To Call Monitor After Calling A Busy Extension; To Call Monitor Without First Calling The Busy Extension; To Call Monitor Using Coaching Ability - NEC UNIVERGE SV9100 Features And Specifications

Operation
The call must be set up for about 10 seconds before it can be Monitored. Listen for busy/ring or busy
tone.

To Call Monitor after calling a busy extension:

1. Call a busy extension.
2. Press the Barge-In key (Program 15-07 or SC 851: 34).
- OR -
The following steps are not available for DISA or Tie Line trunks.
1. Dial the extension number of the busy internal party.
2. Dial the single digit service code or the service code 810.

To Call Monitor without first calling the busy extension:

1. Press Speaker or lift handset.
2. Dial 710 or press the Barge-In key (Program 15-07 or SC 851: 34).
3. Dial a busy extension.
 If Monitoring is not possible:
the extension user hears a warning tone.
the DISA user is rerouted to the defined ring group.
the Tie Line user hears a busy tone.

To Call Monitor using Coaching Ability:

1. Call a busy extension.
2. Press the Barge-In key (Program 15-07 or SC 851:34).
3. Press MIC or Feature + 1 to toggle Coaching Ability on and off to the monitored station.
- OR -
1. Dial the extension number of the busy party.
2. Dial the single digit service code or the service code 810.
3. Press MIC or Feature + 1 to toggle Coaching Ability on and off.
To Call Monitor using Coaching Ability without first calling the busy extension:
1. Press Speaker or lift the handset.
2. Dial 810 or press the Barge-In key (Program 15-07 or SC 851:34).
3. Dial a busy extension.
4. Press MIC or Feature + 1 to toggle Coaching Ability on and off to the monitored station.
To Call Monitor after calling a busy extension using Contact Centre Call Monitor:
1. Call a busy extension.
2. Press the Contact Centre Terminal Speech Monitor key (Program 15-07 or SC 852:*15).
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