Station Message Detail Recording - NEC UNIVERGE SV9100 Features And Specifications

Station Message Detail Recording

Description
Station Message Detail Recording (SMDR) provides a record of both system trunk calls and internal
calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection
device. SMDR allows you to monitor the usage at each extension and trunk. This makes charge-back
and traffic management easier.
SMDR provides:
Abandoned Call Reporting
The SMDR report includes calls that rang into the system but were unanswered (i.e., abandoned).
SMDR can include all abandoned calls or only those abandoned calls that rang longer than the
specified duration. The Abandoned Call Report helps you keep track of lost business.
Blocked Call Reporting
When Toll Restriction blocks a call, you can have SMDR print the blocked call information. Or, you
can have SMDR exclude these types of calls. With Blocked Call Reporting, you can better
customize Toll Restriction for the site application.
Customized Date Format
The SMDR header can show the report date in one of three formats: American, European or
Japanese. Set the format for your preference.
Transferred Call Tracking
SMDR shows each extension share of a transferred call. If an outside call is transferred among
four extensions, SMDR shows how long each of the callers stayed on the call.
Data Call Tracking
Data Call Tracking can log the system internal data calls. Since SMDR normally logs external
(trunk) data calls, Data Call Tracking lets you get a complete picture of data terminal activity.
Digit Counting
With Digit Counting, SMDR can selectively keep track of toll calls. For example, if the digit count is
nine, SMDR does not include toll calls in the home area code. Digit Counting permits SMDR to
include only the calls you want to monitor.
Digit Masking
Digit Masking lets you X out portions of the number dialed on the SMDR report. A digit mask of
seven, for example, masks out all exchange codes (NNXs) and local addresses. Digit Masking
makes it easier to keep track of calling patterns, without having to interpret each individual number.
You can also use Digit Masking to block out access and security codes.
Duration Monitoring
SMDR can include calls of any duration, or only those that last longer than the time you specify. If
you want to keep track of all trunk activity, use a short duration. To keep track of only significant
usage, use a longer duration.
Extension Exclusion
You can selectively exclude extensions from the SMDR report. This ensures privacy for high-profile
callers. For example, the company attorney negotiating a merger may not want his calls to show
up on an in-house report.
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