06-01 Normal Incoming Ring Mode 0 = No Ring Indicate whether the trunks in the Ring Group 1 = Ring assigned in Program 22-04-01 should ring or not ring. 22-07-01 DIL Assignment Day/Night Modes (1 ~ 8): No Setting Assign the destination extension for each DIL Extension Number (maximum of...

  • Page 194

    Operation To answer an incoming trunk call: Lift the handset. To use Universal Answer to answer a call ringing over the Paging system: Go off-hook.  Depending on system programming, this may answer the call and you can skip Step 2. Dial ...

  • Page 195: Central Office Calls, Placing

    Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. To place a call the user can: Press Line Keys Press a Trunk Group Key Press a Trunk Group Routing (dial 9) Key...

  • Page 196

    Conditions If the trunk name seize display is enabled in programming, the Call Timer starts automatically after the user places a trunk call. Disabling the trunk name seize display also disables the Call Timer. The system can automatically select the correct line to use based on the number dialed and the time.

  • Page 197

    Related Features  Alphanumeric Display  Automatic Route Selection (ARS)  Call Appearance (CAP) Keys  Code Restriction  Dial Tone Detection  Handsfree Answerback/Forced Intercom Ringing  Long Conversation Cutoff  Microphone Cutoff  Programmable Function Keys  Trunk Groups ...

  • Page 198

    Program Program Name/Description Input Data Default Number 11-11-13 Service Code Setup (for Setup/Entry Operation) – Display Language Selection for 0 ~ 9, Maximum of eight Multiline Terminal digits Select the service code which can be used at an extension to change the displayed language on a multiline terminal display.

  • Page 199

    Program Program Name/Description Input Data Default Number Analog Trunk Data Setup – Loop Start/ 14-02-14 0 = Disable Ground Start 1 = Enable Select Loop start or Ground start for the trunk. Trunk Group – Trunk Group Number 14-05-01 Trunk Port 1 ~ 400 = Default = Trunks Priority 1 ~ 400 1 ~ 400 assigned...

  • Page 200

    Program Program Name/Description Input Data Default Number Multiline Telephone Basic Data Setup – 15-02-08 0 = Preselect Automatic Handsfree 1 = One-Touch (Automatic Set whether pressing a key accesses a Handsfree) One-Touch Key or Preselects the key. Single Line Telephone Basic Data Setup – 15-03-03 0 = Normal Terminal Type...

  • Page 201

    Program Program Name/Description Input Data Default Number System Options for Outgoing Calls – 21-01-16 0 ~ 64800 seconds Supervise Dial Detection Timer With the Outgoing Disable on Incoming Line feature, if dial tone is not detected after the extension answers an incoming line, the system determines the call is unable to complete and releases the DTMF receiver.

  • Page 202

    Operation To place a call over a trunk group: Go off-hook. Dial 804. Dial trunk group number (001~100). Dial the number. - OR - At the multiline terminal, press the trunk group key (Program 15-07-01 or SC 851: 02 + group).

  • Page 203: Class Of Service

    Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes. This lets you program a different set of dialing options for daytime operation, nighttime operation and even during lunch breaks.

  • Page 204

    Default Settings The attendant (extension 101) has Class of Service 15 in all Night Service modes. All other extensions have Class of Service 1 in all Night Service modes. If changing Class of Service via Service Code: An extension can use Service Code 777 to change another extension Class of Service (Program 20-13-28 = 1).

  • Page 205

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-24 Service Code Setup (for Setup/Entry Operation) – Change Station Class of 0 ~ 9, Maximum of eight Service digits If required, change the Service Code a user dials to change an extension Class of Service. 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8...

  • Page 206

    Program Program Name/Description Input Data Default Number 20-07-11 Class of Service Options (Administrator 0 = Off COS 1 ~ 14 = 0 Level) – Forced Trunk Disconnect (analog 1 = On COS 15 = 1 trunk only) Turn Off or On an extension user ability to use Forced Trunk Disconnect.

  • Page 207

    Program Program Name/Description Input Data Default Number 20-07-23 Class of Service Options (Administrator 0 = Off COS 1 ~ 15 = 0 Level) – CO Message Waiting Indication 1 = On Callback Number Programming Enable (1)/Disable (0) an extension ability to receive CO Message Waiting Indication.

  • Page 208

    Program Program Name/Description Input Data Default Number 20-08-06 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Toll Restriction Override 1 = On Turn Off or On Toll Restricting Override (Service Code 663). 20-08-07 Class of Service Options (Outgoing Call 0 = Off...

  • Page 209

    Program Program Name/Description Input Data Default Number 20-08-15 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Block Outgoing Caller ID 1 = On Turn Off or On a user Class of Service from automatically blocking outgoing Caller ID information when a call is placed.

  • Page 210

    Program Program Name/Description Input Data Default Number 20-08-24 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Display Indication for Emergency 1 = On Call by Remote Inspection Enable(1) or Disable(0) an extension’s ability to display indication for emergency call by remote inspection.

  • Page 211

    Program Program Name/Description Input Data Default Number 20-09-07 Class of Service Options (Incoming Call 0 = Off COS 1 ~ 15 = 1 Service) – Call Queuing 1 = On Turn Off or On an extension user ability to have calls queued if a call rings the extension when it is busy.

  • Page 212

    Program Program Name/Description Input Data Default Number Class of Service Options (Answer Service) – 20-10-08 0 = Off COS 1 ~ 15 = 1 Virtual Extension Off-Hook Answer 1 = On Turn Off or On an extension user ability to answer an incoming call on a Call Arrival (CAR)/Secondary Incoming Extension (SIE)/ Virtual Extension simply by lifting the handset.

  • Page 213

    Program Program Name/Description Input Data Default Number 20-11-09 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 1 Service) – Group Hold Initiate 1 = On Turn Off or On an extension ability to initiate a Group Hold.

  • Page 214

    Program Program Name/Description Input Data Default Number 20-11-18 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 0 Service) – No Recall 1 = On Allow (0)/Deny (1) answered Transferred calls from recalling the originating extension. 20-11-19 Class of Service Options (Hold/Transfer 0 = Off...

