Operation Procedure; Dbg-Log Screen - Canon imageRUNNER ADVANCE C350 series Service Manual

DBG-LOG Screen

■ Function
● Service mode LEVEL 2
COPIER > FUNCTION > DBG-LOG
101
LOG2USB
■ Function
This is a function to send a set of debug logs in the machine to a USB memory device
attached to the device.
For using LOG2USB, take note of the following difference compared to the operation by
holding down the counter + 1.2.3.
Points to Remember
- Executing LOG2USB while no USB memory device is attached to the machine causes
an "NG" display. The data is not transferred. The log in the HDD is retained.
Make the machine recognize a USB memory device before executing LOG2USB.
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Troubleshooting > Debug Log > LOG2USB > Function
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6 Troubleshooting > Debug Log > LOG2USB > Function
● Operation Procedure
a) Insert a USB memory device for log collection to the machine.
Note:
When inserting a USB memory device, wait for 10 seconds or so because it takes
several seconds for the machine to recognize the USB memory device after it was
inserted. Or enter service mode when you confirmed the display of "A memory media is
connected" after inserting a USB memory device to the machine.
The size and the number of log files to be collected vary depending on the device status
and log storage status; therefore, the file size to be collected can be large as several-
hundred MB. Because of the above reason, we recommend using a USB memory
device with 1GB or larger capacity.
b) Select "LOG-USB" and click "OK" to start a log collection.
An "ACTIVE!" sign blinks during the processing.
ACTIVE!
Note:
Do no perform the following operations during the processing.
• Turning OFF and then ON the power of the machine.
• Disconnecting a USB memory device.
• Any operation on the touch panel of the machine.
c) "OK!" is displayed when the processing is successfully completed. "NG!" is displayed when
the processing fails.
d) Remove the USB memory device for log collection.
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OK!
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