Saving A Log Of Key Operations; Usage Method - Canon imageRUNNER ADVANCE C350 series Service Manual

Saving a Log of Key Operations

■ Overview
• The key operation log function collects key operation log of the user to identify the cause of
an error such as a wrong FAX transmission, to see whether the error is caused by a failure
in the machine or a wrong operation of the user.
• The key operation log is not recorded with the status at the time of shipment.
• A setting is ready in UI menu to enable the saving function of key operation log.
• Only when the above setting is enabled, the machine determines that the user permission
has been obtained and starts recording user operation log.
• User operation log is saved/collected to be included in sublog when the sublog is saved.
• Among the user operation log that was saved, the following confidential information is
masked.
• Password entered from the software keyboard
• Password, PIN code, etc. entered from the numeric keypad
• Character strings displayed with turned letters on the UI screen
Note:
• When the log is output, information such as passwords and PINs is output as masked
characters. This can help prevent sensitive information from being leaked externally. For
information on interpreting and outputting saved logs, contact your local authorized Canon
dealer.
• When the Canon quality-appointed staff determines the need for an analysis of firmware
debug log by the R&D department, we ask the field to collect log for an investigation
to determine the cause. This is intended to improve efficiency in log collection when a
trouble occurs.
6
Troubleshooting > Debug Log > Saving a Log of Key Operations > Usage Method
6 Troubleshooting > Debug Log > Saving a Log of Key Operations > Usage Method

■ Usage Method

● Preparation
1. Obtaining permission from the user to record key operation log for cause analysis
After gaining permission from the user, in Settings/Registration > Management Settings >
Device Management > Store Key Operation Log, change the setting to "ON".
2. Starting to save key operation log
3. Occurring an error
After the error occurred, execute a manual trigger operation to save key operation log in
the HDD of the machine.
4. Collecting key operation log with SST or USB memory
The key operation log is collected together with the sublog. Transfer the data that was
collected from the machine to the PC or USB memory.
5. Changing the setting of saving key operation log back to "OFF" after collecting the log
● Operation
1. Obtaining Permission to Record Key Operation Log
After gaining permission from the user, in Settings/Registration > Management Settings >
Device Management > Store Key Operation Log, change the setting to "ON".
6-102
F-6-149
6-102