  • Page 215

    Program Program Name/Description Input Data Default Number 20-11-28 Class of Service Options (Hold/Transfer 0 = Normal COS 1 ~ 15 = 0 Service) – Both Ring Enhancement 1 = Enhanced 0 = Normal (default) rings on other extension when the other paired extension is busy (not idle).

  • Page 216

    Program Program Name/Description Input Data Default Number 20-13-06 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Automatic Off-Hook Signaling 1 = On (Automatic Override) Allow a busy extension user to Manually (0) or Automatically (1) receive off-hook signals.

  • Page 217

    Program Program Name/Description Input Data Default Number 20-13-15 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Barge-In, Initiate 1 = On Turn Off or On an extension user ability to barge-in on other's calls. 20-13-16 Class of Service Options (Supplementary 0 = Off...

  • Page 218

    Program Program Name/Description Input Data Default Number 20-13-24 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Privacy Release by Pressing Line 1 = On Turn Off or On a user ability to press a line key to barge into an outside call.

  • Page 219

    Program Program Name/Description Input Data Default Number 20-13-35 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Block Camp-On 1 = On Turn Off or On an extension user ability to block callers from dialing to camp-on. 20-13-36 Class of Service Options (Supplementary 0 = Off...

  • Page 220

    Program Program Name/Description Input Data Default Number 20-13-47 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Station Number Display 1 = On Determine if a station Number is displayed (On) or not displayed (Off) in the LCD when the phone is idle.

  • Page 221

    Program Program Name/Description Input Data Default Number Class of Service Options for DISA/E&M – 20-14-02 0 = Off COS 1 ~ 15 = 1 Trunk Group Routing/ARS Access 1 = On Enable/Disable a DISA or tie trunk caller ability to dial 9 for Trunk Group Routing or Automatic Route Selection (ARS).

  • Page 222

    Operation To change an extension Class of Service (via Service Code 677): Press Speaker. Dial 677. Dial the extension number you want to change.  You see: MODE1:nn Press Hold to leave the current value unchanged. The extension you dial may be set to block your attempt to change their Class of Service. Enter the Day 1 Mode Class of Service for the extension you selected in step 3 and press Hold.

  • Page 223: Clock/calendar Display

    Clock/Calendar Display Description The system uses Clock/Calendar Display for: Central Office Calls (Access Maps) Station Message Detail Recording Class of Service (Class) System Reports Direct Inward Lines Toll Restriction (Class) Display Telephones Trunk Group Routing Night Service (Automatic) Voice Mail Programmable Trunk Parameters Voice Response System Ring Groups...

  • Page 224

    System Availability Terminals All Multiline Terminals with Display Required Component(s) None Related Features  Class of Service  Night Service  Single Line Telephones, Analog 500/2500 Sets  InMail  Voice Mail Integration (Analog) Guide to Feature Programming Program Program Name/Description Input Data Default Number...

  • Page 225

    Program Program Name/Description Input Data Default Number Time and Date – Hour 10-01-05 00 ~ 23 No Setting Enter two digits (00 ~ 23) for the hour. Time and Date – Minute 10-01-06 00 ~ 59 No Setting Enter two digits (00 ~ 59) for the minutes. Time and Date –...

  • Page 226

    Program Program Name/Description Input Data Default Number System Options for Multiline Telephones – 20-02-07 1 ~ 8 Time and Date Display Mode Type 1 = (12 hour) Select the display mode (type 1 ~ 8) for Time 10 MAR TUE 3:15PM and Date (i.e., time and date format).

  • Page 227: Code Restriction

    Code Restriction Description Code Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and 960 extensions Conditions If a Code Restriction Class has the same entries in both a permit and restriction table, the...

  • Page 228

    (permitted) telephone numbers. Use this table when you want to restrict most calls. To allow all users to dial only area code 203, for example, enter 1203 in the Permit Code Table. 1 + 203 + NNX + nnnn are the only numbers users can dial. (If the same Code Restriction Class has both Permit and Restrict Code Tables, the system restricts calls that you enter only in the Restrict Code Table.

  • Page 229

    Tie Line Code Restriction Enhanced 34-01-05: E&M Tie Line Basic Setup – System Code Restriction, if In Program this option is 21-05-13: Code Restriction Class – set to 0, the system follows the setting in Program to determine whether or not the Code restriction setting in Restriction of Tie Line Calls Program 34-08 is to be followed.

  • Page 230

    Guide to Feature Programming Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Toll Restriction 14-01-08 0 = Restriction Disabled (No) For each trunk, enter 1 to Enable Toll 1 = Restriction Enabled (Yes) Restriction; enter 0 to Disable Code Restriction. Multiline Telephone Basic Data Setup –...

  • Page 231

    Program Program Name/Description Input Data Default Number System Options for Outgoing Calls – 21-01-17 Digits 1 ~ 9 Restriction Digit in Outgoing Disable on Incoming Line With the Outgoing Disable on Incoming Line feature, determine the number of digits to be dialed before the call should be disconnected.

  • Page 232

    Program Program Name/Description Input Data Default Number Toll Restriction Class – Restriction for 21-05-10 0 = Does Not Restrict Group Speed Dials 1 = Following Restriction Check For the Toll Restriction Class you select, Enable (1) or Disable (0) Code Restriction for Group Speed Dialing numbers.

  • Page 233

    Program Program Name/Description Input Data Default Number Toll Restriction Table Data Setup – Permit 21-06-06 Dial (maximum of 12 digits) Table 1 ~ 4 = No Code Table Setting Program codes into the Permit Code Tables. Toll Restriction Table Data Setup – Deny 21-06-07 Dial (maximum of 12 digits) Table 1 ~ 4 = No...

  • Page 234: Code Restriction Override

    Code Restriction Override Description Code Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 900 calls and then provide a Code Restriction Override code to your attendant and executives.

  • Page 235

    Program Program Name/Description Input Data Default Number 11-11-34 Service Code Setup (for Setup/Entry MLT, SLT Operation) – Temporary Toll Restriction 0 ~ 9, Maximum of eight Override digits If required, change the service code (775) for Temporary Toll Restriction Override. 11-11-36 Service Code Setup (for Setup/Entry MLT, SLT...

