NEC UNIVERGE SV9100 Features And Specifications page 273

Program
Program Name/Description
Number
Contact Centre Group Supervisor –
41-04-02
Operation Type
Assign the supervisor operating type.
41-05-01 Contact Centre Agent Work Schedules
Set up the Work Schedules for Agents and
Groups. For each Contact Centre Work
Schedule
(1 ~ 4), designate the start and stop times for
each of the eight Work Periods. After the
schedules are set up in this program, assign
them to days of the week in Program 41-07.
(This is the same program used by the Trunk
Work Schedules.)
After the schedules are set up in this program,
assign them to days of the week in Program
41-07.
41-06-01 Trunk Work Schedules
Set up the Work Schedules for trunks. For each
Work Schedule (1 ~ 4), designate the start and
stop times for each of the eight Work Periods.
After the schedules are set up, assign them to
days of the week in Program 41-07.
41-07-01 Contact Centre Weekly Schedule Setup
Assign the four Work Schedules (1 ~ 4) to days
of the week.
The assignments made in this program apply to
both the Contact Centre Agent Work Schedules
(Program 41-05) and the Trunk Work
Schedules (Program 41-06).
Overflow Options – Overflow Operation
41-08-01
Mode
Assign the overflow mode (0 ~ 9), destination
and announcement message types. Delay
Announcement functions are not available for
pilot number calls. Each Group can have
unique overflow options.
Input Data
0 = Do Not receive any Contact
Centre incoming calls (No)
1 = Receive Contact Centre
incoming calls in case of
overflow (Busy)
2 = Receive Contact Centre
incoming calls all the time (Yes)
Work Period Mode Number = 1
~ 8
Start Time = 0000 ~ 2359
End Time = 0000 ~ 2359
Work Period Mode Number = 1
~ 8
Start Time = 0000 ~ 2359
End Time = 0000 ~ 2359
Day No./Time Pattern:
1 = Sunday/ 0 ~ 4 (0 = No
Contact Centre)
2 = Monday/ 0 ~ 4 (0 = No )
3 = Tuesday/0 ~ 4 (0 = No )
4 = Wednesday/ 0 ~ 4 (0 = No
Contact Centre)
5 = Thursday/ 0 ~ 4 (0 = No
Contact Centre)
(default = 0)
6 = Friday/ 0 ~ 4 (0 = No )
7 = Saturday/ 0 ~ 4 (0 = No )
0 = No overflow (None)
1 = Overflow with No
Announcement
2 = No Overflow with First
Announcement Only
3 = No Overflow with First &
Second Announcements
4 = Overflow with First
Announcement Only
5 = Overflow with First and
Second Announcement
6 = Not Used
7 = Not Used
8 = No Overflow with Second
Announcement Only
9 = Overflow with Second
Announcement Only
273
Default
0
(Start) 0000
(End) 0000
(Start) 0000
(End) 0000
0
0