Aci Call Recording; Physical Ports And Software Ports - NEC UNIVERGE SV9100 Features And Specifications

By using Department Calling, you can arrange multiple tape recorders into a pool. When an extension
user dials the Department Group pilot number, they reach the first available tape recorder in the pool.
The relays in the PGD(2)-U10 ADP can optionally control customer-provided external ringers (loud bells)
and buzzers. When an extension user dials the ACI analog port extension number, the associated
PGD(2)-U10 ADP relay closes and activates the ringer. You can use this ability to control an emergency
buzzer for a noisy machine shop floor, for example.

ACI Call Recording

ACI Call Recording allows you to use a recording device connected to a PGD(2)-U10 ADP to
automatically record calls. The recording device is typically a customer-provided tape recorder. You can
set up ACI Call Recording to output to a single ACI port/recording device or to a pool of ACI ports/
devices. With a single device, all calls are stored in a centralized location. With a pool of devices, be
sure you have a port available for recording – even in peak traffic periods. You can set up recording per
trunk or per extension.
When set up for automatic recording, ACI Call Recording starts automatically when the user places or
answers their call. The system can be programed to record all incoming trunk calls which ring an
extension. This includes the following trunks:
Central Office calls programmed to ring the extension
Direct Inward Dialing (DID)
Direct Inward Line (DIL)
Direct Inward System Access (DISA)
Tie Lines
The system also can be programmed to record outgoing trunk calls, however, this is possible only using
E&M Tie Lines, PRI or BRI trunks.
ACI Call Recording is not available for intercom calls, transferred calls, or calls placed on hold and
answered by an extension with Call Recording enabled. To manually record any call (transferred, ICM,
outgoing CO trunk, etc.), use the Voice Mail Conversation Record key (Service Code 851 + 78).

Physical Ports and Software Ports

Each PGD(2)-U10 ADP has a physical port for connection to the telephone system and two logical ports.
For programming, the ports are also called software ports. The physical port connects to a station position
on a ESI ETU. During installation, the first PGD(2)-U10 ADP you set up is physical port 1; the second
PGD(2)-U10 ADP is physical port 2, etc. Each PGD(2)-U10 ADP has two software ports, which are
numbered independently of the physical ports. Normally, the first PGD(2)-U10 ADP set up has software
ports 1~2; the second PGD(2)-U10 ADP has software ports 3~4, etc. There are a total of 96 software ports
(48 PGD(2)-U10 ADPs x 2 ports each). During programming, you assign ACI extension numbers and
Department Group options to PGD(2)-U10 ADP software ports, not physical ports. During installation, you
connect equipment to the jacks on the PGD(2)-U10 ADP that correspond to the software port.
Refer to the UNIVERGE SV9100 System Hardware Manual for installation details.
Conditions
Contact Centre agents who are logged on can be recorded.
When ACI software ports are set to be a Background Music source, it only plays to a
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