  • Page 236

    Program Program Name/Description Input Data Default Number SMDR Output Options – Toll Restricted Call 35-02-01 0 = Not Displayed SMDR can include or exclude calls blocked by 1 = Displayed Toll Restriction. SMDR Output Options – PBX Calls 35-02-02 0 = Not Displayed When the system is behind a PBX, SMDR can 1 = Displayed include all calls or just calls dialed using the...

  • Page 237

    Program Program Name/Description Input Data Default Number SMDR Output Options – CLI Output When 35-02-13 0 = Not Displayed DID to Trunk 1 = Displayed Determine if the CLI output should be displayed for DID. SMDR Output Options – Date 35-02-14 0 = Not Displayed Determine whether the date should be...

  • Page 238

    Walking Code Restriction 663?

  • Page 239

    Temporary Code Restriction Override service code be changed 775?

  • Page 240

    Operation To temporarily override a restricted extension Code Restriction: You can override restriction for only one call at a time. At the multiline terminal, press Speaker. - OR - At single line telephone, lift the handset. Dial 875. Dial the 4-digit Code Restriction Override code. ...

  • Page 241: Code Restriction, Dial Block

    Code Restriction, Dial Block Description Code Restriction, Dial Block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk. A user must enter a 4-digit personal code to enable/disable this feature.

  • Page 242

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-10-17 Service Code Setup (for System Administration) – Dial Block by Supervisor 0 ~ 9, Maximum of eight Assign a service code used by the supervisor to digits set Dial Block for another extension. 11-11-33 Service Code Setup (for Setup/Entry MLT, SLT...

  • Page 243

    Dial the 4-digit Dial Block Code (as set in programming). Dial 1.  Confirmation tone is heard. Press Speaker or replace the handset to hang up. To release Dial Block: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 700.

  • Page 244: Conference

    Conference Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user can set up a multiple-party telephone meeting without leaving the office. The GCD-CP10 provides 64 (96 when the analog modem function is not used) conference ports, to allow any number of internal or external parties to be conferenced together for a limit of 32 parties.

  • Page 245

    Set up a Conference with a co-worker in your immediate work area. DISA and Tie Line users may use the Barge-In feature on a Conference call if they know the service code and are permitted in their DISA/Tie Line Class of Service. Meet Me Conference lets an extension user set up a Conference via Paging.

  • Page 246

    Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-08 MLT, SLT Barge-In 0 ~ 9, Maximum of eight Determine what the service code should be for digits an internal party to use the Barge-In feature. Service Code Setup (for Service Access) –...

  • Page 247

    Program Program Name/Description Input Data Default Number 20-11-21 Class of Service Options (Hold/Transfer 0 = Allow COS 1 ~ 15 = 0 Service) – Restriction for Tandem Trunking 1 = Deny on Hang Up Allow/Deny an extension users’ ability to set up a tandem/conference call automatically when they hang up.

  • Page 248

    , press the line or Call Appearance (CAP) key for a call previously added to the With an outside call Conference. The unanswered call drops and the initiator is back into the Conference call.  Press the Conf softkey on the multiline terminal Adding an Intercom call to an outside Conference call: display or Conf twice to re-establish the Conference.

  • Page 249

    To exit a Conference with internal and outside conference members without affecting the other parties: Multiline Terminal Hang up.  If you press Hold while on a call with two outside callers, the outside callers hear what is programmed in Program 10-04-01. Single Line Telephone Hang up.

  • Page 250

    To Transfer a Call into a Conference: While on a call, press Hold. Dial the Transfer to Conference service code (default = 724).  If the telephone does not have the proper COS, a warning tone is sent. After the user hangs up, the system automatically places a Callback to the extension.

  • Page 251: Conference – Remote

    Conference – Remote Description The Remote Conference feature enhances the built in conference capabilities of the SV9100 by allowing outside parties to dial a Remote Conference pilot number and password to connect to a Conference call. The conference circuits on the CPU are used to join each party to the conference. A maximum of 32 conference participants is possible for one Conference.

  • Page 252

    If Program 20-34-06 is set to normal and no VRS license exists in the system you will get ring no answer (RNA) when calling the Remote Conference pilot. Default Settings None System Availability Terminals All Terminals Required Component(s) Remote Conference license (0047) Port License (0300) Version 1 Enhancement license (0411) VRS Port License (1001) –...

  • Page 253

    Program Program Name/Description Input Data Default Number 20-13-46 Class of Service Options (Supplementary 0 = Disabled COS 1 ~ 15 = 1 Service) – Remote Conference 1 = Enabled Set Class of Service option for Remote conference. Remote Conference Group Setting – 20-34-01 Maximum of 12 characters.

  • Page 254

    Operation Joining a Remote Conference Call: Internal Party: Lift the handset and dial the extension number of the Remote Conference pilot number (assigned in Program 11-19-01). - OR - External Party: Dial the telephone number for the Remote Conference pilot number (assigned in Program 11-19-01).

  • Page 255: Conference, Voice Call/privacy Release

    Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call. The system releases the privacy on the trunk, and other users can just press the trunk line key to join the call.

  • Page 256

    Related Features  Caller ID  Conference  Programmable Function Keys Guide to Feature Programming Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Privacy Mode 14-01-19 0 = Disable (No) Toggle Option 1 = Enable (Yes) Determine if a trunk should be able to be toggled to a private/non-private line (0 = Disabled, 1 = Enabled).

  • Page 257

    Operation To join a Voice Call Conference (if invited): After Conference request, press indicated line key.  A Conf indication is displayed on both telephones.  A trunk with privacy release or Voice Call Conference blinks. To exit a Voice Call Conference without affecting the other parties: Press Speaker to hang up.

  • Page 258: Contact Centre

    Contact Centre Description Contact Centre (ACD) uniformly distributes calls among agents of a programmed Contact Centre Group. When a call rings into a Contact Centre Group, the system automatically routes the call to the agent that has been idle the longest. Contact Centre is much more sophisticated and comprehensive than Department Calling and other group services –...

