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SV 9100
®
Programming Manual
NDA-31579
Issue 4.0
(Version 5000)

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   Summary of Contents for NEC univerge SV9100

  • Page 1

    SV 9100 ® Programming Manual NDA-31579 Issue 4.0 (Version 5000)

  • Page 3

    NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America.

  • Page 5

    UNIVERGE SV9100 General Description Manual This Manual provides general information about the system, its features, system configuration and standards. This manual provides an overview of the UNIVERGE SV9100 system and can be used to present information to potential customers. UNIVERGE SV9100 System Hardware Manual The System Hardware Manual is provided for the system installer.

  • Page 7: Table Of Contents

    TABLE OF CONTENTS Chapter 1 Introduction Chapter 2 Programming the UNIVERGE SV9100 Program 10 : System Configuration Setup 10-01 : Time and Date ................2-3 10-02 : Location Setup ................2-4 10-03 : ETU Setup ................. 2-5 10-04 : Music On Hold Setup ............... 2-17 10-05 : General Purpose Relay Setup ..........

  • Page 8: Table Of Contents

    Issue 4.0 10-29 : SIP Server Information Setup ..........2-50 10-31 : Network Keep Alive Setup ............2-54 10-32 : PRI Networking Channel Limitation ......... 2-56 10-33 : SIP Registrar/Proxy Information Basic Setup ......2-57 10-36 : SIP Trunk Registration Information Setup ....... 2-58 10-37 : UPnP Setup ................

  • Page 9: Table Of Contents

    Issue 4.0 11-04 : Virtual Extension Numbering ..........2-105 11-06 : ACI Extension Numbering ............. 2-107 11-07 : Department Group Pilot Numbers ......... 2-108 11-08 : ACI Group Pilot Number ............2-110 11-09 : Trunk Access Code ............... 2-111 11-10 : Service Code Setup (for System Administrator) ....2-113 11-11 : Service Code Setup (for Setup/Entry Operation) ....

  • Page 10: Table Of Contents

    Issue 4.0 13-08 : Telephone Book System Name ..........2-155 13-09 : Telephone Book Group Name ..........2-156 13-10 : Telephone Book Routing ............2-157 Program 14 : Trunk, Basic Setup 14-01 : Basic Trunk Data Setup ............2-159 14-02 : Analog Trunk Data Setup ............2-165 14-04 : Behind PBX Setup ..............

  • Page 11: Table Of Contents

    Issue 4.0 15-16 : SIP Register ID Setup for Extension ........2-225 15-17 : CO Message Waiting Indication ..........2-226 15-18 : Virtual Extension Key Enhanced Options ......2-227 15-19 : System Telephone Book Setup for Extension ....... 2-229 15-20 : LCD Line Key Name Assignment .......... 2-230 15-22 : Mobile Extension Setup ............

  • Page 12: Table Of Contents

    Issue 4.0 20-16 : Selectable Display Messages ..........2-280 20-17 : Operator Extension ............... 2-283 20-18 : Service Tone Timers ............. 2-284 20-19 : System Options for Caller ID ..........2-286 20-20 : Message Setup for Non-Caller ID Data ......... 2-288 20-21 : System Options for Long Conversation .........

  • Page 13: Table Of Contents

    Issue 4.0 20-62 : UC Exception Table ............... 2-324 20-64 : UC Web Application Setting ..........2-325 20-65 : Multi-Device Group Setup (Terminal Information) ....2-326 20-66 : STUN/TURN Server Setting ..........2-327 Program 21 : Outgoing Call Setup 21-01 : System Options for Outgoing Calls ........2-329 21-02 : Trunk Group Routing for Extensions ........

  • Page 14: Table Of Contents

    Issue 4.0 22-04 : Incoming Extension Ring Group Assignment ......2-365 22-05 : Incoming Trunk Ring Group Assignment ......2-366 22-06 : Normal Incoming Ring Mode ..........2-367 22-07 : DIL Assignment ..............2-368 22-08 : DIL/IRG No Answer Destination ..........2-369 22-09 : DID Basic Data Setup ............

  • Page 15: Table Of Contents

    Issue 4.0 25-04 : VRS/DISA Transfer Ring Group With No Answer/Busy ..2-406 25-05 : VRS/DISA Error Message Assignment ......... 2-407 25-06 : VRS/DISA One-Digit Code Attendant Setup ......2-408 25-07 : System Timers for VRS/DISA ..........2-410 25-08 : DISA User ID Setup ............... 2-412 25-09 : Class of Service for DISA Users ..........

  • Page 16: Table Of Contents

    Issue 4.0 30-04 : DSS Console Alternate Answer ..........2-450 30-05 : DSS Console Lamp Table ............. 2-451 30-10 : DSS Console IP Terminal Setup ........... 2-454 Program 31 : Paging Setup 31-01 : System Options for Internal/External Paging ......2-455 31-02 : Internal Paging Group Assignment ........

  • Page 17: Table Of Contents

    Issue 4.0 Program 35 : SMDR Account Code Setup 35-01 : SMDR Options ............... 2-487 35-02 : SMDR Output Options ............2-489 35-05 : Account Code Setup .............. 2-492 35-06 : Verified Account Code Table ..........2-494 Program 40 : Voice Recording System 40-07 : Voice Prompt Language Assignment for VRS .......

  • Page 18: Table Of Contents

    Issue 4.0 41-22 : Skill Based Routing Setup ............. 2-532 41-23 : Skill Table Setup ..............2-533 41-24 : Caller ID Marking Setup ............2-534 Program 42 : Hotel Setup 42-01 : System Options for Hotel/Motel ..........2-535 42-02 : Hotel/Motel Telephone Setup ..........2-538 42-03 : Class of Service Options (Hotel/Motel) .........

  • Page 19: Table Of Contents

    Issue 4.0 47-03 : SV8100 InMail Group Mailbox Options ......... 2-583 47-06 : Group Mailbox Subscriber Options ........2-584 47-07 : SV8100 InMail Routing Mailbox Options ....... 2-590 47-08 : Call Routing Mailbox Options ..........2-593 47-09 : Announcement Mailbox Options ..........2-595 47-10 : SV8100 InMail Trunk Options ..........

  • Page 20: Table Of Contents

    Issue 4.0 50-13 : CCIS Centralized Response Timeout Assignment ....2-645 50-14 : CCIS Intercom Digits for Caller ID Call Return ...... 2-646 50-15 : CCIS over IP Basic Information Setting ........ 2-647 Program 51 : NetLink Service 51-01 : NetLink System Property Setting .......... 2-649 51-02 : NetLink System Basic Setup ..........

  • Page 21: Table Of Contents

    Issue 4.0 80-09 : Short Ring Setup ..............2-690 80-10 : DTMF Tone Receiver Setup ..........2-693 80-13 : DTMF Tone Receiver Setup - 2 ..........2-695 80-14 : DTMF Tone Receiver Setup - 3 ..........2-696 Program 81 : Basic Hardware Setup for Trunk 81-01 : COT Initial Data Setup ............

  • Page 22: Table Of Contents

    Issue 4.0 Program 84 : Hardware Setup for VoIP 84-01 : H.323 Trunk Basic Information Setup ........2-751 84-02 : H.225 and H.245 Information Basic Setup ......2-753 84-06 : PVA Data Setting ..............2-755 84-07 : Firmware Download Setup ............ 2-756 84-09 : VLAN Setup ................

  • Page 23: Table Of Contents

    Issue 4.0 Program 90 : Maintenance Program 90-01 : Installation Date ..............2-813 90-02 : Programming Password Setup ..........2-814 90-03 : Save Data ................2-816 90-04 : Load Data ................2-817 90-05 : Slot Control ................2-818 90-06 : Trunk Control ................. 2-820 90-07 : Station Control ...............

  • Page 24: Table Of Contents

    Issue 4.0 90-42 : DT800/DT700 Multiline Terminal Version Information ..2-863 90-43 : Deleting Terminal License of DT800/DT700 ......2-864 90-44 : Deleting Terminal License of TCP Interface ......2-865 90-45 : Temporary Password Change for DT800/DT700 ....2-866 90-48 : Button Kit Information of Multiline Telephone ......2-867 90-49 : Protection Mode Setup for Multiline Telephone ....

  • Page 25: Table Of Contents

    Issue 4.0 92-06 : Fill Command ................ 2-901 92-07 : Delete Command ..............2-903 Program 93: System Information 93-01 : Day/Night Mode Information ..........3-905 93-02 : Trunk Information ..............3-906 93-03 : Extension Information ............3-907 93-04 : Redial List ................3-910 93-05 : Department Group Information ..........

  • Page 26: Issue

    Issue 4.0 THIS PAGE INTENTIONALLY LEFT BLANK Table of Contents...

  • Page 27

    LIST OF TABLES Table 1-1 SV9100 Terminal Keys for Entering Data ............1-4 Table 1-2 UX5000 Terminal Keys for Entering Data ............1-5 Table 1-3 Keys for Entering Names .................. 1-6 Table 1-4 Softkey Display Prompts ................... 1-7 Table 1-5 System Number Plan/Capacities ...............

  • Page 28

    Issue 4.0 Table 2-19 Ring Cycle Table ................... 2-691 Table 2-20 Default Table ....................2-694 xxii List of Tables...

  • Page 29

    UNIVERGE ® SV9100 Introduction Chapter 1 ECTION EFORE TART ROGRAMMING Before customizing your system be sure to read this chapter first. This chapter provides you with detailed information about the system programs. By changing a program, you change the way the feature associated with that program works.

  • Page 30

    Issue 4.0 Enter the programming mode. 15-07-01 15-07-01 KY01 = *01  tells you to enter the programming mode, dial 150701 from the telephone dial pad. After you do, you will see the message “15-07-01 TEL” on the first line of the telephone display.

  • Page 31

    Issue 4.0 User Password Level Programs at this Level Name 47544 necii 1 (MF) Manufacturer (MF): All programs 12345678 tech 2 (IN) Installation (IN): All programs in this section not listed below for SA and SB 0000 ADMIN1 3 (SA) System Administrator –...

  • Page 32

    Issue 4.0 ECTION SING EYS TO ROUND IN THE ROGRAMS Once you enter the programming mode, use the keys in the following chart to enter data, edit data and move around in the menus. Table 1-1 SV9100 Terminal Keys for Entering Data SV9100 Terminal Keys for Entering Data Use this key...

  • Page 33

    Issue 4.0 Table 1-2 UX5000 Terminal Keys for Entering Data UX5000 Terminal Keys for Entering Data Use this key... When you want to . . . Enter data into a program. 0~9 and  HOLD Complete the programming step you just made (like pressing Enter on a PC keyboard).

  • Page 34

    Issue 4.0 ECTION ROGRAMMING AMES AND ESSAGES Several programs (e.g., Program 20-16 : Selectable Display Messages) require you to enter text. Use the following chart when entering and editing text. When using the keypad digits, press the key once for the first character, twice for the second character, etc.

  • Page 35

    SING OFTKEYS ROGRAMMING Each UNIVERGE SV9100 display telephone provides interactive Softkeys for intuitive feature access. The options for these keys will automatically change depending on where you are in the system programming. Simply press the Softkey located below the option you wish and the display will change accordingly.

  • Page 36

    Issue 4.0 ECTION YSTEM UMBER APACITIES The following table provides the capacities for the UNIVERGE SV9100 system. Table 1-5 System Number Plan/Capacities System Number Plan/Capacities System Type Number Plan/Capacities System Analog Caller ID Detector (detected by DSP) 80/144 channels Classes of Service...

  • Page 37

    Virtual Extension Ports Virtual Extension Number Range 1~89999999* (*Extension cannot start with 0 or 9) PGD(2)-U10 ADP ADA (Recording Jack) Adapters UNIVERGE SV9100 Wireless – SIP DECT Access Points Unlimited Door Boxes Door Box Numbers DSS Consoles Numbers: 60 Button DSS Console ...

  • Page 38

    Issue 4.0 Table 1-5 System Number Plan/Capacities (Continued) System Number Plan/Capacities System Type Number Plan/Capacities Speed Dialing Speed Dialing Groups Speed Dialing Bins 0~9999 Speed Dialing Table-Common 1000 Contact Center Contact Center Groups Contact Center Agent Extensions ACI Groups ACI Ports Automated Attendant VRS Message Numbers 1~100...

  • Page 39

    Issue 4.0 Table 1-5 System Number Plan/Capacities (Continued) System Number Plan/Capacities System Type Number Plan/Capacities Paging and Park Internal Page Group Numbers 0, 01~64 External Page Group Numbers 0, 1~8 External Speakers GCD-CP10  PGD(2)-U10 ADP (1~8)  Park Group Numbers 1~64 Park Orbits 1~64...

  • Page 40

    Number Plan/Capacities Level 4 (SB) 9999 PCPro/WebPro User Name: ADMIN2 Programming Password Users Footnotes Extension numbers can be one to eight digits long. Refer to the Flexible System Numbering feature in the UNIVERGE SV9100 Features and Specifications Manual. 1-12 Introduction...

  • Page 41

    ECTION ROGRAMMING YSTEM The information contained in this chapter provides the information necessary to properly program your UNIVERGE UNIVERGE SV9100 system. The programming blocks are organized into the following programming modes. Table 2-1 Programming Modes Program Number : Program Name...

  • Page 42

    Program 81 : Basic Hardware Setup for Trunk Program 82 : Basic Hardware Setup for Extension Program 84 : Hardware Setup for VoIP Program 90 : Maintenance Program Program 92 : Copy Program Program 93: System Information Programming the UNIVERGE SV9100...

  • Page 43: Time And Date

    Program: Program 10 : System Configuration Setup 10-01 : Time and Date Level: Description to change the system Time and Date through system programming. Program 10-01 : Time and Date Extension users can also dial Service Code 828 to change the time if allowed by an extension Class of Service.

  • Page 44: Location Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-02 : Location Setup Level: Description Use Program 10-02 : Location Setup to define the location of the installed system. Input Data Item Item Input Data Default Description Dial (up to Enter the country code. Country Code four digits): 0~9,...

  • Page 45: Etu Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-03 : ETU Setup Level: Description Use Program 10-03 : ETU Setup to setup and confirm the Basic Configuration data for each blade. When changing a defined terminal type, first set the type to 0 and then plug the new device in to have the system automatically define it or you may have to reseat the blade.

  • Page 46

    Issue 4.0 Item Item Input Data Default 0 = Not set Terminal Type (B1) 1 = Multiline Terminal 2 = SLT Adapter 3 = Bluetooth Cordless Handset (BCH) 4 = --- Not Used --- 5 = --- Not Used --- 6 = PGD(2)-U10 ADP (Paging) 7 = PGD(2)-U10 ADP (Tone Ringer) 8 = PGD(2)-U10 ADP (Door Box)

  • Page 47

    Issue 4.0 B-Channel 2 Item Item Input Data Default Logical Port Number (B2) 0 = Not set 6 = PGD(2)-U10 ADP (Ext. Speaker) 7 = PGD(2)-U10 ADP (Paging/Tone Ringer) = (1~8) 8 = PGD(2)-U10 ADP (for Door Box) = (1~8) 9 = PGD(2)-U10 ADP (ACI) = (1~96) 12 = APR (for B2 mode) (193~512) 0 = DT3**...

  • Page 48

    Issue 4.0 For COTA Unit Setup Input Data Physical Port Number Item Item Input Data Default 0~400 Logical Port Number For GCD-PVAA Unit Setup Input Data Physical Port Number 01~200 Item Item Input Data Default 0~400 Logical Port Number For ODTA PKG Setup Input Data Physical Port Number 01~04...

  • Page 49

    Issue 4.0 For DIOP PKG Setup Input Data Physical Port Number 01~04 Item Item Input Data Default 0 = LD Trunk LD/OPX Specification 1 = OPX 0 = 1~400 (LD Trunk) Logical Port Number 1 = 1~960 (OPX) For BRIA PKG Setup Input Data ISDN Line Number 01~04...

  • Page 50

    Issue 4.0 Item Item Input Data Default Layer 3 Timer Type Each timer value of Layer 3  is set up for every type using Program 81-06 (T-Bus). 0 = Disable CLIP Information Announcement 1 = Enable Based on this setting, the system includes a Presentation Allowed (1) or Presentation Restricted (0) in the Setup message to allow or deny the Calling...

  • Page 51

    Issue 4.0 Item Item Input Data Default Numbering Plan Identification 0 = Unknown 1 = ISDN numbering plan ISDN Protocol definition 2 = Data numbering plan 3 = Telex numbering plan 4 = National standard numbering plan 5 = Private numbering plan Straight/Cross Wiring 0 = Auto 1 = Manual (Cross)

  • Page 52

    Issue 4.0 Item Item Input Data Default --- Not Used --- Layer 3 Timer Type Each timer value of Layer 3  is set up for each type in Program 81-06 (T-Bus) CLIP Information 0 = Disable 1 = Enable Based on this setting, the system includes a Presentation Allowed (1) or Presentation Restricted (0) in the Setup...

  • Page 53

    Issue 4.0 Item Item Input Data Default PRI Service Two B-Channel Transfer 0 = Off 1 = On Turn On or Off the ability to use the ISDN-PRI 2 B-Channel Transfer service. 0 = Disable ISDN Ringback Tone 1 = Enable If Telco does not provide ringback tone, SV9100 can if 10-03-17 is set to 1 (Enable).

  • Page 54

    Issue 4.0 For DTI (T1) PKG Setup Input Data Physical Port Number 01~24 Item Item Input Data Default Logical Port Number 0~400 The start port number of a T1 line is displayed, and 24 logic ports are automatically assigned to a DTI (T1) line.

  • Page 55

    Issue 4.0 For IPLE PKG Setup Item Item Input Data IPLE VoIP Type Number of Channel Number of Voice Channels For GCD-VM00 PKG Setup Input Data Physical Port Number 01~16 Item Item Input Data Default 0~480 Logical Port Number For GCD-CCTA PKG Setup Input Data Physical Port Number 01~24...

  • Page 56

    Issue 4.0 Item Item Input Data Default 0 = Auto Number of Ports 1 = 4 Ports 2 = 8 Ports 3 = 12 Ports 4 = 16 Ports 5 = 20 Ports 0 = Auto Straight/Cross Wiring 1 = Manual (Cross) 2 = Manual (Straight) Conditions When changing a defined terminal type, first set the type to 0 and then plug the new device in to have...

  • Page 57: Music On Hold Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-04 : Music On Hold Setup Level: Description Use Program 10-04 : Music on Hold Setup to set the Music on Hold (MOH) source. For internal Music on Hold, the system can provide a service tone to callers on hold, or one of eleven synthesized selections.

  • Page 58

    Issue 4.0 Input Data [If Item 4 is 1] Sub-Music on Hold Tone Selection 0 = No Tone 1 = Download File1 2 = Download File2 3 = Download File3 [If Item 4 is 3] 0 = No Tone 1~100 = VRS Message Number Conditions None...

  • Page 59: General Purpose Relay Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-05 : General Purpose Relay Setup Level: Description Use Program 10-05 : General Purpose Relay Setup to define which Relay circuits (5~8) on PGD(2)- U10 ADP are used for General Purpose Relay. Input Data Input Data General Purpose Relay No.

  • Page 60: Isdn-bri Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-06 : ISDN-BRI Setup Level: Description Use Program 10-06 : ISDN - BRI Setup to configure the ISDN - BRI Terminal Endpoint Identifier (TEI), mode of operation, and Service Profile Identifier (SPID) number for each circuit B-Channels. Input Data SLOT Number 1 ~ 24...

  • Page 61: Pre-ringing Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-08 : Pre-Ringing Setup Level: Description Use Program 10-08 : Pre-Ringing Setup to enable or disable pre-ringing for trunk calls. This sets how a trunk initially rings a telephone. With pre-ringing, a burst of ringing occurs as soon as the trunk LED flashes.

  • Page 62: Dtmf And Dial Tone Circuit Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-09 : DTMF and Dial Tone Circuit Setup Level: Description Use Program 10-09 : DTMF and Dial Tone Circuit Setup to allocate the circuits on the GCD-CP10 for either DTMF receiving or dial tone detection. The GCD-CP10 has 80 circuits initially, and an addition 64 circuits are added when a GPZ-BS10 is installed.

  • Page 63

    Issue 4.0 Conditions None Feature Cross Reference  Caller ID  Central Office Calls, Placing  Direct Inward Dialing (DID)  Direct Inward System Access (DISA)  Tie Lines SV9100 Programming Manual 2-23...

  • Page 64: Gcd-cp10 Network Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-12 : GCD-CP10 Network Setup Level: Description Use Program 10-12 : GCD-CP10 Network Setup to setup the IP Address, Subnet-Mask, and Default Gateway addresses. Input Data Item Item Input Data Default Description IP Address 0.0.0.0 ~ 126.255.255.254 192.168.0.10...

  • Page 65

    Issue 4.0 Input Data (Continued) Item Item Input Data Default Description Time Zone 0~24 (0 = -12 Hours and 24 = +12 Hours) Determine the (-5 hours) offset from Greenwich Mean Time (GMT) time. Then enter its respective value. For example, Eastern Time (US and Canada) has a GMT offset of -5.

  • Page 66

    Issue 4.0 Input Data (Continued) Item Item Input Data Default Description Subnet 128.0.0.0 192.0.0.0 224.0.0.0 255.255.0.0 Mask 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255.254.0.0 255.255.0.0 255.255.128.0 255.255.192.0 255.255.224.0 255.255.240.0 255.255.248.0 255.255.252.0 255.255.254.0 255.255.255.0 255.255.255.128 255.255.255.192 255.255.255.224 255.255.255.240 255.255.255.248 255.255.255.252 255.255.255.254...

  • Page 67

    Issue 4.0 Input Data (Continued) Item Item Input Data Default Description Set whether to SSLv3 0 = Disable Setting use the SSLv3 in 1 = Enable SMTP. 0 (Disable) is encrypted with TLSv1. This data requires a reset to apply changed data to the system.

  • Page 68: In-dhcp Server Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-13 : In-DHCP Server Setup Level: Description Use Program 10-13 : In-DHCP Server Setup to setup the DHCP Server built into the GCD-CP10 blade. Input Data Item Item Input Data Default Description DHCP Server 0 = Disable Enable/Disable the built-in DHCP...

  • Page 69: Managed Network Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-14 : Managed Network Setup Level: Description Use Program 10-14 : Managed Network Setup to set up the range of the IP address which the DHCP Server leases to a client. Input Data Item Related Item...

