Canon imageRUNNER ADVANCE C350 series Service Manual page 577

No. Messages
11 An error occurred. communication test, etc.
Error Code: [xxx] (main screen)
Notice of version
information (main screen)
UGW linkage (main
screen)
6
Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Messages
Timing of display Cause
The max value (space/file) was exceeded
and new log was not accepted.
Normally an old log file is deleted before
the max value (space/file) is exceeded, but
error may occur due to other element (e.g.
I/O error).
Failed to acquire version information
of device due to no CDS registration of
firmware version of device.
At the time of notifying version information,
failed to connect to the delivery server.
No return of notifying version information
Network cable was disconnected during
notice of version information.
Failed to send notice of version information
since the main power was turned OFF and
then ON during the sending.
Server stopped at the time of sending
notice of version information.
An internal error occurred at the time of
sending notice of version information.
UGW linkage was turned ON when eRDS
was OFF.
An internal error occurred at the time of
acquiring delivery information.
6 Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Messages
Remedy
Check if the log file exceeded the max value.
<Update log>
Max space: 128KB/file
Max file number: 4
<System log>
Max space: 512KB/file
Max file number: 4
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Check if the network environment is correct to solve the cause of the error occurrence.
If the network environment of the device is correct, obtain the log etc. (Refer to "Information
required for Reports" under "Version Upgrade via CDS", "Version Upgrade" of Chapter 6
"Troubleshooting" of this manual.) and contact Support Div. of the sales company.
Re-connect the network cable and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Check the network environment of the device and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Obtain the log etc. (Refer to "Information required for Reports" under "Version Upgrade via
CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and contact Support
Div. of the sales company.
For a device using eRDS, turn ON the eRDS. For a device not using eRDS, turn OFF the UGW
linkage.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
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