  • Page 259

    waiting call rings into the first agent in either group that becomes free. You can assign a Contact Centre Group with any combination of 1st Announcement, 2nd Announcement and overflow methods. You can have, for example, a Technical Service group that plays only the 2nd Announcement to callers and then immediately overflows to Voice Mail.

  • Page 260

    Example: With this example, Contact Centre works as follows: Example 1: Log In with AIC 789 During Mode Pattern 1, Contact Centre agents belong to Contact Centre groups 1, 2, and 16 at the same time. During Mode Pattern 2, Contact Centre agents belong to only Contact Centre group 1. During Mode Pattern 3~8, Contact Centre agents do not belong to any Contact Centre group and the Contact Centre extensions work as normal extensions.

  • Page 261

    Emergency Call If a Contact Centre Agent needs assistance with a caller, they can place an Emergency Call to their Contact Centre Group Supervisor. Once the supervisor answers the Emergency Call, they automatically monitor both the Contact Centre Agent and the caller. If the agent needs assistance, the supervisor can join in the conversation.

  • Page 262

    Automatic Rest Mode: When a Contact Centre Group has Automatic Rest Mode, the system automatically puts an agent’s telephone in Rest Mode if it is not answered. This ensures callers do not have to wait while Contact Centre rings an extension that is not answered.

  • Page 263

    Hotline Key Shows Agent Status An extension Hotline key provides the normal Busy Lamp Field (BLF) for co-workers and a unique BLF for Contact Centre Agents. Like the supervisor’s DSS Console BLF, the unique BLF shows when the covered agent is in service, out of service or busy on a call. This enhanced BLF gives a department manager, for example, Contact Centre Group monitoring abilities without having to become a supervisor with a DSS Console.

  • Page 264

    Queue Status Display with Scrolling: When all agents in a Contact Centre Group are unavailable, an incoming call queues and causes the Queue Status Display to occur on the Contact Centre Group Supervisor and/or agent’s display (based on the Class of Service).

  • Page 265

     Do not use both Program 41-15-01~02 and Program 41-20-01~05 to set the Contact Centre queue alarm. Select either one or the other for the system to follow. Available in Program Available in Program Feature 41-15-01~02 41-20-01~05 Queue Status Display Queue Status Display Time Alarm...

  • Page 266

    This works for both AIC and Normal Agents. The Skill levels are based on the Login ID that the Agents use. Refer to the NEC Contact Centre Installation Manual for setup instructions. Contact Centre Caller ID Based Routing The SV9100 can allocate a Contact Centre incoming call to an agent by using Caller ID registered in a buffer.

  • Page 267

    Conversation Recording is programmed system-wide – it is not Contact Centre feature-specific. Up to 16 channels (speech paths) are available when using the DSP with VRS installed on the GCD-CP10 for messages. When the PGD(2)-U10 ADP is providing the 1st Delay Announcements, it continues to play until the call is answered, abandoned, or the time in 41-10-04 expires and starts to play the 2nd Delay Announcement.

  • Page 268

    Initially, the SVR2 will come pre-installed with Windows 7 Embedded Standard OS and support the setup and deployment of the NEC UC Suite and NEC Contact Centre. The UNIVERGE SV9100 system does not buffer the Contact Centre Statistics when the PC running the Contact Centre Server application is not connected.

  • Page 269

    Related Features  Direct Inward Dialing (DID)  Music on Hold  Night Service  InMail  Voice Mail Integration (Analog) Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Contact Centre) – 11-13-01 MLT, SLT Contact Centre LogIn/Log Out (for KTS) Maximum of eight digits...

  • Page 270

    Program Program Name/Description Input Data Default Number Service Code Setup (for Contact Centre) – 11-13-12 Change Agent Contact Centre Group by Maximum of eight digits Supervisor 0 ~ 9, When using service code 669 to change an agent Contact Centre group, the supervisor must enter a 2-digit number for the group.

  • Page 271

    Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service (COS) to an Class of Service of Extensions All other extension. There are 15 Classes of Service that (1 ~ 15) can be assigned.

  • Page 272

    Program Program Name/Description Input Data Default Number DSS Console Lamp Table – Contact Centre 30-05-08 0 ~ 7 (Lamp Pattern Data) 6 (IW) Agent Emergency (Contact Centre DSS) Define the LED patterns for functions on the DSS consoles. Voice Announcement Service Option – VRS 40-10-01 0 = Not Used Fixed Message...

  • Page 273

    Program Program Name/Description Input Data Default Number Contact Centre Group Supervisor – 41-04-02 0 = Do Not receive any Contact Operation Type Centre incoming calls (No) 1 = Receive Contact Centre Assign the supervisor operating type. incoming calls in case of overflow (Busy) 2 = Receive Contact Centre incoming calls all the time (Yes)

  • Page 274

    Program Program Name/Description Input Data Default Number Overflow Options – Overflow Destination 41-08-02 0 = No Setting Assign the overflow mode (0 ~ 9), destination 1 ~ 64 = Group and announcement message types. Delay 65 = Overflow Table (Program Announcement functions are not available for 41-09) pilot number calls.

  • Page 275

    Program Program Name/Description Input Data Default Number ACI Delay Announcement – 2nd Delay 41-10-05 0 ~ 64800 seconds Announcement Sending Duration Set the time the 2nd Delay Announcement plays. After this time expires, the call disconnects. To keep the call in queue, set this time to 0.

  • Page 276

    Program Program Name/Description Input Data Default Number Night Announcement Setup – Night 41-12-02 0 ~ 96 Announcement ACI Port Number 0 = No Setting Define the ACI port to be used for the Night Announcement function. Night Announcement Setup – Night 41-12-03 0 ~ 64800 seconds Announce Sending Time...

  • Page 277

    Program Program Name/Description Input Data Default Number Options Setup – Off Duty Mode 41-14-08 0 = Cannot receive internal call Enable (1)/Disable (0) the agent’s ability to 1 = Can receive internal call receive internal calls in Off Duty Mode. Options Setup –...

