Multiple Agent Log In - NEC UNIVERGE SV9100 Features And Specifications

Example:
With this example, Contact Centre works as follows:
Example 1: Log In with AIC 789
During Mode Pattern 1, Contact Centre agents belong to Contact Centre groups 1, 2, and 16 at the same
time.
During Mode Pattern 2, Contact Centre agents belong to only Contact Centre group 1.
During Mode Pattern 3~8, Contact Centre agents do not belong to any Contact Centre group and the
Contact Centre extensions work as normal extensions.
Example 2: Log In with AIC 567
During Mode Patterns 1~8, Contact Centre agents belong to only Contact Centre group 10.
Example 3: Log In with AIC 678
During Mode Patterns 1~8, Contact Centre agents belong to Contact Centre groups 2, 3 and 5 at the same
time.

Multiple Agent Log In

Contact Centre agents can log in any extension with multiple AICs (up to three). Using the example
setup above, Contact Centre works as follows:
EXAMPLE:
Example 1: Log In with AIC 789 and 567
During Mode Pattern 1, Contact Centre agents belong to Contact Centre groups 1, 2, 10 and 16 at the
same time.
During Mode Pattern 2, Contact Centre agents belong to Contact Centre groups 1 and 10.
During Mode Pattern 3~8, Contact Centre agents belong to only Contact Centre group 10.
Example 2: Log In with AIC 789, 567 and 678
During Mode Pattern 1, Contact Centre agents belong to Contact Centre groups 1, 2, 3, 5, 10 and 16 at the
same time.
During Mode Pattern 2, Contact Centre agents belong to Contact Centre groups 1, 2, 3, 5 and 10.
During Mode Pattern 3~8, Contact Centre agents belong to only Contact Centre groups 2, 3, 5 and 10.
Some conditions with Multiple Agent Log In:
Contact Centre agents cannot log in to the system supervisor or group supervisor extension.
To log in with AIC, the extension should be set to AIC Log In mode in Program 41-17-01.
If the extension is set to AIC log in mode in Program 41-17-01, the system ignores the setting of Program
41-02-01 for the extension.
Multiple extensions (up to the maximum capacity of the extension) can log-in with one AIC. For example,
even if Contact Centre agent A logs in extension 350 with AIC 789, Contact Centre agent B can also log
in to extension 351 with the same AIC 789 at the same time.
A supervisor cannot log out an agent logged in by an AIC code.
260