  • Page 70: Client Information Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-15 : Client Information Setup Level: Description Use Program 10-15 : Client Information Setup to set up the client information when the DHCP server needs to assign a fixed IP address to clients. Input Data Client Number 1~960...

  • Page 71: Option Information Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-16 : Option Information Setup Level: Description Use Program 10-16 : Option Information Setup to set up the option given from the DHCP server to each client. Input Data Item Item Input Data Default Router Code number 0~255...

  • Page 72

    Issue 4.0 Input Data (Continued) Item Item Input Data Default DNS Domain Name Code number 0~255 15 (Fixed) Set the DNS Domain Name. Maximum 20 character strings No setting Download Protocol Code number 0~255 43 (Fixed) Set Download Protocol used Sub code number for AutoConfig (for DT700 Series).

  • Page 73

    Issue 4.0 Input Data (Continued) Item Item Input Data Default Code number 0~255 120 (Fixed) SIP Server (IP Address) IP address 0.0.0.0 ~ 126.255.255.254 172.16.0.10 128.0.0.1 ~ 191.255.255.254 192.0.0.1 ~ 223.255.255.254 SIP Server (Domain Name) Code number 0~255 120 (Fixed) Maximum 20 character strings No setting FTP Server...

  • Page 74

    Issue 4.0 Input Data (Continued) Item Item Input Data Default SIP Server Receive Port Code number 0~255 168 (Fixed) Port: 1~65535 5080 Config File Name Code number 0~255 43 (Fixed) Sub-Code number 0~255 Up to 15 characters No setting Config File Name Code number 0~255 43 (Fixed) Sub-Code number 0~255...

  • Page 75: H.323 Gatekeeper Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-17 : H.323 Gatekeeper Setup Level: Description Use Program 10-17 : H.323 Gatekeeper Setup to set the H.323 Gatekeeper information. Input Data Item Name Input Data Default 0 = No Gatekeeper Gatekeeper Mode 1 = Automatic Set IP Address either 2 = Manual...

  • Page 76: H.323 Alias Address Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-18 : H.323 Alias Address Setup Level: Description Use Program 10-18 : H.323 Alias Address Setup to set the alias address registered to the outside H.323 Gatekeeper. Input Data Number of Alias Item Name Input Data...

  • Page 77: Voip Dsp Resource Selection

    Issue 4.0 Program 10 : System Configuration Setup 10-19 : VoIP DSP Resource Selection Level: Description Use Program 10-19 : VoIP DSP Resource Selection to define the criteria for each DSP resource on the VoIP blade. Input Data Slot Number DSP Resource Number 01~256 Item...

  • Page 78: Lan Setup For External Equipment

    Issue 4.0 Program 10 : System Configuration Setup 10-20 : LAN Setup for External Equipment Level: Description Use Program 10-20 : LAN Setup for External Equipment to define the TCP port/address/etc. for communicating to external equipment. Input Data Type of External Equipment 1 = CTI Server 2 = Contact Center 3 = Not Used...

  • Page 79

    Issue 4.0 Conditions None Feature Cross Reference None SV9100 Programming Manual 2-39...

  • Page 80: Gcd-cp10 Hardware Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-21 : GCD-CP10 Hardware Setup Level: Description Use Program 10-21 : GCD-CP10 Hardware Setup to set up various hardware, such as the baud rate of COM port and the switch for control on GCD-CP10 blade. Input Data Item Related...

  • Page 81

    Issue 4.0 Conditions None Feature Cross Reference None SV9100 Programming Manual 2-41...

  • Page 82: Sip System Interconnection Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-23 : SIP System Interconnection Setup Level: Description Use Program 10-23 : SIP System Interconnection Setup to determine if the system is interconnected and define the IP address of another system, call control port number and alias address for SV9100 system interconnection.

  • Page 83

    Issue 4.0 Feature Cross Reference None SV9100 Programming Manual 2-43...

  • Page 84: Daylight Saving Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-24 : Daylight Saving Setup Level: Description Use Program 10-24 : Daylight Saving Setup to set the options for daylight savings. As the telephone system is used globally, these settings define when the system should automatically adjust for daylight savings as it applies to the region in which the system is installed.

  • Page 85

    Issue 4.0 Input Data Item Item Input Data Default End of Week Day (Sun = 1, Mon = 2, etc.) Enter the day of the week when the system should adjust the time for daylight savings time (01 = Sunday, 02 = Monday, etc.). Conditions None Feature Cross Reference...

  • Page 86: H.323 Gateway Prefix Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-25 : H.323 Gateway Prefix Setup Level: Description Use Program 10-25 : H.323 Gateway Prefix Setup to set the gateway prefix registered to the outside gatekeeper. Input Data Item Item Input Data Default Gateway Prefix Entry 0 = Off...

  • Page 87: Ip System Id

    Issue 4.0 Program 10 : System Configuration Setup 10-27 : IP System ID Level: Description Use Program 10-27 : IP System ID to set the IP address of the networked IP systems. Input Data Item Item Input Data Default IP Address 0.0.0.0~126.255.255.254 0.0.0.0 128.0.0.1~191.255.255.254...

  • Page 88: Sip System Information Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-28 : SIP System Information Setup Level: Description Use Program 10-28 : SIP System Information Setup to set up basic SIP trunking. Input Data Item Profile Item Input Data Default Up to 64 Characters None Domain Name (ex.:UserID@HostName.DomainName)

  • Page 89

    Issue 4.0 Input Data (Continued) Item Profile Item Input Data Default 0 = Disable IP Trunk Port Binding 1 = Enable Trunk port binding is only used for SIP trunks to the provider in Non- Registration Mode only. When this is disabled, an inbound call comes in and follows your DID routing but it comes in...

  • Page 90: Sip Server Information Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-29 : SIP Server Information Setup Level: Description Use Program 10-29 : SIP Server Information Setup to define the SIP Proxy setup for outbound/ inbound. The 10-29 commands are not used in non-registration mode. If entries are made in Program 10-29-xx for a SIP Server and the SIP Server is then removed or not used, the entries in Program 10-29-xx must be set back to their default NOTE...

  • Page 91

    Issue 4.0 Input Data (Continued) Item Profile Item Input Data Default 0.0.0.0 ~ 126.255.255.254 0.0.0.0 Default Proxy IP Address 128.0.0.1 ~ 191.255.255.254 This is optional and 192.0.0.1 ~ 223.255.255.254 used if the provider gives you a proxy address that is different than the registration address.

  • Page 92

    Issue 4.0 Input Data (Continued) Item Profile Item Input Data Default Registration Expiry 120 ~ 65535 seconds 3600 (Expire) Time Set the expiration time when the SIP trunk registers to the SIP server. When half the time set here passes, the registration update is automatically done.

  • Page 93

    Issue 4.0 Conditions None Feature Cross Reference None SV9100 Programming Manual 2-53...

  • Page 94: Network Keep Alive Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-31 : Network Keep Alive Setup Level: Description Use Program 10-31 : Network Keep Alive Setup to set the interval and retry count of the AspireNet networking keep alive message. The keep alive is used for ISDN and IP networking. The keep alive message is automatically responded to by the destination SV9100/UX5000, if the response is not received the retry count will start.

  • Page 95

    Issue 4.0 Conditions The Keep Alive message must be sent and a response not received for the retry count, for the link to  be taken out of service and the calls in progress and Park Hold orbits to be released. For example, if an ISDN NetLink connection is disconnected at Layer 1, then the Keep Alive message cannot be sent, therefore the Keep Alive operation will not occur.

  • Page 96: Pri Networking Channel Limitation

    Issue 4.0 Program 10 : System Configuration Setup 10-32 : PRI Networking Channel Limitation Level: Description Use Program 10-32 : PRI Networking Channel Limitation to assign the number of B-channels to be used for each ISDN blade. This allows for fractional PRIs when used with multiple site networking. If this program is limited to less than "23"...

  • Page 97: Sip Registrar/proxy Information Basic Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-33 : SIP Registrar/Proxy Information Basic Setup Level: Description Use Program 10-33 : SIP Registrar/Proxy Information Basic Setup to set the registrar/proxy options for SIP extensions. Input Data Item Item Input Data Default 60 ~ 65535 3600...

  • Page 98: Sip Trunk Registration Information Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-36 : SIP Trunk Registration Information Setup Level: Description Use Program 10-36 : SIP Trunk Registration Information Setup to set the SIP trunk registration information. Input Data Register ID 0~31 Item Item Input Data Default Profile 1~6...

  • Page 99: Upnp Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-37 : UPnP Setup Level: Description Use Program 10-37 : UPnP Setup to set the UPnP (Universal Plug and Play) options for SIP trunks. Input Data Item Item Input Data Default UPnP Mode 0 = Disable 1 = Enable Router must support UPnP.

  • Page 100: Bgm Resource Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-38 : BGM Resource Setup Level: Description Use Program 10-38 : BGM Resource Setup to configure the Background Music Source input. Input Data Item Item Input Data Default 0 = CPU IN BGM Resource Type (MOH/IN) 1 = ACI Port...

  • Page 101: Fractional Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-39 : Fractional Setup Level: Description Use Program 10-39 : Fractional Setup to enable or disable the ability to use fractional T1 or PRI. Input Data Item Item Input Data Default Fractional 0 = Disable 1 = Enable Conditions...

  • Page 102: General Purpose Contact Detector

    Issue 4.0 Program 10 : System Configuration Setup 10-41 : General Purpose Contact Detector Level: Description Use Program 10-41 : General Purpose Contact Detector to assign System Number/Slot Number, ESIU Port Number and Circuit Number settings used by the PGD(2)-U10 ADP. Input Data System Number 1~50...

  • Page 103: Virtual Loop Back Port Setting

    Issue 4.0 Program 10 : System Configuration Setup 10-42 : Virtual Loop Back Port Setting Level: Description Use Program 10-42 : Virtual Loop Back Port Setting to set the data for the Virtual Loop Back Port. Input Data Item Item Input Data Default Number of Loop Back Ports...

  • Page 104: Dt800/dt700 Server Information Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-46 : DT800/DT700 Server Information Setup Level: Description Use Program 10-46 : DT800/DT700 Server Information Setup to setup the information of SIP Multiline (DT700 series) Server. Input Data Item Related Item Input Data Default Program Register Mode...

  • Page 105

    Issue 4.0 Input Data (Continued) Item Related Item Input Data Default Program 0~65535 5080 Register Port Assign the port number in which the SIP messages are sent to on the IPLE. This same port number must be assigned in the SIP Multiline terminals.

  • Page 106

    Issue 4.0 Input Data (Continued) Item Related Item Input Data Default Program Multicast Port 0~65535 30000 The port number that is used for paging will change based upon the following information. The formula for the ports that will be used is: Starting port number assigned in 10-46-12 + Management ID * 2 The value of the Management ID...

  • Page 107

    Issue 4.0 Conditions None Feature Cross Reference None SV9100 Programming Manual 2-67...

  • Page 108: Terminal License Server Information Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-47 : Terminal License Server Information Setup Level: Description Use Program 10-47 : Terminal License Server Information Setup to setup the information of Terminal License Server. Input Data Item Item Input Data Default Description Register Port of...

  • Page 109: License Activation

    Issue 4.0 Program 10 : System Configuration Setup 10-48 : License Activation Level: Description Use Program 10-48 : License Activation to turn on the license issued from the license server. Input Data Item Item Input Data Default Software Key Code 20-digit character None 8-digit hexadecimal number...

  • Page 110: License File Activation

    Issue 4.0 Program 10 : System Configuration Setup 10-49 : License File Activation Level: Description Use Program 10-49 : License File Activation to enable the command to save the license file via USB memory which is issued from the license server. Input Data Item Item...

  • Page 111: License Information

    Issue 4.0 Program 10 : System Configuration Setup 10-50 : License Information Level: Description Use Program 10-50 : License Information to confirm license information that is stored in a system. Input Data Item Item Read Data Feature Code Name Refer to Table 2-2 License Information on page 2-71.

  • Page 112

    Issue 4.0 Table 2-2 License Information (Continued) Feature Feature Name Item Name Min Max Note Code (WebPro/PCPro) 0046 SV9100 PMS LIC On/Off – 0047 SV9100 REMOTE CONF LIC-01 Remote Conference – 0048 SV9100 HW MIGRATION LIC H/W migration On/Off – 0049 SV9100 MULTI-DEVICE Multi-Device...

  • Page 113

    Issue 4.0 Table 2-2 License Information (Continued) Feature Feature Name Item Name Min Max Note Code (WebPro/PCPro) SV91/93 UM8000 TTS LANG-LIC 1 Port of Text-to-Speech language 1410 UMS TTS Language activation license. SV9100 CONTACT CENTER 2002 ACD Client – AGENT-LIC 01 SV9100 CONTACT CENTER 2101 ACD P-event...

  • Page 114

    Issue 4.0 Table 2-2 License Information (Continued) Feature Feature Name Item Name Min Max Note Code (WebPro/PCPro) SV91/93 IP RECORDER - IP 3203 IP REC ADD 256 Recorder-LIC 01 SV91/93 IP RECORDER - Call 3204 IP REC CALLSCORING Scoring-LIC 01 SV91/93 IP RECORDER - 3205 IP CALL REPORTING...

  • Page 115

    Issue 4.0 Table 2-2 License Information (Continued) Feature Feature Name Item Name Min Max Note Code (WebPro/PCPro) SV9100 UCS SOFTPHONE E 5303 UCS SoftPhone Enhance – CLIENT-LIC01 SV9100 UCS ATTENDANT 5304 UCS Attendant Client – CLIENT-LIC 01 5305 SV9100 UCS CLIENT-LIC01 UCS Client –...

  • Page 116: Pri/t1 Selection Of Cd-prta

    Issue 4.0 Program 10 : System Configuration Setup 10-51 : PRI/T1 Selection of CD-PRTA Level: Description Use Program 10-51 : PRI/T1 Selection of CD-PRTA to select whether the CD-PRTA works as PRI or Input Data System ID 0~50 Slot Number 01~24 Item Item...

  • Page 117: Free/demo License Information

    Issue 4.0 Program 10 : System Configuration Setup 10-52 : Free/Demo License Information Level: Description Use Program 10-52 : Free/Demo License Information to display information on free of charge/Demo license. Input Data Item Item Read Data 0~9999 Remaining days of Free/Demo License Conditions None...

  • Page 118: License Configuration For Each Package

    Issue 4.0 Program 10 : System Configuration Setup 10-54 : License Configuration for Each Package Level: Description Use Program 10-54 : License Configuration for Each Package to set the license information for each unit. Input Data Slot Number 1~24 License Index Number 1~32 Item Item...

  • Page 119: Package Network Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-55 : Package Network Setup Level: Description Use Program 10-55 : Package Network Setup to set the network information for each unit. This program sets the SPOE of each package. Input Data Slot Number 1~24 Item...

  • Page 120

    Issue 4.0 Item Item Input Data Default 0.0.0.0~126.255.255.254 0.0.0.0 Default Gateway 128.0.0.1~191.255.255.254 192.0.0.1~223.255.255.254 Conditions None Feature Cross Reference None 2-80 Program 10 : System Configuration Setup...

  • Page 121: Xml Portal Ip Phone

    Issue 4.0 Program 10 : System Configuration Setup 10-56 : XML Portal IP Phone Level: Description Use Program 10-56 : XML Portal IP Phone to set the contents of XML portal page provided to the IP Phone. The XML Portal Page is included in the XML application name and URL Link information. XML URL Link Information can be set for up to five system bases.

  • Page 122: Dt800/dt700 Network Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-58 : DT800/DT700 Network Setup Level: Description Use Program 10-58 : DT800/DT700 Network Setup to set the local network address when the SIP multiline terminal connects the system via a local router. Input Data Area Table Item...

  • Page 123: Netbios Setting

    Issue 4.0 Program 10 : System Configuration Setup 10-62 : NetBIOS Setting Level: Description Use Program 10-62 : NetBIOS Setting to set the NetBIOS which is used to access WebPro of SV9100 using HTTP and HTTPS. Input Data Area Table Item Related Item...

  • Page 124: Ntp Server

    Issue 4.0 Program 10 : System Configuration Setup 10-65 : NTP Server Level: Description Use Program 10-65 : NTP Server to set the NTP (Network Time Protocol) Server which is built-in the CPU. NTP server can synchronize the time for IP Video Door phone, or NTP clients connected to the SV9100 network.

  • Page 125: Sip Stack Configuration Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-67 : SIP Stack Configuration Setup Level: Description Use Program 10-67 : SIP Stack Configuration Setup to program SIP system base setting. Input Data Item Related Item Input Data Default Program DNS Mode 0 = Disable 1 = Enable Select whether...

  • Page 126

    Issue 4.0 2-86 Program 10 : System Configuration Setup...

  • Page 127: Ip Trunk Availability

    Issue 4.0 Program 10 : System Configuration Setup 10-68 : IP Trunk Availability Level: Description Use Program 10-68 : IP Trunk Availability to set the number of ports available for IP Trunking. Index 1 System ID 0~50 Input Data Item Related Item Input Data...

  • Page 128: Uc Server General Settings

    Issue 4.0 Program 10 : System Configuration Setup 10-69 : UC Server General Settings Level: Description Use Program 10-69 : UC Server General Settings to set the general settings for the UC Server Input Data Item Item Input Data Default 0 = Disable UC Server Availability 1 = Enable...

  • Page 129

    Issue 4.0 Input Data Item Item Input Data Default 0: Sunday UC Server Auto Restart Day 1: Monday 2: Tuesday 3: Wednesday 4: Thursday 5: Friday 6: Saturday UC Server Auto Restart Time 00:00 ~ 23:59 00:00 Conditions None Feature Cross Reference None SV9100 Programming Manual 2-89...

  • Page 130: Uc Server Voicemail Interface Settings

    Issue 4.0 Program 10 : System Configuration Setup 10-70 : UC Server VoiceMail Interface Settings Level: Description Use Program 10-70 : UC Server VoiceMail Interface Settings to configure the VoiceMail Integration for the UC Server. to set . Input Data Item Item Input Data...

  • Page 131: Uc Server Contact Center Settings

    Issue 4.0 Program 10 : System Configuration Setup 10-71 : UC Server Contact Center Settings Level: Description Use Program 10-71 : UC Server Contact Center Settings to define the IP address and port UC Clients with Contact Center integration will connect to Input Data Item Item...

  • Page 132: Network Security Setup

    Issue 4.0 Program 10 : System Configuration Setup 10-72 : Network Security Setup Level: Description Use Program 10-72 : Network Security Setup to define the Server Certificate and the Private Key for TLS connection when the SV9100 receives a TLS request. Input Data Item Item...

  • Page 133

    Issue 4.0 SV9100 Programming Manual 2-93...

  • Page 134

    Issue 4.0 2-94 Program 10 : System Configuration Setup...

  • Page 135: System Numbering

    Program: Program 11 : System Numbering 11-01 : System Numbering Level: Description to set the system numbering plan. The numbering plan assigns Program 11-01 : System Numbering the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk codes.

  • Page 136

    Issue 4.0 Step 2: Specify the length of the code you want to change After you specify a single- or two-digit code, you must tell the system how many digits comprise the code. This is the Number of Digits Required column in the Table 2-3 System Numbering Default Settings on page 2-97 table.

  • Page 137

    Issue 4.0 Default See the following tables for default settings. Table 2-3 System Numbering Default Settings Dial Types: 1=Service Code, 2=Extension Number, 3=Trunk Access, 4=Special Trunk Access, 5=Operator Access, 6=Flexible Routing, 8 = Networking 9 = Dial Extension Analyze, 0=None Number of Digits Network System Dial Type...

  • Page 138

    Issue 4.0 Table 2-3 System Numbering Default Settings (Continued) Dial Types: 1=Service Code, 2=Extension Number, 3=Trunk Access, 4=Special Trunk Access, 5=Operator Access, 6=Flexible Routing, 8 = Networking 9 = Dial Extension Analyze, 0=None Number of Digits Network System Dial Type Required ID [if type 8] 0~50 Dialed...

  • Page 139

    Issue 4.0 Table 2-3 System Numbering Default Settings (Continued) Dial Types: 1=Service Code, 2=Extension Number, 3=Trunk Access, 4=Special Trunk Access, 5=Operator Access, 6=Flexible Routing, 8 = Networking 9 = Dial Extension Analyze, 0=None Number of Digits Network System Dial Type Required ID [if type 8] 0~50 Dialed...

  • Page 140

    Issue 4.0 Table 2-3 System Numbering Default Settings (Continued) Dial Types: 1=Service Code, 2=Extension Number, 3=Trunk Access, 4=Special Trunk Access, 5=Operator Access, 6=Flexible Routing, 8 = Networking 9 = Dial Extension Analyze, 0=None Number of Digits Network System Dial Type Required ID [if type 8] 0~50 Dialed...

  • Page 141

    Issue 4.0 Table 2-3 System Numbering Default Settings (Continued) Dial Types: 1=Service Code, 2=Extension Number, 3=Trunk Access, 4=Special Trunk Access, 5=Operator Access, 6=Flexible Routing, 8 = Networking 9 = Dial Extension Analyze, 0=None Number of Digits Network System Dial Type Required ID [if type 8] 0~50 Dialed...

  • Page 142

    Issue 4.0 Table 2-3 System Numbering Default Settings (Continued) Dial Types: 1=Service Code, 2=Extension Number, 3=Trunk Access, 4=Special Trunk Access, 5=Operator Access, 6=Flexible Routing, 8 = Networking 9 = Dial Extension Analyze, 0=None Number of Digits Network System Dial Type Required ID [if type 8] 0~50 Dialed...

  • Page 143: Extension Numbering

    Issue 4.0 Program 11 : System Numbering 11-02 : Extension Numbering Level: Description to set the extension number. The extension number can have Program 11-02 : Extension Numbering up to eight digits. The first/second digit(s) of the number should be assigned in Program 11-01 or Program 11-20.

  • Page 144

    Issue 4.0 Feature Cross Reference  Department Calling  Flexible System Numbering  Intercom 2-104 Program 11 : System Numbering...

  • Page 145: Virtual Extension Numbering

    Issue 4.0 Program 11 : System Numbering 11-04 : Virtual Extension Numbering Level: Description to define the virtual extension numbers. The extension Program 11-04 : Virtual Extension Numbering number can have up to eight digits. The first/second digit(s) of the number should be assigned in Program 11-01 or Program 11-20.

  • Page 146

    Issue 4.0 Feature Cross Reference  Flexible System Numbering  Multiple Directory Numbers / Call Coverage 2-106 Program 11 : System Numbering...