  • Page 278

    Program Program Name/Description Input Data Default Number Queue Alarm Information – Number of Calls 41-15-01 0 ~ 400 in Queue to Activate Alarm Information 0 = No Alarm Define the number of calls that must be in queue before the Alarm Information is activated.

  • Page 279

    Program Program Name/Description Input Data Default Number Agent Identity Code Setup – Group Number 41-18-07 0 ~ 64 in Mode 5 0 = No Setting For each AIC table, define the group AIC Agents are in during mode 5. Agent Identity Code Setup – Group Number 41-18-08 0 ~ 64 in Mode 6...

  • Page 280

    Program Program Name/Description Input Data Default Number Queue Display Settings – Number of Calls in 41-20-01 1 ~ 400 Queue 0 = No Display Program 41-15 can also provide a queue alarm to the agents. The options in Program 41-20 should not be used if 41-15 is set.

  • Page 281

    Program Program Name/Description Input Data Default Number Caller ID Marking Setup – Agent Info for 41-24-02 0 = Agent Extension Number Caller ID 1 = Agent ID Set whether the Agent ID or extension number of the Agent is used to mark with the CID in the buffer.

  • Page 282

    Transferring Trunk Calls to the Pilot Number: While on an outside call, press Transfer. Dial the Pilot number. Hang up.  The call is transferred to the group. A Supervisor can monitor a call: When a agent is on an outside call, the supervisor presses the MONITOR key (Program 15-07-01 or SC 852: 15).

  • Page 283

    Single Line Telephone All AIC log ins become logged out. Lift the handset. Dial the AIC Log Out service code (Program 11-13-08). - OR - To log out of a group without using AIC, lift the handset. Dial the Log Out service code 655 (Program 11-13-02). Multiple Agent Log In: To Log In: Multiline Terminal...

  • Page 284

    Queue Status Display: When Logged Into Group With an idle multiline terminal, press the Queue Status Display Programmable Function Key (Code: 19).  The display indicates the number of calls in queue, the trunk name, and the time the call has been waiting.

  • Page 285

    Single Line Telephone Lift the handset.  A fast busy is heard. Dial 759. Hang up.

  • Page 286: Continued Dialing

    Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer, and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs). Two types of Continued Dialing are available: Continued Dialing for Intercom Calls Depending on an extension Class of Service, a multiline terminal user may dial additional digits after...

  • Page 287

    None Related Features  Pulse to Tone Conversion Guide to Feature Programming Program Program Name/Description Input Data Default Number Single Line Telephone Basic Data Setup – 15-03-03 0 = Normal Terminal Type 1 = Special Enter 1 for this option to allow a single line port to receive DTMF tones after the initial call setup.

  • Page 288: Cordless Dect Terminals

    Cordless DECT Terminals Description The Cordless DECT Terminals may be used with the UNIVERGE SV9100 KTS. The DTL-8R-1 TEL uses DECT Technology and is connected in tandem to a multiline terminal. Refer to specific DECT Owner’s Manual for more information on the DTL-8R-1 terminal.

  • Page 289

    When a message is received, the message icon is displayed. Synchronous Ringing does not apply to the cordless terminals. A beep indicates when the cordless terminal receives off-hook ringing. A spare battery is available as an Optional Available Part. A second battery is not shipped with the product.

  • Page 290

    CD-16DLCA Related Features  Cordless Telephone Connection Guide to Feature Programming  The items highlighted in gray are read only and cannot be changed. Program Program Name/Description Input Data Default Number ETU Setup (DLCA PKG Setup) – Terminal 10-03-01 0 = Not set Type (B1) 1 = Multiline Terminal Setup and confirm the Basic Configuration data...

  • Page 291

    Program Program Name/Description Input Data Default Number ETU Setup (DLCA PKG Setup) – Terminal 10-03-06 0 = Not set Type (B2) 6 = PGD(2)-U10 ADP (Paging) Setup and confirm the Basic Configuration data 7 = PGD(2)-U10 ADP (Tone for terminal type. Ringer) 8 = PGD(2)-U10 ADP (Door Box)

  • Page 292

    Program Program Name/Description Input Data Default Number 20-07-03 Class of Service Options (Administrator 0 = Off COS 1 ~ 15 = 1 Level) – Time Setting 1 = On Turn Off or On an extension user ability to set the Time via Service Code 728. 20-07-05 Class of Service Options (Administrator 0 = Off...

  • Page 293

    Program Program Name/Description Input Data Default Number 20-07-20 Class of Service Options (Administrator 0 = Off COS 1 ~ 14 = 0 Level) – SMDR Printout Accumulated 1 = On COS 15 = 1 Account Code Data Define if Accumulated Account Code Data is included in the SMDR Printout for each Class of Service.

  • Page 294

    Program Program Name/Description Input Data Default Number 20-08-06 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Toll Restriction Override 1 = On Turn Off or On Toll Restricting Override (Service Code 663). 20-08-07 Class of Service Options (Outgoing Call 0 = Off...

  • Page 295

    Program Program Name/Description Input Data Default Number 20-08-15 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Block Outgoing Caller ID 1 = On Turn Off or On a user Class of Service from automatically blocking outgoing Caller ID information when a call is placed.

  • Page 296

    Program Program Name/Description Input Data Default Number 20-09-04 Class of Service Options (Incoming Call 0 = Off COS 1 ~ 15 = 0 Service) – Notification for Incoming Call List 1 = On Existence Determine whether or not the CHECK LIST message is displayed to indicate a missed call.

  • Page 297

    Program Program Name/Description Input Data Default Number Class of Service Options (Answer Service) – 20-10-05 0 = Off COS 1 ~ 15 = 1 Directed Call Pickup for Own Group 1 = On Turn Off or On Directed Call Pickup for calls ringing an extension Pickup Group (Service Code 756).

  • Page 298

    Program Program Name/Description Input Data Default Number 20-11-06 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 1 Service) – Unscreened Transfer (Ring 1 = On Inward Transfer) Turn Off or On an extension ability to use Unscreened Transfer.

  • Page 299

    Program Program Name/Description Input Data Default Number 20-11-16 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 1 Service) – Call Redirect 1 = On Turn Off or On an extension user ability to transfer a call to a predefined destination (such as an operator, voice mail, or another extension) without answering the call.

