Pickup Position Code; Points To Note When Clearing Mn-Con; Location Code; Points To Note When Clearing Hdd - Canon imageRUNNER ADVANCE C350 series Service Manual

Overview
Outline
■ Outline
This chapter describes various codes which are displayed when a failure occurs on the
product. These are classified into 3 codes as follows.
Code type
Error code This code is displayed when an error occurs on the machine.
Jam code
This code is displayed when a jam occurs inside the machine.
Alarm code This code is displayed when a function of the machine is malfunctioned.
Error code notation
An error code is shown in 7-digit [E000XXX] on the display on the operation panel. However,
[000] in 2 to 4 digit is not used. Thus, an error code is described as [EXXX] using 5 to 7 digit
in the service manual. (e.g.: E012 = E000012)

■ Location code

Error code, jam code, and alarm code include the location information.
Location information is displayed as 2-digit numbers as follows.
In the error and jam display screen, the "L" row corresponds to the location code.
Device JAM
imageRUNNER ADVANCE
Printer engine = 00
C351/C350/C250 Series
ADF=01
Cassette Feeding Unit-AG1 00
Cassette Feeding Unit-AH1 00
Super G3 FAX Board-AN1 -
Staple Finisher-S1 02
7
Error•Jam•Alarm > Overview > Outline > Points to Note When Clearing HDD
Explanation
T-7-1
ERR ALARM
Main Controller = 00
Others of
Reader+ADF=04
listed below
Printer engine = 05
05 04
05 04
07 -
02 -
T-7-2
7 Error•Jam•Alarm > Overview > Outline > Points to Note When Clearing HDD

■ Pickup position code

When jam occurs, pickup location is indicated with the following pickup position code.
In the jam display screen, the "P" row corresponds to the pickup position code.
Pickup position
At Finisher jam/At error avoidance jam/At ADF jam
without pickup operation (at SEND, Inbox, etc.)
Cassette 1
Cassette 2
Cassette 3
Cassette 4
Multi-purpose Tray
Duplex

■ Points to Note When Clearing MN-CON

• Execution of clearing MN-COM deletes all data in Address Book, Forwarding Settings,
Settings/Registration (Preferences), Adjustment/Maintenance, Function Settings, Set
Destination, Management Settings, TPM Settings, etc. Before execution of this operation,
ask user to back up the data and get approval for this operation.
• When clearing MN-CON while any login application other than Default Authentication is,
error such as not displayed login screen occurred. In this case, access SMS once and
switch login application to Default Authentication to recover to the normal status.

■ Points to Note When Clearing HDD

As a remedy for error codes (E602-XXXX), HDD partition is selected and the target partition
may be cleared.
When clearing partition, be sure to check which data will be deleted by referring Detail of
HDD partition and explain to the user before starting work.
7-2
Pickup position code
00
01
02
03
04
05
F0
T-7-3
7-2