Collecting System Information; Collecting Debug Log (Usb Memory Device; Collection Destination; Collection Method - Canon imageRUNNER ADVANCE C350 series Service Manual

Collecting System Information

■ Collection Destination

To retrieve debug log to an external location from the device, use a USB memory device, FTP
server or SST (Ver. 4.73 or later).

■ Collection Method

Retrieve debug log from the machine by any of the following methods.
• Make the machine recognize the USB memory device. Save the system information by
holding down the counter + 1.2.3 and transfer the data to the USB memory device.
• Make the machine recognize the USB memory device. Select the following in service mode
Lev2: COPIER > FUNCTION > DBG-LOG > LOG2USB; and click OK.
• Start the machine with the 2 and 8 keys and use SST on a PC with the network cable
connected to transfer the debug log.
• Start the machine with the 2 and 8 keys and transfer the debug log to a USB memory
device that stores the system of the machine.
• Store the setting file, which was sent from the Canon field support department through the
sales company HQ, into a USB memory device. Select the following in service mode Lev2
to read the data with LOG2SRVR: COPIER > FUNCTION > DBG-LOG > LOG2SRVR; and
transfer the debug log to the specified FTP server.
Method Storage
Holding down the counter + If there is no USB memory device,
1.2.3 the data is just saved.
Download Mode -
LOG2USB The data is saved and collected as a set of operation.
LOG2RVR The data is saved and collected as a set of operation.
SST The data is saved and collected as a set of operation.
Starting the machine with The data is saved and collected as a set of operation.
the 2 and 8 keys and using
a USB memory device

■ Measures against Frequent Debug Log Collection

Debug log collection involves operations with the machine; therefore, frequent log collection
increases service load.
Carrying a tool PC (PC with a USB memory device attached or SST installed) to the user site
can be restricted.
When the user allows the Internet connection in their site, debug log can be sent to the
specified FTP server in the service mode LOG2SRVR setting by distributing the setting file,
which has been sent from the Canon field support department via the sales company HQ.
6
Troubleshooting > Debug Log > Collecting Debug Log (USB memory device) > Manual Saving by Holding Down the Counter + 1.2.3
Collection
If there is a USB memory device,
the data is saved and collected.
If there is a USB memory device,
the data is collected.
6 Troubleshooting > Debug Log > Collecting Debug Log (USB memory device) > Manual Saving by Holding Down the Counter + 1.2.3

Collecting Debug Log (USB memory device)

■ Manual Saving by Holding Down the Counter + 1.2.3
Note:
If a USB memory device is recognized in advance by the machine, debug log is written
to the USB memory device by executing the following operation.
If the USB memory device is not recognized, the data is moved to the log storage
space in the controller; and then the data is written to the USB memory device when
the following operation is executed the next time while the USB memory device is
connected.
Note that the extension of the file name differs between the one that is directly written
and the one that is written after the data was saved.
The log file is deleted in the machine once it is collected into the USB memory device.
Log can be collected from service mode as well. See the LOG2USB section for details.
1. Reproduce the error.
2. Hold down the [Counter] button (10 sec. or longer).
3. Press 1 on the numeric keypad.
4. Press 2 on the numeric keypad.
5. Press 3 on the numeric keypad. (UI is locked at this stage) The machine starts generation
of the file that was converted from binary data on the memory into text-based data and then
encrypted.
"Storing system information..." is displayed at the lower side of the touch panel (Control Panel
of the machine). Data transfer is complete when the display disappears.
See the following for the file name.
T-6-31
6-91
F-6-130
6-91