  • Page 300

    Program Program Name/Description Input Data Default Number 20-11-25 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 1 Service) – Transfer Park Call 1 = On Turn Off or On an extension user ability to transfer a parked call. 20-13-01 Class of Service Options (Supplementary 0 = Off...

  • Page 301

    Program Program Name/Description Input Data Default Number 20-13-12 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Room Monitor, Extension Being 1 = On Monitored Turn Off or On an extension ability to be monitored by other extensions.

  • Page 302

    Program Program Name/Description Input Data Default Number 20-13-21 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Extension Name 1 = On Turn Off or On an extension user ability to program the name. 20-13-22 Class of Service Options (Supplementary 0 = Off...

  • Page 303

    Program Program Name/Description Input Data Default Number 20-13-31 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Connected Line Identification 1 = On (COLP) Define the supplementary feature availability for each extension Class of Service (COS). 20-13-32 Class of Service Options (Supplementary 0 = Off...

  • Page 304

    Program Program Name/Description Input Data Default Number 20-13-42 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Extension Data Swap Enabling 1 = On Turn Off or On an extension user ability to use the Station Relocation feature.

  • Page 305

    Press TALK to exit.  Function keys F1 ~ F8 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature (FNC), or Recall. When assigned, these keys operate the same as on an NEC multiline terminal.  When initially installed, function keys F1~F8 default to Line keys 1~8 respectively and Off-Hook Ringing defaults to ON.

  • Page 306: Cordless Telephone Connection

    Cordless Telephone Connection Description When using an APR-L for DTL telephones a cordless telephone (2500-type) can be connected to a multiline terminal. The GCD-4LCF with GPZ-4LCF Daughter Board, GCD-8LCF with GPZ-8LCF Daughter Board also support cordless telephones, but this feature refers to multiline terminal cordless connection. Conditions A voice announced internal call to the multiline terminal does not ring the cordless telephone.

  • Page 307

    Default Settings None System Availability Terminals Any DTL terminal with an APR-L Unit except the DTL-2DT-1 TEL Required Component(s) 2500-type cordless Single Line Telephone Related Features  Ancillary Device Connection  Class of Service...

  • Page 308

    Guide to Feature Programming  The items highlighted in gray are read only and cannot be changed. Program Program Name/Description Input Data Default Number ETU Setup (DLCA PKG Setup) – Terminal 10-03-01 0 = Not set Type (B1) 1 = Multiline Terminal Setup and confirm the Basic Configuration data 3 = Bluetooth Cordless Handset for terminal type (B1).

  • Page 309

    Program Program Name/Description Input Data Default Number ETU Setup (DLCA PKG Setup) – Multiline 10-03-08 0 = DT3 Telephone Type 1 = Dterm8 Read only program that shows the type of 2 = Dterm7 multiline terminal connected to the port. ETU Setup (DLCA PKG Setup) –...

  • Page 310

    Program Program Name/Description Input Data Default Number 20-07-11 Class of Service Options (Administrator 0 = Off COS 1 ~ 14 = 0 Level) – Forced Trunk Disconnect (analog 1 = On COS 15 = 1 trunk only) Turn Off or On an extension to use Forced Trunk Disconnect.

  • Page 311

    Program Program Name/Description Input Data Default Number 20-07-25 Class of Service Options (Administrator 0 = Off COS 1 ~ 15 = 0 Level) – Set/Cancel Caller ID Refuse 1 = On Enable/Disable an extension user ability to set or cancel Caller ID Refuse. 20-07-26 Class of Service Options (Administrator 0 = Off...

  • Page 312

    Program Program Name/Description Input Data Default Number 20-08-11 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Protect for the Call Mode 1 = On Switching from Caller When an extension is set to ring mode for ICM calls, enabling this option prevents callers from changing the call to voice announce mode.

  • Page 313

    Program Program Name/Description Input Data Default Number 20-09-01 Class of Service Options (Incoming Call 0 = Off COS 1 ~ 15 = 1 Service) – Second Call for DID/DISA/DIL/ 1 = On E&M Override Turns Off or On the extension ability to receive a second call from a DID, DISA, DIL, or tie line caller.

  • Page 314

    Program Program Name/Description Input Data Default Number Class of Service Options (Answer Service) – 20-10-07 0 = Off COS 1 ~ 15 = 0 Automatic Off-Hook Answer 1 = On Turns Off or On an extension to use Universal Auto Answer (no service code required). Class of Service Options (Answer Service) –...

  • Page 315

    Program Program Name/Description Input Data Default Number 20-11-12 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 0 Service) – Call Forwarding Off-Premise 1 = On (External Call Forwarding) Turn Off or On setting up Call Forwarding Off-Premise at the extension.

  • Page 316

    Program Program Name/Description Input Data Default Number 20-11-21 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 0 Service) – Restriction for Tandem Trunking 1 = On on Hang Up Allow/Deny an extension user ability to set up a tandem/conference call automatically when they hang up.

  • Page 317

    Program Program Name/Description Input Data Default Number 20-13-06 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Automatic Off-Hook Signaling 1 = On (Automatic Override) Allow a busy extension user to Manually (0) or Automatically (1) receive off-hook signals.

  • Page 318

    Program Program Name/Description Input Data Default Number 20-13-17 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Barge-In Tone/Display (Intrusion 1 = On Tone) Turn Off or On the Barge-In (Intrusion) Tone. If disabled, this also turns off the Barge-In display at the called extension.

  • Page 319

    Program Program Name/Description Input Data Default Number 20-13-28 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Allow Class of Service to be 1 = On Changed Turn Off or On the ability of an extension COS to be changed via Service Code 677.

  • Page 320

    Program Program Name/Description Input Data Default Number 20-13-42 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Extension Data Swap Enabling 1 = On Turn Off or On an extension user ability to use the Station Relocation feature.

  • Page 321

    Operation To make a call using a cordless single line telephone: Go off-hook. Dial the station number or dial the Trunk Access Code and telephone number. To answer a call using a cordless single line telephone: When the multiline terminal is ringing, the incoming call can be answered by the cordless single line telephone user by going off-hook, when ringing line preference is assigned for the multiline terminal.

