Canon imageRUNNER ADVANCE C350 series Service Manual page 240

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Technical Explanation > MEAP > Maintenance > Remedy to Be Performed When the Device Has Become Unable to Be Logged in
• Only the information of Department ID Management was updated, resulting in mismatch.
Only the Department ID Management information was changed in "Import All Function",
resulting in mismatch. (The SSO-H user information cannot be changed in Import All
Function.)
Device B
SSO-H user management information
User name PAssword Role Dept. ID
Administrator Password Administrator 1234567
CANONTARO pass Administrator 9999
CMJTARO Makuhari Administrator 8888
● Remedy
If the device became unable to be logged in due to mismatch of the department ID/password,
perform the following remedy.
Note :
Since the device can be logged in if all of the following conditions are satisfied,
performing only the step 6 of this section can clear the mismatch of the department ID/
password.
• System manager information of the device ([Settings/Registration] > [Management
Settings] > [User Management] > [System Manager Information Settings]) is set.
• Login is performed as a user with the administrator right of SSO-H.
2 Technical Explanation > MEAP > Maintenance > Remedy to Be Performed When the Device Has Become Unable to Be Logged in
Dept. ID Management Info
Device A
Dept. ID Password
1111 1111
2222 2222
3333 3333
Import All Function (Only the Department Import All Function (Only the Department
ID Management information was updated.) ID Management information was updated.)
Dept. ID Management Info
Password
Dept. ID PAssword
1234567
Mismatch
1111 1111
9999
2222 2222
8888
3333 3333
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Procedure
1) Change the authentication method to DA (Default Authentication).
Access SMS, and select [Default Authentication] in [Enhanced System Application
Management] > [Login Service]. (How to log in to SMS can be found in "Login to SMS".)
2) Restart the device.
Restart the device in order to reflect the changes in login service.
3) Disable Depart ID Management.
In [Settings/Registration], select [Management Settings] > [User Management] >
[Department ID Management] > [Off]. In the case of remote UI, access [Settings/
Registration] > [Management Settings] > [User Management] > [Department ID
Management] > [Department ID Management Settings], and deselect [Enable Department
ID Management].
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