  • Page 147: Aci Extension Numbering

    Issue 4.0 Program 11 : System Numbering 11-06 : ACI Extension Numbering Level: Description to define the virtual extension number used for the ACI. Program 11-06 : ACI Extension Numbering The extension number can have up to eight digits. The first and second digits of the number should be assigned in Program 11-01 or Program 11-20.

  • Page 148: Department Group Pilot Numbers

    Issue 4.0 Program 11 : System Numbering 11-07 : Department Group Pilot Numbers Level: Description to assign a pilot number to each Department Program 11-07 : Department Group Pilot Numbers Group set up in Program 16-02. The pilot number is the number users dial for Department Calling and Department Step Calling.

  • Page 149

    Issue 4.0 Feature Cross Reference  Department Calling  Department Step Calling SV9100 Programming Manual 2-109...

  • Page 150: Aci Group Pilot Number

    Issue 4.0 Program 11 : System Numbering 11-08 : ACI Group Pilot Number Level: Description to assign the pilot number to the ACI Groups set in Program Program 11-08 : ACI Group Pilot Number 33-02. The pilot number can have up to four digits. The first and second digits of the number should be assigned in Program 11-01 or Program 11-20 as type 2.

  • Page 151: Trunk Access Code

    Issue 4.0 Program 11 : System Numbering 11-09 : Trunk Access Code Level: Description to assign the trunk access code (normally 9). The trunk access Program 11-09 : Trunk Access Code code can be set from 1~8 digits which is defined to type 3 and 4 in Program 11-01. This is the code extension users dial to access Automatic Route Selection.

  • Page 152

    Issue 4.0 Feature Cross Reference  Automatic Route Selection  Central Office Calls, Placing  Trunk Group Routing 2-112 Program 11 : System Numbering...

  • Page 153: Service Code Setup (for System Administrator)

    Issue 4.0 Program 11 : System Numbering 11-10 : Service Code Setup (for System Administrator) Level: Description to customize the Service Codes for Program 11-10 : Service Code Setup (for System Administrator) the System Administrator. You can customize additional Service Codes in Programs 11-11~11-16. The following chart shows: The number of each code (01~42).

  • Page 154

    Issue 4.0 Input Data (Continued) Item Related Item Terminals Default Program Night Mode Switching for Other 12-xx Group 20-07-01 --- Not Used --- --- Not Used --- --- Not Used --- Leaving Message Waiting 11-11-09 (Requires CPU to be licensed for Hotel/Motel) Dial Block by Supervisor 90-19...

  • Page 155

    Issue 4.0 Input Data (Continued) Item Related Item Terminals Default Program MLT, SLT Not Set Change the Guidance Message Number on Voice Mail Auto Attendant --- Not Used --- --- Not Used --- --- Not Used --- --- Not Used --- Date Setting Not Set 20-07-30...

  • Page 156: Service Code Setup (for Setup/entry Operation)

    Issue 4.0 Program 11 : System Numbering 11-11 : Service Code Setup (for Setup/Entry Operation) Level: Description Use Program 11-11 : Service Code Setup (for Setup/Entry Operation) to customize the Service Codes which are used for registration and setup. You can customize additional Service Codes in Programs 11-10, and 11-12 ~ 11-16.

  • Page 157

    Issue 4.0 Input Data (Continued) Item Terminal Related Item Default Program 15-02 Display Language Selection for Multiline Terminal Text Message Setting Setting Enable Handsfree Incoming Intercom Calls 20-09-05 20-02-12 Force Ringing of Incoming Intercom Calls 20-09-05 20-02-12 Programmable Function Key Programming 15-07 (2-Digit Service Codes) 11-11-38...

  • Page 158

    Issue 4.0 Input Data (Continued) Item Terminal Related Item Default Program Pilot Group Withdrawing MLT, SLT Toll Restriction Override MLT, SLT 21-14 Ring Volume Set 15-07 Programmable Function Key Programming (3-Digit Service Codes) 11-11-17 Station Speed Dial Number Entry MLT, SLT --- Not Used --- MLT, SLT 15-07...

  • Page 159

    Issue 4.0 Input Data (Continued) Item Terminal Related Item Default Program MLT, SLT Set Do Not Call Table Setting MLT, SLT Call Forward with Personal Greeting Call Forward to Attendant except Busy MLT, SLT 15-01-08 Setting MLT, SLT 15-01-09 Call Forward to Attendant/No Answer Setting 11-11-37 Headset Ring Volume Adjustment...

  • Page 160: Service Code Setup (for Service Access)

    Issue 4.0 Program 11 : System Numbering 11-12 : Service Code Setup (for Service Access) Level: Description Use Program 11-12 : Service Code Setup (for Service Access) to customize the Service Codes which are used for service access. You can customize additional Service Codes in Programs 11-10, 11- 11, and 11-13 through 11-16.

  • Page 161

    Issue 4.0 Input Data (Continued) Item Defaul Related Item Terminals Program MLT, SLT Group Speed Dialing Last Number Dial MLT, SLT Saved Number Dial MLT, SLT Trunk Group Access MLT, SLT MLT, SLT Specified Trunk Access MLT, SLT Trunk Access Via Networking Setting MLT, SLT Clear Last Number Dialing Data...

  • Page 162

    Issue 4.0 Input Data (Continued) Item Defaul Related Item Terminals Program --- Not Used --- Station Speed Dialing MLT, SLT Voice Over MLT, SLT 11-16-08 Flash on Trunk lines MLT, SLT 14-05 Answer No-Ring Line (Universal Answer) 14-06 Callback Test for SLT 15-03-07 Enabled On Hook When Holding (SLT) Answer On Hook When Holding (SLT)

  • Page 163

    Issue 4.0 Input Data (Continued) Item Defaul Related Item Terminals Program MLT, SLT Security Sensor Rest Watch Mode Start MLT, SLT Security Sensor Mode Start MLT, SLT  MLT = Multiline Terminal  SLT = Single Line Telephone Conditions None Feature Cross Reference ...

  • Page 164: Service Code Setup (for Contact Center)

    Issue 4.0 Program 11 : System Numbering 11-13 : Service Code Setup (for Contact Center) Level: Description Use Program 11-13 : Service Code Setup (for Contact Center) to customize the Service Codes which are used with the Contact Center feature. You can customize additional Service Codes in Programs 11- 10 ~ 11-12 and 11-14 ~ 11-16.

  • Page 165

    Issue 4.0 Input Data (Continued) Terminals Item Item Default Change Agent Group by Supervisor When using service code 669 to change an agent group, the supervisor must enter a 2-digit number for the group. For example, to change to group 4, the entry would be 669 04.

  • Page 166: Service Code Setup (for Hotel)

    Issue 4.0 Program 11 : System Numbering 11-14 : Service Code Setup (for Hotel) Level: Description Use Program 11-14 : Service Code Setup (for Hotel) to customize the Service Codes which are used with the Hotel/Motel feature. You can customize additional Service Codes in Programs 11-10 ~ 11-13, 11-15 and 11-16.

  • Page 167

    Issue 4.0 Input Data (Continued) Item Item Terminals Default MLT, SLT Room Status Change for Own Extension Room Status Change for Other Extension MLT, SLT Room Status Output Hotel Room Monitor MLT, SLT Set Hotel PMS Code Restriction MLT = Multiline Terminal ...

  • Page 168: Service Code Setup, Administrative (for Special Access)

    Issue 4.0 Program 11 : System Numbering 11-15 : Service Code Setup, Administrative (for Special Access) Level: Description Use Program 11-15 : Service Code Setup, Administrative (for Special Access) to customize the special access Service Codes which are used by the administrator in the Hotel/Motel feature. You can customize additional Service Codes in Programs 11-10 ~ 11-14 and 11-16.

  • Page 169

    Issue 4.0 Input Data (Continued) Item Terminal Related Item Default Program --- Not Used --- Ethernet Port Reset Extension Data Swap 92-04 Remote Access from DISA 22-02 Setting Modem Access 90-69 Outbound IP Connection Setting  MLT = Multiline Terminal ...

  • Page 170: Single Digit Service Code Setup

    Issue 4.0 Program 11 : System Numbering 11-16 : Single Digit Service Code Setup Level: Description Use Program 11-16 : Single Digit Service Code Setup to customize the one-digit Service Codes used when a busy or ring back signal is heard. You can customize additional Service Codes in Programs 11-10 ~ 11-15.

  • Page 171

    Issue 4.0 Conditions None Feature Cross Reference  Refer to the Input Data chart on previous pages. SV9100 Programming Manual 2-131...

  • Page 172: Group Pilot Number

    Issue 4.0 Program 11 : System Numbering 11-17 : Group Pilot Number Level: Description to assign the Master Number for each Group. This is the Program 11-17 : Group Pilot Number number a user dials to transfer calls to the Group. Normally, you should use unassigned extension numbers (e.g., 500) for the master number.

  • Page 173: Remote Conference Group Pilot Number

    Issue 4.0 Program 11 : System Numbering 11-19 : Remote Conference Group Pilot Number Level: Description Use Program 11-19: Remote Conference Group Pilot Number to assign the remote conference pilot number for each Remote Conference Group. This is the number a user dials to call into the Remote Conference.

  • Page 174: Dial Extension Analyze Table

    Issue 4.0 Program 11 : System Numbering 11-20 : Dial Extension Analyze Table Level: Description to define the dial type based on three or more digits. Program 11-20 : Dial Extension Analyze Table This program is relevant only if digits in 11-01-01 are set to 9 (Dial Extension Analyze). Input Data Dial Extension Analyze Table 01~128...

  • Page 175: Night Mode Function Setup

    Program: Program 12 : Night Mode Setup 12-01 : Night Mode Function Setup Level: Description Use Program 12-01 : Night Mode Function Setup to set up the Night Mode options. Refer to the following chart for a description of each option, its range and default setting. Input Data Item Input...

  • Page 176: Automatic Night Service Patterns

    Issue 4.0 Program 12 : Night Mode Setup 12-02 : Automatic Night Service Patterns Level: Description Use Program 12-02 : Automatic Night Service Patterns to define the daily pattern of the Automatic Mode Switching. Each Mode Group has 10 patterns. These patterns are used in Programs 12-03 and 12-04.

  • Page 177

    Issue 4.0 Time setting 07: 22:00 to 00:00 Mode 3 (midnight) Time Pattern 2 0:00 0:00 Mode 2 (night) Time setting 01: 00:00 to 00:00 Mode 2 (night) Default All groups, all patterns : 00:00 to 00:00 = Mode 1 Time Pattern 1 Set Time Number Start Time...

  • Page 178: Weekly Night Service Switching

    Issue 4.0 Program 12 : Night Mode Setup 12-03 : Weekly Night Service Switching Level: Description Use Program 12-03 : Weekly Night Service Switching to define a weekly schedule of night-switch settings. Input Data Night Mode Service Group Number 01~32 Time Schedule Item No.

  • Page 179

    Issue 4.0 Conditions None Feature Cross Reference  Night Service SV9100 Programming Manual 2-139...

  • Page 180: Holiday Night Service Switching

    Issue 4.0 Program 12 : Night Mode Setup 12-04 : Holiday Night Service Switching Level: Description Use Program 12-04 : Holiday Night Service Switching to define a yearly schedule of holiday night- switch settings. This schedule is used for the setting of special days when the company is expected to be closed, such as a national holiday.

  • Page 181: Night Mode Group Assignment For Extensions

    Issue 4.0 Program 12 : Night Mode Setup 12-05 : Night Mode Group Assignment for Extensions Level: Description Use Program 12-05 : Night Mode Group Assignment for Extensions to assign a Day/Night Mode Group for each extension. Input Data Extension Number 001 ~ 960 Night Mode Item...

  • Page 182: Night Mode Group Assignment For Trunks

    Issue 4.0 Program 12 : Night Mode Setup 12-06 : Night Mode Group Assignment for Trunks Level: Description Use Program 12-06 : Night Mode Group Assignment for Trunks to assign a Day/Night Mode Group for each trunk port. Input Data Trunk Port Number 001~400 Item...

  • Page 183: Text Data For Night Mode

    Issue 4.0 Program 12 : Night Mode Setup 12-07 : Text Data for Night Mode Level: Description Use Program 12-07 : Text Data for Night Mode to make an original text message which is displayed on an LCD of multiline telephone in each Mode. Input Data Night Mode Service Group Number 01~32...

  • Page 184

    Issue 4.0 Feature Cross Reference  Night Service 2-144 Program 12 : Night Mode Setup...

  • Page 185: Night Mode Service Range

    Issue 4.0 Program 12 : Night Mode Setup 12-08 : Night Mode Service Range Level: Description Use Program 12-08 : Night Mode Service Range to define the changing range of toggle key for each Day/Night Mode. Input Data Night Mode Service Group Number 01~32 Item No.

  • Page 186

    Issue 4.0 2-146 Program 12 : Night Mode Setup...

  • Page 187: Speed Dialing Function Setup

    Program: Program 13 : Abbreviated Dialing 13-01 : Speed Dialing Function Setup Level: Description to define the Speed Dialing functions. Program 13-01 : Speed Dialing Function Setup Input Data Item Related Item Input Data Default Program Speed Dialing Auto Outgoing Call 0 = Trunk Outgoing 13-05 Mode...

  • Page 188: Group Speed Dialing Bins

    Issue 4.0 Program 13 : Abbreviated Dialing 13-02 : Group Speed Dialing Bins Level: Description to define the range of bin numbers to be used by each Program 13-02 : Group Speed Dialing Bins Speed Dialing group. (Refer to 13-03 : Speed Dialing Group Assignment for Extensions).

  • Page 189: Speed Dialing Group Assignment For Extensions

    Issue 4.0 Program 13 : Abbreviated Dialing 13-03 : Speed Dialing Group Assignment for Extensions Level: Description Use Program 13-03 : Speed Dialing Group Assignment for Extensions to assign Speed Dialing Group for each extension. There are 64 available Speed Dialing groups. Input Data Extension Number 001 ~ 960...

  • Page 190: Speed Dialing Number And Name

    Issue 4.0 Program 13 : Abbreviated Dialing 13-04 : Speed Dialing Number and Name Level: Description Use Program 13-04 : Speed Dialing Number and Name to store Speed Dialing data in the Speed Dialing areas. This program is also used to define the names assigned to the Speed Dialing numbers. Input Data Speed Dialing Bin Number 0~9999...

  • Page 191

    Issue 4.0 Item Related Item Input Data Default Program Incoming Ring Pattern Incoming Ring Pattern 13-04-03 0 = Normal Pattern 1 ~ 4 = Tone Pattern (1~4) 5 ~ 9 = Scale Pattern (1~5) 10 ~ 13 = Tone Pattern (5~8) Memo 1 Maximum of 28 digits 15-02-58...

  • Page 192

    Issue 4.0 Conditions None Feature Cross Reference  Speed Dial – System/Group/Station 2-152 Program 13 : Abbreviated Dialing...

  • Page 193: Speed Dial Trunk Group

    Issue 4.0 Program 13 : Abbreviated Dialing 13-05 : Speed Dial Trunk Group Level: Description Use Program 13-05 : Speed Dialing Trunk Group to define the trunk group/route number to be seized for each Speed Dialing number. If this program has an entry of 0 (no setting), then seizing a line follows the trunk access group routing of the caller’s extension (refer to Program 14-06).

  • Page 194: Telephone Book Dial Number And Name

    Issue 4.0 Program 13 : Abbreviated Dialing 13-07 : Telephone Book Dial Number and Name Level: Description Use Program 13-07 : Telephone Book Dial Number and Name to set up the dial number and name of each Telephone Book Number. Input Data Telephone Book Number 0~200...

  • Page 195: Telephone Book System Name

    Issue 4.0 Program 13 : Abbreviated Dialing 13-08 : Telephone Book System Name Level: Description Use Program 13-08 : Telephone Book System Name to set up the name of the Telephone Book. Input Data Telephone Book Number 0~200 Item Related Item Input Data Default...

  • Page 196: Telephone Book Group Name

    Issue 4.0 Program 13 : Abbreviated Dialing 13-09 : Telephone Book Group Name Level: Description Use Program 13-09 : Telephone Book Group Name to set up the group name of the Telephone Book. Input Data Telephone Book Number 0~200 Item No. Group Number 0~40 Item...

  • Page 197: Telephone Book Routing

    Issue 4.0 Program 13 : Abbreviated Dialing 13-10 : Telephone Book Routing Level: Description Use Program 13-10 : Telephone Book Routing to set up outgoing mode when using the Telephone Book. Trunk outgoing mode follows Program 14-06 setting. Input Data Telephone Book Number 0~200 Item...

  • Page 198

    Issue 4.0 2-158 Program 13 : Abbreviated Dialing...

  • Page 199: Basic Trunk Data Setup

    Program: Program 14 : Trunk, Basic Setup 14-01 : Basic Trunk Data Setup Level: Description Use Program 14-01 : Basic Trunk Data Setup to set the basic options for each trunk port. Refer to the table below for a description of each option, its range and default setting. Input Data Trunk Port Number 001~400...

  • Page 200

    Issue 4.0 Item Related Item Input Data Default Program 0 = No Print Out 35-01 SMDR Printout 35-02 1 = Prints Out Include/Exclude the trunk you are programming from the SMDR printout. Refer to Program 35-01 and 35-02 for SMDR printout options.

  • Page 201

    Issue 4.0 Item Related Item Input Data Default Program Forced Release of Held Call 0 = Disable (No) 24-01-01 24-01-05 1 = Enable (Yes) Enable/Disable forced release for calls on Hold. If enabled, the system disconnects a call if it is on Hold longer than a programmed interval (Program 24-01-05).

  • Page 202

    Issue 4.0 Item Related Item Input Data Default Program 0 = Disable (No) Trunk-to-Trunk Outgoing Caller ID through Mode 1 = Enable (Yes) Enable/Disable the ability to send the original Caller ID through when the call is Forward Off-Premise. Continued/Discontinued 0 = Disable (No) 20-28-01 Trunk-to-Trunk Conversation...

  • Page 203

    Issue 4.0 Item Related Item Input Data Default Program Outgoing CLI Selection 0 = Contract Number 21-13-01 21-18-01 1 = Extension Number Select CLI (Calling Party 21-19-01 2 = Extended Table Number) sending way to trunk. 21-25-01 When set to 0, extension CLI 3 = PRG 21-13 number set in PRG21-13-01, 4 = PRG 21-18...

  • Page 204

    Issue 4.0 Default Trunk Port Name Number Line 001 Line 002 Line 400 Conditions None Feature Cross Reference  Refer to features in the Input Data table. 2-164 Program 14 : Trunk, Basic Setup...

  • Page 205: Analog Trunk Data Setup

    Issue 4.0 Program 14 : Trunk, Basic Setup 14-02 : Analog Trunk Data Setup Level: Description Use Program 14-02 : Analog Trunk Data Setup to set the basic options for each analog trunk port. Refer to the table below for a description of each option, its range and default setting. Input Data Trunk Port Number 001~400...

  • Page 206

    Issue 4.0 Item Related Item Input Data Default Program 0 = Automatic 21-01-03 DP to DTMF Conversion Options 1 = Automatic and Manual Determine how a user can convert a 2 = Manual Dial Pulse (DP) call to a DTMF call. For each trunk, set the type of DP to DTMF conversion required.

  • Page 207

    Issue 4.0 Item Related Item Input Data Default Program Sync. Ringing 0 = Disable 1 = Enable Specify whether or not CO/PBX calls follow Synchronous Ringing. Synchronous Ringing does  not apply to incoming DID calls, off-hook ringing calls, or CO/PBX ring transfer calls.

  • Page 208: Behind Pbx Setup

    Issue 4.0 Program 14 : Trunk, Basic Setup 14-04 : Behind PBX Setup Level: Description Use Program 14-04 : Behind PBX Setup to indicate if the trunk is installed behind a PBX. There is one item for each mode. Input Data Trunk Port Number 1~400 Item...

  • Page 209: Trunk Group

    Issue 4.0 Program 14 : Trunk, Basic Setup 14-05 : Trunk Group Level: Description Use Program 14-05 : Trunk Group to assign trunks to Trunk Groups. You can also assign the outbound priority for trunks within the group. When users dial up the trunk group, they seize the trunks in the order you specify in the outbound priority entry.

  • Page 210: Trunk Group Routing

    Issue 4.0 Program 14 : Trunk, Basic Setup 14-06 : Trunk Group Routing Level: Description Use Program 14-06 : Trunk Group Routing to set up an outbound routing table for the trunk groups you assigned in Program 14-05. When a user dials 9, the system routes their calls in the order (priority) specified.

  • Page 211

    Issue 4.0 Input Data Route Table Number 001~100 Item Priority Order Related Input Data Number Program 0 = Not Specified 14-01-07 14-05 001~100 : (Trunk Group No.) 15-01-02 101~150: (100+ Networking System No.) 21-02 1001~1100 : (1000+ Route Table Number) Default Route 1, Order Number 1 = 1 (Trunk Group 1).

  • Page 212: Trunk Access Map Setup

    Issue 4.0 Program 14 : Trunk, Basic Setup 14-07 : Trunk Access Map Setup Level: Description Use Program 14-07 : Trunk Access Map Setup to set up the Trunk Access Maps. This sets an extension access options for trunks. For example, an extension can place only outgoing calls on trunks to which it has outgoing access.

  • Page 213

    Issue 4.0 Conditions None Feature Cross Reference  Central Office Calls, Answering  Central Office Calls, Placing SV9100 Programming Manual 2-173...

  • Page 214: Music On Hold Source For Trunks

    Issue 4.0 Program 14 : Trunk, Basic Setup 14-08 : Music on Hold Source for Trunks Level: Description Use Program 14-08 : Music on Hold Source for Trunks to define a Music on Hold source for a trunk as either the ACI or COI port. If ACI is selected as the source in Item 1, the port number for the source must be selected in Item 2.

  • Page 215: Conversation Recording Destination For Trunks

    Issue 4.0 Program 14 : Trunk, Basic Setup 14-09 : Conversation Recording Destination for Trunks Level: Description Use Program 14-09 : Conversation Recording Destination for Trunks to set the ACI Conversation Recording destination for each trunk. If both Programs 14-09 and 15-12 define a destination, the destination in Program 15- 12 is followed.

  • Page 216: Id Setup For Ip Trunk

    Issue 4.0 Program 14 : Trunk, Basic Setup 14-11 : ID Setup for IP Trunk Level: Description Use Program 14-11 : ID Setup for IP Trunk to set the ID of each IP Trunk. This program refers to incoming and outgoing IP Trunk calls. The ID is sent on an outgoing IP Trunk call. This program is used only for H.323.