  • Page 322: Data Line Security

    Data Line Security Description Data Line Security protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine. Conditions When a multiline terminal and a single line telephone are assigned for Data Line Security, Tone Override/Voice Override and Call Alert...

  • Page 323

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 20-09-05 Class of Service Options (Incoming Call 0 = Off COS 1 ~ 15 = 1 Service) – Signal/Voice Call 1 = On Turn Off or On an extension user ability to enable Handsfree Answerback or Forced Intercom Ringing for their incoming Intercom calls.

  • Page 324: Delayed Ringing

    Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines, Secondary Incoming Extensions, Virtual Extensions, and Call Arrival Keys. Conditions An extension user can answer an outside call just by lifting the handset (depending on programming).

  • Page 325

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 14-07-01 Trunk Access Map Setup 0 = No access Access Maps Set up the Trunk Access Maps. This sets the 1 = Outgoing access only 1 ~ 400 = Trunk access options for trunks.

  • Page 326

    Program Program Name/Description Input Data Default Number System Options for Incoming Calls – DIL No 22-01-04 0 ~ 64800 seconds Answer Recall Time 0 = No Overflow A DIL that rings its programmed destination longer than this time diverts to the DIL No Answer Ring Group (set in Program 22-08).

  • Page 327

    To program a CAR/SIE/VE key on a phone: Press Speaker. Dial 852. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold once for Immediate Ring (skip to step 8 for Delayed Ring). Dial the mode number in which the key rings.

  • Page 328: Department Calling

    Department Calling Description With Department Calling, an extension user can call an idle extension in a programmed Department Group (64 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number. The caller does not have to know any Sales department extension number.

  • Page 329

    User Log Out/Log In An extension user can log out and log in to a Department Calling Group. By logging out, the user removes their extension from the group. Once logged out, Department Calling bypasses their extension. When they log back in, Department Calling routes to their extension normally. All users can dial a code to log in or log out of their Department Calling Group.

  • Page 330

    Easily step call to an idle Department Group member if the member called is busy. A virtual extension can be programmed to receive multiple calls which can camp-on to the extension – no analog port is required. An extension user can Transfer a call to a Department Group Pilot number. If unanswered, the call recalls (depending on programming) the transferring extension after the Transfer Recall Time (Program 24-02-04).

  • Page 331

    Priority Routing Department Calling Priority Call Routing Telephone on a call Telephone on a call Priority 1 Priority 1 Priority 1 CALL Telephone on a call Priority 2 Priority 2 Priority 2 Priority 3 Priority 3 Priority 3...

  • Page 332

    Circular Routing Department Calling Circular Routing CALL 1 CALL 2 CALL 3 CALL 4...

  • Page 333

    System Availability Terminals All Terminals Required Component(s) VRS for Messaging Related Features  Call Arrival (CAR) Keys  Call Forwarding  Department Calling  Transfer  InMail  Voice Response System (VRS) Guide to Feature Programming Program Program Name/Description Input Data Default Number Department Group Pilot Numbers –...

  • Page 334

    Program Program Name/Description Input Data Default Number 11-11-27 Service Code Setup (for Setup/Entry Operation) – Destination of Automatic 0 ~ 9, Maximum of eight Transfer Each Extension Group digits Set the service code for setting the destination for immediate automatic transfer for ICM and transferred calls to Department Groups.

  • Page 335

    Program Program Name/Description Input Data Default Number Department Group Basic Data Setup – 16-01-03 0 = Normal (Intercom caller to Department Routing When Busy (Auto Step busy department member hears Call) busy) Set how the system routes an Intercom call to a 1 = Circular (Intercom callers to busy Department Group member.

  • Page 336

    Program Program Name/Description Input Data Default Number 16-03-01 Secondary Department Group Extension Number No Setting Assign extensions to multiple Department Maximum of eight digits Groups and set the priority assignment. Each Priority Order Secondary Department Group can have up to 0 ~ 9999 16 extensions assigned.

  • Page 337

    Program Program Name/Description Input Data Default Number Incoming Call Trunk Setup – Incoming Type 22-02-01 Incoming Type for Day/Night Mode (1 ~ 8): If you want a trunk to be a DIL to a Department Group, assign Service Type 4 for each Night 0 = Normal Service Mode.

  • Page 338

    Dial 750 + 1. - OR - Press Department Calling Log In key (Program 15-07-01 or SC 851: 46).  The key lights while you are logged out. To log back in to your Department Calling Group: When you log back in, Department Calling routes calls to your extension. Press Speaker.

  • Page 339: Department Step Calling

    Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable. Department Step Calling also allows an extension user to cycle through the members of a Department Group.

  • Page 340

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-12-07 Service Code Setup (for Service MLT, SLT Access) – Step Call 0 ~ 9, Maximum of eight digits If required, customize the Step Call service code used by an extension user.

  • Page 341: Dialing Number Preview

    Dialing Number Preview Description Dialing Number Preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions An extension user cannot edit the displayed number. To place an outgoing call, an extension user must have outgoing access to a line, CAP or trunk group key.

  • Page 342

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service (1 ~ 15) to Class of Service of Extensions extensions.

  • Page 343: Dial Pad Confirmation Tone

    Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.

  • Page 344

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-19 Service Code Setup (for Setup/Entry Operation) – Key Touch Tone On/Off 0 ~ 9, Maximum of eight If required, change the service code to enable digits or disable the Key Touch Tone. Operation To enable/disable Dial Pad Confirmation Tone: Pick up the handset or press Speaker.

  • Page 345: Dial Tone Detection

    Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing 9 and the trunk number), the system drops the trunk if dial tone does not occur.

  • Page 346

    Guide to Feature Programming Program Program Name/Description Input Data Default Number 10-09-01 DTMF and Dial Tone Circuit Setup 0 = Common Use Circuit/Resource 01 ~ 08 = 1 If dial tone detection is enabled, be sure to 1 = Extension Only (Extensions) allocate at least one circuit for dial tone 2 = Trunk Only...

