Canon imageRUNNER ADVANCE C350 series Service Manual page 725

Error Detail
Location Item
code Code
Remedy [Related parts]
- Flash PCB (UN96)
- Main Controller PCB (UN81) (Unit of replacement: MAIN
CONTROLLER PCB ASSEMBLY)
[Points to note at work]
- When checking the harness/cable or connector, perform the
following work.
1. Disconnect and then connect the connector to check that
there is no bent pin and cable disconnection.
2. Visually check that the harness is not caught or open circuit.
3. If there is any error, replace the corresponding harness/
cable.
- Reinstall the necessary application software and restore the
backup data once the error is cleared.
[Remedy] Perform the following in the order while checking
whether the error is cleared.
- Although the error is cleared by "HD-CHECK", it may occur
again. Thus, perform Remedies 1 to 3.
- When prioritizing clearing of the error, perform Remedy 3 and
later.
1. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "11",
and execute "HD-CHECK". Then, turn OFF and then ON the
main power.
2. Obtain the necessary backup data by referring to the backup
data list.
3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "11",
and execute "HD-CLEAR". Then, turn OFF and then ON the
main power.
[Reference] Only the data in the corresponding partitions is
deleted.
4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "0",
and execute "HD-CLEAR". Then, turn OFF and then ON the
main power.
[Reference] All the partitions that can be deleted are deleted.
5. Enter safe mode using (2+8) startup, and execute [4] Clear/
Format> [2] Flash Format (Flash format) using a USB memory.
[Reference] All data in the HDD is deleted.
6. After replacing the HDD, perform step 5 to format the HDD.
7. Replace the Main Controller PCB.
[Reference] For backup and restoration, refer to the Service
Manual "Adjustment> Main Controller System" and "Appendix>
Backup Data List".
7
Error•Jam•Alarm > Error Code > Error Code Details
Description
7 Error•Jam•Alarm > Error Code > Error Code Details
Error Detail
Location Item
code Code
E614 4000 00 Title Error in file system on the Flash PCB
Detection The OS could not be recognized.
description When this error occurs, the system has not been started
normally. Therefore, it may not be recorded in the error log.
Remedy [Related parts] Flash PCB (UN96)
[Remedy] Perform the following in the order while checking
whether the error is cleared.
1. Disconnect and then connect the connectors of the Flash
PCB and the Main Power Switch, and check if there is any bent
pin or cable disconnection.
2. Format the system.
2-1. Enter safe mode using (2+8) startup, and execute [4]
Clear/Format> [2] Flash Format (Flash format) using a USB
memory.
2-2. Reinstall the system software using SST or a USB
memory.
3. After replacing the Flash PCB, reinstall the system software
using SST or a USB memory.
E614 4001 00 Title Error in file system on the Flash PCB
Detection The OS boot file was not found.
description When this error occurs, the system has not been started
normally. Therefore, it may not be recorded in the error log.
Remedy [Related parts] Flash PCB (UN96)
[Remedy] Perform the following in the order while checking
whether the error is cleared.
1. Disconnect and then connect the connectors of the Flash
PCB and the Main Power Switch, and check if there is any bent
pin or cable disconnection.
2. Format the system.
2-1. Enter safe mode using (2+8) startup, and execute [4]
Clear/Format> [2] Flash Format (Flash format) using a USB
memory.
2-2. Reinstall the system software using SST or a USB
memory.
3. After replacing the Flash PCB, reinstall the system software
using SST or a USB memory.
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Description
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