NEC UNIVERGE SV9100 Features And Specifications page 271

Program
Program Name/Description
Number
20-06-01 Class of Service for Extensions
Assign a Class of Service (COS) to an
extension. There are 15 Classes of Service that
can be assigned. Assign eight entries, one for
each Night Service Mode.
20-13-06 Class of Service Options (Supplementary
Service) – Automatic Off-Hook Signaling
(Automatic Override)
Allow a busy extension user to Manually (0) or
Automatically (1) receive off-hook signals.
This setting is to receive incoming call
signaling information during call queuing.
20-13-33 Class of Service Options (Supplementary
Service) – Contact Centre Supervisor's
Position Enhancement
Set this option to On for the operator to use
service codes in Program 11-13-10 ~ 11-13-13.
20-13-39 Class of Service Options (Supplementary
Service) – Contact Centre Queue Status
Display
Turn Off or On the Contact Centre Queue
Status Display for an extension Class of
Service. Any extension, which has this option
enabled, also hears the queue alarm.
System Options for Incoming Calls – VRS
22-01-11
Waiting Message Interval Time
Setup the sending duration time of the Auto –
Attendant & Queuing. The message is
repeatedly sent out during the specified time.
30-01-01 DSS Console Operating Mode
Set the mode of the system DSS consoles. The
entry for this option applies to all the system
DSS consoles.
DSS Console Lamp Table – Contact Centre
30-05-04
Agent Busy
Define the LED patterns for functions on the
DSS consoles. The entry for this option applies
to all the system DSS consoles.
DSS Console Lamp Table – Out of Schedule
30-05-05
(Contact Centre DSS)
Define the LED patterns for out of schedule
(Contact Centre/DSS) functions on the DSS
consoles.
DSS Console Lamp Table – Contact Centre
30-05-06
Agent Log Out (Contact Centre DSS)
Define the LED patterns for functions on the
DSS consoles.
DSS Console Lamp Table – Contact Centre
30-05-07
Agent Log In (Contact Centre DSS)
Define the LED patterns for functions on the
DSS consoles.
Input Data
Day Night/Mode: 1 ~ 8
Class of Service of Extensions
(1 ~ 15)
0 = Off
1 = On
0 = Off
1 = On
0 = Off
1 = On
0 ~ 64800 seconds
0 = Business Mode
1 = Hotel Mode
2 = Contact Centre Monitor
Mode
3 = Business/Contact Centre
Mode
0 ~ 7 (Lamp Pattern Data)
0 ~ 7 (Lamp Pattern Data)
0 ~ 7 (Lamp Pattern Data)
0 ~ 7 (Lamp Pattern Data)
271
Default
Extension port
101 = Class 15
All other
extension port =
Class 1
COS 1 ~ 15 = 1
COS 1 ~ 15 = 0
COS 1 ~ 15 = 0
20
0
7 (On)
0 (Off)
5 (IL)
4 (IR)