Troubleshooting On Firmware Installation - Canon imageRUNNER ADVANCE C350 series Service Manual

■ Troubleshooting on Firmware Installation

No.1
Symptom: I can't find the firmware to be updated using Updater.
Cause: Preparation has not been properly done.
Action: Confirm the setting of Sales Company's HQ bellow.
Setting of Device [SERVICE MODE] (Level1)
COPIER > FUNCTION > INSTALL > CDS-CTL
Cause: The version currently in use is not available for update.
Action: Download the release note from CDS separately to upgrade to the version available
for update.
Cause: You try to download firmware from UI menu.You can download only the latest version
of firmware from UI menu.
Action: Download from Service mode.
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Troubleshooting > Version Upgrade > Version Upgrade via CDS > Troubleshooting on Firmware Installation
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6 Troubleshooting > Version Upgrade > Version Upgrade via CDS > Troubleshooting on Firmware Installation
<UI menu>
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No.2
Symptom: Firmware download is aborted during operation using Updater functions.
Cause: The network cable is disconnected or the power went off due to blackout and the like.
Action: Retry download. Firmware under download is cancelled upon aborted.
No.3
Symptom: Firmware update is aborted during operation using Updater functions and the
device cannot be started.
Cause: The power went off due to blackout and the like.
Action: Service technicians should follow the steps below via SST.
1. Press [2] and [8] buttons at a time to start the device.
1) Turn on the power and hold down [2] and [8] buttons at a time on the control panel.
2) [Download Mode] is shown on Local UI.
If the operation above does not trigger the download mode, BOOT (Flash Memory,
service parts) should be replaced (takes up to 1 minute for rewriting).
If the operation above successfully triggers the download mode, go to the next steps
below.
2. Via SST, format the HDD of BOOT Dev only.
3. Via SST, install the firmware in the device.
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<Service Mode>
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