  • Page 217: Sip Register Id Setup For Ip Trunk

    Issue 4.0 Program 14 : Trunk, Basic Setup 14-12 : SIP Register ID Setup for IP Trunk Level: Description Use Program 14-12 : SIP Register ID Setup for IP Trunk to define the SIP Register ID for IP Trunks. Input Data Trunk Port Number 001~400 Item...

  • Page 218: Ccis System Route Id

    Issue 4.0 Program 14 : Trunk, Basic Setup 14-13 : CCIS System Route ID Level: Description Use Program 14-13 : CCIS System Route ID to define the CCIS route ID to the trunk group used for K- CCIS. Input Data Trunk Group Number 001~100 Trunk...

  • Page 219: Ccis Trunk Cic Assignment

    Issue 4.0 Program 14 : Trunk, Basic Setup 14-14 : CCIS Trunk CIC Assignment Level: Description Use Program 14-14 : CCIS Trunk CIC Assignment to define the CIC (Circuit Identifier Code) to each voice channel (trunk port) used for K-CCIS. Input Data Trunk Port Number 001 ~ 400...

  • Page 220: Ip Trunk Data Setup

    Issue 4.0 Program 14 : Trunk, Basic Setup 14-18 : IP Trunk Data Setup Level: Description Use Program 14-18 : IP Trunk Data Setup to define the basic setting of each IP Trunk. Input Data Trunk Port Number 001~400 Item Item Input Data Default...

  • Page 221

    Issue 4.0 Conditions None Feature Cross Reference None SV9100 Programming Manual 2-181...

  • Page 222

    Issue 4.0 2-182 Program 14 : Trunk, Basic Setup...

  • Page 223: Basic Extension Data Setup

    Program: Program 15 : Extension, Basic Setup 15-01 : Basic Extension Data Setup Level: Description Use Program 15-01 : Basic Extension Data Setup to define the basic settings for each extension. Input Data Extension Number 001 ~ 960 Item Related Item Input Data Default...

  • Page 224

    Issue 4.0 Item Related Item Input Data Default Program 0 = No 21-01-15 Restriction for Outgoing Disable on Incoming Line 21-01-16 1 = Yes 21-01-17 Enable/Disable supervised dial 80-03-01 detection for an extension. Do-Not-Call 0 = Off 21-01-19 1 = On Call Attendant Busy 0~100 11-11-59...

  • Page 225

    Issue 4.0 Conditions None Feature Cross Reference None SV9100 Programming Manual 2-185...

  • Page 226: Multiline Telephone Basic Data Setup

    Issue 4.0 Program 15 : Extension, Basic Setup 15-02 : Multiline Telephone Basic Data Setup Level: Description Use Program 15-02 : Multiline Telephone Basic Data Setup to set up various multiline telephone options. Input Data Extension Number 001 ~ 960 Item Related Item...

  • Page 227

    Issue 4.0 Item Related Item Input Data Default Program Extension Ring Tone 1 = High 2 = Medium Set the tone (pitch) of the incoming 3 = Low extension call ring for the extension port you are programming. Also 4 = Ring Tone 1 refer to Program 15-08.

  • Page 228

    Issue 4.0 Item Related Item Input Data Default Program 0 = Off Callback Automatic Answer 1 = On Enable/Disable automatic answer of calls recalling to a station. For example, if a Transfer Recall or Hold Recall is ringing back to a station, the following happens: If PRG 15-02-11 is enabled, the station automatically answers the...

  • Page 229

    Issue 4.0 Item Related Item Input Data Default Program Virtual Extension Access Mode 0 = DSS (when idle Virtual Extension key 1 = Outgoing (OTG) pressed) 2 = Ignore Determine whether a Virtual Extension/Call Arrival Key(CAR) should function as a DSS key, a Virtual Extension, or a CAR key.

  • Page 230

    Issue 4.0 Item Related Item Input Data Default Program 0 = Message Key MSG Key Operation Mode 1 = Voice Mail Key Determine whether an extension MSG key should function as a Message key or Voice Mail key. If set as a Message key, users can press the key to call the voice mail only when they have new messages.

  • Page 231

    Issue 4.0 Item Related Item Input Data Default Program Message Waiting Lamp Cycle for 1 = Cycle 1 15-02-28 Called Extension 15-02-35 2 = Cycle 2 15-02-37 Select the cycle method that the 3 = Cycle 3 15-02-38 Large LED flashes when the 4 = Cycle 4 extension has Message Waiting set 5 = Cycle 5...

  • Page 232

    Issue 4.0 Item Related Item Input Data Default Program 0 = Normal Indication Double Height Character Indication 1 = Double height character indication of On the DT800/DT700/DT400/ calendar display line DT300 style phones Name and 2 = Double height character indication of name Number Line (2), Calender Line (1) and number display line or No Line (0) set to has double...

  • Page 233

    Issue 4.0 Item Related Item Input Data Default Program Microphone Operation on 0 = No change for MIC status Handsfree 1 = Start from MIC enabled Select the microphone status when 2 = Start from MIC muted starting Handsfree mode. MIC Key Operation 0 = Enabled 1 = Disabled...

  • Page 234

    Issue 4.0 Table 2-4 Lamp Cycle On/Off Timing Pattern Programs 15-02-35, 36, and 38 Input Cycle Cycle 4 125ms – ON / 125ms – OFF / 125ms – ON / 625ms – OFF Cycle 5 875ms – ON / 125ms – OFF Cycle 6 625ms –...

  • Page 235: Single Line Telephone Basic Data Setup

    1 = DTMF Select the type of dialing the connected telephone uses. For the UNIVERGE SV9100 Wireless telephones to function correctly, this must be set to 0. If this option is set for DTMF, after an outside call is placed, the system cannot dial any additional digit.

  • Page 236

    Issue 4.0 Item Related Item Input Data Default Program 0 = Disable (Off) Extension Polarity Reverse 1 = Enable (On) Not Used in U.S. -- Do Not Change Default Entry as DTMF issues may arise with voice mail. 0 = No 11-12-45 Enabled On-Hook When Holding (SLT) 1 = Yes...

  • Page 237

    Issue 4.0 Normal Outgoing Idle Call Reverse Normal Idle Incoming Reverse Call Normal Idle Call Reverse Pickup (1) = Off-Hook (2) = Calling/Ringing (3) = Answer (4) = Detect Hang Up (5) = On-Hook Conditions None SV9100 Programming Manual 2-197...

  • Page 238

    Issue 4.0 Feature Cross Reference  Single Line Telephones, Analog 500/2500 Sets 2-198 Program 15 : Extension, Basic Setup...

  • Page 239: Ip Telephone Terminal Basic Data Setup

    Issue 4.0 Program 15 : Extension, Basic Setup 15-05 : IP Telephone Terminal Basic Data Setup Level: Description Use Program 15-05 : IP Telephone Terminal Basic Data Setup to set up the basic settings for an IP telephone. Input Data Extension Number 001 ~ 960 Item...

  • Page 240

    Issue 4.0 Item Related Item Input Data Default Description Program 1-Type 1 84-24-XX CODEC Type Assign the CODEC Type of the MLT SIP. 2-Type 2 3-Type 3 4-Type 4 5-Type 5 Authentication Up to 24 characters None Assign the authentication 15-05-01 Password password for SIP single line...

  • Page 241

    Issue 4.0 Item Related Item Input Data Default Description Program DT800/DT700 0 = Not Set Terminal Type 1 = ITL-( )E-1D/IP- ()E-1 2 = ITL-( )D-1D/ITL- 24BT1D/ITL- 4PA- 1D [without 8LKI(LCD)-L] 3 = ITL-( )D-1D/ITL- 24BT1D/ITL-24PA- 1D [with 8LKI(LCD)- 4 = ITL-320C-1 5 = Softphone 6 = CTI 7 = AGW...

  • Page 242

    Issue 4.0 Item Related Item Input Data Default Description Program 0 = Off Ten Key Pad Talkie 1 = On 0.0.0.0~255.255.255.255 0.0.0.0 Read-only LAN Side IP Address of Terminal Terminal Touch 0 = Off Select whether the touch Panel On/Off screen used on 1 = On ITL-320C-1 (BK) TEL...

  • Page 243

    Issue 4.0 Item Related Item Input Data Default Description Program Video Mode 0 = Disable This Program is used to select the video function 1 = Enable with the standard SIP terminal. If the standard SIP terminal supports the video function, the SV9100 transfers the video CODEC in SDP information.

  • Page 244

    Issue 4.0 Item Related Item Input Data Default Description Program 0 = Disable 10-46-14 Subscribe On a per station basis, this Expire Timer setting defines the SIP 60 ~ 65535(sec) for NAT Subscribe expiry timer. If this value is set to 0, for a NAPT terminal, the value in PRG 84-23-02 is applied.

  • Page 245: Trunk Access Map For Extensions

    Issue 4.0 Program 15 : Extension, Basic Setup 15-06 : Trunk Access Map for Extensions Level: Description Use Program 15-06 : Trunk Access Map for Extensions to define the trunk access map for each extension. An extension can place only outgoing calls on trunks to which it has outgoing access. Use Program 14-07 to define the available access maps.

  • Page 246: Programmable Function Keys

    Issue 4.0 Program 15 : Extension, Basic Setup 15-07 : Programmable Function Keys Level: Description Use Program 15-07 : Programmable Function Keys to assign functions to a multiline terminal line keys. For certain functions, you can append data to the key basic function. For example, the function 26 appended by data 1 makes a Group Call Pickup key for Pickup Group 1.

  • Page 247

    Issue 4.0 Default Programmable keys 1~8 are Trunk Line keys (key 1 = Trunk Line 1, key 2 = Trunk Line 2, etc.). All other programmable keys are undefined. Line Key Function Number Additional Data LK01 01 (Trunk Line Key) ...

  • Page 248

    Issue 4.0 Function Number List (Continued) [1] Normal Function Code (00 ~ 99) (Service Code 751) Function Function Additional Data LED Indication Number Call Forward – No Answer Red On: Forwarded Call Forward – Busy/No Red On: Forwarded Answer Call Forward – Both Ring Red On: Forwarded Follow Me Rapid Blink (Red): Forwarded...

  • Page 249

    Issue 4.0 Function Number List (Continued) [1] Normal Function Code (00 ~ 99) (Service Code 751) Function Function Additional Data LED Indication Number DND/FWD Override Call None Message Waiting None Room Monitoring Rapid Blink (Red): While being monitored Slow Blink (Red): While monitoring Handset Transmission Red On: Transmission cut-off Cutoff...

  • Page 250

    Issue 4.0 Function Number List (Continued) [1] Normal Function Code (00 ~ 99) (Service Code 751) Function Function Additional Data LED Indication Number Automatic Transfer at Extension Group Number Blink (Red): Active Department Group Call ( 01~64) Blink (Red): Active Delayed Transfer at Extension Group Number Department Group Call...

  • Page 251

    Issue 4.0 Function Number List (Continued) [1] Normal Function Code (00 ~ 99) (Service Code 751) Function Function Additional Data LED Indication Number Automated Attendant Extension Number or Pilot Red On: Set Up for All Calls (In-Skin) Number Fast Blink (Red): Set Up for No Answer Calls Stutter Blink (Red): Set Up for Busy Calls...

  • Page 252

    Issue 4.0 Function Number List (Continued) [1] Normal Function Code (00 ~ 99) (Service Code 751) Function Function Additional Data LED Indication Number Change Restriction Class One-time Toll Restriction Power Saving for Power Power Save Group Number On (Red): Set Save Group 00~32 (00 = All Groups) Off: Cancel...

  • Page 253

    Issue 4.0 Function Number List (Continued) [2] Appearance Function Level (*00 ~*99) (Service Code 752) Function Function Additional Data LED Indication Number Trunk Access Via Network System Number  Networking (01~50) Station Park Hold None  CAP Orbit No. (0001~9999) If CAP Orbit No.0000 is CAP Key used, the next available...

  • Page 254

    Issue 4.0 Function Number List (Continued) [2] Appearance Function Level (*00 ~*99) (Service Code 752) Function Function Additional Data LED Indication Number On (Red) : other using System Call History On (Red) : using  Off (Green) : not using On (Red) : When using Contact ACD Whispering ...

  • Page 255

    Issue 4.0 LED Indication Reference: ON = LED pattern 7 (On). OFF = LED pattern 0 (Off). Rapid Blink = LED pattern 3 (RW). Slow Blink (General Function Level) = LED pattern 5 (IL). Slow Blink (Appearance Function Level) = LED pattern 1 (FL). Fast Blink = LED pattern 3 (RW).

  • Page 256: Incoming Virtual Extension Ring Tone Setup

    Issue 4.0 Program 15 : Extension, Basic Setup 15-08 : Incoming Virtual Extension Ring Tone Setup Level: Description Use Program 15-08 : Incoming Virtual Extension Ring Tone Setup to assign a ring tone range (0~4) to incoming virtual extensions assigned to a Virtual Extension key (Program 15-07). If you enable ringing for the key in Program 15-09, the key rings with the tone you set in this program.

  • Page 257

    Issue 4.0 Table 2-6 Program 15-08 – Incoming Signal Frequency Patterns Incoming Signal Frequency Type Frequency 1 Frequency 2 Modulation Pattern Pattern 1 High 1100 1400 16Hz Middle 16Hz 16Hz Pattern 2 High 1100 1400 Middle Pattern 3 High 2000 16Hz Middle 1400...

  • Page 258: Virtual Extension Ring Assignment

    Issue 4.0 Program 15 : Extension, Basic Setup 15-09 : Virtual Extension Ring Assignment Level: Description Use Program 15-09 : Virtual Extension Ring Assignment to assign the ringing options for an extension Virtual Extension Key or Virtual Extension Group Answer Key which is defined in Program 15- 07.

  • Page 259: Incoming Virtual Extension Ring Tone Order Setup

    Issue 4.0 Program 15 : Extension, Basic Setup 15-10 : Incoming Virtual Extension Ring Tone Order Setup Level: Description Use Program 15-10 : Incoming Virtual Extension Ring Tone Order Setup to set the priority (1~4) for the Virtual Extension Ring Tones set in Program 15-08. When Virtual Extension calls ring an extension simultaneously, the tone with the highest order number (e.g., 1) rings.

  • Page 260

    Issue 4.0 Conditions None Feature Cross Reference None 2-220 Program 15 : Extension, Basic Setup...

  • Page 261: Virtual Extension Delayed Ring Assignment

    Issue 4.0 Program 15 : Extension, Basic Setup 15-11 : Virtual Extension Delayed Ring Assignment Level: Description Use Program 15-11 : Virtual Extension Delayed Ring Assignment to assign the delayed ringing options for an extension Virtual Extension or Virtual Extension Group Answer keys (defined in Program 15-09).

  • Page 262: Conversation Recording Destination For Extensions

    Issue 4.0 Program 15 : Extension, Basic Setup 15-12 : Conversation Recording Destination for Extensions Level: Description Use Program 15-12 : Conversation Recording Destination for Extensions to set the ACI Conversation Recording destination for each extension. If both Programs 14-09 and 15-12 define a destination, the destination in Program 15- 12 is followed.

  • Page 263: Loop Key Data

    Issue 4.0 Program 15 : Extension, Basic Setup 15-13 : Loop Key Data Level: Description Use Program 15-13 : Loop Key Data to set the Loop Key Data for each terminal. Loop Keys can be Incoming, Outgoing, or both ways. Outgoing Loop Keys use the entry in Item 01. Incoming Loop Keys use the entry in Item 02.

  • Page 264: Programmable One-touch Keys

    Use Program 15-14 : Programmable One-Touch Keys to define the One-Touch key data for each multiline terminal. For each UNIVERGE SV9100 Wireless telephone to use the Transfer When Out of Range feature, enter the destination number (up to 24 digits) and name (up to 12 characters) into One-Touch bin 10. Make sure to add any required trunk access codes for outside numbers.

  • Page 265: Sip Register Id Setup For Extension

    Issue 4.0 Program 15 : Extension, Basic Setup 15-16 : SIP Register ID Setup for Extension Level: Description Use Program 15-16 : SIP Register Setup for Extension to define the SIP Register ID for Extensions. Input Data Extension Number 001 ~ 960 Item Item Input Data...

  • Page 266: Co Message Waiting Indication

    Issue 4.0 Program 15 : Extension, Basic Setup 15-17 : CO Message Waiting Indication Level: Description Use Program 15-17 : CO Message Waiting Indication to set the message waiting LED Flash assignment on each CO line. Input Data Extension Number including Virtual Extensions 001 ~ 960 Trunk Port Number 001~400...

  • Page 267: Virtual Extension Key Enhanced Options

    Issue 4.0 Program 15 : Extension, Basic Setup 15-18 : Virtual Extension Key Enhanced Options Level: Description Use Program 15-18 : Virtual Extension Key Enhanced Options to define the operation when a Virtual Extension Key is pressed. Input Data Extension Number including Virtual Extensions 001 ~ 960 Item Defaul...

  • Page 268

    Issue 4.0 Item Defaul Related Item Input Data Program 0 = Normal Ring 15-09-01 One Ring Cycle When set to a 0, the virtual extension follows the 1 = One Ring normal ring cycle. When set to a 1, the virtual extension will only ring one time (the virtual extension must be first set to ring in PRG 15-08).

  • Page 269: System Telephone Book Setup For Extension

    Issue 4.0 Program 15 : Extension, Basic Setup 15-19 : System Telephone Book Setup for Extension Level: Description Use Program 15-19 : System Telephone Book Setup for Extension to set the operations of the Telephone Book for each extension. Input Data Extension Number 001 ~ 960 Item...

  • Page 270: Lcd Line Key Name Assignment

    Issue 4.0 Program 15 : Extension, Basic Setup 15-20 : LCD Line Key Name Assignment Level: Description Use Program 15-20 : LCD Line Key Name Assignment to assigns a name to each LCD Line Key of the SV9100 telephones and ADM option. Up to 13 characters can be assigned. Input Data Extension Number 001 ~ 960...

  • Page 271: Mobile Extension Setup

    Issue 4.0 Program 15 : Extension, Basic Setup 15-22 : Mobile Extension Setup Level: Description Use Program 15-22 : Mobile Extension Setup to set the system information for the Mobile Extension feature. Input Data Extension Number 001 ~ 960 Item Item Input Data Default...

  • Page 272

    Issue 4.0 Conditions None Feature Cross Reference None 2-232 Program 15 : Extension, Basic Setup...

  • Page 273: Incoming Virtual Extension Large Led Setup

    Issue 4.0 Program 15 : Extension, Basic Setup 15-23 : Incoming Virtual Extension Large LED Setup Level: Description Use Program 15-23 : Incoming Virtual Extension Large LED Setup to set the color of the large LED, when the Virtual Extension rings. Input Data Extension Number 001 ~ 960...

  • Page 274: Registration Of Standard Sip Terminal

    Issue 4.0 Program 15 : Extension, Basic Setup 15-24 : Registration of Standard SIP Terminal Level: Description Use Program 15-24 : Registration of Standard SIP Terminal to register data in the standard SIP terminal where Register is not used. Input Data Extension Number 001 ~ 960 Input Data...

  • Page 275

    Issue 4.0 Conditions None Feature Cross Reference None SV9100 Programming Manual 2-235...

  • Page 276: Desi-less Page Setup

    Issue 4.0 Program 15 : Extension, Basic Setup 15-25 : DESI-less Page Setup Level: Description Use Program 15-25 : DESI-less Page Setup to define the page of each DESI-less extension. Input Data Extension Number 001 ~ 960 Item Item Input Data Default Incoming Call Notify Event 0 = Disable...

  • Page 277: Power Saving Setup

    Issue 4.0 Program 15 : Extension, Basic Setup 15-27 : Power Saving Setup Level: Description Use Program 15-27 : Power Saving Setup to set the power saving mode for extensions. Input Data Extension Number 001 ~ 960 Item Item Input Data Default Power Saving Group Number 0 = Power Save Off...

  • Page 278: Setting Of Function Key For Bth Handset

    Issue 4.0 Program 15 : Extension, Basic Setup 15-29 : Setting of Function Key for BTH Handset Level: Description Use Program 15-29 : Setting of Function Key for BTH Handset to make the relationship of function keys between the BTH and the Desk Terminal. Input Data Function Key number of BTH 1 ~ 8...

  • Page 279

    Issue 4.0 SV9100 Programming Manual 2-239...

  • Page 280

    Issue 4.0 2-240 Program 15 : Extension, Basic Setup...

  • Page 281: Department Group Basic Data Setup

    Program: Program 16 : Department Group Setup 16-01 : Department Group Basic Data Setup Level: Description Use Program 16-01 : Department Group Basic Data Setup to set the function mode for each department group. There are 64 available Department Groups. Input Data Department Group Number 1~64...

  • Page 282

    Issue 4.0 Item Related Item Input Data Default Program 0 = Manual 11-16-10 Extension Group All Ring Mode Operation 1 = Automatic Determine whether calls ringing a Department Group should ring all extensions in the group simultaneously automatically or manually when using the service code defined in Program 11-12-09.

  • Page 283: Department Group Assignment For Extensions

    Issue 4.0 Program 16 : Department Group Setup 16-02 : Department Group Assignment for Extensions Level: Description Use Program 16-02 : Department Group Assignment for Extensions to set the Department Groups. The system uses these groups (64 Department Groups) for Department Calling. Assign pilot numbers to Department Groups you set up in Program 11-07.

  • Page 284: Secondary Department Group

    Issue 4.0 Program 16 : Department Group Setup 16-03 : Secondary Department Group Level: Description Use Program 16-03 : Secondary Department Group to set a second Department Group for extensions. Up to 16 extensions can be assigned per Department Group. There are 64 available Department Groups.

  • Page 285: Call Restriction Between Department Groups

    Issue 4.0 Program 16 : Department Group Setup 16-04 : Call Restriction Between Department Groups Level: Description Use Program 16-04 : Call Restriction Between Department Groups to set internal calls between members of different Department (Station) groups that can be restricted per group. Each department group can restrict calls to up to eight department groups in Department Group - Departmental Call Restriction.

  • Page 286

    Issue 4.0 2-246 Program 16 : Department Group Setup...

  • Page 287: System Options

    Program: Program 20 : System Option Setup 20-01 : System Options Level: Description Use Program 20-01 : System Options to set various system options. Input Data Item Related Item Input Data Default Description Program Operator Access 0 = Step Call Set up priority of a call when calling 20-17 Mode...

