Canon imageRUNNER ADVANCE C350 series Service Manual page 239

2
Technical Explanation > MEAP > Maintenance > Remedy to Be Performed When the Device Has Become Unable to Be Logged in
■ Remedy to Be Performed When the Device Has Become
Unable to Be Logged in
● Overview
Department ID Management and SSO-H (Local Device Authentication) manage user
information separately. Therefore, in order to allow coexistence of Department ID
Management and SSO-H, it is necessary that the information of SSO-H and the information
of Department ID Management are the same.
SSO-H user management information
(1) (1)
User name
Administrator
CANONTARO pass
User : CANONTARO CMJTARO
(2) (2)
Password : pass
Privilege Privilege
Authentication Authentication elevation
elevation
(6) (6)
O K O K
1) The user enters the ID and password of SSO-H to a device where both SSO-H and
Department ID Management are enabled.
2) SSO-H checks the entered ID and password with the SSO-H user information table.
3) SSO-H sends the department ID and password which correspond to the entered ID and
password to the department ID management function.
4) The department ID management function checks the department ID and password sent
from SSO-H with the user information table.
5) The user is elevated to the corresponding privilege.
6) The user is authenticated.
If the department ID and password registered in the user information of SSO-H do not
coincide with the department ID and password registered in the Department ID Management,
the authentication ends in failure and the user can no longer log in to the device.
2 Technical Explanation > MEAP > Maintenance > Remedy to Be Performed When the Device Has Become Unable to Be Logged in
Password Role Dept. ID Password
Password Administrator 7654321 7654321
Administrator 1111 1111
Makuhari Administrator 2222 2222
(3) (3)
(5) (5)
SSO-H SSO-H
Dept. ID Management
Dept. ID Management
(4) (4)
Dept. ID Management Info
Dept. ID Password
Verification Verification
7654321 7654321
1111 1111
2222 2222
Note :
Even if the department ID and password registered in the user information of SSO-H
do not coincide with the department ID and password registered in the Department ID
Management, login is possible when all of the following conditions are satisfied.
• System manager information of the device ([Settings/Registration] > [Management
Settings] > [User Management] > [System Manager Information Settings]) is set.
• Login is performed as a user with the administrator right of SSO-H.
The user information of SSO-H does not coincide with the user information of Department ID
Management in the following cases:
• The user information of SSO-H was different from that of Department ID Management
when Department ID Management was enabled.
Department ID Management was enabled before changing the department ID and
password registered in SSO-H to match with the information of Department ID
Management.
SSO-H user management information
User name Password
Administrator Password Administrator
CANONTARO pass Administrator
CMJTARO Makuhari Administrator
• Only one of information was updated, resulting in mismatch.
Only the department ID and password registered in SSO-H or those in Department ID
Management were changed.
SSO-H user management information
User name Password
F-2-345
Administrator Password Administrator
CANONTARO pass Administrator
CMJTARO Makuhari Administrator
SSO-H user management information
USer name Password
Administrator Password Administrator
CANONTARO pass Administrator
CMJTARO Makuhari Administrator
Role Dept. ID Password
7654321 7654321
Mismatch
1234 1234
5678 5678
Role Dept. ID Password
7654321 7654321 Match
1234 1234
5678 5678
Only the SSO-H user Only the SSO-H user
information was updated information was updated
Role Dept. ID Password
1234567 1234567
Mismatch
9999 9999
8888 8888
2-196
Dept. ID Management info
Dept. ID Password
1111 1111
2222 2222
3333 3333
F-2-346
Dept. ID Management info
Dept. ID Password
7654321 7654321
1234 1234
5678 5678
Dept. ID Management info
Dept. ID Password
7654321 7654321
1234 1234
5678 5678
F-2-347
2-196