Canon imageRUNNER ADVANCE C350 series Service Manual page 258

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Technical Explanation > Embedded RDS > Troubleshooting
3) When each line is selected, the communication error log detailed screen is displayed as
shown in the figure below. (Example: No. 02)
NOTE:
• A detailed description of the error appears below 'Information'. (Max 128 characters)
• Touch the [OK] button to return to the communication error log list screen.
4) When a message is displayed, take an appropriate action referring to "Error code and
strings".
No.2
Symptom: A communication test results NG! even if network setting is set properly.
Cause: The network environment is inappropriate, or RGW-ADR or RGW-PORT settings for
E-RDS have been changed.
Remedy: The following points should be checked.
1) Check network conditions such as proxy server settings and so on.
2) Check the E-RDS setting values.
• Check the communication error log from COM-LOG.
• Check whether RGW-ADR or RGW-PORT settings has changed. If RGW-ADR or RGW-
PORT settings has changed, restore initial values. For initial values, see "Service cautions".
2 Technical Explanation > Embedded RDS > Troubleshooting
No.3
Symptom: Registration information of the E-RDS machine was deleted from the device
information on Web Portal, and then registered again. After that, if a communication test is
left unperformed, the device setting in the UGW becomes invalid.
Cause: When the registration information of the E-RDS machine is deleted, information
related to E-RDS is also deleted.
Therefore, when 7 days have passed without performing a communication test after
registering the E-RDS machine again, the device setting becomes invalid.
Remedy: Perform a communication test before the device setting becomes invalid.
No.4
Symptom: There was a log, indicating "Network is not ready, try later" in error details of COM-
LOG list.
Cause: A certain problem occurred in networking.
Remedy: Check and take actions mentioned below.
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1) Check networking conditions and connections.
2) Turn on the power supply of this machine and perform a communication test about 60
seconds later.
No.5
Symptom: "Unknown error" is displayed though a communication test (COM-TEST) has done
successfully.
Cause: It could be a problem at the UGW side or the network load is temporarily faulty.
Remedy: Try again after a period of time. If the same error persists, check the UGW status
with a network and UGW administrator.
No.6
Symptom: Enabling Service Browser (BRWS-ACT) results NG!
Cause: A communication test with UGW has not been performed, or a communication test
result is NG!
Remedy: Perform a communication test, and check that the test with UGW finishes
successfully.
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