  • Page 347

    Program Program Name/Description Input Data Default Number System Options for Outgoing Calls – Dial 21-01-04 0 ~ 64800 seconds Tone Detection Time If dial tone detection is Enabled, the system waits this time for the Telco to return dial tone. When the time expires, the system assumes dial tone is not present.

  • Page 348: Digital Trunk Clocking

    Digital Trunk Clocking Description The UNIVERGE SV9100 GCD-CP10 has a built-in clock source for all digital trunk blades. Digital trunk blades are connected via an internal PLO (Phase Locked Oscillator) to derive Primary Clock from the network in priority order. If priority is set up incorrectly, or if two primary clocks are coming in, slips may occur causing improper data synchronization.

  • Page 349

    GCD-2BRIA -OR- GCD-PRTA Related Features  ISDN Compatibility  K-CCIS – T1  T1 Trunking (with ANI/DNIS Compatibility) Feature Examples Digital Trunk Clocking Examples: If multiple PRIs exist, the first one that synchronized with the carrier is chosen. In this example, the PRI in 02 was the first to synchronize with the carrier;...

  • Page 350

    Digital Trunk Clocking Example 3 In this example, there are multiple T1 circuits in the system. There can only be one T1 circuit assigned as EXTERNAL in the system, so the T1 assigned as EXTERNAL is the PLO synchronization source. Digital Trunk Clocking Example 4 In this example, there are multiple T1 circuits and a BRI circuit.

  • Page 351

    If multiple BRIs exist but no PRI or T-1 EXTERNAL exists, the system chooses the first BRI that synchronized with the carrier. In this example, the BRI in 04 synchronized with the carrier first and became the PLO synchronization source. Digital Trunk Clocking Example 7 In this scenario, the PRI was the clocking source until it went down.

  • Page 352: Directed Call Pickup

    Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup, an extension user can pick up: Trunk calls (i.e., Ring Group calls) Direct Inward Lines Transferred trunk calls...

  • Page 353

     Hotline  Park  Secondary Incoming Extension  Secretary Call Pickup  Transfer  Virtual Extensions  InMail Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-25 MLT, SLT Direct Call Pickup - Own Group 0 ~ 9, Maximum of eight...

  • Page 354

    Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-28 MLT, SLT Call Pickup for Another Group 0 ~ 9, Maximum of eight Customize the Service Codes for call pickup for digits another group. Service Code Setup (for Service Access) – 11-12-29 MLT, SLT Direct Extension Call Pickup...

  • Page 355: Directory Dialing

    Directory Dialing Description Directory Dialing allows a multiline terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. Four types of Directory Dialing are available: SPD–Speed Dials EXT–Co-worker’s Extensions STA–Personal Speed Dials TELBK–Telephone Book Conditions Directory Dialing sorts and searches directory names in alphabetical order (based on all...

  • Page 356

    Related Features  Last Number Redial  Name Storing  Speed Dial – System/Group/Station  Softkeys Guide to Feature Programming Program Program Name/Description Input Data Default Number 20-13-51 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) –...

  • Page 357

    Operation To use Directory Dialing from a multiline terminal with an LCD: Press the Dir softkey. - OR - Press the Right Cursor key. Press the softkey for the Directory Dialing type: SPD–Speed Dials EXT–co-worker’s Extensions STA–Personal Speed Dials TELBK–Telephone Book ...

  • Page 358: Direct Inward Dialing (did)

    For example, a translation table could convert digits 501~756 to extension numbers 301~556. The UNIVERGE SV9100 system has 4000 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 4000 entries in the same table.

  • Page 359

    DID calls can optionally route through the VRS. The DID caller hears an initial Automated Attendant Greeting explaining their dialing options. If the caller misdials, they hear a second greeting with additional instructions. For example, the first Automated Attendant Greeting can be, “Thank you for calling.

  • Page 360

    If VRS is installed, the system sends a recorded message from the VRS. If a customer-provided audio system (example: tape recorder) is connected, an error message or music can be played for the caller. If equipment is not connected for an announcement, the system sends a unique dial tone to the outside caller.

  • Page 361

    DID Call by Time Schedule DID Call by Time Schedule allows for 500 programmed DID Conversion table entries (Program 22-17-01) that can be routed based on Time Patterns. Each DID Conversion table has a maximum of eight programmable Time Patterns and each Time Pattern can reference one of the 4000 different Dial-In Conversion table entries in Program 22-11-01.

  • Page 362

    Example 2 (Manual Change) Program 22-17 Table No. Receive Dial Time Pattern Start Time End Time PRG 22-11 1~500 1111 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 DID Call by Day of Week Schedule DID Call by weekly schedule allows for 500 programmed DID Conversion table entries (Program 22-17-01 and Program 22-17-05) that can be routed based on Day of Week Patterns.

  • Page 363

    Example 3 (Sunday) Program 22-11-01 and Program 22-11-02 Table No. Receive Dial Transfer Dial None None None None Example 1 – Monday ~ Friday Program 22-17 Table No. Receive Dial Time Pattern 02: Start Time 03: End Time 04: PRG 22-11 05: Day 00:00 08:00...

  • Page 364

    Default Settings Disabled Related Features  Central Office Calls, Answering  Direct Inward Line (DIL)  Direct Inward System Access (DISA)  Off-Hook Signaling  Paging, External  Programmable Function Keys  Station Message Detail Recording  Transfer Guide to Feature Programming Program Program Name/Description Input Data...

  • Page 365

    Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign line or Call Appearance (CAP) Keys for 0 ~ 99 (Normal Function Code DID trunks (Trunks: 1 ~ 400). 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code 852 by default)

  • Page 366

    Program Program Name/Description Input Data Default Number 22-02-01 Incoming Call Trunk Setup Incoming Type for Day/Night Mode (1 ~ 8): For each Night Service Mode, enter service type 3 when the trunk should be a DID trunk. 0 = Normal 1 = VRS (second dial tone if no VRS installed) 2 = DISA...

  • Page 367

    Program Program Name/Description Input Data Default Number DID Translation Number Conversion – 22-11-02 Maximum of eight digits No Setting Target Numb