900 Preamble; Time, Date And Station Number Check - NEC UNIVERGE SV9100 Features And Specifications

Hide thumbs Also See for UNIVERGE SV9100:
Table of Contents

Advertisement

Voice Prompting Messages (Continued)
Message No.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
The date is
The time is
AM
PM

900 Preamble

If the system has trunks that are part of a 900 (caller paid) service, the VRS can automatically
play a recorded message when a user answers the call. This recorded message should
describe the 900 service features and cost. The 900 Preamble ensures that the caller is
always aware that they have accessed a 900 pay-per-call service. A system user cannot
converse with the caller until the preamble message ends. If the caller hangs up before the
message completes, they are not charged for the call. If the caller waits for the message to
end, they can talk to a system user and call charging begins. The system answers as many
900 calls as there are available VRS ports. If a 900 calls comes in when all VRS ports are
busy, the call does not appear on an extension until a VRS port is available.
You can also use the 900 Preamble message to set up an Auto-Answer with Greeting
application. When a receptionist answers a call, the VRS can play a preamble message such
as, "Welcome to ABC Company. How can I help you?" When the caller replies, the
receptionist answers, "One moment please," and quickly extends the call to the desired party.
This ensures that all incoming calls are answered quickly, courteously and consistently.

Time, Date and Station Number Check

If the system has a DSP daughter board installed for VRS, any multiline terminal user can find
out the time, date or the extension number while their telephone is idle (on-hook). The time
and date check saves the user time since they do not have to look for a clock or calendar.
Hearing the extension number conveniently identifies non-display multiline terminals. To find
out their extension number, the user can press 6 (for
the user can press 8 (for
Message
A user dials 8 for the date.
A user dials 8 for the date.
A user dials 8 for the time.
ime/Date).
T
1340
This message will play when . . .
umber). To listen to the time and date,
N

Advertisement

Table of Contents
loading

Table of Contents