Voice Mail Queuing; Message Key Will Operate As Voice Mail Key; Inmail Available - NEC UNIVERGE SV9100 Features And Specifications

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same Department Hunt Group or Group. For example, a Group Supervisor can send important

messages to the shared Message Centre Mailbox, to which any Group member can respond

when time allows. Each Agent's Message Centre Key flashes when messages are waiting. (The

Message Centre Mailbox can be a mailbox for an installed, uninstalled or virtual extension.)

Voice Mail Caller ID

InMail can use ANI/Caller ID information to identify the outside caller that left a message in a user's

mailbox. When the message recipient presses TI after hearing a message, they hear the time the

message was sent and the outside telephone number of the message sender. Refer to

for more information on setting up this feature.

Voice Mail Queuing

When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are

busy, any call trying to get to the voice mail is placed in queue. As the voice mail port becomes available,

the calls are connected to the voice mail in the order in which they were received.

As the Voice Mail Queue follows Department Hunting programming, the queue can hold a maximum of

10 calls. If the queue is full or if the voice mail ports are not assigned to a Department Group, the calls

are handled as though no voice mail queuing feature was enabled. The calls either access voice mail if a

port is available or they receive a busy signal.

The Voice Mail Queuing feature does not work with the Conversation Record feature.

The system enhances a telephone Message key function when connected to a system which has voice

mail installed. When an extension receives a voice mail, the MSG key can be used to check the number

of messages in voice mail, as well as call the voice mail to listen to the messages. If no Voice Mail

Programmable Function Key is defined (Program 15-07-01, code 77), the telephone Message Waiting

LED flashes to indicate new messages.

This option is not available with a networked voice mail – the voice mail must be local.

InMail is a plug-in "in-skin" full-featured, DSP-based integrated Voice Mail with Automated Attendant. It is

present on all SV9100 GCD-CP10 and requires mailbox licenses to activate.

The InMail Automated Attendant answers incoming calls and routes them quickly and efficiently.

Integrated Voice Mail features include Conversation Record, Answering Machine Emulation, and Caller

ID with Return Call. Interactive Softkeys guide the display telephone user through the extensive InMail

feature set.