Canon imageRUNNER ADVANCE C350 series Service Manual page 765

Location Alarm Description
Code Code
04 0007 MP Tray Lifter error
04 0011 Cassette 1 paper feed retry
error
04 0012 Cassette 2 paper feed retry
error
04 0013 Cassette 3 paper feed retry
error
7
Error•Jam•Alarm > Alarm Code > Alarm Code
Details
Cause: Error in Lift Motor or Lifter Sensor
Measures:
1. While MP Tray is removed, turn ON the power and
then insert MP Tray.
When there is operation sound of the motor
1-1. Check the harness/connector between the DC
Controller and the MP Tray Lifter Sensor
2-1. Check if the MP Tray Lifter Sensor is installed.
3-1. Extend the Sensor Flag of the MP Tray Lifter
Sensor by approx. 1.5 mm with Plastic Film, etc.
4-1. Check the condition of the gear at the host
machine side (to see if there is missing or swing with
the gear)
5-1. Replace the MP Tray Lifter Sensor
6-1. Replace the DC Controller PCB
When there is no operation sound of the motor
1-2. Check the harness/connector between the DC
Controller and the MP Tray Lifter Motor
2-2. Check conduction of the fuse of the DC Controller
3-2. Check the condition of the gear at the host
machine side (to see if there is something missing or
swing with the gear)
4-2. Check the MP Tray Lifter Motor
5-2. Replace the DC Controller
Movement: Nothing in particular.
Cause: The paper does not picked up even if the
paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 1 Pickup and Feed
and Separation Rollers. -> Check whether a scrap of
paper remains around the paper feed area or not.
Movement: Nothing in particular.
Cause: The paper does not picked up even if the
paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 2 Pickup and Feed
and Separation Rollers. -> Check whether a scrap of
paper remains around the paper feed area or not.
Movement: Nothing in particular.
Cause: The paper does not picked up even if the
paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 3 Pickup and Feed
and Separation Rollers. -> Check whether a scrap of
paper remains around the paper feed area or not.
7 Error•Jam•Alarm > Alarm Code > Alarm Code
Location Alarm Description
Code Code
04 0014 Cassette 4 paper feed retry
error
09 0010 Drum memory tag
detection error (Y)
09 0011 Drum memory tag
detection error (M)
09 0012 Drum memory tag
detection error (C)
09 0013 Drum memory tag
detection error (Bk)
10 0006 Patch Sensor error 1
10 0007 Patch Sensor error 2
10 0017 Toner (Y) prior delivery
alarm
Details
Movement: Nothing in particular.
Cause: The paper does not picked up even if the
paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 4 Pickup and Feed
and Separation Rollers. -> Check whether a scrap of
paper remains around the paper feed area or not.
Unable to detect the memory tag of the Drum Unit (Y).
Unable to detect the memory tag of the Drum Unit (M).
Unable to detect the memory tag of the Drum Unit (C).
Unable to detect the memory tag of the Drum Unit (Bk).
Movement: The background correction coefficient
value was not updated.
Cause: Each sampling value of the background
reflection output of the Front Sensor did not fall
within the range from 10 or higher to 250 or less for 2
consecutive times during printing.
Measures:
1. Clean the Patch Sensor window.
2. Check the connector connection of the Patch
Sensor.
3. Check the connector connection of the Patch
Sensor Shutter Solenoid.
4. Replace the Patch Sensor Unit.
Movement: The background correction coefficient
value was not updated.
Cause: Each sampling value of the background
reflection output of the Front Sensor did not fall
within the range from 10 or higher to 250 or less for 2
consecutive times during printing.
Measures:
1. Clean the Patch Sensor window.
2. Check the connector connection of the Patch
Sensor.
3. Check the connector connection of the Patch
Sensor Shutter Solenoid.
4. Replace the Patch Sensor Unit.
An alarm for requesting a prior delivery is sent to
UGW as the value of Toner level detect value has
reached the value set in COPIER > OPTION > FNC-
SW > T-DLV-CL.
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7-151