Collecting By Download Mode (Usb Memory Device) - Canon imageRUNNER ADVANCE C350 series Service Manual

Collecting by Download Mode (USB memory device)

■ Function
This is a function to collect debug log from a device in download mode.
● Operation Procedure:
NOTE:
When the data is sent to the USB memory device:
USB memory where the system software for this machine has been registered using
the SST.
The size and the number of log files to be collected vary depending on the device status
and log storage status; therefore, the file size to be collected can be large as several-
hundred MB. Because of the above reason, we recommend using a USB memory
device with 1GB or larger capacity.
1. Select the following in service mode: COPIER > FUNCTION > SYSTEM > DOWNLOAD >
OK to enter download mode.
2. Connect the USB memory storage device to the USB port.
3. Press the control panel keys. [8]:
[[[[[[[[[[[ Root Menu (USB) ]]]]]]]]]]]
---------------------------------------
[1]: Select Version
[4]: Clear/Format
[5]: Backup/Restore
[8]: Download File
[Reset]: Start shutdown sequence
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Troubleshooting > Debug Log > Collecting by Download Mode (USB memory device) > Function
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6 Troubleshooting > Debug Log > Collecting by Download Mode (USB memory device) > Function
4. Download sublog.
Press the control panel keys. [1] -> [0]:
[[[[[[[ Download File Menu (USB) ]]]]]]]
----------------------------------------
[1]: SUBLOG Download
[4]: ServicePrint Download
[C]: Return to Main Menu
[Reset]: Start shutdown sequence
/[1] has been selected. Execute?/
- (OK):0 / (CANCEL):Any other keys -
5. Exit download mode. Remove the USB memory device and collect sublog.
Remarks:
• Multiple debug logs are archived into one file to be sent into the USB memory device.
• The archived name is automatically given as follows: "date and time", "serial number",
"MN-CONT"
A file name example: 20100425_13-32-ENS00059-V01.44_SAFE.bin
In the above example,
• "20100425_13-32" shows the date and time of log collection (the date and time set in
the machine),
• "ENS00059" the serial number,
• "V01.44" the firmware version of the Main Controller (MNCONT)
Note:
The log file is deleted from the machine once it is collected into the USB memory
device.
You can check the description of the logs to be included in .bin file with "LOGLIST.TXT"
that is saved simultaneously with the .bin file into the USB memory device.
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