  • Page 288

    Issue 4.0 Input Data (Continued) Item Related Item Input Data Default Description Program Mobile Extension 1~64800(sec) Set up the system callback duration 15-22-04 Callback Duration time when ringing the target Mobile Time Extension. Emergency Call 0 = Off Setting to On (1) allows an Setting of Remote emergency call to be made when 1 = On...

  • Page 289: System Options For Multiline Telephones

    Issue 4.0 Program 20 : System Option Setup 20-02 : System Options for Multiline Telephones Level: Description Use Program 20-02 : System Options for Multiline Telephones to set various system options for multiline telephones. Input Data Item Related Item Input Data Default Programming 0 = Display...

  • Page 290

    Issue 4.0 Input Data (Continued) Item Related Item Input Data Default Programming 0~64800 (sec) Preselection Time When a multiline terminal user preselects a line key, the system remembers the preselection for this time. Time and Date Display Mode Type 1 = (12 hour) 10 MAR TUE 3:15PM Set how the Time and Date appear on Type 2 = (12 hour) 3:15PM MAR 10 TUE display telephones.

  • Page 291

    Issue 4.0 Input Data (Continued) Item Related Item Input Data Default Programming 0 = Name and Number (Both) Caller ID Display Mode 1 = Name 2 = Number 0~64800 seconds Dialing Record Display Time Virtual Extension Mode 0 = No 1 = Yes Set the mode of a virtual extension key that appears on a DSS console.

  • Page 292: System Options For Single Line Telephones

    Issue 4.0 Program 20 : System Option Setup 20-03 : System Options for Single Line Telephones Level: Description Use Program 20-03 : System Options for Single Line Telephones to set up various options for single line telephones. Input Data Item Related Item Input Data...

  • Page 293

    Issue 4.0 Input Data (Continued) Item Related Item Input Data Default Program Dial Sending Start Time for SLT or ARS 0~64800 seconds 20-03-03 When ARS or an analog extension user accesses a trunk and dials an outside call, the system waits this time before outdialing the first digit.

  • Page 294: System Options For Virtual Extensions

    Issue 4.0 Program 20 : System Option Setup 20-04 : System Options for Virtual Extensions Level: Description Use Program 20-04 : System Options for Virtual Extensions to set up various system options for Virtual Extensions. There are 512 available virtual extension ports. Input Data Item Item...

  • Page 295: Class Of Service For Extensions

    Issue 4.0 Program 20 : System Option Setup 20-06 : Class of Service for Extensions Level: Description Use Program 20-06 : Class of Service for Extensions to assign a Class of Service (COS) to an extension. There are 15 Classes of Service that can be assigned. To specify the options in each Class of Service, refer to Programs 20-07 through 20-13.

  • Page 296: Class Of Service Options (administrator Level)

    Issue 4.0 Program 20 : System Option Setup 20-07 : Class of Service Options (Administrator Level) Level: Description Use Program 20-07 : Class of Service Options (Administrator Level) to define the administrator service availability for each extension Class of Service (COS). Input Data Class of Service Number 01~15...

  • Page 297

    Issue 4.0 Default Item Input Related Item Data Program COS 15 1~14 Programmable Function Key Programming 0 = Off 11-11-38 (Appearance Level) 20-13-18 1 = On Turn off or on an extension user ability to program the Appearance function keys using Service Code 752.

  • Page 298

    Issue 4.0 Default Item Input Related Item Data Program COS 15 1~14 Dial-In Mode Switch 0 = Off 11-10-35 1 = On Do-Not-Call Administrator 0 = Off 25-01-07 15-07-89 1 = On 20-01-19 --- Not Used --- Date Setting 0 = Off 11-10-41 1 = On Clear Alarm Report...

  • Page 299: Class Of Service Options (outgoing Call Service)

    Issue 4.0 Program 20 : System Option Setup 20-08 : Class of Service Options (Outgoing Call Service) Level: Description Use Program 20-08 : Class of Service Options (Outgoing Call Service) to define the outgoing call feature availability for each extension Class of Service (COS). Input Data Class of Service Number 01~15...

  • Page 300

    Issue 4.0 Default Item Input Related Item Data Program 01-14 Toll Restriction Dial Block 0 = Off 1 = On Turn off or on an extension ability to use Dial Block. Hotline/Extension Ringdown 0 = Off 1 = On Turn off or on Ringdown Extension for extensions with this COS.

  • Page 301

    Issue 4.0 Default Item Input Related Item Data Program 01-14 Hot Key Pad 0 = Off 1 = On Set the ability of an extension user to make a call by dialing the number without first going off hook. Automatic Trunk Seizing by Pressing SPK 0 = Off 1 = On Turn off or on an extension user ability to...

  • Page 302: Class Of Service Options (incoming Call Service)

    Issue 4.0 Program 20 : System Option Setup 20-09 : Class of Service Options (Incoming Call Service) Level: Description Use Program 20-09 : Class of Service Options (Incoming Call Service) to define the incoming call feature availability for each extension Class of Service (COS). Input Data Class of Service Number 01~15...

  • Page 303

    Issue 4.0 Default Item Input Related Item Data Program 01~14 Signal/Voice Call 0 = Off 11-11-15, 11-11-16 1 = On Turn off or on an extension user ability to enable Handsfree Answerback or Forced Intercom Ringing for their incoming Intercom calls.

  • Page 304: Class Of Service Options (answer Service)

    Issue 4.0 Program 20 : System Option Setup 20-10 : Class of Service Options (Answer Service) Level: Description Use Program 20-10 : Class of Service Options (Answer Service) to define the answer feature availability for each extension Class of Service (COS). Input Data Class of Service Number 01~15...

  • Page 305

    Issue 4.0 Default Item Input Item Data 01~14 Virtual Extension Off-Hook Answer 0 = Off 1 = On Turn off or on an extension ability to answer an incoming call on a Call Arrival (CAR)/Secondary Incoming Extension (SIE)/Virtual Extension simply by lifting the handset. Call Pickup Callback 0 = Off 1 = On...

  • Page 306: Class Of Service Options (hold/transfer Service)

    Issue 4.0 Program 20 : System Option Setup 20-11 : Class of Service Options (Hold/Transfer Service) Level: Description Use Program 20-11 : Class of Service Options (Hold/Transfer Service) to define the Hold and Transfer feature availability for each extension Class of Service (COS). Input Data Class of Service Number 01~15...

  • Page 307

    Issue 4.0 Default Item Item Input Data 01~14 Transfer Information Display 0 = Off 1 = On Turn off or on an extension ability for incoming Transfer preanswer display. Group Hold Initiate 0 = Off 1 = On Turn off or on an extension user ability to initiate a Group Hold.

  • Page 308

    Issue 4.0 Default Item Item Input Data 01~14 No Recall 0 = Off 1 = On When set to a (0) OFF, unanswered transferred calls will recall to the station that performed the transfer once the transfer recall timer expires. When set to a (1) ON, unanswered transferred calls will NOT recall to the station that performed the transfer once the transfer recall timer expires.

  • Page 309

    Issue 4.0 Default Item Item Input Data 01~14 Both Ring Enhancement 0 = Normal 1 = Enhanced 0 = Normal (default) rings on other extension when the other paired extension is busy (not idle). 1 = Enhanced does not ring other extension when the other paired extension is busy (not idle).

  • Page 310: Class Of Service Options (charging Cost Service)

    Issue 4.0 Program 20 : System Option Setup 20-12 : Class of Service Options (Charging Cost Service) Level: Description Use Program 20-12 : Class of Service Options (Charging Cost Service) to define the Charging Cost service availability for each extension service class. Input Data Class of Service Number 01~15...

  • Page 311: Class Of Service Options (supplementary Service)

    Issue 4.0 Program 20 : System Option Setup 20-13 : Class of Service Options (Supplementary Service) Level: Description Use Program 20-13 : Class of Service Options (Supplementary Service) to define the supplementary feature availability for each extension Class of Service (COS). Input Data Class of Service Number 01~15...

  • Page 312

    Issue 4.0 Default Item Related Item Input Data Programming 01~14 Conference 0 = Off 1 = On Turn off or on an extension user ability to initiate a conference or Meet-Me Conference. Privacy Release 0 = Off 1 = On Turn off or on an extension user ability to initiate a Voice Call Conference.

  • Page 313

    Issue 4.0 Default Item Related Item Input Data Programming 01~14 Selectable Display Messaging (Text Messaging) 0 = Off 1 = On Turn off or on an extension user ability to use Selectable Display Messaging. Account Code/Toll Restriction Operator Alert 0 = Off (Restricted Operation Transfer) 1 = On Turn off or on operator alert when an extension user...

  • Page 314

    Issue 4.0 Default Item Related Item Input Data Programming 01~14 Connected Line Identification (COLP) 0 = Off 1 = On Deny Multiple Barge-Ins 0 = Off 1 = On Allow/Deny an extension user from having multiple users Barge into their conversation. Supervisor’s Position Enhancement 0 = Off 11-13-10...

  • Page 315

    Issue 4.0 Default Item Related Item Input Data Programming 01~14 MIC Key Mode while Call Monitoring 0 = Enable 20-13-10 (Off) Set per class of service, when in Call Monitoring Mode 1 = Disable determines if the monitored parties receive the barge in (On) alert tone when Coaching Mode is enabled.

  • Page 316: Class Of Service Options For Disa/e&m

    Issue 4.0 Program 20 : System Option Setup 20-14 : Class of Service Options for DISA/E&M Level: Description Use Program 20-14 : Class of Service Options for DISA/E&M to enable/disable DISA and tie line Class of Service options. You assign a DISA Class of Service to DISA users in Program 25-09. Assign tie line Classes of Service in 34-02.

  • Page 317

    Issue 4.0 Default Item Input Item Data COS 1~15 Internal Paging 0 = Off 1 = On Enable/Disable a DISA or tie trunk caller ability to use the telephone system Internal Paging. External Paging 0 = Off 1 = On Enable/Disable a DISA or tie trunk caller ability to use the telephone system External Paging.

  • Page 318: Ring Cycle Setup

    Issue 4.0 Program 20 : System Option Setup 20-15 : Ring Cycle Setup Level: Description Use Program 20-15 : Ring Cycle Setup to define the ringing cycles for each ring type. Input Data Item Ringing Incoming Signal Type Default Cycle Normal Incoming Call on Trunk 1~13 PBX, CES Incoming Call...

  • Page 319

    Issue 4.0 Number Ringing Cycle On:2.0 / Off:4.0 On:1.0 / Off:2.0 On:0.5 / Off:0.5 On:0.25 / Off:0.25 On:0.5 / Off:0.5 / On:0.5 / Off:1.5 On:0.25 / Off:0.25 / On:0.25 / Off:5.25 On:0.375 / Off:0.25 / On:0.375 / Off:2.0 On:0.25 / Off:0.125 / On:0.25 / Off:0.125 / On:0.25 / Off:2.0 On:1.0 / Off:4.0 On:0.25 / Off:0.25 / On:0.25 / Off:4.25 On:1.0 / Off:3.0...

  • Page 320: Selectable Display Messages

    Issue 4.0 Program 20 : System Option Setup 20-16 : Selectable Display Messages Level: Description Use Program 20-16 : Selectable Display Messages to enter the Selectable Display Messages. There are 20 alphanumeric messages, with up to 24 characters. Use the following chart when programming messages.

  • Page 321

    Issue 4.0 When using DTP or DTU style telephones on the UNIVERGE SV9100 system, not all the same characters are available. Input Data Selectable Display Message Number 01~20 Item Input Data 24 characters Number Message IN MEETING UNTIL ##:## MEETING ROOM – ########...

  • Page 322

    Issue 4.0 Conditions Time value ## : ## must be followed by two spaces. Feature Cross Reference  Selectable Display Messages 2-282 Program 20 : System Option Setup...

  • Page 323: Operator Extension

    Issue 4.0 Program 20 : System Option Setup 20-17 : Operator Extension Level: Description Use Program 20-17 : Operator Extension to designate an operator. When an extension user dials 0 or 9 (defined by Program 11-01 Type 5), calls go to the operator selected in this program. If you do not assign an extension in Program 90-11-01, system alarms appear on the extension assigned in this option.

  • Page 324: Service Tone Timers

    Issue 4.0 Program 20 : System Option Setup 20-18 : Service Tone Timers Level: Description Use Program 20-18 : Service Tone Timers to set the values for the system service tone timers. Refer to the following chart for a description of each option, its range and default setting. Input Data Item Related...

  • Page 325

    Issue 4.0 Conditions None Feature Cross Reference  Distinctive Ringing, Tones, and Flash Patterns SV9100 Programming Manual 2-285...

  • Page 326: System Options For Caller Id

    Issue 4.0 Program 20 : System Option Setup 20-19 : System Options for Caller ID Level: Description Use Program 20-19 : System Options for Caller ID to define the system options for the Caller ID feature. Input Data Item Item Input Data Default Caller ID Displaying Format...

  • Page 327

    Issue 4.0 Conditions Edit Caller ID works when Program 20-19-07 and Program 20-19-08 are set.  Calling Party Name for ISDN Trunk works when Program 14-01-24 and Program 15-01-01 are set.  Feature Cross Reference  Caller ID SV9100 Programming Manual 2-287...

  • Page 328: Message Setup For Non-caller Id Data

    Issue 4.0 Program 20 : System Option Setup 20-20 : Message Setup for Non-Caller ID Data Level: Description Use Program 20-20 : Message Setup for Non-Caller ID Data to define the messages which are displayed when no Caller ID information is received. Input Data Item Item...

  • Page 329: System Options For Long Conversation

    Issue 4.0 Program 20 : System Option Setup 20-21 : System Options for Long Conversation Level: Description Use Program 20-21 : System Options for Long Conversation to define the system options for the Long Conversation feature. Input Data Item Related Item Input Data Default...

  • Page 330: System Options For Wireless – Dect Service

    Issue 4.0 Program 20 : System Option Setup 20-22 : System Options for Wireless – DECT Service Level: Description Use Program 20-22 : System Options for Wireless – DECT Service to define the time the system waits before determining the Wireless – DECT phone is out of range. For incoming calls, the time begins when the call is received.

  • Page 331: System Options For Cti

    Issue 4.0 Program 20 : System Option Setup 20-23 : System Options for CTI Level: Description Use Program 20-23 : System Options for CTI to define the system options for the CTI feature. Input Data Item Item Input Data Default 0~64800 (sec) Delayed ring timer for CTI 0~64800 (sec)

  • Page 332: Isdn Options

    Issue 4.0 Program 20 : System Option Setup 20-25 : ISDN Options Level: Description Use Program 20-25 : ISDN Options to define the ISDN system options. Input Data Item Item Input Data Default Send the Release Message After Subscriber Hangs 0 = Off 1 = On 0 = Off...

  • Page 333

    Issue 4.0 Input Data (Continued) Item Item Input Data Default Call Forward Options (Auto Connect Send) 0 = Normal – No Message (Off) Incoming Calls Forwarded Out Automatically Return 1 = Normal – No Connect Message When Outgoing Call Receives Message (On) Alerting Message.

  • Page 334: Multiplier Changing Co

    Issue 4.0 Program 20 : System Option Setup 20-26 : Multiplier Changing CO Level: Description Use Program 20-26 : Multiplier Changing CO to define the Multiplier for charging cost to each extension service class. Input Data Service Class 1~15 Item Item Input Data Default...

  • Page 335: Trunk To Trunk Conversation

    Issue 4.0 Program 20 : System Option Setup 20-28 : Trunk to Trunk Conversation Level: Description Use Program 20-28 : Trunk to Trunk Conversation to define system options for Trunk to Trunk Conversation. Input Data Item Related Item Input Data Default Programming No Setting...

  • Page 336: Timer Class For Extension

    Issue 4.0 Program 20 : System Option Setup 20-29 : Timer Class for Extension Level: Description Use Program 20-29 : Timer Class for Extension to assign the timer class to each extension. There are 16 Classes that can be assigned. You make eight entries for this Program, one for each Night Service Mode.

  • Page 337: Timer Class For Trunks

    Issue 4.0 Program 20 : System Option Setup 20-30 : Timer Class for Trunks Level: Description Use Program 20-30 : Timer Class for Trunks to assign the timer class to each trunk. There are 16 Classes that can be assigned. You make eight entries for this Program, one for each Night Service Mode.

  • Page 338: Timer Class Timer Assignment

    Issue 4.0 Program 20 : System Option Setup 20-31 : Timer Class Timer Assignment Level: Description Use Program 20-31 : Timer Class Timer Assignment to assign values to the timers on a class of service basis. Input Data Timer Class Number 1~15 Item Related...

  • Page 339

    Issue 4.0 Item Related Item Input Data Default Programming Ring No Answer Alarm Time 0~64800 seconds 60 seconds 22-01-03 If a trunk rings a multiline telephone longer than this time, the system changes the ring cadence. This indicates to the user that the call has been ringing too long.

  • Page 340

    Issue 4.0 Item Related Item Input Data Default Programming 0~64800 seconds 30 seconds 24-02-04 Transfer Recall Time An unanswered transferred call recalls after this time to the extension that initially transferred it. VRS/DISA No Answer Time (Disconnect or 0~64800 seconds 0 seconds 25-07-02 IRG or VM)

  • Page 341

    Issue 4.0 Conditions These timers are used when an extension or trunk is assigned to a class from 1 to 15 in 20-29-01 or  20-30-01. When the timer class is set to 0, the system-wide timer is used. All defaults are the same as the system-wide timers. ...

  • Page 342: Remote Conference Group Setting

    Issue 4.0 Program 20 : System Option Setup 20-34 : Remote Conference Group Setting Level: Description Use Program 20-34: Remote Conference Group Setting to configure Remote Conference parameters. Input Data Item Item Input Data Default Remote Conference - Name Up to 12 characters. Default for conferences 1~4 = Conf 1-Conf 4 Set name for remote conference.

  • Page 343

    Issue 4.0 Input Data Item Item Input Data Default 0 = Disable Conference Group Setup - Automatic Recording 1 = Enable Enable or disable automatic recording for a Remote Conference. If disabled, a line key must be used to start recording. Conference Group Setup - Enter mailbox Not Set...

  • Page 344: Extension's Operator Setting

    Issue 4.0 Program 20 : System Option Setup 20-35 : Extension’s Operator Setting Level: Description Use Program 20-35 : Extension’s Operator Setting to assign an extension to an operator group. Input Data Extension Number Up to eight digits Item Item Input Data Default Extension’s Operator Setting...

  • Page 345: Trunk's Operator Setting

    Issue 4.0 Program 20 : System Option Setup 20-36 : Trunk’s Operator Setting Level: Description Use Program 20-36 : Trunk’s Operator Setting to assign a trunk to an operator group. Input Data Trunk Port Number 001~400 Item Item Input Data Default Trunk’s Operator Setting 0~15...

  • Page 346: Operator Extension Group Setup

    Issue 4.0 Program 20 : System Option Setup 20-37 : Operator Extension Group Setup Level: Description Use Program 20-37 : Operator Extension Group Setup to define the operator(s) in the operator group. Input Data Operator Group 1~15 Operator Number Item Item Input Data Default...

  • Page 347: Operator Group Setting

    Issue 4.0 Program 20 : System Option Setup 20-38 : Operator Group Setting Level: Description Use Program 20-38 : Operator Group Setting to set up priority of a call when calling an operator telephone. Input Data Operator Group 1~15 Item Item Input Data Default...

  • Page 348: Watch Mode Setup

    Issue 4.0 Program 20 : System Option Setup 20-44 : Watch Mode Setup Level: Description Use Program 20-44 : Watch Mode Setup to set system options for Watch Message. Input Data Operator Group 1~15 Item Item Input Data Default Internal Paging Group for Watch Message 0 = No Internal Paging 1 = 1 ~ 64 (Paging Group) Define Internal Paging Group Number for Watch...

  • Page 349: Remote Watch Setup

    Issue 4.0 Program 20 : System Option Setup 20-45 : Remote Watch Setup Level: Description Use Program 20-45 : Remote Watch Setup to configure Remote Monitor settings. Input Data Terminal Item Item Input Data Default Ring Terminal for Remote Monitor Extension Number (Up to 8 digits) No Setting Ring Time Setting...

  • Page 350: Security Sensor Setup

    Issue 4.0 Program 20 : System Option Setup 20-46 : Security Sensor Setup Level: Description Use Program 20-46 : Security Sensor Setup to set system Security Sensor options. Input Data Security Sensor Number Item Item Input Data Default Sensor Mode 0 = Off 1 = On Internal Paging Group for Warning Message...

  • Page 351

    Issue 4.0 Conditions None Feature Cross Reference None SV9100 Programming Manual 2-311...

  • Page 352: Time Pattern Setting For Watch Mode

    Issue 4.0 Program 20 : System Option Setup 20-47 : Time Pattern Setting for Watch Mode Level: Description Use Program 20-47 : Time Pattern Setting for Watch Mode to assign the Watch Mode time pattern. Input Data Item Item Input Data Default 0 = Off Watch Mode...

  • Page 353: Time Pattern Setting For Security Sensor

    Issue 4.0 Program 20 : System Option Setup 20-48 : Time Pattern Setting for Security Sensor Level: Description Use Program 20-48 : Time Pattern Setting for Security Sensor to assign the Security Sensor time pattern. Input Data Item Item Input Data Default 0 = Off Security Sensor...

  • Page 354: Night Mode Group Assignment For Power Save Group

    Issue 4.0 Program 20 : System Option Setup 20-53 : Night Mode Group Assignment for Power Save Group Level: Description Use Program 20-53 : Night Mode Group Assignment for Power Save Group to assign the Night Mode Service Group Number into the Power Save Group. Index Data Power Save Group 1~32...

  • Page 355: Power Supply Mode For Each Power Save Group

    Issue 4.0 Program 20 : System Option Setup 20-54 : Power Supply Mode for each Power Save Group Level: Description Use Program 20-54 : Power Supply Mode for each Power Save Group to assign the Power Saving Mode in each Power Saving group and Night mode. Index Data Power Save Group 1~32...

  • Page 356: Delay Timer For Security Sensor

    Issue 4.0 Program 20 : System Option Setup 20-55 : Delay Timer for Security Sensor Level: Description Use Program 20-55 : Delay Timer for Security Sensor to set the interval for the Sensor Delay Timer. Input Data Item Item Input Data Default 0 ~ 3600 (sec) Sensor Delay Timer...

