NEC UNIVERGE SV9100 Features And Specifications page 268

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When a caller dials out of one queue into another queue, the overflow timer of the original

queue is followed.

NEC Contact Centre:

InServer SVR2 Blade – The SVR2 is an in-skin blade for the SV9100 designed to be an

application server for several of the external applications available for the SV9100 product

line. Initially, the SVR2 will come pre-installed with Windows 7 Embedded Standard OS and

support the setup and deployment of the NEC UC Suite and NEC Contact Centre.

The UNIVERGE SV9100 system does not buffer the Contact Centre Statistics when the PC

running the Contact Centre Server application is not connected.

The programming of the Agents and Queues in the UNIVERGE SV9100 system are not

transferred to the PC running the Contact Centre Server applications. The NEC Contact

Centre Server applications are programmed separately.

A supervisor assigned to not receive calls or take calls after the overflow time is reached

shows as idle in Contact Centre when they are logged in and idle even when calls are

queued up and not reaching the overflow timer.

Call Detail by Queue Report shows the Caller ID (if available) for each call.

A new report (Abandoned Call Detail by Queue) has been built and will display the Caller ID

for each abandoned call.

The maximum number of Contact Centre Monitoring programs that can run simultaneously

Default Settings

System Availability

All Terminals

Required Component(s)

Contact Centre Client License (2002)

System Version R1 License (0411)

Required Software