NEC UNIVERGE SV9100 Features And Specifications page 272

Program
Program Name/Description
Number
DSS Console Lamp Table – Contact Centre
30-05-08
Agent Emergency (Contact Centre DSS)
Define the LED patterns for functions on the
DSS consoles.
Voice Announcement Service Option – VRS
40-10-01
Fixed Message
Enable (1) or Disable (0) the system ability to
play the fixed VRS messages (such as You
have a message).
System Options for Contact Centre –
41-01-01
System Supervisory Extension
Define the Contact Centre Supervisor for the
entire system.
System Options for Contact Centre – Login
41-01-02
ID Code Digit
Define the number of digits for agent login ID
code.
System Options for Contact Centre –
41-01-03
Contact Centre Connection Ports
Define what port is used for Contact Centre
connection. Currently only LAN is supported.
System Options for Contact Centre –
41-01-04
Contact Centre-Command Notification when
a BT Message is returned
Contact Centre-Command Notification when a
BT message is returned.
41-02-01 Contact Centre Group and Agent
Assignments
For each Contact Centre extension number,
assign a Contact Centre Group (1 ~ 64). A
Contact Centre Group number is assigned to
each Work Period number (1 ~ 8).
41-03-01 Incoming Ring Group Assignment for
Contact Centre Group – Contact Centre
Group Number
For each incoming trunk group set up in
Program 22-05, designate which Contact
Centre Group
(1 ~ 64) the trunks should ring for each of the
eight Work Periods.
41-03-02 Incoming Ring Group Assignment for
Contact Centre Group – Night
Announcement Service
Designate for each incoming trunk, whether or
not Night Announcement Service is assigned.
41-03-03 Incoming Ring Group Assignment for
Contact Centre Group – Priority Data
Determine whether an incoming call to a trunk
ring group should follow a priority assignment.
Contact Centre Group Supervisor – Group
41-04-01
Supervisor Extension
Assign the group supervisor extension.
Input Data
0 ~ 7 (Lamp Pattern Data)
0 = Not Used
1 = Used
Maximum of eight digits
*
#
0 ~ 9, ,
0 ~ 20 (0 = No Login ID)
0 = None
3 = LAN (CPU)
0 = Notifies
1 = No notification
Contact Centre Work Period
Mode Number: 1 ~ 8
Contact Centre Group Number:
0 ~ 2
(0 = No Setting)
Contact Centre Group Number:
0 ~ 64
(0 = No Setting)
0 = No
1 = Yes
0, 1 ~ 7
0 = No Priority
1 = Highest Priority
7 = Lowest Priority
Extension Number = Maximum
of eight digits
272
Default
6 (IW)
0
No Setting
0
0
0
0
0
0
0
No Setting