  • Page 357: Uc User Information Settings

    Issue 4.0 Program 20 : System Option Setup 20-57 : UC User Information Settings Level: Description Use Program 20-57 : UC User Information Settings to define the user information settings used in UC. Index Data User Information Table Number 1~128 Input Data Item Item...

  • Page 358: Uc Server Presence Settings

    Issue 4.0 Program 20 : System Option Setup 20-58 : UC Server Presence Settings Level: Description Use Program 20-58 : UC Server Presence Settings to define the site’s Presence states. Input Data Item Item Input Data Default UC Server Presence States: In the Office 0 = Disable 1 = Enable UC Server Presence States: On Vacation...

  • Page 359

    Issue 4.0 Input Data Item Item Input Data Default UC Server Custom Presence 2 Definition Any characters No setting UC Server Custom Presence 2 Use 0 = Disable 1 = Enable UC Server Custom Presence 3 Definition Any characters No setting UC Server Custom Presence 3 Use 0 = Disable 1 = Enable...

  • Page 360: Uc Server User Settings

    Issue 4.0 Program 20 : System Option Setup 20-59 : UC Server User Settings Level: Description Use Program 20-59 : Server User Settings to define UC users and their permissions within the UC Client. Index Data User Settings Table Number 1 ~ 896 Input Data Item...

  • Page 361

    Issue 4.0 Input Data Item Item Input Data Default UC - Server Connect 0 = Disable 1 = Enable UC - License Level 0 = Softphone 1 = Deskset 2 = Softphone + Deskset UC - Login Mode 0 = Softphone 1 = Deskset UC - Attendant Mode 0 = Disable...

  • Page 362: Uc Server Telephony Settings

    Issue 4.0 Program 20 : System Option Setup 20-60 : UC Server Telephony Settings Level: Description Use Program 20-60 : UC Server Telephony Settings to define special telephony options for the UC Server. Input Data Item Item Input Data Default UC Server Consult Call for Immediate Transfer 0 = Disable 1 = Enable...

  • Page 363: Uc Server Call Alerts Feature Settings

    Issue 4.0 Program 20 : System Option Setup 20-61 : UC Server Call Alerts Feature Settings Level: Description Use Program 20-61 : UC Server Call Alerts Feature Settings to define the Abandon Call Alerts settings in the UC Server. Input Data Item Item Input Data...

  • Page 364: Uc Exception Table

    Issue 4.0 Program 20 : System Option Setup 20-62 : UC Exception Table Level: Description Use Program 20-62 : UC Exception Table to set the Exception Table parameters. Index Data User Exception Table Number 1 ~ 99 Input Data Item Item Input Data Default...

  • Page 365: Uc Web Application Setting

    Issue 4.0 Program 20 : System Option Setup 20-64 : UC Web Application Setting Level: Description Use Program 20-64 : UC Web Application Setting to set the UC Web application. Input Data Item Item Input Data Default Web Conference Duration Timer 0 ~ 64800 7200 End Alert for Web Conference...

  • Page 366: Multi-device Group Setup (terminal Information)

    Issue 4.0 Program 20 : System Option Setup 20-65 : Multi-Device Group Setup (Terminal Information) Level: Description Use Program 20-65 : Multi-Device Group Setup (Terminal Information) to set the Multi-Device parameters. Input Data Item Item Input Data Default Pilot Extension Number 0 : MDG Attach No Setting 1 : MDG Detach...

  • Page 367: Stun/turn Server Setting

    Issue 4.0 Program 20 : System Option Setup 20-66 : STUN/TURN Server Setting Level: Description Use Program 20-66 : STUN/TURN Server Setting to set the STUN/TURN Server parameters. Input Data Item Item Input Data Default Server Type 0 = Disable 1 = STUN Define the Server type as Disable, STUN or TURN 2 = TURN...

  • Page 368

    Issue 4.0 2-328 Program 20 : System Option Setup...

  • Page 369: System Options For Outgoing Calls

    Program: Program 21 : Outgoing Call Setup 21-01 : System Options for Outgoing Calls Level: Description Use Program 21-01 : System Options for Outgoing Calls to set the system options for Outgoing Call Service. Input Data Item Related Item Input Data Default Program Seizure Trunk Line Mode...

  • Page 370

    Issue 4.0 Input Data (Continued) Item Related Item Input Data Default Program Disconnect Time when Dial Tone 0~64800 (sec) not Detected If 14-02-11 is enabled, the system skips over a trunk if dial tone is not detected. This option pertains to calls placed using Speed Dial, ARS, Last Number Redial or Save Number dialed.

  • Page 371

    Issue 4.0 Input Data (Continued) Item Related Item Input Data Default Program 0 = Trunk Access Dial E911 Routing Without Trunk Access Code Required If enabled (1), an extension user can dial 911 (USA only) without first 1 = Trunk Access dialing a trunk access code or Code Not pressing a line key.

  • Page 372

    Issue 4.0 Conditions None Feature Cross Reference  Central Office Calls, Placing 2-332 Program 21 : Outgoing Call Setup...

  • Page 373: Trunk Group Routing For Extensions

    Issue 4.0 Program 21 : Outgoing Call Setup 21-02 : Trunk Group Routing for Extensions Level: Description Use Program 21-02 : Trunk Group Routing for Extensions to assign Program 14-06 routes to extensions. Input Data Extension Number 001 ~ 960 Item Day/Night Route Table...

  • Page 374: Trunk Group Routing For Trunks

    Issue 4.0 Program 21 : Outgoing Call Setup 21-03 : Trunk Group Routing for Trunks Level: Description Use Program 21-03 : Trunk Group Routing for Trunks to set the Trunk Route Table for Automatic External Call Forward. The Route Table is set in Program 14-06. Input Data Trunk Port Number 001~400...

  • Page 375: Toll Restriction Class For Extensions

    Issue 4.0 Program 21 : Outgoing Call Setup 21-04 : Toll Restriction Class for Extensions Level: Description Use Program 21-04 : Toll Restriction Class for Extensions to assign a Toll Restriction class to an extension. The details of Toll Restriction are defined in Program 21-05 and 21-06. A telephone and a trunk have a Restriction Class.

  • Page 376: Toll Restriction Class

    Issue 4.0 Program 21 : Outgoing Call Setup 21-05 : Toll Restriction Class Level: Description to set the system Toll Restriction classes (1~15). Program 21-05 : Toll Restriction Class Input Data Toll Restriction Class Number 1~15 Item Related Item Input Data Default Description Program...

  • Page 377

    Issue 4.0 Item Related Item Input Data Default Description Program Permit Code Table 1~4 = Table 1, 2, 6~15 = 0 Set the tables 1~4 when 21-06-06 3 = 1 referring to the table set up by 0 = Disable 4 = 2 21-06-06.

  • Page 378

    Issue 4.0 Default Toll Restriction Class Item 01: International Call Restrict Table 02: International Call Permit Table 03: --- Not Used --- 04: Max. No. Digits Table Assign. 05: Common Permit Table 06: Common Restrict Table 07: Permit Code Table 08: Restrict Code Table 09: Restriction for Common Abbr.

  • Page 379: Toll Restriction Table Data Setup

    Issue 4.0 Program 21 : Outgoing Call Setup 21-06 : Toll Restriction Table Data Setup Level: Description Use Program 21-06 : Toll Restriction Table Data Setup to set the system Toll Restriction data. Dial 1~9, 0, , # can be entered in each table. ...

  • Page 380

    Issue 4.0 Input Data (Continued) Item Item Table Input Data Default Description Permit Code Dial Program the Permit Code Table 1 4 = No Table Tables. If the system has Toll Setting (Up to 12 digits) (table) Restriction enabled, users can dial numbers only if permitted by these tables and the (Entry)

  • Page 381

    Issue 4.0 Input Data (Continued) Item Item Table Input Data Default Description Outgoing Call Dial No Setting Code Setup (Up to four digits) Conditions None Feature Cross Reference None SV9100 Programming Manual 2-341...

  • Page 382: Toll Restriction Override Password Setup

    Issue 4.0 Program 21 : Outgoing Call Setup 21-07 : Toll Restriction Override Password Setup Level: Description Use Program 21-07 : Toll Restriction Override Password Setup to assign Toll Restriction Override codes to extension ports. Each code must have four digits, using any combination of 0~9, # and .

  • Page 383: Repeat Dial Setup

    Issue 4.0 Program 21 : Outgoing Call Setup 21-08 : Repeat Dial Setup Level: Description Use Program 21-08 : Repeat Dial Setup to define the automatic Repeat Dial data. Input Data Item Item Input Data Default Repeat Redial Count 0~255 Set how many times a Repeat Redial automatically repeats if the call does not go through.

  • Page 384: Dial Block Setup

    Issue 4.0 Program 21 : Outgoing Call Setup 21-09 : Dial Block Setup Level: Description Use Program 21-09 : Dial Block Setup to define the Dial Blocking Toll Restriction Class and Dial Block Password to be used by the Supervisor extension. Input Data Item Item...

  • Page 385: Dial Block Restriction Class Per Extension

    Issue 4.0 Program 21 : Outgoing Call Setup 21-10 : Dial Block Restriction Class Per Extension Level: Description Use Program 21-10 : Dial Block Restriction Class Per Extension to define the Toll Restriction Class to each extension when the extension is set for Dial Block Restriction. If this data is 0, Toll Restriction Class follows Program 21-09-01.

  • Page 386: Extension Ringdown (hotline) Assignment

    Issue 4.0 Program 21 : Outgoing Call Setup 21-11 : Extension Ringdown (Hotline) Assignment Level: Description Use Program 21-11 : Extension Ringdown (Hotline) Assignment to define the Hotline destination number for each extension number. Input Data Extension Number 001 ~ 960 Item Related Hotline Destination Number...

  • Page 387: Isdn Calling Party Number Setup For Trunks

    Issue 4.0 Program 21 : Outgoing Call Setup 21-12 : ISDN Calling Party Number Setup for Trunks Level: Description Use Program 21-12 : ISDN Calling Party Number Setup for Trunks to assign Calling Party Numbers for each trunk (maximum 16 digits per entry). When a call is made by an extension which does not have an Extension Calling Number assigned (Program 21-13), the system sends the calling number for the ISDN trunk defined in 21-12.

  • Page 388: Isdn Calling Party Number Setup For Extensions

    Issue 4.0 Program 21 : Outgoing Call Setup 21-13 : ISDN Calling Party Number Setup for Extensions Level: Description Use Program 21-13 : ISDN Calling Party Number Setup for Extensions to assign each extension a Calling Party Number (maximum 16 digits per entry). The calling number is the subscriber number of the dial-in number.

  • Page 389: Walking Toll Restriction Password Setup

    Issue 4.0 Program 21 : Outgoing Call Setup 21-14 : Walking Toll Restriction Password Setup Level: Description Use Program 21-14 : Walking Toll Restriction Password Setup to assign the password and Toll Restriction Class for Walking Toll Restriction. Each code has six digits, using any combination of 0~9, ...

  • Page 390: Individual Trunk Group Routing For Extensions

    Issue 4.0 Program 21 : Outgoing Call Setup 21-15 : Individual Trunk Group Routing for Extensions Level: Description Use Program 21-15 : Individual Trunk Group Routing for Extensions to designate the alternate trunk access route accessed when a user dials the Alternate Trunk Route Access Code. Refer to Program 09 : Trunk Access Code when setting up alternate trunk codes.

  • Page 391: Trunk Group Routing For Networking

    Issue 4.0 Program 21 : Outgoing Call Setup 21-16 : Trunk Group Routing for Networking Level: Description Use Program 21-16 : Trunk Group Routing for Networking to assign Program 14-06 routes for a networked system. This is required to seize the trunk in a networked system (Extension in System A tries to make an external call using a trunk in System B).

  • Page 392: Ip Trunk (sip) Calling Party Number Setup For Trunk

    Issue 4.0 Program 21 : Outgoing Call Setup 21-17 : IP Trunk (SIP) Calling Party Number Setup for Trunk Level: Description Use Program 21-17 : IP Trunk (SIP) Calling Party Number Setup for Trunk set the SIP calling party number for individual trunks. Input Data Trunk Port Number 001~400...

  • Page 393: Extension

    Issue 4.0 Program 21 : Outgoing Call Setup 21-18 : IP Trunk (H.323) Calling Party Number Setup for Extension Level: Description Use Program 21-18 : IP Trunk (H.323) Calling Party Number Setup for Extension to assign the Calling Party Number for each extension. The assigned number is sent to the exchange when the caller places an outgoing call.

  • Page 394: Ip Trunk (sip) Calling Party Number Setup For Extension

    Issue 4.0 Program 21 : Outgoing Call Setup 21-19 : IP Trunk (SIP) Calling Party Number Setup for Extension Level: Description Use Program 21-19 : IP Trunk (SIP) Calling Party Number Setup for Extension to set the SIP calling party number for an individual extension. Input Data Extension Number 001 ~ 960...

  • Page 395: Toll Restriction For Trunks (seized Trunk Basis Setting)

    Issue 4.0 Program 21 : Outgoing Call Setup 21-21 : Toll Restriction for Trunks (Seized Trunk Basis Setting) Level: Description Use Program 21-21 : Toll Restriction for Trunks (Seized Trunk Basis Setting) to define the toll restriction class to each trunk. The details of toll restriction are defined by PRG 21-05 and 21-06. This program is compared to Station Restriction Class.

  • Page 396: Co Message Waiting Indication – Call Back Settings

    Issue 4.0 Program 21 : Outgoing Call Setup 21-22 : CO Message Waiting Indication – Call Back Settings Level: Description Use Program 21-22 : CO Message Waiting Indication – Call Back Settings to define the settings of CO Message Waiting Indication. Input Data Trunk 001~400...

  • Page 397: Expansion Calling Party Setup For Extension

    Issue 4.0 Program 21 : Outgoing Call Setup 21-25 : Expansion Calling Party Setup for Extension Level: Description Use Program 21-25 : Expansion Calling Party Setup for Extension to define CLI number to an extension. This program is used only when PRG14-01-38 is set to ‘2’. Input Data Extension 001~960...

  • Page 398

    Issue 4.0 2-358 Program 21 : Outgoing Call Setup...

  • Page 399: System Options For Incoming Calls

    Program: Program 22 : Incoming Call Setup 22-01 : System Options for Incoming Calls Level: Description Use Program 22-01 : System Options for Incoming Calls to define the system options for incoming calls. Input Data Item Related Item Input Data Default Description Program...

  • Page 400

    Issue 4.0 Input Data (Continued) Item Related Item Input Data Default Description Program DID to Trunk to 0~64800 (sec) Trunk no answer timer 0 = Enable 22-14 VRS Waiting Set up the operation mode for Auto Message 22-15 Attendant and Queuing Message. Always Operation 22-08...

  • Page 401: Incoming Call Trunk Setup

    Issue 4.0 Program 22 : Incoming Call Setup 22-02 : Incoming Call Trunk Setup Level: Description Use Program 22-02 : Incoming Call Trunk Setup to assign the incoming trunk type for each trunk. There is one item for each Night Service Mode. Input Data Trunk Port Number 001~400...

  • Page 402

    Issue 4.0 Feature Cross Reference  Central Office Calls, Answering 2-362 Program 22 : Incoming Call Setup...

  • Page 403: Trunk Ring Tone Range

    Issue 4.0 Program 22 : Incoming Call Setup 22-03 : Trunk Ring Tone Range Level: Description Use Program 22-03 : Trunk Ring Tone Range to select the ring tone range for the trunk. The trunk uses a ring tone in the range selected when it rings an extension. Eight ring tones are available. Customize the Trunk Ring Tones in Program 82-01.

  • Page 404

    Issue 4.0 Table 2-8 Program 22-03 – Incoming Signal Frequency Patterns Incoming Signal Type Frequency 1 Frequency 2 Modulation Frequency Pattern Pattern 6 High 1400Hz 540Hz Middle 760Hz 540Hz 660Hz 540Hz Pattern 7 High 2000Hz 1100Hz 16Hz Middle 2000Hz 540Hz 16Hz 1100Hz 760Hz...

  • Page 405: Incoming Extension Ring Group Assignment

    Issue 4.0 Program 22 : Incoming Call Setup 22-04 : Incoming Extension Ring Group Assignment Level: Description Use Program 22-04 : Incoming Extension Ring Group Assignment to assign extensions to Ring Groups. Calls ring extensions according to Ring Group programming. Use Program 22-05 to assign trunks to Ring Groups and use Program 22-06 to set the ringing for the phones.

  • Page 406: Incoming Trunk Ring Group Assignment

    Issue 4.0 Program 22 : Incoming Call Setup 22-05 : Incoming Trunk Ring Group Assignment Level: Description Use Program 22-05 : Incoming Trunk Ring Group Assignment to assign trunks to incoming Ring Groups. There are 100 available Ring Groups. NOTE Input Data Trunk Port Number 001~400...

  • Page 407: Normal Incoming Ring Mode

    Issue 4.0 Program 22 : Incoming Call Setup 22-06 : Normal Incoming Ring Mode Level: Description Use Program 22-06 : Normal Incoming Ring Mode to define whether or not an extension should ring for the Normal Incoming Ring Mode. Input Data Extension Number 001 ~ 960 Item...

  • Page 408: Dil Assignment

    Issue 4.0 Program 22 : Incoming Call Setup 22-07 : DIL Assignment Level: Description Use Program 22-07 : DIL Assignment to assign the destination extension or Department Calling Group for each DIL Incoming trunk. A DIL rings an extension directly, without any other Access Map or Ring Group programming.

  • Page 409: Dil/irg No Answer Destination

    Issue 4.0 Program 22 : Incoming Call Setup 22-08 : DIL/IRG No Answer Destination Level: Description For DIL Delayed Ringing, use Program 22-08 : DIL/IRG No Answer Destination to assign the DIL No Answer Ring Group. An unanswered DIL rings this group after the DIL No Answer Time expires (Program 22-01-04).

  • Page 410: Did Basic Data Setup

    Issue 4.0 Program 22 : Incoming Call Setup 22-09 : DID Basic Data Setup Level: Description Use Program 22-09 : DID Basic Data Setup to define the basic setting of Dial-In incoming calls for each trunk group. Input Data Trunk Group Number 001~100 Item Item...

  • Page 411

    Issue 4.0 Item Item Input Data Default T302 Time-out Operation 0 = Disconnect (Cut) 1 = Transfer (Refer to Program (Only Overlap Receiving Mode) 22-12 : DID Intercept Ring Group on page 2-378.) Conditions None Feature Cross Reference  Direct Inward Dialing (DID) SV9100 Programming Manual 2-371...

  • Page 412: Did Translation Table Setup

    Issue 4.0 Program 22 : Incoming Call Setup 22-10 : DID Translation Table Setup Level: Description Use Program 22-10 : DID Translation Table Setup to specify the size of the DID Translation Tables. There are 2000 Translation Table entries that you can allocate among 20 Translation Tables. Input Data Conversion Table Area Number 01~20...

  • Page 413

    Issue 4.0 Conditions None Feature Cross Reference  Direct Inward Dialing (DID) SV9100 Programming Manual 2-373...

  • Page 414: Did Translation Number Conversion

    Issue 4.0 Program 22 : Incoming Call Setup 22-11 : DID Translation Number Conversion Level: Description Use Program 22-11 : DID Translation Table Number Conversion to specify for each Translation Table entry (4000). The digits received by the system (eight maximum) ...

  • Page 415

    Issue 4.0 Table 2-9 Keys for Entering Names (Continued) Key for Entering Names (Continued) When entering names in the procedures below, refer to this chart. Names can have up to 12 digits. Use this keypad digit . . . When you want to. . . Enter characters: T-V, t-v, 8.

  • Page 416

    Issue 4.0 Item Item Input Data Default 0 = No Transfer Transfer Operation Mode 1 = Busy 2 = No Answer 3 = Busy/No Answer Transfer Destination Number 1 0 = No Setting 1~100 = Incoming Group Transfer Destination Number 2 102 = In-Skin/External Voice Mail 400 –...

  • Page 417

    Issue 4.0 Conditions When the trunk type is set to 3 (DID) in 22-02-01, the DID Transfer Destination for each DID feature is not supported. This feature is supported only for DID trunks when assigned as VRS. Feature Cross Reference ...

  • Page 418: Did Intercept Ring Group

    Issue 4.0 Program 22 : Incoming Call Setup 22-12 : DID Intercept Ring Group Level: Description For each DID Translation Table, use to define the first Program 22-12 : DID Intercept Ring Group destination group for DID calls. Depending on the entry in Program 22-09-02 and 22-11-04, the incoming calls route to the first destination group by the following: Vacant number intercept (vacant number means that no phone is connected, no station blade is ...

  • Page 419

    Issue 4.0 Conditions None Feature Cross Reference  Direct Inward Dialing (DID) SV9100 Programming Manual 2-379...

  • Page 420: Did Trunk Group To Translation Table Assignment

    Issue 4.0 Program 22 : Incoming Call Setup 22-13 : DID Trunk Group to Translation Table Assignment Level: Description to assign the DID Trunk Groups to Program 22-13 : DID Trunk Group to Translation Table Assignment DID Translation Tables. DID trunks should be in their own group. If you have more than one type of DID trunk, put each type in a separate Trunk Group.

  • Page 421: Vrs Delayed Message For Irg

    Issue 4.0 Program 22 : Incoming Call Setup 22-14 : VRS Delayed Message for IRG Level: Description Use Program 22-14 : VRS Delayed Message for IRG (Incoming Group Ring) to define for each incoming ring group the timers, VRS message number and type of tone for VRS Waiting Message. Input Data Incoming Ring Group Number 1~100...

  • Page 422

    Issue 4.0 Conditions None Feature Cross Reference None 2-382 Program 22 : Incoming Call Setup...

  • Page 423: Vrs Delayed Message For Department Group

    Issue 4.0 Program 22 : Incoming Call Setup 22-15 : VRS Delayed Message for Department Group Level: Description Use Program 22-15 : VRS Delayed Message for Department Group to define for each Department (Extension) Group the timers, VRS message number and tone kind for VRS Delayed Message. There are 64 available Department Groups.

  • Page 424

    Issue 4.0 Conditions None Feature Cross Reference  Department Group 2-384 Program 22 : Incoming Call Setup...

  • Page 425: Private Call Refuse Target Area Setup

    Issue 4.0 Program 22 : Incoming Call Setup 22-16 : Private Call Refuse Target Area Setup Level: Description Use Program 22-16: Private Call Refuse Target Area Setup to define Speed Dial group number for Private Call Refuse. Input Data Item Item Input Data Default...

  • Page 426: Dial-in Conversion Table Area Setup For Time Pattern

    Issue 4.0 Program 22 : Incoming Call Setup 22-17 : Dial-In Conversion Table Area Setup for Time Pattern Level: Description Use Program 22-17: Dial-In Conversion Table Area Setup for Time Pattern to define Time Zone and Dial-In Conversion Table (Program 22-11) for Time Pattern. Input Data Conversion Table Number 01~500...

  • Page 427: Private Call Assignment Setup

    Issue 4.0 Program 22 : Incoming Call Setup 22-18 : Private Call Assignment Setup Level: Description Use Program 22-18: Private Call Assignment Setup to define assignment and incoming ring pattern for Private Calls. Input Data Item Item Input Data Default 0 = Not defined Transfer Mode 1 = Internal dial...

  • Page 428: Flexible Ringing By Caller Id Setup

    Issue 4.0 Program 22 : Incoming Call Setup 22-20 : Flexible Ringing by Caller ID Setup Level: Description Use Program 22-20: Flexible Ringing by Caller ID Setup to set flexible ringing by Caller ID per timer pattern mode. Input Data Trunk Port Number 01~400 Day/Night Mode...

  • Page 429: Call Pickup Groups

    Program: Program 23 : Answer Features Setup 23-02 : Call Pickup Groups Level: Description Use Program 23-02 : Call Pickup Groups to assign extensions to Call Pickup Groups. This program also lets you assign an extension Call Pickup Group priority. If two extensions in a group are ringing at the same time, Group Call Pickup intercepts the highest priority extension first.

  • Page 430: Universal Answer/auto Answer

    Trunk Group Routing programming (defined in Program 14-06). The extension user ringing calls, however, always have priority over calls ringing other co-worker extensions. Refer to the Line Preference feature in the UNIVERGE SV9100 Features and Specifications Manual for more information. Make one entry for each Night Service mode.

  • Page 431

    Issue 1.0 Conditions None Feature Cross Reference  Line Preference  Night Service SV9100 Programming Manual 2-391...

  • Page 432: Ringing Line Preference For Virtual Extensions

    Issue 1.0 Program 23 : Answer Features Setup 23-04 : Ringing Line Preference for Virtual Extensions Level: Description Use Program 23-04 : Ringing Line Preference for Virtual Extensions to set the off-hook automatic response priority for calls ringing virtual extension keys on a telephone. There are 512 available Virtual Extension Ports.

  • Page 433: System Options For Hold

    Program: Program 24 : Hold/Transfer Setup 24-01 : System Options for Hold Level: Description Use Program 24-01 : System Options for Hold to define the system options for the Hold feature. Input Data Item Related Item Input Data Default Program Hold Recall Time 0~64800 (sec) A call on Hold recalls the extension that...

  • Page 434

    Issue 4.0 Input Data (Continued) Item Related Item Input Data Default Program Park Hold Time – Extended (Recall) 0~64800 (sec) 20-11-19 A call left parked longer than this time recalls the extension that initially parked Conditions None Feature Cross Reference ...

  • Page 435: System Options For Transfer

    Issue 4.0 Program 24 : Hold/Transfer Setup 24-02 : System Options for Transfer Level: Description Use Program 24-02 : System Options for Transfer to define the system options for the Transfer feature. Input Data Item Related Item Input Data Default Program 0 = Disable (No) Busy Transfer...

  • Page 436

    Issue 4.0 Input Data (Continued) Item Related Item Input Data Default Program Trunk-to-Trunk Transfer Release Warning 0~64800 (sec) 1800 14-01-25 Tone 20-28-01 20-28-02 Time starts when a trunk begins talking with 20-28-03 another trunk (for example: trunk-to-trunk 24-02-10 transfer, outgoing from trunk, Tandem Trunking).

  • Page 437: Park Group

    Issue 4.0 Program 24 : Hold/Transfer Setup 24-03 : Park Group Level: Description Use Program 24-03 : Park Group to assign an extension to a Park Group. The system allows a total of 64 Park Groups. An extension user can pick up only a call parked in orbit by an extension user in their own group.

  • Page 438: Automatic Trunk-to-trunk Transfer Target Setup

    Issue 4.0 Program 24 : Hold/Transfer Setup 24-04 : Automatic Trunk-to-Trunk Transfer Target Setup Level: Description Use Program 24-04 : Automatic Trunk-to-Trunk Transfer Target Setup to assign the Speed Dialing number bin which should be used as the destination of the Automatic Trunk-to-Trunk Transfer. Input Data Trunk Port Number 001~400...

  • Page 439: Department Group Transfer Target Setup

    Issue 4.0 Program 24 : Hold/Transfer Setup 24-05 : Department Group Transfer Target Setup Level: Description Use Program 24-05 : Department Group Transfer Target Setup to assign the Speed Dialing bin which is used as the destination of the extension for the Extension Group. There are 64 available Department Groups.

  • Page 440: Call Forward Split Settings

    Issue 4.0 Program 24 : Hold/Transfer Setup 24-09 : Call Forward Split Settings Level: Description Use Program 24-09 : Call Forward Split Settings to assign Call Forwarding Type and the destination number for each extension/virtual extension. The destination can have up to 24 digits, using 0~9, , #, ...

  • Page 441

    Issue 4.0 Item Input Data Default Call Forwarding Destination for CTX/PBX for All Call, No Answer: None 0~9, #, , R, and P  (Up to 24 digits) Call Forwarding Destination for CTX/PBX for Busy: None 0~9, #, , R, and P ...

  • Page 442

    Issue 4.0 2-402 Program 24 : Hold/Transfer Setup...

  • Page 443: Vrs/disa Line Basic Data Setup

    Program: Program 25 : VRS/DISA Setup 25-01 : VRS/DISA Line Basic Data Setup Level: Description Use Program 25-01 : VRS/DISA Line Basic Data Setup to define the basic setting of each VRS/DISA line. Input Data Trunk Port Number 001~400 Item Related Item Input Data...

  • Page 444: Did/disa Vrs Message

    Issue 4.0 Program 25 : VRS/DISA Setup 25-02 : DID/DISA VRS Message Level: Description Use Program 25-02 : DID/DISA VRS Message to assign the VRS message number to be used as the Automated Attendant Message for each trunk which is assigned as a VRS/DISA. Input Data Trunk Port Number 001~400...

  • Page 445: Vrs/disa Transfer Ring Group With Incorrect Dialing

    Issue 4.0 Program 25 : VRS/DISA Setup 25-03 : VRS/DISA Transfer Ring Group With Incorrect Dialing Level: Description Use Program 25-03 : VRS/DISA Transfer Ring Group With Incorrect Dialing to set what happens to a call when the DISA or Automated Attendant caller dials incorrectly or waits too long to dial. The call can either disconnect (0) or Transfer to an alternate destination (a ring group or voice mail).

  • Page 446: Vrs/disa Transfer Ring Group With No Answer/busy

    Issue 4.0 Program 25 : VRS/DISA Setup 25-04 : VRS/DISA Transfer Ring Group With No Answer/Busy Level: Description Use Program 25-04 : VRS/DISA Transfer Ring Group With No Answer/Busy to set the operating mode of each DISA trunk. This sets what happens to the call when the DISA or Automated Attendant caller calls a busy or unanswered extension.

  • Page 447: Vrs/disa Error Message Assignment

    Issue 4.0 Program 25 : VRS/DISA Setup 25-05 : VRS/DISA Error Message Assignment Level: Description Use Program 25-05 : VRS/DISA Error Message Assignment to assign the VRS message number to be used as the Automated Attendant error message. For each VRS/DISA trunk that the VRS answers, enter the VRS message (1~100) the outside caller hears if they dial incorrectly.

  • Page 448: Vrs/disa One-digit Code Attendant Setup

    Issue 4.0 Program 25 : VRS/DISA Setup 25-06 : VRS/DISA One-Digit Code Attendant Setup Level: Description Use Program 25-06 : VRS/DISA One-Digit Code Attendant Setup to set up single digit dialing through the VRS. This gives VRS callers single key access to extensions, the company operator, Department Calling Groups and Voice Mail.

  • Page 449

    Issue 4.0 Conditions Outside caller may not be able to dial individual extensions or lines, if the same first digit is defined  here. Only one key dialing is supported for extension dialing.  Feature Cross Reference  Direct Inward System Access (DISA) ...

  • Page 450: System Timers For Vrs/disa

    Issue 4.0 Program 25 : VRS/DISA Setup 25-07 : System Timers for VRS/DISA Level: Description Use Program 25-07 : System Timers for VRS/DISA to set the value for the system timers which affect DID and DISA. Refer to the following chart for a description of each option, its range and default setting. Input Data Item Input...

  • Page 451

    Issue 4.0 Input Data (Continued) Item Input Related Item Default Data Program 0~64800 3600 14-01-25 Long Conversation Warning Tone Time 20-28-01 (sec) Determine the time a DISA caller or any trunk-to-trunk 20-28-02 (such as Tandem Trunking) conversation can talk before 20-28-03 the Long Conversation tone is heard.

  • Page 452: Disa User Id Setup

    Issue 4.0 Program 25 : VRS/DISA Setup 25-08 : DISA User ID Setup Level: Description Use Program 25-08 : DISA User ID Setup to set the 6-digit DISA password for each user. There are 15 users each with one 6-digit password. Input Data DISA User Number 1~15...

  • Page 453: Class Of Service For Disa Users

    Issue 4.0 Program 25 : VRS/DISA Setup 25-09 : Class of Service for DISA Users Level: Description Use Program 25-09 : Class of Service for DISA Users to set the DISA Class of Service for each user. When a DISA caller enters a password (defined in Program 25-08), the system identifies the user and associates the appropriate DISA Class of Service with the call.

  • Page 454: Trunk Group Routing For Disa

    Issue 4.0 Program 25 : VRS/DISA Setup 25-10 : Trunk Group Routing for DISA Level: Description Use Program 25-10 : Trunk Group Routing for DISA to assign the Trunk Group route chosen when a user places a DISA call to the system and dials 9. Set Trunk Group Routing in Program 14-06. Enable or disable the DISA caller ability to dial 9 in Program 20-14-02.

  • Page 455: Disa Toll Restriction Class

    Issue 4.0 Program 25 : VRS/DISA Setup 25-11 : DISA Toll Restriction Class Level: Description For systems that use Toll Restriction, use Program 25-11 : DISA Toll Restriction Class to assign a Toll Restriction Class (1~15) to each DISA user (1~15). The system uses the Toll Restriction Class you enter in Program 21-05 and 21-06.

  • Page 456: Alternate Trunk Group Routing For Disa

    Issue 4.0 Program 25 : VRS/DISA Setup 25-12 : Alternate Trunk Group Routing for DISA Level: Description Use Program 25-12 : Alternate Trunk Group Routing for DISA to define the trunk route selected when a DISA caller dials the Alternate Trunk Access Code. The route selected is based on the DISA caller Class of Service, which in turn is determined by the password the caller dials.

  • Page 457: System Option For Disa

    Issue 4.0 Program 25 : VRS/DISA Setup 25-13 : System Option for DISA Level: Description Use Program 25-13 : System Option for DISA to enter the password DISA callers must dial before the system allows them to record, listen to and or erase the VRS messages. This program also is used to define additional DISA call options.

  • Page 458: Vrs/disa Transfer Target Setup

    Issue 4.0 Program 25 : VRS/DISA Setup 25-15 : VRS/DISA Transfer Target Setup Level: Description Use Program 25-15 : VRS/DISA Transfer Target Setup to assign a Speed Dial number when a dial tone times-out, or when the wrong number is received and the target extension does not answer or is busy.

  • Page 459: Vrs/disa Talkie Base Setup

    Issue 4.0 Program 25 : VRS/DISA Setup 25-16 : VRS/DISA Talkie Base Setup Level: Description Use Program 25-16 : VRS/DISA Talkie Base Setup to assign VRS/DISA timer values. Input Data Talkie Number 1~100 Item Item Input Data Default VRSDISA Single Digit Timer 0 ~ 68400 Assign a timer per single digit table, required to expire before the allocated single digit entry is applied.

  • Page 460

    Issue 4.0 Feature Cross Reference  Direct Inward System Access (DISA)  Voice Response System (VRS) 2-420 Program 25 : VRS/DISA Setup...

  • Page 461: Vrs/disa Attendant Message Service Setup

    Issue 4.0 Program 25 : VRS/DISA Setup 25-17 : VRS/DISA Attendant Message Service Setup Level: Description Use Program 25-17 : VRS/DISA Attendant Message Service Setup to set what happens to a call when the DISA or Automated Attendant caller dials incorrectly or waits too long to dial, and for No Answer/Busy.

  • Page 462

    Issue 4.0 Conditions None Feature Cross Reference  Direct Inward System Access (DISA)  Voice Response System (VRS)  Direct Inward Dial (DID) 2-422 Program 25 : VRS/DISA Setup...

  • Page 463: Vrs/disa Attendant Message Timer Setup

    Issue 4.0 Program 25 : VRS/DISA Setup 25-18 : VRS/DISA Attendant Message Timer Setup Level: Description Use Program 25-18 : VRS/DISA Attendant Message Timer Setup to set the value for the system timers which affect VRS and DISA. Refer to the following chart for a description of each option, its range and default setting.

  • Page 464

    Issue 4.0 2-424 Program 25 : VRS/DISA Setup...

  • Page 465: Automatic Route Selection Service

    Program: Program 26 : ARS Service 26-01 : Automatic Route Selection Service Level: Description Use Program 26-01 : Automatic Route Selection Service to define the system options for Automatic Route Selection (ARS). Input Data Item Related Item Input Data Default Programming ARS Service 0 = Disable (Off)

  • Page 466

    Issue 4.0 Conditions None Feature Cross Reference  Automatic Route Selection 2-426 Program 26 : ARS Service...

  • Page 467: Dial Analysis Table For Ars/lcr

    Issue 4.0 Program 26 : ARS Service 26-02 : Dial Analysis Table for ARS/LCR Level: Description Use Program 26-02 : Dial Analysis Table for ARS/LCR to set pre-transaction tables for selecting Automatic Route Selection (ARS). Service Type 1 (Route to Trunk Group Number) – The number routes to a trunk group. ...

  • Page 468

    Issue 4.0 Item Related Item Input Data Default Programming 0 ~ 25 LCR Carrier Table Entry Network 0 ~ 16 26-12 Specified Parameter Table Conditions None Feature Cross Reference  Automatic Route Selection 2-428 Program 26 : ARS Service...

  • Page 469: Ars Dial Treatments

    Issue 4.0 Program 26 : ARS Service 26-03 : ARS Dial Treatments Level: Description Use Program 26-03 : ARS to assign the 15 Dial Treatments for automatic ARS dialing Dial Treatments translation. Assign Dial Treatments to Service Numbers (Trunk Groups) in Program 26-02. The ARS Dial Treatment options are: –...

  • Page 470

    Issue 4.0 Input Data Dial Treatment Table Number 1~15 Item Item Input Data Default Treatment Code 24 characters maximum No Setting Conditions None Feature Cross Reference  Automatic Route Selection 2-430 Program 26 : ARS Service...

  • Page 471: Ars Class Of Service

    Issue 4.0 Program 26 : ARS Service 26-04 : ARS Class of Service Level: Description Use Program 26-04 : AR to set the ARS Class of Service for an extension. Automatic S Class of Service Route Selection uses ARS Class of Service when determining how to route extension calls. Input Data Extension Number 001 ~ 960...

  • Page 472: Lcr Carrier Table

    Issue 4.0 Program 26 : ARS Service 26-05 : LCR Carrier Table Level: Description Use Program 26-05 : LCR Carrier Table to set the Carrier Table for LCR. Input Data Carrier Table Number 1 ~ 25 Item Name Input Data Default Delete Digits 0 ~ 16...

  • Page 473: Lcr Authorization Code Table

    Issue 4.0 Program 26 : ARS Service 26-06 : LCR Authorization Code Table Level: Description Use Program 26-06 : LCR Authorization Code Table to set the Authorization Code Table for LCR. Input Data Authorization Table Number 1 ~ 10 Item Name Input Data Default...

  • Page 474: Lcr Cost Center Code Table

    Issue 4.0 Program 26 : ARS Service 26-07 : LCR Cost Center Code Table Level: Description Use Program 26-07 : LCR Cost Center Code Table to set the Cost Center Code for LCR. Input Data Extension Number Up to eight digits Item Name Input Data...

  • Page 475: Lcr Manual Override Access Code Table

    Issue 4.0 Program 26 : ARS Service 26-08 : LCR Manual Override Access Code Table Level: Description Use Program 26-08 : LCR Manual Override Access Code Table to set the Manual Override Access Code for LCR. Input Data Manual Override Access Code Table Number 1 ~ 10 Item Name...

  • Page 476: Lcr Manual Override Exemption Table

    Issue 4.0 Program 26 : ARS Service 26-09 : LCR Manual Override Exemption Table Level: Description Use Program 26-09 : LCR Manual Override Exemption Table to set the Manual Override Exemption for LCR. Input Data Manual Override Exemption Table Number 1 ~ 25 Item Name...

  • Page 477: Transit Network Id Table

    Issue 4.0 Program 26 : ARS Service 26-11 : Transit Network ID Table Level: Description Use Program 26-11 : Transit Network ID Table to define Transit Network ID for Alternate carrier access, which is referred from Program 26-03. Input Data Transit Network ID Table Item Item...

  • Page 478: Network Specific Parameter Table For Ars

    Issue 4.0 Program 26 : ARS Service 26-12 : Network Specific Parameter Table for ARS Level: Description Use Program 26-12 : Network Specific Parameter Table for ARS to define the Network Specific Parameter Table. Input Data Network Specific Parameter Table 1~16 Item Item...

  • Page 479: Ars Class Of Service For Netlink (dt700)

    Issue 4.0 Program 26 : ARS Service 26-13 : ARS Class of Service for NetLink (DT700) Level: Description Use Program 26-13 : ARS Class of Service for NetLink (DT700) sets an extension’s ARS Class of Service when used for NetLink. Automatic Route Selection uses ARS Class of Service when determining how to route an extension’s calls.

  • Page 480

    Issue 4.0 2-440 Program 26 : ARS Service...

  • Page 481: Dss Console Operating Mode

    Program: Program 30 : DSS/DLS Console Setup 30-01 : DSS Console Operating Mode Level: Description Use Program 30-01 : DSS Console Operating Mode to set the mode of the system DSS Consoles. The entry for this option applies to all the system DSS Consoles. The available options are: Regular (Business) Mode (0) ...

  • Page 482: Dss Console Extension Assignment

    Issue 4.0 Program 30 : DSS/DLS Console Setup 30-02 : DSS Console Extension Assignment Level: Description Use Program 30-02 : DSS Console Extension Assignment to identify which extensions have DSS Consoles connected. Up to 32 different extensions with DSS Consoles can be set up. A single extension can have up to four ...

  • Page 483: Dss Console Key Assignment

    Issue 4.0 Program 30 : DSS/DLS Console Setup 30-03 : DSS Console Key Assignment Level: Description Use Program 30-03 : DSS Console Key Assignment to customize the key assignments for 60-button DSS Consoles. A DSS Console key can have any function with up to four digits (e.g., extension number or Service Code).

  • Page 484

    Issue 4.0 Function Number List [1] General functional level (00~99) Function Function Additional Data LED Indication Number Not Defined DSS/One-Touch Extension Number or any Red On: Extension Busy Numbers (up to 24 digits) Off: Extension Idle Rapid Blink (Red): DND or Call Forward Red On: Mic On Microphone Key (ON/OFF)

  • Page 485

    Issue 4.0 Function Number List (Continued) [1] General functional level (00~99) Function Function Additional Data LED Indication Number Internal All Call Paging None Meet-Me Answer to Internal None Paging Call Pickup None Call Pickup for Another None Group Call Pickup for Specified Call Pickup Group Number None Group...

  • Page 486

    Issue 4.0 Function Number List (Continued) [1] General functional level (00~99) Function Function Additional Data LED Indication Number Secretary Buzzer Extension Number Red On: Transmission Side Rapid Blink (Red): Receiver Side Boss – Secretary Call Pickup Extension Number Red On: Boss – Secretary Mode Series Call None Common Hold...

  • Page 487

    Issue 4.0 Function Number List (Continued) [1] General functional level (00~99) Function Function Additional Data LED Indication Number Outgoing Call Without Caller Red On: Active ID (ISDN) --- Not Used --- --- Not Used --- --- Not Used --- --- Not Used --- --- Not Used --- --- Not Used --- --- Not Used ---...

  • Page 488

    Issue 4.0 Function Number List (Continued) [1] General functional level (00~99) Function Function Additional Data LED Indication Number Wake Up Call Indication Green On: Wake Up Call Indication Mode Off: Wake Up Call Indication Mode Off Room Status Indication Green On: Active Room Status Off: Room Status Indication Mode Off Call Attendant Page Switching...

  • Page 489

    Issue 4.0 Function Number List [2] Appearance Function Level ( 00 - 99) (Service Code 752)   Function Function Additional Data LED Indication Number --- Not Used ---  Trunk Key Trunk Number (001~400)  --- Not Used --- ...

  • Page 490: Dss Console Alternate Answer

    Issue 4.0 Program 30 : DSS/DLS Console Setup 30-04 : DSS Console Alternate Answer Level: Description Use Program 30-04 : DSS Console Alternate Answer to assign the alternate DSS console station in case off-duty mode is set (by pressing the ALT key on the DSS console). Index 1 DSS Console Number 01~32...

  • Page 491: Dss Console Lamp Table

    Issue 4.0 Program 30 : DSS/DLS Console Setup 30-05 : DSS Console Lamp Table Level: Description Use Program 30-05 : DSS Console Lamp Table to define the LED patterns for functions on the DSS consoles. Input Data Lamp Item Item Pattern Default Data...

  • Page 492

    Issue 4.0 Input Data (Continued) Lamp Item Item Pattern Default Data 3 (RW) VM Message Indication Table 2-10 ED Patterns for DSS Console 2-452 Program 30 : DSS/DLS Console Setup...

  • Page 493

    Issue 4.0 Conditions None Feature Cross Reference  Direct Station Selection (DSS) Console SV9100 Programming Manual 2-453...

  • Page 494: Dss Console Ip Terminal Setup

    Issue 4.0 Program 30 : DSS/DLS Console Setup 30-10 : DSS Console IP Terminal Setup Level: Description Use Program 30-10 : DSS Console IP Terminal Setup to set the MAC address for a particular IP DSS Console. This must be done before the console can be associated to the attendant phone. The system supports up to 32 IP DSS Consoles.

  • Page 495: System Options For Internal/external Paging

    Program: Program 31 : Paging Setup 31-01 : System Options for Internal/External Paging Level: Description Use Program 31-01 : System Options for Internal/External Paging to define the system options for Internal/External Paging. The system shows the name you program on the telephone display. Use the following chart when entering and editing text.

  • Page 496

    Issue 4.0 Table 2-11 Keys for Entering Names (Continued) Key for Entering Names (Continued) When entering names in the procedures below, refer to this chart. Names can have up to 12 digits. Use this keypad When you want to. . . digit .

  • Page 497: Internal Paging Group Assignment

    Issue 4.0 Program 31 : Paging Setup 31-02 : Internal Paging Group Assignment Level: Description Use Program 31-02 : Internal Paging Group Assignment to assign extensions to Internal Paging Groups (i.e., Page Zones). The setting in this program also determines if the Internal Page Group can receive Internal All Call Paging.

  • Page 498: Internal Paging Group Settings

    Issue 4.0 Program 31 : Paging Setup 31-03 : Internal Paging Group Settings Level: Description Use Program 31-03 : Internal Paging Group Settings to assign names to Internal Paging Groups (i.e., Page Zones) and to define the splash tone for Internal Paging. The system shows the names you program on the telephone display.

  • Page 499

    Issue 4.0 Table 2-12 Keys for Entering Names Key for Entering Names (Continued) When entering names in the procedures below, refer to this chart. Names can have up to 12 digits. Use this keypad When you want to. . . digit .

  • Page 500

    Issue 4.0 Conditions None Feature Cross Reference  Paging, Internal 2-460 Program 31 : Paging Setup...

  • Page 501: External Paging Zone Group

    External Paging group. Users call the External Paging group when broadcasting announcements to the external zone. When programming, the zones on the PGD(2)-U10 ADP are numbers 1~8. On the UNIVERGE SV9100 system, the GCD-CP10 zone is number 9. To simplify programming and troubleshooting, always make the External Paging Zone Group the same number as the External Paging zone (i.e., 1 = 1, 2 = 2, etc.).

  • Page 502: Universal Night Answer/ring Over Page

    Issue 4.0 Program 31 : Paging Setup 31-05 : Universal Night Answer/Ring Over Page Level: Description Use Program 31-05 : Universal Night Answer/Ring Over Page to assign Universal Night Answer ringing to each External Paging zone. For each trunk port, make a separate entry for each External Paging zone.

  • Page 503: External Speaker Control

    Issue 4.0 Program 31 : Paging Setup 31-06 : External Speaker Control Level: Description Use Program 31-06 : External Speaker Control to define the settings for the external speaker using an amplifier. Input Data External Speaker Number Item Item Input Data Default Broadcast Splash Tone Before 0 = No Tone (None)

  • Page 504

    Issue 4.0 Conditions None Feature Cross Reference  Paging, External 2-464 Program 31 : Paging Setup...

  • Page 505: Combined Paging Assignments

    Issue 4.0 Program 31 : Paging Setup 31-07 : Combined Paging Assignments Level: Description Use Program 31-07 : Combined Paging Assignments to assign an External Paging Group (0~8) to an Internal Paging Zone (0~64) for Combined Paging. When an extension user makes a Combined Page, they simultaneously broadcast into both the External and Internal Zone.

  • Page 506: Bgm On External Paging

    Issue 4.0 Program 31 : Paging Setup 31-08 : BGM on External Paging Level: Description Use Program 31-08 : BGM on External Paging to set the Background Music option for each External Paging zone. If enabled, the system plays Background Music over the zone when it is idle. When programming, the zones on the PGD(2)-U10 ADP are numbers 1~8.

  • Page 507: Door Box Timers Setup

    Program: Program 32 : Door Box and Sensor Setup 32-01 : Door Box Timers Setup Level: Description Use Program 32-01 : Door Box Timers Setup to assign the timers used for the Door Box. The Door Box feature is called Door Phone when programming via WebPro and using a multiline terminal.

  • Page 508: Door Box Ring Assignment

    Issue 1.0 Program 32 : Door Box and Sensor Setup 32-02 : Door Box Ring Assignment Level: Description Use Program 32-02 : Door Box Ring Assignment to assign the extension which rings when a caller presses the associated Door Box call button. The Door Box feature is called Door Phone when programming via WebPro and using a multiline terminal.

  • Page 509: Door Box Basic Setup

    Issue 1.0 Program 32 : Door Box and Sensor Setup 32-03 : Door Box Basic Setup Level: Description Use Program 32-03 : Door Box Basic Setup to select the chime pattern and gain level for each Door Box. There are six distinctive chime patterns. The chime tones are defined in 80-01 : Service Tone Setup on page 2-673.

  • Page 510: Door Box Name Setup

    Issue 1.0 Program 32 : Door Box and Sensor Setup 32-04 : Door Box Name Setup Level: Description Use Program 32-04 : Door Box Name Setup to define the name of each Door Box. The Door Box feature is called Door Phone when programming via WebPro and using a multiline terminal.

  • Page 511: Aci Port Type Setup

    Program: Program 33 : CTA and ACI Setup 33-01 : ACI Port Type Setup Level: Description Use Program 33-01 : ACI Port Type Setup to set the function of each software port on an Analog Communications Interface. Each ACI software port can have only one function (input, output or none). Input Data ACI Port Number 01~96...

  • Page 512: Aci Department Calling Group

    Issue 4.0 Program 33 : CTA and ACI Setup 33-02 : ACI Department Calling Group Level: Description Use Program 33-02 : ACI Department Calling Group to assign ACI ports to Department Groups. An ACI port can be in only one group. Also use this program to set the ACI port priority.

  • Page 513: E&m Tie Line Basic Setup

    Program: Program 34 : Tie Line Setup 34-01 : E&M Tie Line Basic Setup Level: Description Use Program 34-01 : E&M Tie Line Basic Setup to define the basic settings for each E&M Tie line. Input Data Trunk Port Number 001~400 Item Related...

  • Page 514

    Issue 4.0 Conditions None Feature Cross Reference  Tie Lines 2-474 Program 34 : Tie Line Setup...

  • Page 515: E&m Tie Line Class Of Service

    Issue 4.0 Program 34 : Tie Line Setup 34-02 : E&M Tie Line Class of Service Level: Description Use Program 34-02 : E&M Tie Line Class of Service to assign a Class of Service to a Tie line (there are 15 Tie line Classes of Service). The Class of Service options are defined in Program 20-14. For each Tie line, make a separate entry for each Night Service mode.

  • Page 516: Trunk Group Routing For E&m Tie Lines

    Issue 4.0 Program 34 : Tie Line Setup 34-03 : Trunk Group Routing for E&M Tie Lines Level: Description Use Program 34-03 : Trunk Group Routing for E&M Tie Lines to assign the trunk group route 1~8 or 1~100) chosen when a user seizes a Tie Line and dials 9. (Set Trunk Group Routing in Program 14-07.) If the system has Automatic Route Selection, dialing 9 accesses ARS.

  • Page 517: E&m Tie Line Toll Restriction Class

    Issue 4.0 Program 34 : Tie Line Setup 34-04 : E&M Tie Line Toll Restriction Class Level: Description Use Program 34-04 : E&M Tie Line Toll Restriction Class to enter a Toll Restriction Class for each Tie Line. There are 15 Toll Restriction Classes which are defined in Programs 21-05 and 21-06. For each Tie Line, you make a separate Toll Restriction Class entry for each Night Service mode.

  • Page 518: Tie Line Outgoing Call Restriction

    Issue 4.0 Program 34 : Tie Line Setup 34-05 : Tie Line Outgoing Call Restriction Level: Description Use Program 34-05 : Tie Line Outgoing Call Restriction to build a restriction matrix for outgoing trunk calls placed from an inbound trunk (e.g., dialed from a Tie Line). For each inbound trunk group, enable or disable access to each CO trunk group.

  • Page 519: Add/delete Digit For E&m Tie Line

    Issue 4.0 Program 34 : Tie Line Setup 34-06 : Add/Delete Digit for E&M Tie Line Level: Description Use Program 34-06 : Add/Delete Digit for E&M Tie Line to set digits that the system should add or delete for Tie Lines. Delete Digit ...

  • Page 520: E&m Tie Line Timer

    Issue 4.0 Program 34 : Tie Line Setup 34-07 : E&M Tie Line Timer Level: Description Use Program 34-07 : E&M Tie Line Timer to define the system service tone timers. Input Data Item Item Input Data Default 0~64800 First Digit Pause (E&M Immediate Start) 0~64800 First Digit Pause (E&M Wink Start) First Digit Pause (LD Trunk)

  • Page 521: Toll Restriction Data For E&m Tie Lines

    Issue 4.0 Program 34 : Tie Line Setup 34-08 : Toll Restriction Data for E&M Tie Lines Level: Description Use Program 34-08 : Toll Restriction Data for E&M Tie Lines to define the toll restriction data for E&M Tie Lines. This data should be defined if Tie Line Toll Restriction is enabled in Program 21-05-13. Input Data Class of Service 01~15...

  • Page 522: Ani/dnis Service Options

    Issue 4.0 Program 34 : Tie Line Setup 34-09 : ANI/DNIS Service Options Level: Description Use Program 34-09 : ANI/DNIS Service Options to define the ANI//DNIS service option setup for E&M Class of Service. Input Data Class of Service 01~15 Default Item Related...

  • Page 523

    Issue 4.0 Default Item Related Name Input Data Program COS 2~15 Route Table Setup of Target Dial 0 = SPD Table (Program 13-04-01 13-04-03 13-03) Set how the system uses the route data (gathered 22-09-01 1 = DID Table (Program 22- in Item 3) to route incoming ANI/DNIS calls.

  • Page 524

    Issue 4.0 Default Item Related Name Input Data Program COS 2~15 Routing When Destination Busy or No Answer 0 = Play Busy or Ringback 25-04 Tone to Caller (Busy/ Determine how the system handles an ANI/DNIS NoAns) call if destination is busy or does not answer. 1 = Route Caller to Ring Group Specified in Program 25-04...

  • Page 525: Digits Delete For T1 Ani Assignment

    Issue 4.0 Program 34 : Tie Line Setup 34-10 : Digits Delete for T1 ANI Assignment Level: Description Use Program 34-10 : Digits Delete for T1 ANI Assignment to delete the Information Digits received from the Network on Feature Group D Trunks. Input Data Incoming Trunk Group No.

  • Page 526

    Issue 4.0 2-486 Program 34 : Tie Line Setup...

  • Page 527: Smdr Options

    Program: Program 35 : SMDR Account Code Setup 35-01 : SMDR Options Level: Description Use Program 35-01 : SMDR Options to set the SMDR (Station Message Detail Recording) options. Refer to the following chart for a description of each option, its range and default setting. Item Item Input Data...

  • Page 528

    Issue 4.0 Item Item Input Data Default 0 = NA Type (North Format Selection America) 1 = G/J Type (Overseas/ Japan) Conditions None Feature Cross Reference  Station Message Detail Recording 2-488 Program 35 : SMDR Account Code Setup...

  • Page 529: Smdr Output Options

    Issue 4.0 Program 35 : SMDR Account Code Setup 35-02 : SMDR Output Options Level: Description Use Program 35-02 : SMDR Output Options to set the SMDR (Station Message Detail Recording) output options. Refer to the following chart for a description of each option, its range and default setting. Item Item Input Data...

  • Page 530

    Issue 4.0 Item Item Input Data Default 0 = Name Extension Number or Name 1 = Number Set to 1 to have the SMDR report include extension numbers. Set to 0 to have the SMDR report include extension names. 0 = Not Displayed All Lines Busy (ALB) Output 1 = Displayed Determine if the All Lines Busy (ALB) indication should...

  • Page 531

    Issue 4.0 Item Item Input Data Default Mark Virtual Loop 0 = Don’t mark 1 = Mark Define whether calls routed via the ISDN Virtual Loopback are tagged. Conditions None Feature Cross Reference  Station Message Detail Recording SV9100 Programming Manual 2-491...

  • Page 532: Account Code Setup

    Issue 4.0 Program 35 : SMDR Account Code Setup 35-05 : Account Code Setup Level: Description to set various Account Code options for an extension Class of Program 35-05 : Account Code Setup Service. Assign a Class of Service to extensions in Program 20-06. Input Data Class of Service Number 01~15...

  • Page 533

    Issue 4.0 Conditions None Feature Cross Reference  Account Codes SV9100 Programming Manual 2-493...

  • Page 534: Verified Account Code Table

    Issue 4.0 Program 35 : SMDR Account Code Setup 35-06 : Verified Account Code Table Level: Description to enter Account Codes into the Verified Account Code Program 35-06 : Verified Account Code Table list. You can enter up to 2000 codes using the characters 0~9 or .

  • Page 535: Voice Prompt Language Assignment For Vrs

    Program: Program 40 : Voice Recording System 40-07 : Voice Prompt Language Assignment for VRS Level: Description to specify the language to be used for Program 40-07 : Voice Prompt Language Assignment for VRS the VRS prompts. Input Data Item Item Input Data Default...

  • Page 536

    Issue 4.0 Conditions None Feature Cross Reference  Voice Mail Integration (Analog) 2-496 Program 40 : Voice Recording System...

  • Page 537: Voice Announcement Service Option

    Issue 4.0 Program 40 : Voice Recording System 40-10 : Voice Announcement Service Option Level: Description define the system options for the Voice Program 40-10 : Voice Announcement Service Option Announcement feature. Input Data Item Item Input Data Default 0 = Not Used VRS Fixed Message 1 = Use Enable (1)/Disable (0) the system ability to play the...

  • Page 538

    Issue 4.0 Input Data (Continued) Item Item Input Data Default Set VRS Message for Caller ID Refuse 0~101( 0 = No message (VRS Msg CID) 101 = Fixed Assign the VRS Message number to be used as message Caller ID Refuse. When Fixed Message is set, VRS message guidance is: “Your call cannot go through.”...

  • Page 539: Preamble Message Assignment

    Issue 4.0 Program 40 : Voice Recording System 40-11 : Preamble Message Assignment Level: Description to assign the VRS message number to be used as the Program 40-11 : Preamble Message Assignment Preamble Message for each trunk. When the extension user answers the incoming call, the assigned VRS message is sent to the outside caller.

  • Page 540

    Issue 4.0 2-500 Program 40 : Voice Recording System...

  • Page 541: System Options For Contact Center

    Program: Program 41 : ACD Setup 41-01 : System Options for Contact Center Level: Description In Program 41-01 : System Options for Contact Center to define the system options for the Contact Center feature. Input Data Item Item Input Data Default System Supervisory Extension Up to eight digits (0~9,...

  • Page 542

    Issue 1.0 2-502 Program 41 : ACD Setup...

  • Page 543: Group And Agent Assignments

    Issue 1.0 Program 41 : ACD Setup 41-02 : Group and Agent Assignments Level: Description In Program 41-02 : Group and Agent Assignments, for each extension number, assign an Group (1~64). A Group number is assigned to each Work Period number (1~8). The assigned extension works as an agent extension in the following cases: The trunk belonging to an group receives an incoming call while an agent is logged in.

  • Page 544: Incoming Ring Group Assignment For Group

    Issue 1.0 Program 41 : ACD Setup 41-03 : Incoming Ring Group Assignment for Group Level: Description In Program 41-03 : Incoming Ring Group Assignment for Group, for each incoming trunk group set up in Program 22-05, designate which Group (1~64) the trunks should ring for each of the eight Work Periods.

  • Page 545

    Issue 1.0 Conditions None Feature Cross Reference  Contact Center  Ring Groups SV9100 Programming Manual 2-505...

  • Page 546: Group Supervisor

    Issue 1.0 Program 41 : ACD Setup 41-04 : Group Supervisor Level: Description For each Group (1~64), use to assign the group supervisor extension Program 41-04 : Group Supervisor and operating mode. Operating modes are: 0 = Supervisor extension does not receive Group calls. ...

  • Page 547: Agent Work Schedules

    Issue 1.0 Program 41 : ACD Setup 41-05 : Agent Work Schedules Level: Description to set up the Work Schedules for Agents and Groups. For Program 41-05: Agent Work Schedules each Work Schedule (1~4), designate the start and stop times for each of the eight Work Periods. After you set up the schedules in this program, assign them to days of the week in Program 41-07.

  • Page 548: Trunk Work Schedules

    Issue 1.0 Program 41 : ACD Setup 41-06 : Trunk Work Schedules Level: Description to set up the Work Schedules for trunks. For each Work Program 41-06 : Trunk Work Schedules Schedule (1~4), designate the start and stop times for each of the eight Work Periods. After you set up the schedules, assign them to days of the week in Program 41-07.

  • Page 549: Weekly Schedule Setup

    Issue 1.0 Program 41 : ACD Setup 41-07 : Weekly Schedule Setup Level: Description to assign the four Work Schedules (1~4) to days of the Program 41-07 : Weekly Schedule Setup week. The assignments you make in this program apply to both the Agent Work Schedules (Program 41- 05) and the Trunk Work Schedules (Program 41-06).

  • Page 550: Overflow Options

    Issue 1.0 Program 41 : ACD Setup 41-08 : Overflow Options Level: Description For each Group (1~64), use to assign the overflow mode (0~9), Program 41-08 : Overflow Options destination and announcement message types. Delay Announcement functions are not available for pilot number calls.

  • Page 551

    Issue 1.0 Item Item Input Data Default Incoming Ring 1~100 (Used when 41-08-02 is set to 68) Group when Overflow Conditions None Feature Cross Reference  Contact Center SV9100 Programming Manual 2-511...

  • Page 552: Overflow Table Setting

    Issue 1.0 Program 41 : ACD Setup 41-09 : Overflow Table Setting Level: Description Use Program 41-09 : Overflow Table Setting to define the group to which a call is transferred when overflow occurs. Input Data Group No. 01~64 Priority Item Order Transfer Group Number With Overflow...

  • Page 553: Aci Delay Announcement

    Issue 1.0 Program 41 : ACD Setup 41-10 : ACI Delay Announcement Level: Description to define the ACI port number to be used for the delay Program 41-10 : ACI Delay Announcement announcement. This program is activated when the delay announcement source and options are assigned as ACI in Program 41-08-03.

  • Page 554: Vrs Delay Announcement

    Issue 1.0 Program 41 : ACD Setup 41-11 : VRS Delay Announcement Level: Description to assign the VRS message number to use as the Program 41-11 : VRS Delay Announcement message source for the 1st and 2nd Delay Announcement Messages. Refer to Program 41-08 for more on setting up the overflow options.

  • Page 555

    Issue 1.0 Item Item Input Data Default Queue Depth Announcement 0 = Disable 1 = After 1st (1st) Input when the Queue Depth Announcement is played. 2 = After 2nd (2nd) 3 = After 1st and 2nd (1st and 2nd) Conditions None Feature Cross Reference...

  • Page 556: Night Announcement Setup

    Issue 1.0 Program 41 : ACD Setup 41-12 : Night Announcement Setup Level: Description Use Program 41-12 : Night Announcement Setup to define the night announce voice resource and sending time for each group. Night announcement availability depends on the setting in Program 41-03- 02.

  • Page 557: Vrs Message Number For Night Announcement

    Issue 1.0 Program 41 : ACD Setup 41-13 : VRS Message Number for Night Announcement Level: Description Use Program 41-13 : VRS Message Number for Night Announcement to define the VRS message number to use as the night announcement. This program is activated when the night announcement source is assigned as VRS in Program 41-12-01.

  • Page 558: Options Setup

    Issue 1.0 Program 41 : ACD Setup 41-14 : Options Setup Level: Description Use Program 41-14 : Options Setup to set various options for Groups. When you set an option for an Group, the setting is in force (if applicable) for all agents in the group. The chart below shows each of the options, the entries available, and the default entry.

  • Page 559

    Issue 1.0 Item Item Input Data Default Automatic Off Duty for SLT 0 = No change to Off Duty mode 1 = Change to Off Duty mode Enable/Disable Automatic Off Duty automatically (Skip) (rest) mode for agents with SLT. Off Duty Mode 0 = Cannot receive internal call 1 = Can receive internal call Enable/Disable the ability to receive...

  • Page 560

    Issue 1.0 Conditions None Feature Cross Reference  Contact Center 2-520 Program 41 : ACD Setup...

  • Page 561: Queue Alarm Information

    Issue 1.0 Program 41 : ACD Setup 41-15 : Queue Alarm Information Level: Description Use Program 41-15 : Queue Alarm Information to assign the options for Audible Indication for Log Out/Off Duty mode for each group. These program settings provide an alarm to the agents, but no Queue Status Display is indicated. Do not use these programs if the alarm options are defined in Program 41-20-01 through 41-20-05.

  • Page 562

    Issue 1.0 Conditions None Feature Cross Reference  Contact Center 2-522 Program 41 : ACD Setup...

  • Page 563: Threshold Overflow

    Issue 1.0 Program 41 : ACD Setup 41-16 : Threshold Overflow Level: Description Use Program 41-16 : Threshold Overflow to define the value of the threshold call overflow and the mode for each group. Input Data Group No. 01~64 Item Item Input Data Default...

  • Page 564: Login Mode Setup

    Issue 1.0 Program 41 : ACD Setup 41-17 : Login Mode Setup Level: Description to define the login mode for each extension. If the AIC Login Program 41-17 : Login Mode Setup Mode is enabled, set the AIC Login and AIC Logout service codes for the AIC members in Program 11- 13-08 and 11-13-09.

  • Page 565: Agent Identity Code Setup

    Issue 1.0 Program 41 : ACD Setup 41-18 : Agent Identity Code Setup Level: Description to define the Agent Identity Code Table. Program 41-18 : Agent Identity Code Setup Input Data AIC Table No. 001~960 Item Item Input Data Default Up to four digits No Setting Agent Identity Code...

  • Page 566

    Issue 1.0 Conditions None Feature Cross Reference None 2-526 Program 41 : ACD Setup...

  • Page 567: Voice Mail Delay Announcement

    Issue 1.0 Program 41 : ACD Setup 41-19 : Voice Mail Delay Announcement Level: Description Use Program 41-19 : Voice Mail Delay Announcement to assign VM8000 InMail Master Mailboxes (PRG 47-03) as Delay Announcement Mailboxes. Input Data Group Number 1 ~ 64 Item Item Input Data...

  • Page 568

    Issue 1.0 Item Item Input Data Default 0 ~ 64800